# FirstResponse911 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FirstResponse911 the right EMS solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177338/FirstResponse911/reviews --- FirstResponse911 4.9 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FirstResponse911 Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Don M. Communications Center Manager Public Safety Used the software for: 2+ years ### "Sanford Ambulance" April 29, 2025 5.0 Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! \[sensitive content hidden\] and all the tech team should be commended! Pros The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory. Cons Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error. Review Source KA Kim A. Director Public Safety Used the software for: 2+ years ### "FirstResponse911" April 29, 2025 5.0 We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs. Pros Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives. Cons The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something. Review Source Response from DataTech911 April 30, 2025 Thank you, Kim! We truly appreciate your business. When FR911 Admin was released as a web page, daily incident reports are now available 4 hours after the incident has been closed. VA Vicki A. Director Public Safety Used the software for: 2+ years ### "Review" July 21, 2022 5.0 Customer Service is great and proactive. Pros Visible Display and receiving end acknowlegement Cons Does not have 2-way access. Reason for choosing FirstResponse911 The EMS Agency chose the software Review Source Response from DataTech911 July 29, 2022 Thank you for your review. KM Karen M. Director Telecommunications Used the software for: 1-2 years ### "Data flow between agencies CAD's" April 30, 2025 5.0 Great. Working with \[sensitive content hidden\] has been a pleasure, and our IT work with their IT happens without skipping a beat. Pros A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing. Cons Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster. Review Source GS Gloria S. Director Public Safety Used the software for: 6-12 months ### "FirstResponse 911 Works!" April 29, 2025 5.0 It fulfills its promises with precision and excellence, leaving no room for disappointment. Pros It is fast and performs as expected. I do like the ability to adjust alert tones. Cons It truly lives up to its promises, providing exactly what it guarantees without any surprises. Review Source Response from DataTech911 April 30, 2025 Thank you, Gloria! We truly appreciate your business. JB Jennifer B. Operations Manager Public Safety Used the software for: 2+ years ### "FirstResponse911 improves efficiency by leaps and bounds" November 22, 2019 5.0 We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group. Pros We have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow. We're a relatively small Emergency Communications Center for how large our call volume and population is, and when we find a product that helps us to exchange information more efficiently with other agencies, we definitely take an interest. We love that the chat feature allows us to remain on a 9-1-1 call with a caller having an emergency without having to put them on hold to relay information to another agency, such as how to get to a complicated address or that the situation has become dangerous. Cons Prior to the last upgrade there was an issue with the chat window falling behind our other software and along with some other feedback, that issue was resolved by creating a user setting as well as a few other optional settings. The technicians in charge of working with us as customers did an excellent job in tailoring to product to fit our needs. Reason for choosing FirstResponse911 Prior to the latest big upgrade we were using the product mostly for the chat function. It has worked so well for us that there hasn't been a reason to shop for anything else, in my opinion. Review Source Response from DataTech911 December 2, 2019 Thanks, Jennifer! We are glad that we were able to address your concerns. JP Justin P. Communications Director Hospital & Health Care Used the software for: 1-2 years ### "FirstResponse911" February 26, 2021 5.0 Pros FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care. Cons FirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise. Review Source Response from DataTech911 March 2, 2021 Justin - thank you for acknowledging our customer support team. They work extremely hard to deliver a great experience for our customers. GO George O. Director - Information Technology Hospital & Health Care Used the software for: 1-2 years ### "Straight forward and efficient tool" December 12, 2019 5.0 Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly. Pros The software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis. Cons The tool accomplishes its purpose well, so we really don’t have any dislikes. Reason for choosing FirstResponse911 CAD-to-CAD solutions are expensive, complex and open additional security concerns around joining networks. FirstResponse911 simplifies the communication and security needs, eliminating CAD-to-CAD, and is able to exchange data without any direct connects between networks. DataTech911 solution is brilliantly simple to implement and use. Review Source Response from DataTech911 December 13, 2019 Thank you, George! We are glad that FirstResponse911 has improved your call intake efficiency. VN Vaughan N. System Administrator - E911 Government Administration Used the software for: 1-2 years ### "FR911 Software" November 20, 2019 5.0 From the beginning DataTech911 was very good to work with and the installation/implementation group was very knowledgeable. The