# UserGuiding Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UserGuiding the right Digital Adoption Platform solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177546/UserGuiding/reviews --- UserGuiding 4.7 (52) [View alternatives](https://www.capterra.com/p/177546/UserGuiding/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UserGuiding Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews PB Peter B Chief Executive OfficerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.“ September 30, 2024 YK Yigit K Marketing ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “I couldn't find anything that I don't like about the software functionally or user experience-wise.“ March 31, 2020 HW Hannah W Product MangerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function.“ September 28, 2020 ‪A ‪Saleh A playerSports, Self-employedUsed the software for: I used a free trial. “Customer engagement and conversion rates have skyrocketed thanks to UserGuiding.“ August 18, 2021 TA Tadeáš A Marketing & Sales Assistant Information Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.“ April 8, 2020 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Buğra G. Co-Founder Computer Software Used the software for: 2+ years ### "Great onboarding tool!" July 16, 2020 5.0 We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. Pros We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) Cons The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userlane](https://www.capterra.com/p/157465/Userlane/) Reason for choosing UserGuiding UserGuiding is by far easiest to set up, their demo explains everything clearly, all there is left is to write the guide. Review Source PB Peter B. Chief Executive Officer Information Technology and Services Used the software for: 6-12 months ### "Highly recommend. Fantastic user onboarding product." September 30, 2024 5.0 The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code. The online help documentation they provide is fantastic to get you up and running in minutes. Pros UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application. Cons I would have to say that onboarding for a small business the cost can be a little high but worth it. Alternatives considered [Product Fruits](https://www.capterra.com/p/227997/Product-Fruits/)[Userflow](https://www.capterra.com/p/219928/Userflow/) Reason for choosing UserGuiding Not withstanding the price I found the tooling, documentation and onboarding some much better with userguiding. Review Source YE Youssef E. Consultant Information Technology and Services Used the software for: I used a free trial ### "Review" November 20, 2019 3.0 so good Pros Easy to use without any code implementation Cons less functionnality i would like if add possibilty to insert audio like we inject a text Reason for choosing UserGuiding the easy one Review Source KB Kent B. Product Owner Computer Software Used the software for: 6-12 months ### "Very customisable onboarding software" March 17, 2020 4.0 It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software. Pros UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control. Cons The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom has very limited customisation options and we could not get it looking like we wanted. Review Source Response from UserGuiding March 19, 2020 Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team. Thanks for being with us, and stay healthy! Mert VR Verified Reviewer COO Computer Software Used the software for: Less than 6 months ### "Powerful User Onboarding Tool" November 2, 2021 5.0 UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding. Pros It's easy to build and it has a lot of onboarding documents and videos. Cons The price is a bit high. It would be great there is a free plan and feature based pricing. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Usetiful](https://www.capterra.com/p/202212/Usetiful/) UserGuiding has powerful and comprehensive feature set. It takes advantages against to competitors. Review Source Konrad D. Vendor Operations Manager Food & Beverages Used the software for: I used a free trial ### "Great tool to onboard your users" February 7, 2020 4.0 UserGuiding is going to help us solve issues with new user onboarding that currently takes a few hrs and requires our employee and customer to be in front of computer to guide them through over the phone. Now our users will be able to self-serve. Pros Fairly easy to use and a lot of functionalities for developers to build on. Cons Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing UserGuiding Much more competitive pricing. Great value for money. The same functionality. Review Source MAG Mehmet Ali G. Intern Information Technology and Services Used the software for: 6-12 months ### "Best Quality of Service and Easy to use Product " December 23, 2019 5.0 Since the first day I started using it, I was able to warm the product immediately because it was easy to use with its User-Friendly environment. I made an on-boarding pages for 2 sites in total with this product. One of these sites was for an in-house website and the other was for an off-site website, the feedback of them were really good. Pros The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible. Cons İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation. Alternatives considered [Userlane](https://www.capterra.com/p/157465/Userlane/) Reason for choosing UserGuiding We chose a company that can provide direct communication because of being a company originating in Turkey At the same time price performance is also very successful. Review Source DB Daniela B. Lead CS Information Technology and Services Used the software for: Less than 6 months ### "Excellent tool for product tours and check-lists" January 3, 2023 5.0 Creation of product tours (guides as they call it), check-lists, NPS and new features communication. Pros I love the fact that we can create product tours and communicate about new features very easy. The cherry on top of the cake is that we can use those tours in the check-list. Cons So far so good, I have no negative comments about UserGuiding. