Who Uses This Software?

1. B2C enterprises with in-house contact centres (Finance, Insurance, Utilities, Retail, Travel and more) 2. BPOs 3. Resellers

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • IMImobile
  • imimobile.com
  • Founded 2000
  • United Kingdom

About IMIchat

Cloud based omnichannel customer service software that helps you deliver contextual customer support across SMS, Live Chat, FB Messenger, Twitter & Email. A leap from legacy contact center applications, IMIchat provides a single unified view of conversations across all communication channels with advanced features such as agent-initiated SMS, proactive Live Chat, social monitoring, intelligent routing, chat prioritization, canned responses, CRM and chatbot integration & performance reports

IMIchat Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

IMIchat Reviews

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