Ynot Partners

UserGuiding


4.5 / 5
23 reviews

Who Uses This Software?

SaaS product owners, E-commerce, Enterprise Solutions can be sorted as our target market.


Average Ratings

23 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ynot Partners
  • userguiding.com
  • Founded 2018
  • United States

About UserGuiding

We help companies to improve product adoption by designing interactive guides and help pages without coding. By using our UI, non-technical product staff can create interactive tutorials, in-app messages, and reusable guides in minutes. It's much easier and faster way to design user onboarding than insourcing for a couple of reasons: 1) No developer working hour required 2) UserGuiding Assistant providing 24/7 customer support 3) Built-in detailed analytics service


UserGuiding Features

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management

UserGuiding Reviews Recently Reviewed!


A really incredible app

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use.

It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern.

Customer success and service has also been fantastic. Great group of people to work with.

I highly recommend this tool.

Cons: There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

Overall: We were looking for a web app to create an onboarding experience for our software that was easy to use. We tried out a few different options but once we tried out UserGuiding it was clearly the best choice in terms of how it looked, how easy it was to use, how much we could do with it, and the price.

Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on.

The most advanced onboarding program that I use to train existing and new employees

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Firstly, I like how it is easy to sign up and start using UserGuiding without complex procedures.

I like how it is easy to create high-quality guides with the help of Google Chrome Extension. That way, no coding is needed to create guides with UserGuiding.

Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc.

Cons: 14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good.

Overall: Create and track the performance of guides with Analytics available on this app.

Ridiculously easy

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to create guides

- Targeting is so flexible, we can have different guides for different sets of people

- Customer success is incredibly helpful. They know our product better than us.

- UI is very intuitive.

Cons: - Sometimes it takes an nondeterministic time for the guide to be effective. Not a big problem.

Overall: As a monitoring product, it takes time to get used to our product. We've been thinking of creating our guide ourselves but then we wanted to check the tools for that. UserGuiding was the easiest to use and we decided to use that. The product is already very nice but I should talk about customer success separately. They are proactively warning you whenever they notice something unexpected in your product. We already outsourced UI testing to them with their incredible help. Can recommend to anyone.

Great guides for startups online apps

Mar 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use and implement in online app

Great, fast, helpfull support

Possible to create assistant

Lightweight

Enough in customization

Cons: Not ready for mobile

Emoji in old style

Overall: First contact with Rep, UserGuiding support was impressive to me.

He immediately repair irritating popup and update app function for my need (jumping between guides).

I compare it with their competitors and UserGuiding looks really strong. I have no problem for starting and test how it work for my specific guide scenario (with some big competitors I had basic problems, like "I cannot publish")

Capterra loader

So easy!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is literally crazy!

You can show how your product works to your customers in less than 30 seconds!

The team is so great and clever so that you can reach them anytime you like,

Excellent customer service.

Cons: I am using it for a month

None, so far.

Overall: Thanks to UserGuiding, the customer engagement, and conversion rates have increased insanely.

User onboarding solutions provided interactive product guides for new features to fasten my users' adaptation process.

Vendor Response

by Ynot Partners on February 18, 2019

Thank you for your review. We are happy to work with you!

Really appreciated ease to trial and learn

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: They made it so easy to start trying it out

Cons: Well, I imagine I am a middle ground user. I am good with tech and have a wide variety of experience...but I am not a programmer and don't have enough depth to maybe understand everything. I couldn't believe how easy it was to get started and have vision...but going deep quickly is more difficult and maybe that shouldn't be a con and should just be normal and a truth for all software like this for now since they are really just in their infant stages to my understanding as an industry.

Overall: We are trying to figure out better ways to scale a tech company internally and externally, and this is conceptually helping us imagine how to get there and we are still exploring these options.

Vendor Response

by Ynot Partners on March 12, 2019

Thank you Jared.

We are doing our best to make UserGuiding the easiest tool to start building an onboarding process, without any coding.

It feels great that we could manage it!

Excellent!

Apr 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Installation is really easy and effective, works really well. It is accessible on cloud one of the best feature. I was able to develop a new user experience program with this.

Cons: There are fewer issues I had with the software, the support delayed in responses.

Works well!

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The software is easy to use and understand, it works really well and I have been using it for on boarding programs and can't be happier with the use.

Cons: I software has a lot of glitches though needs to update.

Really cheap!

