--- title: "In-Network Cloud Recording Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about In-Network Cloud Recording Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/177425/In-Network-Cloud-Recording/" page_type: "product" language: "en" --- # In-Network Cloud Recording Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) In-Network Cloud Recording ## What is In-Network Cloud Recording? For Telecom Providers Only: SmartRecord Cloud call recorder provides Telecom Service Providers with value-added recording, quality management & analytics solutions to offer alongside services such as Cloud PBX, UC, contact centre, or SIP trunking. SmartRecord is also used by mobile operators to provide regulatory compliant recording to business customers within verticals such and finance, insurance & healthcare. Providers have the choice of operating within their network or via our Cloud system. ## What is In-Network Cloud Recording used for? [Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$0.01 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for In-Network Cloud Recording?[Manage this product listing](https://www.g2.com/products/samm-satellite-assisted-marine-management/claim_requests/new?auto=true) ## In-Network Cloud Recording Overview Updated September 2026 AI summary In-Network Cloud Recording enables businesses of all sizes to capture, store, and manage call recordings through cloud, web-based, or Windows deployment. Supporting essential features like archiving, retention, event-triggered actions, and on-demand recording, it also offers options such as call tagging and scheduled recording, making it suitable for organizations seeking structured call documentation and flexible recording management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### In-Network Cloud Recording 5.0 (1) VS. [4.5 (3,480)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price CA$0.01 Per Feature Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (3,419) Value For Money 0.0 (0) Value For Money 4.4 (2,805) Customer Service 0.0 (0) Customer Service 4.5 (2,989) ## In-Network Cloud Recording alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about In-Network Cloud Recording Overview ### What company size and specific industries is In-Network Cloud Recording built for? In-Network Cloud Recording is designed for service providers serving the Cloud PBX and contact center market. It is suited to provider-led deployments rather than a specific company size, making it most relevant for organizations in telecommunications, hosted communications, and contact center services. Features and Usability ### What are the key features of In-Network Cloud Recording? In-Network Cloud Recording offers call recording, on-demand recording, and scheduled recording for capturing communications. It includes archiving & retention for storing recordings, call tagging for organizing them, event triggered actions for automating responses, and file transfer for moving recorded files across systems. Getting Started and Support ### What training and onboarding options does In-Network Cloud Recording offer? In-Network Cloud Recording provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover topics in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does In-Network Cloud Recording offer? In-Network Cloud Recording provides 24/7 live rep support. The catalog lists this as the available support channel, and no reviewer feedback is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,775 Call Recording reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) In-Network Cloud Recording includes **Recording**, which is the most requested feature among reviewers. However, it does not offer **Call Transcription** or **Conferencing**. Its support for **Recording** helps businesses capture call details accurately, maintain records for compliance and quality review, and giving teams a reliable way to revisit conversations when needed. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Call Tagging Highlight specific time marks for annotation and review purposes Event Triggered Actions Predefined actions automatically performed on the occurance of specific events File Transfer Move files across different systems or networks On-Demand Recording Record the audio of phone conversations for quality assurance purposes Recording Record live video calls to play later In-Network Cloud Recording 7 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Basic CA$0.01 Per Feature, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Juan L. Pro Boxing Promotor/Manager Sports ### "Easy to Use, Above Par Recording Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 7, 2019 Overall, the software’s features are above par, running fully-integrated and smooth-functioning in all its call recording functions. It is especially quick at instant retrieval, call sharing, archiving and file transfer. You can get training online live, in-person, documentation or webinars instantly. The software streamlines recording solutions using its superb features including an intuitive management system that guarantees value-added recording. This software is at the height of its usefulness and connectivity beneficial for many businesses. The Cloud solution is supported and deployed in both AWS S3 storage solutions and Amazon Web Services. With Enghouse Networks’ reliable call recording software, small to big operators are able to secure to send communication records with their clients spanning several industries from healthcare to finance. Pros The In-network Cloud Recording software by Enghouse Networks is an advanced, easy-to-use and quality-driven software that enhances any mobile service provider. A reliable call recording software, its unmatched analytics solutions go hand in hand with trustworthy services like UC, Cloud PBX, SIP trunking and contact centers. The advantages are numerous when buying thee In-network Cloud Recording product. It ensures mobile providers can handle data cloud recordings from a reliably intelligent source. This call recording innovation works finest with its full span of useful functions: call sharing, file transfer, archiving, distributed call recording, event-triggered recording, instant retrieval, recording bookmarking, on-demand recording, scheduled recording, and screen activity. It also offers webinars, person sessions, training by documentation, and live online software. Its pros do not stop there, as In-network Cloud Recording, which has been around for over a decade and deploys secure data all across the world, can aid your recordings through the help of manual provisioning, automated billing, and guaranteed connections to various business and messaging portals and platforms, such as web API support. Moreover, its end-user features are plenty. These include: real-time alerting, live call monitoring, agent desktop recording, performance agent evaluation toolset, CRM integration, call detail reporting (including dashboard), and much more. Cons The minor drawbacks to Enghouse Networks In-network Cloud Recording is it does not support Mac, iOs or Android platforms. In addition, a video call recording feature would have been a very useful addition to the package overall. 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