Enghouse Networks

In-Network Cloud Recording


Who Uses This Software?

SmartRecord is designed principally for the Cloud PBX and contact center market. It is operated by Service Providers as a value-add service either within their network or via Enghouses Cloud system.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Enghouse Networks
  • enghousenetworks.com/
  • Founded 1984
  • Canada

About In-Network Cloud Recording

Enghouse's SmartRecord Cloud call recorder provides Service Providers with value-added recording, quality management and analytics solutions to offer alongside services such as Cloud PBX, UC, contact centre, or SIP trunking. SmartRecord is also used by mobile operators to provide regulatory compliant recording to business customers within verticals such and finance, insurance and healthcare. Providers have the choice of operating SmartRecord within their network or via Enghouses Cloud system.


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In-Network Cloud Recording Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

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