# UserGuiding Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UserGuiding Software - reviews, pricing plans, popular comparisons to other Digital Adoption Platform products and more. Source: https://www.capterra.com/p/177546/UserGuiding --- # UserGuiding Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserGuiding ## What is UserGuiding ? UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## What is UserGuiding used for? [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $174 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserGuiding ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userguiding.com&name=UserGuiding ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserGuiding 4.7 (52) VS. [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $174 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.8 (55) Value For Money 4.6 (49) Value For Money 4.9 (48) Customer Service 4.8 (50) Customer Service 5.0 (54) ## UserGuiding alternatives [4.7 (458)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177546/UserGuiding/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Audience Targeting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Multi-Language 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages Onboarding 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Surveys & Feedback 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Workflow Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks UserGuiding 55 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs The ability to create unique content Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Organize and track educational activities Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Calculate NPS of customers Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (52) 4.7 Based on 52 reviews ## Pricing Value for money 4.6 (49) Free Trial [View pricing plan details](https://www.capterra.com/p/177546/UserGuiding/pricing/) Starter Plan $174.00 Flat Rate,Per Month It includes: - 20 Active Guides - 20 Active Hotspots - Knowledge Base - Product Updates Page - In-App Surveys - Access to NPS - Appearance Frequency Customization - Audience Segmentation - Custom Attributes - Custom CSS - Dynamic Material Personalization - Email and Chat Support - Engagement Analytics - Integrations - Knowledge Base Integrations - NPS Surveys - Onboarding Checklists - Resource Center - Troubleshooter Access - User Identification & Tracking - Weekly Reports - 3 Localization Languages - User Details Page & Activity Feed Growth Plan $349.00 Flat Rate,Per Month It includes: - Knowledge Base - Product Updates Page - In-App Surveys - Access to NPS - Appearance Frequency Customization - Audience Segmentation - Custom Attributes - Dynamic Material Personalization - Email and Chat Support - Engagement Analytics - Full Access to Customer Support - Integrations - Knowledge Base Integrations - Material Scheduling - NPS Surveys - Onboarding Checklists - Remove Userguiding Branding - Resource Center - Troubleshooter Access - Unlimited Guides - User Identification & Tracking - Weekly Reports - 3 Localization Languages - User Details Page & Activity Feed Value for money 4.6 (49) 4.6 Based on 49 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[ Segment](https://www.capterra.com/p/150621/Segment/)[ Amplitude](https://www.capterra.com/p/158741/Amplitude/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (50) 4.8 Based on 50 reviews ## User reviews Overall rating 4.7 Based on 52 reviews Filter by rating 5(36) 4(15) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PB Peter B. Chief Executive Officer Information Technology and Services ### "Highly recommend. Fantastic user onboarding product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2024 The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code. The online help documentation they provide is fantastic to get you up and running in minutes. Pros UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application. Cons I would have to say that onboarding for a small business the cost can be a little high but worth it. Alternatives considered [Product Fruits](https://www.capterra.com/p/227997/Product-Fruits/) [Userflow](https://www.capterra.com/p/219928/Userflow/) Reasons for choosing UserGuiding Not withstanding the price I found the tooling, documentation and onboarding some much better with userguiding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Daniela B. Lead CS Information Technology and Services ### "Excellent tool for product tours and check-lists" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2023 Creation of product tours (guides as they call it), check-lists, NPS and new features communication. Pros I love the fact that we can create product tours and communicate about new features very easy. The cherry on top of the cake is that we can use those tours in the check-list. Cons So far so good, I have no negative comments about UserGuiding. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/) [Stonly](https://www.capterra.com/p/202805/Stonly/) Reasons for choosing UserGuiding Great communication with the sales rep, amazing tool easy to use, it covered all my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Erick d. Product Marketing Analyst Computer Software ### "Excelente ferramenta no-code para tours guiados e coleta de NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2022 O produto entrega o que promete, cumpre bem o que propõe, está em constante evolução e tem uma incrível equipe de atendimento ao cliente. Pros O User Guiding é uma ferramenta incrível para empresas que precisam melhorar a experiência dos seus usuários durante a adoção do software ou até mesmo para fortalecer o relacionamento posterior com modais, anúncios e demais mensagens in-app . A instalação, apesar de exigir acessar o código, é simples e depois disso dificilmente será necessário ajuda de algum desenvolvedor. Quase tudo é feito visualmente, "gravando" seu uso e escrevendo o texto dos balões. Cons O grande ponto fraco são as análises. Atualmente, poucas métricas são disponibilizadas pelo software e a visualização é limitada. Pelo menos você consegue baixar o CSV para fazer uma análise "na unha". Além disso, as integrações nativas ainda são limitadas e poucos eventos são enviados, até o momento. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User COO Computer Software ### "Powerful User Onboarding Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2021 UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding. Pros It's easy to build and it has a lot of onboarding documents and videos. Cons The price is a bit high. It would be great there is a free plan and feature based pricing. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [Usetiful](https://www.capterra.com/p/202212/Usetiful/) UserGuiding has powerful and comprehensive feature set. It takes advantages against to competitors. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/) [Fullstory](https://www.capterra.com/p/153721/FullStory/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ‪A Saleh A. player Sports ### ""Irresistibly simple"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2021 Customer engagement and conversion rates have skyrocketed thanks to UserGuiding. My consumers' adaptation process was sped up by using user onboarding solutions that gave interactive product instructions for new features. Pros This is completely insane! In less than 30 seconds, you can demonstrate how your product works to your consumers! The team is so talented and resourceful that you may reach out to them at any moment. They provide excellent customer service. Cons They don't have a live chat option on their website, but their team replies swiftly via email and works to resolve your issues as rapidly as possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Hannah W. Product Manger Computer Software ### "Boosts new feature adoption immediately" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2020 We’ve been using UserGuiding for a while now, and it became a great addition to our stack immediately. Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function. There are also many options when designing an onboarding experience for new users. Pros We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features. Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys. Cons Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jeff S. Founder Computer Software ### "Turnkey Onboarding with Completely Seamless Build Out" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2020 I've used a few tools like this at other companies in the past. And I've used many SaaS products that have walkthrough onboarding flows like UserGuiding. But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me. And knowing how overwhelmed development teams are at SaaS companies, this is a tool that a product team or marketing group can work on and perfect, then go to the dev team with a final deployable version to drop in. Pros I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live. Cons There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bugra G. Co-Founder Computer Software ### "Great onboarding tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. Pros We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) Cons The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) [Userlane](https://www.capterra.com/p/157465/Userlane/) Reasons for choosing UserGuiding UserGuiding is by far easiest to set up, their demo explains everything clearly, all there is left is to write the guide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Sandeep N. Customer Success Advisor Computer Software ### "Good tool for enhancing user experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2020 We want to enhance user experience, we want to launch our playbooks using this tool Pros Its User friendliness in creating the guides Cons Not so much customization option on the layout of the guides Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cagri S. Technical Product Manager Security and Investigations ### "Easy to use, great support from the team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2020 Pros I especially liked how the product provides several ways to create content, easily. Cons We needed help for advanced integration, and the team helped us in a short time. Reasons for choosing UserGuiding Ease of use and great support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177546/UserGuiding/reviews/) Popular comparisons [Skalin vs UserGuiding](https://www.capterra.com/compare/177546-236134/UserGuiding-vs-Skalin)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)