Proof Pulse

"The Original Real Time Social Proof For Real Businesses"

Overall: Overall, my experience with Proof is extremely positive. It's an amazing piece of software, created by and run by a group of individuals who are not content to sit on their accomplishments and never innovate. They are innovating every single day to make this piece of software the best it can be, to increase your conversions, and ultimately put more money in your pocket.

Pros: What I like most about Proof is that it actually works. There seems to be a surplus these days of social proof notification softwares. The sad truth is that most of the competition in this space either does not work or barely works at all. Proof was founded by a hard-working team of entrepreneurs who are unhealthily obsessed with the customer experience and delivering the best product that actually solves the problems of their customers. Most of the competition is simply in this space for a quick cash grab with a shoddily coded product that doesn't come close to do what it promises.

Cons: What I liked least about Proof is that there is a little bit of a learning curve. It might take you an extra 30-40 minutes setting up your first notifications. After that though, once you understand how the system works, you'll fly through creation setup.

"Watch out for their misleading trial tactics!"

Overall: I had signed up for a free trial in August. However, after exploring the tool I didn’t find it to be the right fit for what we needed at the time. So I put it on a back burner. Like any other SaaS product, they sent across a set of nurturing emails to get me to convert. The last of which was a reminder that it was the last day of my trial. Since there was no mention of being charged once the trial lapse, I didn't do anything. A little more than a month later I find out I have been charged twice -- Aug/ Sep, 129$ each time. #1 Their email which says (Subject line: "Your free trial is going… going…") only talks about the trial expiring and not the charge that will be applied to the account. #2 I did not receive any notification informing me of the expected payment deduction. This is standard practice for any susbscription service. #3 Even after the payment was deducted for August, I did not receive any invoice or confirmation of the payment being deducted. Had I received this, I would have been able to ask for a correction/ refund right there. #4 During my trial period, their follow-up emails were quick to spot the pixel code wasn't implemented and get me to do so. But after charging my account, there was little or no regard to check in on why I was paying charges for the highest subscription plan when the pixel code was still not implemented. They cancelled my account but just refunded the fees for September since it was within their 72-hour refund period.

Pros: Onboarding experience was decent. They have a 72-hour charge refund policy but do little to educate users on their trial payments.

Cons: Misleading tactics to convert trial users to paying customers. Poor customer support.

"Great product that really does increase sales conversions"

Overall: Social proof is a necessity for ecommerce, but where it really shines is in digital products. If you're launching your own ebook, selling streaming tutorial videos, etc, then social proof helps to elevate your product into the category of trustworthy. I've personally seen it increase conversion rates on my own sites.

Pros: - Great interface - Easy to use with tons of customization options - Adding social proof to your ecommerce or digital product page really does increase conversions - Better design options than competitive products

Cons: I haven't found anything I don't like about Proof. Of course, there are cheaper (and even free) alternatives on the market, but the features and crafted designs they offer are worth the price of entry.