# Localyser Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Localyser the right Review Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/177408/Localyser/reviews

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Localyser

4.8 (33)

[View alternatives](https://www.capterra.com/p/177408/Localyser/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Localyser

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

MP

Mark Andrew P

SVP of FBHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Good Customer Support, Features & Analytics - Sentiment analysis, insights reporting, benchmarking, filters, ability to track trends, etc.“

September 23, 2025

CA

Conor A

Marketing ManagerHospitality, 201 - 500 employeesUsed the software for: 1-2 years.

“user interface feels dated.“

May 19, 2023

## Showing most helpful reviews

Showing 1-25 of 33 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Martin K.  
CEO and Chief Cook & Bottle Washer  
Management Consulting  
Used the software for: 1-2 years

### "An excellent tool"

July 18, 2018

5.0

Time savings, better reports, insightful data.

Pros

This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.

Cons

There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.

Review Source

Response from Localyser

July 19, 2018

Thank you Martin for your review, really appreciate it and value your feedback.

LD

Lailanie D.  
Executive Assistant  
Hospitality  
Used the software for: 2+ years

### "Evaluating Localyser: Strengths, Weaknesses, and Overall Value"

September 23, 2025

4.0

Very good choice for medium or large businesses with multiple locations who need to manage their reputation / feedback across many platforms, want to centralize review responses, monitor sentiment + track customer feedback, and reduce manual work.

Pros

Aggregates online reviews from platforms like Google, TripAdvisor, Facebook, and others into one dashboard.

Cons

While the interface is generally user-friendly, some users may need training to fully utilize reporting and sentiment features.

Review Source

mA

malak A.  
customer relationship officer  
Restaurants  
Used the software for: Less than 6 months

### " Localyser Review"

February 8, 2022

3.0

Pros

so clear to use and easy just ,,,,,,,,,,,,,,,,,,,,

Cons

soooooooooo slow and comments did not appear unless after some hour or a day

Review Source

Response from Localyser

August 22, 2022

Thank you Malak for your review, we really appreciate your feedback and having you as a valued customer.

AG

Alexa G.  
Assistant General Manager  
Restaurants  
Used the software for: 1-2 years

### "Excelent Platform "

October 2, 2025

5.0

Great overall, very friendly to use and exceptional value. We are very pleased with the software and will continue to recommend.

Pros

The ease of use of the software as well as the value for money. Great platform to manage all of the brand's social media reviews and other metrics. Not only from one branch but plenty of them.

Cons

It's not completely time accurate, might take one or two days to update properly on emails or specific stuff about posting from the business side.

Review Source

MS

Marie S.  
Secretary cum Admin  
Food & Beverages  
Used the software for: 2+ years

### "Hassle-Free Platform"

September 16, 2025

5.0

“Localyser is a hassle-free platform that gathers everything you need right in front of you. It saves time, makes managing reviews effortless, and keeps everything organized in one place.

Pros

Localyser is very user-friendly and easy to navigate. The platform makes it simple to manage reviews, track feedback, and improve customer engagement. A great tool for businesses!

Cons

Localyser is very user-friendly and easy to navigate, making review management simple. However, the loading time after posting responses can be a bit slow, and improving this would make the platform even better.

Review Source

MR

Maricel R.  
Office Manager  
Food & Beverages  
Used the software for: 2+ years

### "One Dashboard, All Reviews"

September 25, 2025

5.0

Strong onboarding and support wherein users onboarding process is smooth, and Localyser’s team is responsive—helping to set up, dealing with issues, and accommodating requests.

Pros

All-in‑one dashboard for reviews: We can see reviews from many sources (Google, Tripadvisor, etc.) in a single place. This saves a lot of time instead of logging into each site separately.

Cons

Some platforms don't allow direct replies from Localyser. Slow appearance of comments/reviews from certain platforms take a long time (hours or even a day) to appear in the dashboard.

Review Source

MAP

Mark Andrew P.  
SVP of FB  
Hospitality  
Used the software for: 2+ years

### "Localyser Review 2025"

September 23, 2025

4.0

Good Customer Support, Features & Analytics - Sentiment analysis, insights reporting, benchmarking, filters, ability to track trends, etc.

Pros

Centralized Feedback Management, Customer Engagement, offers analytics to track review trends, sentiment, and customer satisfaction.

Cons

Limited Integrations, while excellent for online reputation management, it does not cover broader social media listening or brand monitoring beyond review platforms.

