--- title: "Localyser Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Localyser Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/177408/Localyser/" page_type: "product" language: "en" --- # Localyser Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Localyser ## What is Localyser? We help multi-location brands take control of their online review management. Localyser makes it simple to track and reply to online reviews, answer social media DMs, generate positive reviews and analyze customer sentiment across all your locations. Consolidate all of your reviews and social media accounts in one dashboard. From Google to TripAdvisor, UberEats to Deliveroo, Instagram to Twitter, we integrate with 75 sources for you. ## What is Localyser used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price CA$45 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Localyser?[Manage this product listing](https://www.g2.com/products/localyser/claim_requests/new?auto=true) ## Localyser Overview Updated September 2026 AI summary Localyser enables businesses of all sizes to manage and monitor customer reviews, track sentiment, and coordinate responses across multiple locations through a cloud-based dashboard. It covers review management, customer experience, and reputation management, offering features like review requests, feedback management, analytics, and third-party integrations. Some users find the interface user-friendly, though customization and navigation could be improved. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Localyser 4.8 (33) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price CA$45 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (33) Ease Of Use 4.7 (59) Value For Money 4.5 (32) Value For Money 4.5 (53) Customer Service 4.8 (33) Customer Service 4.6 (53) ## Localyser alternatives [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [View all alternatives](https://www.capterra.com/p/177408/Localyser/alternatives/) ## FAQs about Localyser Overview ### Which roles and teams benefit most from Localyser? Localyser is most used by marketing teams, operations managers, hospitality leaders, and customer service heads who need to monitor reviews, manage local listings, and strengthen online reputation. Executives use it to track brand performance across locations, while administrative and quality teams support response workflows, accuracy, and service improvements. Answer based on 33 reviews Overview ### What company size and industries is Localyser built for? Localyser is built for midsize businesses with growing multi-location operations, with 36% of reviewers from midsize companies and 32% each from enterprise and small businesses. It serves Food & Beverages and Hospitality most often at 29% each, followed by Restaurants at 13%, primarily for review management across locations. Answer based on 33 reviews Features and Usability ### What are the key features of Localyser? Localyser offers review management, review monitoring, review generation, and review request tools, plus response management for customer feedback. It also includes real-time analytics, sentiment analysis, customizable reports, dashboards, and widgets, along with social media monitoring, website integration, third-party integrations, and multilingual, multi-location support. Integrations ### Which third-party tools and platforms does Localyser integrate with? Localyser connects natively to ActiveCampaign, Braze, Crisp, Emarsys, HubSpot CRM, Jira, Klaviyo, and Zendesk Suite, with additional support for Kissmetrics, Leanplum, Marketo Engage, Meta for Business, Oracle Eloqua Marketing Automation, and Oracle Responsys. It integrates with about 10 third-party platforms across CRM, marketing, support, and analytics. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Localyser offer? Localyser provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars can cover feature overviews or workflows, documentation offers written reference material, and videos provide visual guidance for users reviewing steps at their own pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does Localyser offer? Localyser provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as helpful, with training sessions seen as useful and assistance available when issues come up. Feedback also points to support that works well alongside reporting and analytics tasks. Answer based on 2 reviews ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers point to these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Localyser supports all three features buyers rate highest: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to respond faster and maintain a stronger online reputation. Review Request 4.4 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.4 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 4.2 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Localyser 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (33) 4.5 Based on 33 reviews ## Pricing Value for money 4.5 (32) Free Trial Basic CA$45.00 Other,Per Month Value for money 4.5 (32) 4.5 Based on 32 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Braze](https://www.capterra.com/p/155423/Appboy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (33) 4.8 Based on 33 reviews ## User reviews Overall rating 4.8 Based on 33 reviews Filter by rating 5(26) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AG Alexa G. Assistant General Manager Restaurants ### "Excelent Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2025 Great overall, very friendly to use and exceptional value. We are very pleased with the software and will continue to recommend. Pros The ease of use of the software as well as the value for money. Great platform to manage all of the brand's social media reviews and other metrics. Not only from one branch but plenty of them. Cons It's not completely time accurate, might take one or two days to update properly on emails or specific stuff about posting from the business side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chaker K. Manager Hospitality ### "A Helpful Tool for Guest Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 1, 2025 Pros Localyser makes it easy to monitor and respond to guest feedback across multiple platforms in one place. I especially liked the user-friendly dashboard and how it streamlined communication, saving