Digital Interactive Middle East

Localyser

5 / 5 8 reviews

Who Uses This Software?

Focused on the Middle East including Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Jordan, Palestine and Lebanon.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month
  • Pricing Details
    Cost is per location per month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Digital Interactive Middle East
  • www.localyser.com
  • Founded 2016
  • United Arab Emirates

About Localyser

Aggregates & respond to all of your restaurant or retail locations reviews in the Middle East from across the web from one place.


Localyser Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Localyser Reviews Recently Reviewed!


Capterra-loader

I've been using Localyser for 3 years now and I am very satisfied with it. It made my life easier!

Jul 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great tool to monitor & track online reputation for restaurants
- Customer service: The company is very responsive, helpful and very proactive
- Reports: Easy to pull and conclusive
- Filters: They introduced a new keyword filter that is really great and easy to use

Cons: UI: I think the user interface could be better but I believe the Localyser team is already working on that

Overall: Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!

Vendor Response

by Digital Interactive Middle East on July 19, 2018

Thank you Bishr for your review, we really appreciate it. It's great to see such positive feedback from our valued customers.

Capterra-loader

An excellent tool

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.

Cons: There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.

Overall: Time savings, better reports, insightful data.

Vendor Response

by Digital Interactive Middle East on July 19, 2018

Thank you Martin for your review, really appreciate it and value your feedback.

One stop solution for our reputation management needs.

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Consolidates all our reviews (positive & negative) in one location and does away with the need to log into multiple systems.

Cons: The system is quite efficient so i personally feel that it has all the features we need in a reputation management solution.

Overall: Localyser is a very cost effective solution to managing reviews from a single console. The tablet based review collection module also helps in collecting reviews as efficiently as possible.

Vendor Response

by Digital Interactive Middle East on August 05, 2018

Thanks a lot for your feedback, really appreciate it.

We are a client/partner of Localyser

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The unique advantage of Localyser is their their local presence and local support, which is not seen in many of the other competitors. They understand the market, they have direct relationships to make their service relevant to the Middle East.

Cons: Would love to see Localyser being launched in other regions with the same level of great local support here.

Vendor Response

by Digital Interactive Middle East on July 18, 2018

Thank you for the great review, very much appreciate it.

Capterra-loader

a one-stop shop to handle all social media

Jul 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it is a simple yet effective system to use to manage one's outlet social media/customer expectation

Cons: would be good if they can include Instagram to have a well rounded coverage , as reviews on Instagram is in such important status

Overall: all the clients I have recommended have found it useful and this is also a good benchmark platform to monitor the customer prospect of the product to the brand status

Vendor Response

by Digital Interactive Middle East on August 05, 2018

Thanks Peggy, we really appreciate your feedback.

Very useful software to see all reviews in one place!

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Great dashboard, all online reviews in one place, huge timesaver, my boss loves it because of the weekly reports, very easy to use even for users that are not super tech savy.

Cons: Nothing stands out as a con, has saved my loads of time compiling reviews for my boss from a variety of sources.

Overall: Having all reviews in one place has saved my loads of time and effort.

Vendor Response

by Digital Interactive Middle East on August 05, 2018

Thanks so much Ina, really appreciate your review.

After using Localyser, we realized how to look at our reputation as a company

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use
One place for all online reviews
Value for Money
Dashboards are amazing
Spotting negative reviews allowed us to work instantly to solve them
Improve our reputation online

Cons: What they offer now is great, but adding more engines to allow to manage our online reputation across more platforms

Overall: Managing our online reputation

Vendor Response

by Digital Interactive Middle East on August 05, 2018

Thanks Mamoun, much appreciate your feedback and positive review.

Finally, a review management platform built for the MENA region.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Zomato is such an important platform to monitor here in the UAE and Google is now coming on like gangbusters so having localyser platform centralize my review management and response is excellent. In addition, business listing management services too. The platform is pretty easy to navigate and figure out. Good value too.

Cons: Nothing really jumps out, we are happy.

Vendor Response

by Digital Interactive Middle East on July 27, 2018

Thank you so much for your review, we really appreciate it.