--- title: "FirstResponse911 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FirstResponse911 Software - reviews, pricing plans, popular comparisons to other EMS products and more." source_url: "https://www.capterra.com/p/177338/FirstResponse911/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # FirstResponse911 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FirstResponse911 ## What is FirstResponse911? FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses. FirstResponse911 continuously … • Monitors the 9-1-1 call center CAD • Provides CAD-to-CAD transfers of call information to the correct partner agency(s) • Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses • Provides acknowledgements that data was received by partner agency(s) FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s). ## What is FirstResponse911 used for? [EMS](https://www.capterra.com/ems-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5495 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FirstResponse911?[Manage this product listing](https://www.g2.com/products/firstresponse911/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FirstResponse911 4.9 (17) VS. [### Stiller Alarm](https://www.capterra.com/p/217318/Stiller-Alarm/) [5.0 (3)](https://www.capterra.com/p/217318/Stiller-Alarm/#reviews) Starting Price $5495 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.7 (3) Value For Money 4.6 (16) Value For Money 5.0 (3) Customer Service 4.9 (17) Customer Service 5.0 (3) ## FirstResponse911 alternatives [ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) [4.4 (5)](https://www.capterra.com/p/175575/EHR-Software/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175575/EHR-Software/) [Microsoft Lists](https://www.capterra.com/p/251418/Microsoft-Lists/) [4.0 (12)](https://www.capterra.com/p/251418/Microsoft-Lists/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251418/Microsoft-Lists/) [Mitel Critical Event Management](https://www.capterra.com/p/10158973/Mitel-Critical-Event-Management/) [0.0](https://www.capterra.com/p/10158973/Mitel-Critical-Event-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10158973/Mitel-Critical-Event-Management/) [AmbuPro EMS](https://www.capterra.com/p/115329/AmbuPro-EMS/) [3.0 (2)](https://www.capterra.com/p/115329/AmbuPro-EMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115329/AmbuPro-EMS/) ## FAQs about FirstResponse911 Overview ### Which roles and teams benefit most from FirstResponse911? FirstResponse911 is most used by 911 directors, communications leaders, and emergency communications center managers who oversee call-taking operations, policies, and staff coordination. IT directors and E911 system administrators use it to manage system access and technical operations, while operations and executive leaders monitor performance, support planning, and maintain reliable public-safety communications. Answer based on 17 reviews Overview ### What company size and specific industries is FirstResponse911 built for? FirstResponse911 is designed for public safety organizations and emergency response partners of all sizes, including Fire/EMS agencies, private ambulance companies, and mutual aid partners. It supports agencies that need to share 9-1-1 incident data in real time with other response organizations. Features and Usability ### What are the key features of FirstResponse911? FirstResponse911 offers API access and dispatch monitoring as its core features. The API supports system integration and data exchange with other software, while dispatch monitoring tracks dispatch activity for emergency response operations and related workflow oversight. Getting Started and Support ### What training and onboarding options does FirstResponse911 offer? FirstResponse911 provides live online training and documentation to support team setup. Live online sessions offer guided instruction with an instructor, while documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does FirstResponse911 offer? FirstResponse911 provides chat support for customer assistance. Support details are limited to this channel, so users can contact the team through chat for help with product questions or issues. ## Features AI summary Based on 79 EMS reviews According to Capterra reviewers, these are the EMS features buyers prioritize most when evaluating a solution: - **NEMSIS Compliance** (**83%** of reviewers rated this feature as critical) - **Equipment Tracking** (**42%**) - **Reporting & Statistics** (**41%**) FirstResponse911 is designed for EMS workflows and provides core operational tools for managing emergency response activity. Its feature set supports day-to-day coordination, record handling, and field documentation, helping businesses keep response information organized, maintain operational visibility, and support teams as they manage time-sensitive service delivery. Get Advice We can help you find the software with the features you need. Features 4.6 (17) 4.6 Based on 17 reviews ## Pricing Value for money 4.6 (16) PSAP CAD Adapter $5,495 Other,Per Year Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (17) 4.9 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful CC Communications Center Manager Communications Center Manager Used the software for: 3-5 years ### "Sanford Ambulance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2025 Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! \[sensitive content hidden\] and all the tech team should be commended! Pros The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory. Cons Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error. DI Director Director Used the software for: 3-5 years ### "FirstResponse911" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2025 We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs. Pros Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives. Cons The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something. DI Director Director Used the software for: 3-5 years ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2022 Customer Service is great and proactive. Pros Visible Display and receiving end acknowlegement Cons Does not have 2-way access. DI Director Director Used the software for: 1-3 years ### "Data flow between agencies CAD's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2025 Great. Working with \[sensitive content hidden\] has been a pleasure, and our IT work with their IT happens without skipping a beat. Pros A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing. Cons Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster. DI Director Director Used the software for: Less than 1 year ### "FirstResponse 911 Works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2025 It fulfills its promises with precision and excellence, leaving no room for disappointment. Pros It is fast and performs as expected. I do like the ability to adjust alert tones. Cons It truly lives up to its promises, providing exactly what it guarantees without any surprises. OM Operations Manager Operations Manager Used the software for: 3-5 years ### "FirstResponse911 improves efficiency by leaps and bounds" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2019 We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group. Pros We have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow. We're a relatively small Emergency Communications Center for how large our call volume and population is, and when we find a product that helps us to exchange information more efficiently with other agencies, we definitely take an interest. We love that the chat feature allows us to remain on a 9-1-1 call with a caller having an emergency without having to put them on hold to relay information to another agency, such as how to get to a complicated address or that the situation has become dangerous. Cons Prior to the last upgrade there was an issue with the chat window falling behind our other software and along with some other feedback, that issue was resolved by creating a user setting as well as a few other optional settings. The technicians in charge of working with us as customers did an excellent job in tailoring to product to fit our needs. CD Communications Director Communications Director Used the software for: 1-3 years ### "FirstResponse911" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2021 Pros FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care. Cons FirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise. D- Director - Information Technology Director - Information Technology Used the software for: 1-3 years ### "Straight forward and efficient tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly. Pros The software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis. Cons The tool accomplishes its purpose well, so we really don’t have any dislikes. SA System Administrator - E911 System Administrator - E911 Used the software for: 1-3 years ### "FR911 Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2019 From the beginning DataTech911 was very good to work with and the installation/implementation group was very knowledgeable. The first version was a little cumbersome to install and maintain, however the current version is a lot easier install and maintain. Every time an issue arises Datatech911 is very quick to respond Pros FR911 from Datatech911 is a very simple software to configure and install. Every time an update is release the instructions are easy to follow and very thorough. Customer support is very good and response times are excellent. Cons I do not have any problems or dislikes about the current version of FR911. DO Director of Communications Director of Communications Used the software for: 3-5 years ### "PSAP communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 22, 2021 It is a good product and has great potential to connect all 911 center’s. Pros Like how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location. Cons I don’t like not be able to have access to the strip history without contacting FR911 to get it. [View all Reviews](https://www.capterra.com/p/177338/FirstResponse911/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.