Who Uses This Software?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
  • Pricing Details
    https://www.zoho.com/crm/crmplus/pricing.html?src=capterra
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho.com

About Zoho CRM Plus

Zoho CRM Plus is an end-to-end customer engagement suite which helps you engage your customer across every stage of the customer lifecycle. From the first website visit to the last customer ticket, Zoho CRM Plus provides your sales, marketing and support teams everything they need to provide a incredible customer experience.


Zoho CRM Plus Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Zoho CRM Plus Reviews Recently Reviewed!


Started with a free account, upgraded as my business expanded. Never been happier with the service.

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!

Cons: There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

Overall: I feel that my last few paragraphs have elaborated on this adequalty.

Capterra loader

Feature packed at an affordable price.

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.

Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Overall: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price.

I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Zoho crm plus is a multi-tasking software providing great functionalities at one place.

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.

Cons: I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.

Great solution for a great price

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs.

Cons: The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page.

Overall: I could to get better productivity focused in what really matters. The options available are really useful and with plus customization value added.

Capterra loader

Great CRM system

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows you to keep a track on your leads, call and email directly from the app.

Cons: It is part of a package, but you need to install something else.

Zoho CRM Plus

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to enter information and also quite easy to use in general.

Cons: Can get a little overwhelming at times with so many options.

Overall: Like the site overall, just wish support was faster to access and resolve some issues.

Zoho CRM Plus

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this for work and enter all our accounts. It keeps us very organized.

Cons: Sometimes its hard to find an account if you don't have the exact name.

Overall: Since we begin using Zoho, it has made work alot easier.

Capterra loader

Easy CRM With other Zoho Software Integration

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the far reaching functions of the many Zoho softwares that can be integrated together.

Cons: There's some things that aren't as intuitive as something maybe such as Salesforce.

Capterra loader

Great CRM

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has everything you need in order to do a follow-up with clients, it allows you to assign tasks.

Cons: I think it has everything you need in a CRM software.

Overall: Sales pipeline.

Amazing CRM

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho has it all- simplicity, features, organization. I like how they integrate all features and still stayed simple and easy to use.

Cons: I don't have anything bad to say about Zoho, keep that good work!

Decent, but would not recommend

Sep 30, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked the look and feel of the portal. Was easy to navigate as well.

Cons: Have had some problems syncing data and customer support has been pretty bad. Also felt like the reporting functionality could use some drastic improvements.