# FirstResponse911 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FirstResponse911 Software - reviews, pricing plans, popular comparisons to other EMS products and more. Source: https://www.capterra.com/p/177338/FirstResponse911 --- # FirstResponse911 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FirstResponse911 ## What is FirstResponse911? FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses. FirstResponse911 continuously … • Monitors the 9-1-1 call center CAD • Provides CAD-to-CAD transfers of call information to the correct partner agency(s) • Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses • Provides acknowledgements that data was received by partner agency(s) FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s). ## What is FirstResponse911 used for? [EMS](https://www.capterra.com/ems-software/) Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5495 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FirstResponse911?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.datatech911.com&name=FirstResponse911) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FirstResponse911 4.9 (17) VS. [### ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) [4.4 (5)](https://www.capterra.com/p/175575/EHR-Software/#reviews) Starting Price $5495 Other, Per Year Starting Price $1000 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.2 (5) Value For Money 4.6 (16) Value For Money 3.2 (5) Customer Service 4.9 (17) Customer Service 3.2 (5) ## FirstResponse911 alternatives [iPCR](https://www.capterra.com/p/190529/iPCR/) [0.0](https://www.capterra.com/p/190529/iPCR/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190529/iPCR/) Highest Rated [ReadyOp](https://www.capterra.com/p/156292/ReadyOp/) [5.0 (1)](https://www.capterra.com/p/156292/ReadyOp/#reviews) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156292/ReadyOp/) [AmbuPro EMS](https://www.capterra.com/p/115329/AmbuPro-EMS/) [3.0 (2)](https://www.capterra.com/p/115329/AmbuPro-EMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115329/AmbuPro-EMS/) [EMS Digital Narcotics Tracker](https://www.capterra.com/p/171693/EMS-Digital-Narcotics-Tracker/) [5.0 (1)](https://www.capterra.com/p/171693/EMS-Digital-Narcotics-Tracker/#reviews) Starting price $199.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171693/EMS-Digital-Narcotics-Tracker/) ## Pricing Value for money 4.6 (16) PSAP CAD Adapter $5,495 Other,Per Year Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 17 reviews Filter by rating 5(16) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Karen M. Director Telecommunications ### "Data flow between agencies CAD's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2025 Great. Working with \[sensitive content hidden\] has been a pleasure, and our IT work with their IT happens without skipping a beat. Pros A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing. Cons Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Gloria S. Director Public Safety ### "FirstResponse 911 Works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 It fulfills its promises with precision and excellence, leaving no room for disappointment. Pros It is fast and performs as expected. I do like the ability to adjust alert tones. Cons It truly lives up to its promises, providing exactly what it guarantees without any surprises. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2025 Thank you, Gloria! We truly appreciate your business. DM Don M. Communications Center Manager Public Safety ### "Sanford Ambulance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! \[sensitive content hidden\] and all the tech team should be commended! Pros The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory. Cons Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kim A. Director Public Safety ### "FirstResponse911" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs. Pros Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives. Cons The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2025 Thank you, Kim! We truly appreciate your business. When FR911 Admin was released as a web page, daily incident reports are now available 4 hours after the incident has been closed. VA Vicki A. Director Public Safety ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2022 Customer Service is great and proactive. Pros Visible Display and receiving end acknowlegement Cons Does not have 2-way access. Reasons for choosing FirstResponse911 The EMS Agency chose the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2022 Thank you for your review. JP Justin P. Communications Director Hospital & Health Care ### "FirstResponse911" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2021 Pros FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care. Cons FirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2021 Justin - thank you for acknowledging our customer support team. They work extremely hard to deliver a great experience for our customers. TF Thomas F. Executive Director Public Safety ### "Does exactly what we need it to do." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2021 We don't want to miss notifications of EMS personnel on medical calls for service and this has accomplished that. Pros This integrated seamlessly with our existing systems and handles notifications without any separate effort. Cons While there are notifications if the system is down, it could be more robust. Reasons for choosing FirstResponse911 It felt like the best fit and was cost effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2021 Thanks, Tom! We appreciate your business! DW Doug W. Director of Communications Telecommunications ### "PSAP communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 18, 2021 It is a good product and has great potential to connect all 911 center’s. Pros Like how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location. Cons I don’t like not be able to have access to the strip history without contacting FR911 to get it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2021 Thanks for your review Doug! The next release of the FirstResponse911 AdminApp will provide access to individual Incident Audit reports. JL Jennifer L. Communications Manager Hospital & Health Care ### "Happy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 Pros The ease of the system, and the guidance from the company. Cons No issues, any questions or issues it has been handled quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2021 Thanks, Jennifer! GO George O. Director - Information Technology Hospital & Health Care ### "Straight forward and efficient tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly. Pros The software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis. Cons The tool accomplishes its purpose well, so we really don’t have any dislikes. Reasons for choosing FirstResponse911 CAD-to-CAD solutions are expensive, complex and open additional security concerns around joining networks. FirstResponse911 simplifies the communication and security needs, eliminating CAD-to-CAD, and is able to exchange data without any direct connects between networks. DataTech911 solution is brilliantly simple to implement and use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2019 Thank you, George! We are glad that FirstResponse911 has improved your call intake efficiency. [View all Reviews](https://www.capterra.com/p/177338/FirstResponse911/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)