Mar 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Userguiding works really well. Really is easy to use and inituitive. Just started using it few months ago, so far all good.

Cons: Nothing I can complain, but it was really hard to find this relevant software.

UserGuiding is for everyone!

Feb 27, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The design and interface is very friendly. With a good text and a few clicks you already have the first steps of your interactive guide.

Cons: For the moment I like everything. Maybe what I would like is for the software to be available in Spanish.

Overall: I think that in a very short time you have a quality interactive guide to show your users. The guides in PDF or guides with many pages finally nobody reads them, and many times they are difficult to understand.

The help service was great! I had a problem and in a few minutes they solved it for me, and they did it in Spanish! :)

Vendor Response

by Ynot Partners on March 05, 2019

Thank you for your great words Macarena.

We are doing our best to help our users!

Fantastic product

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very intuitiv and easy to work in. The attributions and segmentations works so good and easy to setup.

The chrome extension is also easy to install and use.

Cons: None at all. It works was we expected and to a very interesting pricing.

Overall: Very intuitiv tool and excellent customer support. They are very quick in returning with answer.

It's worth it.

Mar 14, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty simple and easy to use and the whole process is really just intuitive. There's nothing much too complicated about it.

Cons: I didn't use their customer support so don't know about that. But my first experience with them was genuinely good.

Overall: It was my first experience with userguiding and I think the application does what it was set out to do pretty well in my opinion.

Handy tool!

Apr 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is my favourite google extension these days, works really well with the onboarding. Software is inituitive and easy to use. The customer support was helpful too.

Cons: The software is new, so there is lack of a few features I would like to see though.

Excellent onboarding tool!

Apr 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how it is easy to create high-quality guides with userguiding. The google chrome extension is excellent, works really well. Software is easy to start and use, learning curve is very low.

Cons: I hope they can extend the trial time though.

Excellent

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UserGuiding is an excellent software that helps you get better results. The software is really easy to use and help us manage and complete tasks.

Cons: None except that it does lack few features.

Vendor Response

by Ynot Partners on March 14, 2019

Thank you for your review & feedback Brenda.

Capterra loader

Great Experience

Feb 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: our growing retantion rates suprised me.

Cons: I couldnt find anything to improve in the future

Overall: Easy, fast and safe

Vendor Response

by Ynot Partners on February 12, 2019

Thank you for your great comments.

We are happy to work together and create such a success story!

Let's create interactive user guides with UserGuiding

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Firstly, I like the way UserGuiding has a simple deployment architecture that does not involve third parties.

Another added advantage is that UserGuiding does not involve coding while creating guides.

Cons: So far I have not come across a thing that annoys me at all.

Overall: UserGuiding allows me to develop guides and create user actions to determine the guides that they will be shows orderly.

Capterra loader

It's fun to guide your users. :-)

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With userguiding it is very easy to set up tutorials and so on to make onboarding processes and to guide your users in a very easy and motivational way.

Cons: In the beginning there is a learning curve. But after you did your first steps I becomes easier and much more faster to get your userguiding done.

Overall: It reduces onboarding trouble and the refund rate by saving MUCH time.

Works well!

Mar 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software works really well, is easy to use and can really be effective. The customer support was a great help to us. Very user friendly, simple, effective. The software is also really cheap.

Cons: The software does have few glitches and bugs which need fixing.

Handy tool!

Apr 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using user guiding and so far have been working really well. I like using it because it is easy to use and very relevant, our onboarding system works really well now.

Cons: Nothing, but there are some glitches in software.

Review

Mar 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use.

Cons: The side-bar nav was a little confusing

No Code = No Problem

Jun 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

Cons: UserGuiding promotion logo for the non-white-label package is too big and colorful, it may be smaller and colorless(Black&White)

Overall: We implemented UserGuiding into https://juphy.com and solved onboarding issue just in 1 day. It's a unique solution. Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy to learn user experience. We do not need to deal with complicated user guiding development any more :) Sometimes, No Code = No Problem.

Easy To Use

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: User guiding is an easy-to-use tool for creating user onboarding.

Perfect support

Cons: Some UI improvements are needed. It was a bit problem to edit created guide.

Overall: In Vexrob (https://vexrob.com) doctors and physiotherapists prescribe personal exercise programs for their patients. It was a problem to show how prescription of an exercise program can be done on web app. Userguiding helped a lot for creating a short journey.