first version was a little cumbersome to install and maintain, however the current version is a lot easier install and maintain. Every time an issue arises Datatech911 is very quick to respond Pros FR911 from Datatech911 is a very simple software to configure and install. Every time an update is release the instructions are easy to follow and very thorough. Customer support is very good and response times are excellent. Cons I do not have any problems or dislikes about the current version of FR911. Reason for choosing FirstResponse911 FR911 was easier to customize and install. Review Source Response from DataTech911 November 22, 2019 Thanks, Vaughan! We appreciate your business! DW Doug W. Director of Communications Telecommunications Used the software for: 2+ years ### "PSAP communications " February 18, 2021 5.0 It is a good product and has great potential to connect all 911 center’s. Pros Like how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location. Cons I don’t like not be able to have access to the strip history without contacting FR911 to get it. Review Source Response from DataTech911 February 24, 2021 Thanks for your review Doug! The next release of the FirstResponse911 AdminApp will provide access to individual Incident Audit reports. SW Sandra W. VP-Communications Hospital & Health Care Used the software for: 1-2 years ### "Software that has helps up reduce response times to emergency calls" November 18, 2019 5.0 We have a wonderful relationship with FirstResponse911; anytime we have an issue it is quickly resolved, any time we have a questions it is quickly answered! Pros I like the fact that the system is very easy to use and doesn't require a lot of training. It is very reliable and rarely fails! Cons The only thing I can think of is when we log out of the program, if we immediately log back in, previous calls that are completed are not there anymore. But that is being very picky. Review Source Response from DataTech911 November 22, 2019 Thanks, Sandy! BB Brandon B. 911 Director Government Administration Used the software for: 1-2 years ### "Saving time" November 20, 2019 5.0 Pros The integration of this software to our CAD has decreased the amount of time my dispatchers are spending on the phone. Less manual entry has resulted in fewer mistakes and more accuracy. Cons I would like to see more agencies be able to use this product. We are working with our local towing company and would like to bring on utilities as well. Review Source Response from DataTech911 November 22, 2019 Thanks, Brandon! Our plan is to release the towing interface in 1st quarter 2020. NB Neal B. Director Public Safety Used the software for: 1-2 years ### "9-1-1 Dispatch Center" November 15, 2019 5.0 I'm a big fan of automating as much as possible to relieve some of the burden from my telecommunicators, this product does that very well. Pros Integration to our CAD makes outbound telephone calls to the ambulance service almost obsolete. Almost all of our information traffic to the ambulance service is automated. Cons For smaller centers that are on a tight budget the cost is difficult to offset. Review Source Response from DataTech911 November 18, 2019 Thanks, Neal! We appreciate your business! DW Dan W. Director Public Safety Used the software for: 6-12 months ### "A valuable asset" November 20, 2019 5.0 Pros FirstResponse911 saves lives. The ability to remove minutes off an ambulance notification for a 911 call simply saves lives. Additionally the CAD to CAD transfer of data removes any chance of errors being made or misunderstanding an address over the telephone. The uptime and reliability of the software is also great. Cons The pricing is borderline prohibitive for an agency our size. I saw the value in the software, but others may struggle with the value proposition and not commit to a purchase. Review Source Response from DataTech911 November 22, 2019 Thanks, Dan! We appreciate your business! TF Thomas F. Executive Director Public Safety Used the software for: 1-2 years ### "Does exactly what we need it to do." February 23, 2021 5.0 We don't want to miss notifications of EMS personnel on medical calls for service and this has accomplished that. Pros This integrated seamlessly with our existing systems and handles notifications without any separate effort. Cons While there are notifications if the system is down, it could be more robust. Reason for choosing FirstResponse911 It felt like the best fit and was cost effective. Review Source Response from DataTech911 February 24, 2021 Thanks, Tom! We appreciate your business! SS STEVE S. COMMUNICATION SUPERVISOR Law Enforcement Used the software for: 6-12 months ### "COMMUNICATION SUPERVISOR" November 15, 2019 4.0 VERY POSITIVE Pros EASE OF USE, SIMPLE SETUP, QUICK TRAINING FOR NEW EMPLOYEES Cons ON THE ADMIN SIDE, WE ARE UNABLE TO MAKE CHANGES TO OUR STAFF, I.E. STAFF UP DATE, REMOVAL OF STAFF THAT HAVE LEFT THE DEPARTMENT, UPDATE MISTAKES TO EMPLOYEE ENTRIES Reason for choosing FirstResponse911 IT WAS THE ONLY SOFTWARE WE LOOKED AT THAT COULD DO WHAT WE NEEDED Review Source Response from DataTech911 November 18, 2019 Thank you Steve! We truly appreciate your business. We have taken your concerns into consideration and a future release of FirstResponse911 will enhance user management. JL Jennifer L. Communications Manager Hospital & Health Care Used the software for: 6-12 months ### "Happy User" February 18, 2021 5.0 Pros The ease of the system, and the guidance from the company. Cons No issues, any questions or issues it has been handled quickly. Review Source Response from DataTech911 February 24, 2021 Thanks, Jennifer! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.