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SmartHCM

Reviews of SmartHCM

4.5 (11)
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Pros

  • Easy use, application on mobile & approval chain is very fast.

  • The product is good and their support is quite effective.

Cons

  • Applying for more than one leave causes an issue sometimes.

  • Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them.

Showing Most Helpful

Showing 11 of 11 reviews

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Sami E. avatar
Sami E.
Project Manager
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 20, 2018

"It simply makes life easier "

Overall: Automation

Pros: It used to take our HR department more than a week to prepare payroll , now it only takes a few hours to produce a correct and accurate payroll including leaves and permissions. Many other essential features that helped the company automate many processes. The employee self service is easy to use, it almost does require any training.

Cons: Needs speed improvements but it's not very noticeable. Applying for more than one leave causes an issue sometimes.. Smart HCM has informed us that this issue is resolved in the new release coming soon.

Ejaz R. avatar
Ejaz R.
Technical Support Engineer
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Reviewer Source
Source: Capterra
July 20, 2018

"A great HCM with so many integrated solutions that are compatible very easily. "

Pros: The stability of whole ERP containing many modules with most effective integration of almost countless work flows.

Cons: GUI should be improved. The design could be made more effective with more attractive background and theme.

Marwan A.
GM, HR & Admin
Oil & Energy, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
5.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 17, 2019

"Better supprt in the new services required "

Overall: Very good.

Pros: Easy use, application on mobile & approval chain is very fast.

Cons: Requesting pay for any additional services.

Reasons for Switching to SmartHCM: Very hard to use.
Verified Reviewer
General Manager BPR & Innovation
Investment Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 19, 2018

"A comprehensive product"

Overall: Low price comprehensive system that even fills the gap that even tier1 systems miss.

Pros: Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient.

Cons: To be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready.

Vendor Response

By SmartHCM on July 20, 2018
Thank you for you feedback for SmartHCM.
Verified Reviewer
Director Sales
Computer Software
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 19, 2018

"Very comprehensive and detailed HRMS applicaation"

Pros: Quick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption.

Cons: Ability to integrate with other applications.

Vendor Response

By SmartHCM on July 20, 2018
Thank you for your feedback, we always believe there's room for improvement. Send us your suggestions for any feature or functionality to be added in SmartHCM.
Hassaan G.
HR Officer
Information Technology and Services, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 16, 2019

"Review"

Pros: 1. ESS portal layout and design. 2. Easy to use

Cons: 1. Complicated reporting structure 2. Data cannot be converted into meaningful information.

Mohammed D.
HR manager
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
July 19, 2018

"Great product to ease the HR processes"

Pros: Adding formulas to automate the calculations of the payroll and the interactions of the support employees to resolve any issue

Cons: Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them

Asad U.
Manager HR & OD
Hospitality, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
July 22, 2018

"The product is good and their support is quite effective"

Pros: The modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective

Cons: Reporting side is very weak and basic. Needs dynamic reports. Reports cannot be used for analysis via vlookup

Baris Y. avatar
Baris Y.
Country Sales
201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 19, 2018

"Briefly simplfy the complex "

Overall: Price is ok...working better than ok.

Pros: Fast, easy to use, shorten all day jobs in few mnts.The product its not just for HR departments also its integrated to finance and all other main software systems

Cons: No comment

Vendor Response

By SmartHCM on July 20, 2018
Thank you for providing us your feedback
Atiq B. avatar
Atiq B.
BDM - International
11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 20, 2018

"Ranked well when it comes to customization."

Pros: Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient. Highly parameterized, user friendly & flexible to accommodate your requirements.

Cons: Software should be enhanced to other modules as well. It must be consolidated to one package solution for consumer.

Fahim A.
Executive Director
Financial Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 20, 2018

"Overall gives user friendly and better real-time view."

Pros: Better UI and reporting features. Recommended for better HR/ER implementation, helps in easily manage attendance, leaves and other routine HR processes. Top of it, value for money.

Cons: So far so good, improvisation is an on going process with the conversion feedback into feed-forward.