time while helping us stay on top of customer satisfaction. Cons Interface & Usability: “The dashboard can feel a bit cluttered at times, and some features take extra clicks to reach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Maricel R. Office Manager Food & Beverages ### "One Dashboard, All Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 Strong onboarding and support wherein users onboarding process is smooth, and Localyser’s team is responsive—helping to set up, dealing with issues, and accommodating requests. Pros All-in‑one dashboard for reviews: We can see reviews from many sources (Google, Tripadvisor, etc.) in a single place. This saves a lot of time instead of logging into each site separately. Cons Some platforms don't allow direct replies from Localyser. Slow appearance of comments/reviews from certain platforms take a long time (hours or even a day) to appear in the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jewel B. Marketing Executive Hospitality ### "Excellent Review Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2025 Overall is good and very convenient to use. Recommended for huge business. Particularly in the MENA region, Localyser tracks local review sources (e.g. delivery apps), and supports multiple languages with some auto‑translation. That’s helpful if your customers use regional platforms or speak different languages. Pros Time saving and efficient and has strong customer support and easy to use. It saves a lot of time each day, by aggregating, filtering and helping respond to reviews Cons Not all review platforms support response via Localyser and there are few coverage gaps. Public pricing info is limited, so it's harder to compare with alternatives without talking to sales. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mark Andrew P. SVP of FB Hospitality ### "Localyser Review 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 23, 2025 Good Customer Support, Features & Analytics - Sentiment analysis, insights reporting, benchmarking, filters, ability to track trends, etc. Pros Centralized Feedback Management, Customer Engagement, offers analytics to track review trends, sentiment, and customer satisfaction. Cons Limited Integrations, while excellent for online reputation management, it does not cover broader social media listening or brand monitoring beyond review platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Lailanie D. Executive Assistant Hospitality ### "Evaluating Localyser: Strengths, Weaknesses, and Overall Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 23, 2025 Very good choice for medium or large businesses with multiple locations who need to manage their reputation / feedback across many platforms, want to centralize review responses, monitor sentiment + track customer feedback, and reduce manual work. Pros Aggregates online reviews from platforms like Google, TripAdvisor, Facebook, and others into one dashboard. Cons While the interface is generally user-friendly, some users may need training to fully utilize reporting and sentiment features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HI Hassan I. Quality Specialist Food & Beverages ### "Localizer Job well done" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 16, 2025 so far it has been good, its doing the job well. I am able to sort out the data according to me needs. Pros Ease of getting the reviews in Excel format and checking store rating. You can select each store location separately and sort out. Cons have to select each star rating one by one. There should be a toogle to select all stars at time for ease of work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marie S. Secretary cum Admin Food & Beverages ### "Hassle-Free Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 16, 2025 “Localyser is a hassle-free platform that gathers everything you need right in front of you. It saves time, makes managing reviews effortless, and keeps everything organized in one place. Pros Localyser is very user-friendly and easy to navigate. The platform makes it simple to manage reviews, track feedback, and improve customer engagement. A great tool for businesses! Cons Localyser is very user-friendly and easy to navigate, making review management simple. However, the loading time after posting responses can be a bit slow, and improving this would make the platform even better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yasmine M. MIS Officer Hospitality ### "Efficient and User-Friendly Reputation Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2025 Our overall experience with Localyser has been positive. The platform is user-friendly, efficient, and helps streamline our reputation management processes effectively. It has improved our ability to monitor, track, and respond to customer feedback in a timely manner Pros Localyser provides us with a centralized platform to monitor and respond to customer reviews across all branches, which saves time and helps us track customer sentiment effectively Cons The reporting and analytics could be more flexible, with additional customization options to better match our internal tracking needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Colin C. Head of Marketing Food & Beverages ### "New and Happy User " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2023 We've had a very seamless on-boarding with Localyser. They've been patient with our set-up, and attentive and quick to rectify questions or small issues. Pros We have used other review aggregators in the past, but we like past is the ability to group our third party food deliver platform app reviews along with traditional review platforms. Cons I don't think it's an issue that's unique to Localyser, but the time consuming process of writing your review response library. Although, I think their AI capabilities (which we're not paying for) might mitigate this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2023 Thank you Colin for the great feedback, we are happy that you are finding our online reputation management solution easy to use and fulfill your needs. All the best, Localyser team. [View all Reviews](https://www.capterra.com/p/177408/Localyser/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ReputationStacker vs Localyser](https://www.capterra.com/compare/160682-177408/ReputationStacker-vs-Localyser)