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing UserGuiding Great communication with the sales rep, amazing tool easy to use, it covered all my needs. Review Source Tuğçe G. Digital Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "More users in action!" January 22, 2020 5.0 Overall, User Guiding was a great experience. I am able to increase Popupsmart's sales thanks to analytical intelligent system that they offered. The more I see the problems, the quicker I provide solutions to our customers! Pros As a digital marketer, I don't have much coding experience and User Guiding enables me to create and use onboard flows without technical knowledge. I used to use multiple tools to segment my users according to their needs, browsing behaviors and geographical locations. I can simply say User Guiding is all in one tool to segment your customers correctly. Lastly, with the help of NPSs, I clearly see our customers' and leads' opinions, product experiences and their thoughts about us so that act according to the feedback we collect thanks to User Guiding. Cons They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible. Review Source Emrah S. VP of Products Computer Software Used the software for: 6-12 months ### "Ridiculously easy" March 14, 2019 5.0 As a monitoring product, it takes time to get used to our product. We've been thinking of creating our guide ourselves but then we wanted to check the tools for that. UserGuiding was the easiest to use and we decided to use that. The product is already very nice but I should talk about customer success separately. They are proactively warning you whenever they notice something unexpected in your product. We already outsourced UI testing to them with their incredible help. Can recommend to anyone. Pros \- Easy to create guides - Targeting is so flexible, we can have different guides for different sets of people - Customer success is incredibly helpful. They know our product better than us. - UI is very intuitive. Cons \- Sometimes it takes an nondeterministic time for the guide to be effective. Not a big problem. Review Source ED Erick D. Product Marketing Analyst Computer Software Used the software for: 6-12 months ### "Excelente ferramenta no-code para tours guiados e coleta de NPS" June 11, 2022 5.0 O produto entrega o que promete, cumpre bem o que propõe, está em constante evolução e tem uma incrível equipe de atendimento ao cliente. Pros O User Guiding é uma ferramenta incrível para empresas que precisam melhorar a experiência dos seus usuários durante a adoção do software ou até mesmo para fortalecer o relacionamento posterior com modais, anúncios e demais mensagens in-app . A instalação, apesar de exigir acessar o código, é simples e depois disso dificilmente será necessário ajuda de algum desenvolvedor. Quase tudo é feito visualmente, "gravando" seu uso e escrevendo o texto dos balões. Cons O grande ponto fraco são as análises. Atualmente, poucas métricas são disponibilizadas pelo software e a visualização é limitada. Pelo menos você consegue baixar o CSV para fazer uma análise "na unha". Além disso, as integrações nativas ainda são limitadas e poucos eventos são enviados, até o momento. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source JS Jared S. Manager Computer Software Used the software for: I used a free trial ### "Really appreciated ease to trial and learn" March 5, 2019 5.0 We are trying to figure out better ways to scale a tech company internally and externally, and this is conceptually helping us imagine how to get there and we are still exploring these options. Pros They made it so easy to start trying it out Cons Well, I imagine I am a middle ground user. I am good with tech and have a wide variety of experience...but I am not a programmer and don't have enough depth to maybe understand everything. I couldn't believe how easy it was to get started and have vision...but going deep quickly is more difficult and maybe that shouldn't be a con and should just be normal and a truth for all software like this for now since they are really just in their infant stages to my understanding as an industry. Review Source Response from UserGuiding March 12, 2019 Thank you Jared. We are doing our best to make UserGuiding the easiest tool to start building an onboarding process, without any coding. It feels great that we could manage it! EL Ester L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Excellent value" March 31, 2020 5.0 Before UserGuiding, I've spent over a month with going and back communication with my team to set up an onboarding process. It was not bad, but it requires hours to be changed and modified. With UserGuiding, I've done by myself in just a working day to get the whole workflow ready and live! Pros The product is easy to use and integrate into your own website to ensure smooth onboarding. It saves you from hours of coding, email, and discussions with your team about fast releasing internal walkthrough. Cons Nothing really, the team is supportive and reactive, and if you need something, they are there for you. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/) Review Source SD Steffen D. developer Information Technology and Services Used the software for: Less than 6 months ### "Better implementation guides" October 19, 2019 4.0 Pros Easy to setup and cheaper than other systems. Cons In out conpany we need to keep track on how far a user is in the guide-steps. Right now all users get the guide on every log in. We havent figured out how to send userid so userguiding dont start if guide is completed. Review Source SN Sandeep N. Customer Success Advisor Computer Software Used the software for: I used a free trial ### "Good tool for enhancing user experience" May 14, 2020 4.0 We want to enhance user experience, we want to launch our playbooks using this tool Pros Its User friendliness in creating the guides Cons Not so much customization option on the layout of the guides Review Source BG Burcu G. Product Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy