--- title: "Localyser Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Localyser Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/177408/Localyser/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Localyser Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Localyser ## What is Localyser? We help multi-location brands take control of their online review management. Localyser makes it simple to track and reply to online reviews, answer social media DMs, generate positive reviews and analyze customer sentiment across all your locations. Consolidate all of your reviews and social media accounts in one dashboard. From Google to TripAdvisor, UberEats to Deliveroo, Instagram to Twitter, we integrate with 75 sources for you. ## What is Localyser used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price CA$45 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Localyser?[Manage this product listing](https://www.g2.com/products/localyser/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Localyser 4.8 (33) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price CA$45 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (33) Ease Of Use 4.7 (60) Value For Money 4.5 (32) Value For Money 4.5 (54) Customer Service 4.8 (33) Customer Service 4.6 (54) ## Localyser alternatives [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (60)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (184)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/177408/Localyser/alternatives/) ## FAQs about Localyser Overview ### Which roles and teams benefit most from Localyser? Localyser is most used by marketing teams, customer experience staff, and hospitality operations leaders who collect and act on guest feedback. Marketing managers track reputation and campaign-related sentiment, while supervisors, quality teams, and regional operations managers monitor service issues, identify recurring problems, and support location-level improvements. Answer based on 33 reviews Overview ### What company size and industries is Localyser built for? Localyser serves midsize businesses, which account for 36% of reviewers, and Food & Beverages and Hospitality organizations, at 29% each. It is designed for multi-location restaurants, car dealerships, gyms, clinics, hotels, and corporate brands, with enterprise and small-business users each representing 32%. Its most common use case is review management. Answer based on 33 reviews Features and Usability ### What are the key features of Localyser? Localyser offers review generation, review monitoring, and response management for customer feedback workflows. It also includes brand tracking, sentiment analysis, and keyword tracking, plus real-time analytics, customizable reports, widgets, and social media integration for monitoring and sharing ratings, reviews, and campaign performance across multiple locations. Integrations ### Which third-party tools and platforms does Localyser integrate with? Localyser integrates with marketing, CRM, and support platforms including ActiveCampaign, Braze, HubSpot CRM, Intercom, Jira, Kissmetrics, Klaviyo, Mailchimp, Marketo Engage, Meta for Business, Oracle Eloqua Marketing Automation, Oracle Responsys, SAP Engagement Cloud, and Zendesk Suite. It connects to 16 third-party tools in total. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Localyser offer? Localyser provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced learning support. Answer based on 2 reviews Getting Started and Support ### What customer support options does Localyser offer? Localyser provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as helpful, and training sessions as useful for getting started. Feedback also points to responsive assistance when issues come up, along with practical guidance for features and analytics. Answer based on 2 reviews ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers point to these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Localyser supports all three features buyers rate highest: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to respond faster and maintain a stronger online reputation. Review Request 4.4 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.4 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 4.2 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Localyser 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (33) 4.5 Based on 33 reviews ## Pricing Value for money 4.5 (32) Free Trial Basic CA$45.00 Other,Per Month Value for money 4.5 (32) 4.5 Based on 32 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Braze](https://www.capterra.com/p/155423/Appboy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (33) 4.8 Based on 33 reviews ## User reviews Overall rating 4.8 Based on 35 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(6) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Muntaser A. Operation Manager Used the software for: 1-3 years ### "An Effective Tool for Managing Customer Feedback Across Multiple Branches" 5.0 November 10, 2026 ocalyser helps us manage customer reviews and feedback across all our restaurant branches in one centralized platform. It allows us to identify recurring issues, monitor branch performance, and respond to customer concerns more efficiently. This saves time, improves communication between the operations team and branch managers, and helps us take faster corrective actions to improve customer satisfaction and overall service quality. Pros What I like most about Localyser is how easy it makes managing customer reviews across multiple