Review Source

YM

Yasmine M.  
MIS Officer  
Hospitality  
Used the software for: 1-2 years

### "Efficient and User-Friendly Reputation Management Tool"

September 15, 2025

5.0

Our overall experience with Localyser has been positive. The platform is user-friendly, efficient, and helps streamline our reputation management processes effectively. It has improved our ability to monitor, track, and respond to customer feedback in a timely manner

Pros

Localyser provides us with a centralized platform to monitor and respond to customer reviews across all branches, which saves time and helps us track customer sentiment effectively

Cons

The reporting and analytics could be more flexible, with additional customization options to better match our internal tracking needs

Review Source

JB

Jewel B.  
Marketing Executive  
Hospitality  
Used the software for: 2+ years

### "Excellent Review Management Tool"

September 23, 2025

5.0

Overall is good and very convenient to use. Recommended for huge business. Particularly in the MENA region, Localyser tracks local review sources (e.g. delivery apps), and supports multiple languages with some auto‑translation. That’s helpful if your customers use regional platforms or speak different languages.

Pros

Time saving and efficient and has strong customer support and easy to use. It saves a lot of time each day, by aggregating, filtering and helping respond to reviews

Cons

Not all review platforms support response via Localyser and there are few coverage gaps. Public pricing info is limited, so it's harder to compare with alternatives without talking to sales.

Review Source

CK

Chaker K.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "A Helpful Tool for Guest Engagement"

October 1, 2025

5.0

Pros

Localyser makes it easy to monitor and respond to guest feedback across multiple platforms in one place. I especially liked the user-friendly dashboard and how it streamlined communication, saving time while helping us stay on top of customer satisfaction.

Cons

Interface & Usability: “The dashboard can feel a bit cluttered at times, and some features take extra clicks to reach.

Review Source

HE

Habib E.  
Marketing Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Track all the reviews on 1 dashboard"

April 30, 2019

5.0

Pros

Dashboard Tracker Ease of Use Real Time Lead Generation

Cons

It's a great tool. I cannot think of any feature that I did not like

Review Source

Response from Localyser

May 2, 2019

Thank you Habib, we really appreciate the positive feedback.

HI

Hassan I.  
Quality Specialist  
Food & Beverages  
Used the software for: Less than 6 months

### "Localizer Job well done"

September 16, 2025

4.0

so far it has been good, its doing the job well. I am able to sort out the data according to me needs.

Pros

Ease of getting the reviews in Excel format and checking store rating. You can select each store location separately and sort out.

Cons

have to select each star rating one by one. There should be a toogle to select all stars at time for ease of work

Review Source

WA

Waqas A.  
Corporate Quality Assurance Manager  
Hospitality  
Used the software for: 2+ years

### "Best in the Market "

February 10, 2022

5.0

Very satisfying and always found their management to be cooperative and fast in fixing the issues

Pros

We started using this software approximately 4 years ago and implemented it throughout our operations in the UAE and Egypt. It helps us view, check and report the customer reviews in convenient and timely fashion. As Head of the QA department, I use this tool to ensure all marketing and operations teams catch and followup on the poorly rated reviews on spot and ensure all such customers are won back as our regular customers. This tool helps us to save our brands image online and to ensure we don't lose precious customers

Cons

App can be better for mobile functionality

Review Source

Response from Localyser

February 14, 2022

Thank you Waqas for your positive feedback, we are happy to have you as a happy client.

VR

Verified Reviewer  
operation manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great platform"

February 15, 2022

5.0

This is the best platform to interact with customer thorough feedbacks. There is no need of sign in of many platforms as this collects all the feedback from all platforms.

Pros

all the feedback you can see in one platform. NO need to sign in with various platform

Cons

so far there is nothing, there are some platforms are not allowing to reply via this.

Review Source

Response from Localyser

February 16, 2022

Thank you so much for the positive feedback, we really appreciate it.

MS

Mirjana S.  
Regional Operations  
Hospitality  
Used the software for: 2+ years

### "Localyser review"

April 4, 2023

5.0

Amazing for past 4-5 years, their customer service is great as well!

Pros

ease of use, having all reviews in one place and replying on them with just 2 clicks

Cons

nothing, all is good so far and they always improve based on our requests

Review Source

Response from Localyser

April 6, 2023

Thank you so much Mirjana for your positive review, we very much appreciate our long term partnership. All the best.

CA

Conor A.  
Marketing Manager  
Hospitality  
Used the software for: 1-2 years

### "Quick and easy review management"

May 19, 2023

4.0

Pros

very easy to assign review access to different personnel when managing more than one outlet.

Cons

user interface feels dated. Could do with an update.

Review Source

Response from Localyser

May 23, 2023

Thank you Conor for the great review and partnership. We appreciate your feedback and we are always working on improving the platform with new features and better usability. Localyser Team.

CC

Colin C.  
Head of Marketing  
Food & Beverages  
Used the software for: Less than 6 months

### "New and Happy User "

September 28, 2023

5.0

We've had a very seamless on-boarding with Localyser. They've been patient with our set-up, and attentive and quick to rectify questions or small issues.