and Helpful" September 5, 2019 4.0 It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people! Pros Requests almost none of the development team's hours, just the setup code and that's all. If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help. Cons Mobile SDK was definitely one of the things what I was searching for. Review Source SS Shubhankar S. CTO Computer Software Used the software for: I used a free trial ### "Does the job!" November 3, 2019 4.0 Pros The ability to pick & choose the different kind of guides is the best thing about this software. Also, the feature about segmenting & customizing guides to different kinds of users. Cons It has a slightly high learning curve, the UI isnt the most intuitive. Review Source OEB Osman Erdi B. CoFounder, CEO Information Technology and Services Used the software for: Less than 6 months ### "No Code = No Problem 🤓" June 29, 2019 5.0 We implemented UserGuiding into https://juphy.com and solved onboarding issue just in 1 day. It's a unique solution. Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy to learn user experience. We do not need to deal with complicated user guiding development any more :) Sometimes, No Code = No Problem. Pros Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced). Cons UserGuiding promotion logo for the non-white-label package is too big and colorful, it may be smaller and colorless(Black&White) Review Source HW Hannah W. Product Manger Computer Software Used the software for: 6-12 months ### "Boosts new feature adoption immediately" September 28, 2020 5.0 We’ve been using UserGuiding for a while now, and it became a great addition to our stack immediately. Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function. There are also many options when designing an onboarding experience for new users. Pros We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features. Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys. Cons Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon. Review Source SS Steven S. VP Sales & Marketing Computer Software Used the software for: Less than 6 months ### "A really incredible app" April 16, 2019 5.0 We were looking for a web app to create an onboarding experience for our software that was easy to use. We tried out a few different options but once we tried out UserGuiding it was clearly the best choice in terms of how it looked, how easy it was to use, how much we could do with it, and the price. Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on. Pros Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use. It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern. Customer success and service has also been fantastic. Great group of people to work with. I highly recommend this tool. Cons There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all. Review Source Bahadir E. Co-founder Information Technology and Services Used the software for: Less than 6 months ### "UserGuiding is the voice of your product, onboarding your users!" October 28, 2019 5.0 We are using UserGuiding on our webapp for first onboarding of our customers. We give a short intro about our product and take them on a product onboarding journey designed on Userguiding. The completion rate of the guides we created a very decent as well. Pros The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM. Cons Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal. Reason for choosing UserGuiding Our alternative was building the solution inhouse but comes with maintenance cost etc. So we decided to use UserGuiding because it is a full package, easy to install solution with good customer support. Review Source Yarkin S. CEO Computer Software Used the software for: 1-2 years ### "Seamless User Onboarding Experience" October 2, 2019 5.0 UserGuiding is an accessible and affordable software to create product walkthroughs. We can create whole onboarding flows in minutes. Well done team! Pros UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product. Cons No mobile support, but it’s not a big deal. Review Source OT Okan T. Frontend Developer Program Development Used the software for: 6-12 months ### "Product Walkthroughs in Minutes" September 30, 2019 5.0 We've been developing user onboarding flows insource before UserGuiding. After a single UI change, the responsible person had to work on the flow for hours to change the location, test it and make it live. It takes less than a minute than UserGuiding! Pros UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends. Cons It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem. Review Source JS Jeff S. Founder Computer Software Used the software for: Less than 6 months ### "Turnkey Onboarding with Completely Seamless Build Out" August 29, 2020 5.0 I've used a few tools like this at other companies in the past. And I've used many SaaS products that have walkthrough onboarding flows like UserGuiding. But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me. And knowing how overwhelmed development teams are at SaaS companies, this is a tool that a product team or marketing group can work on and perfect, then go to the dev team with a final deployable version to drop in. Pros I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live. Cons There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent. Review Source Aslı A. English Language Teacher Education Management Used the software for: I used a free trial ### "So easy!" February 5, 2019 5.0 Thanks to UserGuiding, the customer engagement, and conversion rates have increased insanely. User onboarding solutions provided interactive product guides for new features to fasten my users’ adaptation process. Pros This is literally crazy! You can show how your product works to your customers in less than 30 seconds! The team is so great and clever so that you can reach them anytime you like, Excellent customer service. Cons I am using it for a month None, so far. Review Source Response from UserGuiding February 18, 2019 Thank you for your review. We are happy to work with you! Similar Products Featured