restaurant branches. Having all customer feedback in one dashboard helps us monitor customer satisfaction, respond to reviews efficiently, and identify areas that need improvement. It also saves time and helps our operations team maintain consistent service quality across all locations. Cons improving the dashboard speed and making certain features more user-friendly would enhance the overall experience. Barista 5.0 November 9, 2026 AI summary based on a full review Using Localyser has proven beneficial for tracking customer experiences and addressing concerns swiftly, particularly negative feedback. The application aids in maintaining high ratings and positive reviews, which can attract new customers. Log in to unlock the full review, detailed ratings, and pros & cons Martin K. CEO and Chief Cook & Bottle Washer Used the software for: 1-3 years ### "An excellent tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2018 Time savings, better reports, insightful data. Pros This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets. Cons There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works. EA Executive Assistant Executive Assistant Used the software for: 3-5 years ### "Evaluating Localyser: Strengths, Weaknesses, and Overall Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2025 Very good choice for medium or large businesses with multiple locations who need to manage their reputation / feedback across many platforms, want to centralize review responses, monitor sentiment + track customer feedback, and reduce manual work. Pros Aggregates online reviews from platforms like Google, TripAdvisor, Facebook, and others into one dashboard. Cons While the interface is generally user-friendly, some users may need training to fully utilize reporting and sentiment features. CR customer relationship officer customer relationship officer Used the software for: Less than 1 year ### " Localyser Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 22, 2022 Pros so clear to use and easy just ,,,,,,,,,,,,,,,,,,,, Cons soooooooooo slow and comments did not appear unless after some hour or a day AG Assistant General Manager Assistant General Manager Used the software for: 1-3 years ### "Excelent Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 14, 2025 Great overall, very friendly to use and exceptional value. We are very pleased with the software and will continue to recommend. Pros The ease of use of the software as well as the value for money. Great platform to manage all of the brand's social media reviews and other metrics. Not only from one branch but plenty of them. Cons It's not completely time accurate, might take one or two days to update properly on emails or specific stuff about posting from the business side. Mariefred S. Secretary cum Admin Used the software for: 3-5 years ### "Hassle-Free Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 23, 2025 “Localyser is a hassle-free platform that gathers everything you need right in front of you. It saves time, makes managing reviews effortless, and keeps everything organized in one place. Pros Localyser is very user-friendly and easy to navigate. The platform makes it simple to manage reviews, track feedback, and improve customer engagement. A great tool for businesses! Cons Localyser is very user-friendly and easy to navigate, making review management simple. However, the loading time after posting responses can be a bit slow, and improving this would make the platform even better. OM Office Manager Office Manager Used the software for: 3-5 years ### "One Dashboard, All Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2025 Strong onboarding and support wherein users onboarding process is smooth, and Localyser’s team is responsive—helping to set up, dealing with issues, and accommodating requests. Pros All-in‑one dashboard for reviews: We can see reviews from many sources (Google, Tripadvisor, etc.) in a single place. This saves a lot of time instead of logging into each site separately. Cons Some platforms don't allow direct replies from Localyser. Slow appearance of comments/reviews from certain platforms take a long time (hours or even a day) to appear in the dashboard. SO SVP of FB SVP of FB Used the software for: 3-5 years ### "Localyser Review 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2025 Good Customer Support, Features & Analytics - Sentiment analysis, insights reporting, benchmarking, filters, ability to track trends, etc. Pros Centralized Feedback Management, Customer Engagement, offers analytics to track review trends, sentiment, and customer satisfaction. Cons Limited Integrations, while excellent for online reputation management, it does not cover broader social media listening or brand monitoring beyond review platforms. OM operation manager operation manager Used the software for: 1-3 years ### "Great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2022 This is the best platform to interact with customer thorough feedbacks. There is no need of sign in of many platforms as this collects all the feedback from all platforms. Pros all the feedback you can see in one platform. NO need to sign in with various platform Cons so far there is nothing, there are some platforms are not allowing to reply via this. [View all Reviews](https://www.capterra.com/p/177408/Localyser/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Birdeye vs Localyser](https://www.capterra.com/compare/152997-177408/BirdEye-vs-Localyser) [Trustpilot vs Localyser](https://www.capterra.com/compare/169618-177408/Trustpilot-vs-Localyser)