# IMIchat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IMIchat Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/177533/IMIchat --- # IMIchat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) IMIchat ## What is IMIchat? Cloud based omnichannel customer service software that helps you deliver contextual customer support across SMS, Live Chat, FB Messenger, Twitter & Email. A leap from legacy contact center applications, IMIchat provides a single unified view of conversations across all communication channels with advanced features such as agent-initiated SMS, proactive Live Chat, social monitoring, intelligent routing, chat prioritization, canned responses, CRM and chatbot integration & performance reports ## What is IMIchat used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IMIchat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=IMIchat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IMIchat 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## IMIchat alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about IMIchat Overview ### What company size and specific industries is IMIchat built for? IMIchat is designed for medium to large B2C enterprises across industries such as finance, insurance, utilities, retail, and travel. It fits organizations that need omni-channel customer engagement tools and operate in sectors where customers interact through multiple communication channels. Features and Usability ### What are the key features of IMIchat? IMIchat offers AI Copilot, live chat, and chatbot tools for customer conversations, plus multi-channel communication and social media integration for messaging across channels. It also includes CRM, appointment management, alerts and escalation, queue management, workflow management, performance metrics, and surveys and feedback. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does IMIchat offer? IMIchat provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct, face-to-face instruction, live online sessions offer guided remote learning, and documentation gives written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does IMIchat offer? IMIchat offers 24/7 live rep support and chat. These channels let users contact support at any time for help with setup, usage, or account issues. No reviewer feedback is available here, so no claims can be made about response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. IMIchat 8 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $20.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.