SmartHCM Ratings

Overall
5/5
Ease of Use
5/5
Customer Service
4.5/5

About SmartHCM

SmartHCM is a comprehensive, web-based, fully customizable solution for management and development of human capital in an efficient and intelligent way. It covers every aspect of Human Capital Management from automation of core HR & Payroll to the complex and strategic process of managing the crucial resource of any enterprise Learn more about SmartHCM

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Showing 9 of 9 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Sami E.
Project Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 20, 2018

“It simply makes life easier ”

OverallAutomation
ProsIt used to take our HR department more than a week to prepare payroll , now it only takes a few hours to produce a correct and accurate payroll including leaves and permissions. Many other essential features that helped the company automate many processes. The employee self service is easy to use, it almost does require any training.
ConsNeeds speed improvements but it's not very noticeable. Applying for more than one leave causes an issue sometimes.. Smart HCM has informed us that this issue is resolved in the new release coming soon.
Reviewer Source 
Source: Capterra
July 20, 2018
Avatar Image
Ejaz R.
Technical Support Engineer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
July 20, 2018

“A great HCM with so many integrated solutions that are compatible very easily. ”

ProsThe stability of whole ERP containing many modules with most effective integration of almost countless work flows.
ConsGUI should be improved. The design could be made more effective with more attractive background and theme.
Reviewer Source 
Source: Capterra
July 20, 2018
Verified Reviewer
Investment Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 19, 2018

“A comprehensive product”

OverallLow price comprehensive system that even fills the gap that even tier1 systems miss.
ProsQuite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient.
ConsTo be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready.

Vendor Response

By SmartHCM on July 20, 2018
Thank you for you feedback for SmartHCM.
Reviewer Source 
Source: Capterra
July 19, 2018
Verified Reviewer
Computer Software, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Very comprehensive and detailed HRMS applicaation”

ProsQuick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption.
ConsAbility to integrate with other applications.

Vendor Response

By SmartHCM on July 20, 2018
Thank you for your feedback, we always believe there's room for improvement. Send us your suggestions for any feature or functionality to be added in SmartHCM.
Reviewer Source 
Source: Capterra
July 19, 2018
Mohammed D.
HR manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 19, 2018

“Great product to ease the HR processes”

ProsAdding formulas to automate the calculations of the payroll and the interactions of the support employees to resolve any issue
ConsCustomization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them
Reviewer Source 
Source: Capterra
July 19, 2018
Asad U.
Manager HR & OD
Hospitality, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
July 22, 2018

“The product is good and their support is quite effective”

ProsThe modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective
ConsReporting side is very weak and basic. Needs dynamic reports. Reports cannot be used for analysis via vlookup
Reviewer Source 
Source: Capterra
July 22, 2018
Avatar Image
Baris Y.
Country Sales
201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Briefly simplfy the complex ”

OverallPrice is ok...working better than ok.
ProsFast, easy to use, shorten all day jobs in few mnts.The product its not just for HR departments also its integrated to finance and all other main software systems
ConsNo comment

Vendor Response

By SmartHCM on July 20, 2018
Thank you for providing us your feedback
Reviewer Source 
Source: Capterra
July 19, 2018
Avatar Image
Atiq B.
BDM - International
11-50 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 20, 2018

“Ranked well when it comes to customization.”

ProsQuite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient. Highly parameterized, user friendly & flexible to accommodate your requirements.
ConsSoftware should be enhanced to other modules as well. It must be consolidated to one package solution for consumer.
Reviewer Source 
Source: Capterra
July 20, 2018
Fahim A.
Executive Director
Financial Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 20, 2018

“Overall gives user friendly and better real-time view.”

ProsBetter UI and reporting features. Recommended for better HR/ER implementation, helps in easily manage attendance, leaves and other routine HR processes. Top of it, value for money.
ConsSo far so good, improvisation is an on going process with the conversion feedback into feed-forward.
Reviewer Source 
Source: Capterra
July 20, 2018