Pros

We have used other review aggregators in the past, but we like past is the ability to group our third party food deliver platform app reviews along with traditional review platforms.

Cons

I don't think it's an issue that's unique to Localyser, but the time consuming process of writing your review response library. Although, I think their AI capabilities (which we're not paying for) might mitigate this.

Review Source

Response from Localyser

October 5, 2023

Thank you Colin for the great feedback, we are happy that you are finding our online reputation management solution easy to use and fulfill your needs. All the best, Localyser team.

AA

Asif A.  
Qa  
Hospitality  
Used the software for: 2+ years

### "Amazing system with great insights"

February 8, 2022

5.0

M very happy using the software

Pros

Daily notifications with details to all kinds of reviews

Cons

Nothing I love everything in the software

Reason for choosing Localyser

I am a team member so dont have idea but M happy

Review Source

Response from Localyser

February 9, 2022

Thank you Asif for the great review, we are happy to hear from you.

VR

Verified Reviewer  
CHG & Digital Jedi Master  
Management Consulting  
Used the software for: 6-12 months

### "One stop solution for our reputation management needs."

July 26, 2018

4.0

Localyser is a very cost effective solution to managing reviews from a single console. The tablet based review collection module also helps in collecting reviews as efficiently as possible.

Pros

Consolidates all our reviews (positive & negative) in one location and does away with the need to log into multiple systems.

Cons

The system is quite efficient so i personally feel that it has all the features we need in a reputation management solution.

Review Source

Response from Localyser

August 5, 2018

Thanks a lot for your feedback, really appreciate it.

Peggy L.  
Managing Partner & Hospitality Tinkerbell  
Management Consulting  
Used the software for: 6-12 months

### "a one-stop shop to handle all social media "

July 29, 2018

4.0

all the clients I have recommended have found it useful and this is also a good benchmark platform to monitor the customer prospect of the product to the brand status

Pros

it is a simple yet effective system to use to manage one's outlet social media/customer expectation

Cons

would be good if they can include Instagram to have a well rounded coverage , as reviews on Instagram is in such important status

Review Source

Response from Localyser

August 5, 2018

Thanks Peggy, we really appreciate your feedback.

VR

Verified Reviewer  
Founder and COO  
  
Used the software for: 6-12 months

### "We are a client/partner of Localyser"

July 17, 2018

5.0

Pros

The unique advantage of Localyser is their their local presence and local support, which is not seen in many of the other competitors. They understand the market, they have direct relationships to make their service relevant to the Middle East.

Cons

Would love to see Localyser being launched in other regions with the same level of great local support here.

Review Source

Response from Localyser

July 18, 2018

Thank you for the great review, very much appreciate it.

BH

Bishr H.  
Digital Marketing Manager  
Restaurants  
Used the software for: 2+ years

### "I've been using Localyser for 3 years now and I am very satisfied with it. It made my life easier!"

July 18, 2018

5.0

Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!

Pros

\- Great tool to monitor & track online reputation for restaurants - Customer service: The company is very responsive, helpful and very proactive - Reports: Easy to pull and conclusive - Filters: They introduced a new keyword filter that is really great and easy to use

Cons

UI: I think the user interface could be better but I believe the Localyser team is already working on that

Review Source

Response from Localyser

July 19, 2018

Thank you Bishr for your review, we really appreciate it. It's great to see such positive feedback from our valued customers.

TA

Tarek A.  
MD  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best Review Management Platform"

February 8, 2022

5.0

Pros

Localyser helped us monitor & manage our customers' reviews efficiently, definitely recommended.

Cons

Nothing that I can recall, for us, it's working effectively.

Review Source

Response from Localyser

February 9, 2022

Thank you Tarek for the positive review, we are happy to hear that you are happy with our solution.

PK

Purnima K.  
Supervisor  
Restaurants  
Used the software for: 1-2 years

### "Awesome"

February 2, 2021

5.0

Its fun and easily accessible.

Pros

It eases the work of looking for reviews. Instead makes job easy in one click. Thank you for making hassles and complaints easy opportunity. Its easy to browse and look for complaints or issues in once stance.

Cons

Nothin much to add. just if online reviews can be seen offline too

Review Source

Response from Localyser

February 4, 2021

Hi Purnima and thank you for the great feedback. We are glad you find our user interface easy to use. All the best.

ET

Eunice T.  
Head of Customer Service  
Food & Beverages  
Used the software for: Less than 6 months

### "One Stop for all my business reviews and ratings"

April 13, 2023

5.0

Pros

The feature that allows you to see all the DMs that are sent to you on all the social platforms

Cons

Not being able to directly reply to some reviews from aggregators

Review Source

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