--- title: "JustCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JustCloud Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/177587/JustCloud/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # JustCloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) JustCloud ## What is JustCloud? JustCloud is an online backup service that provides computer and PC backup solutions for home and business users. The cloud storage software automatically backs up photos, documents, and other files to a Google-powered cloud and allows users to access their data from any device. ## What is JustCloud used for? [Backup](https://www.capterra.com/backup-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4.95 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JustCloud?[Manage this product listing](https://www.g2.com/products/justcloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JustCloud 2.5 (6) VS. [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting Price $4.95 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (5) Ease Of Use 4.7 (374) Value For Money 1.6 (5) Value For Money 4.4 (357) Customer Service 1.0 (4) Customer Service 4.5 (358) ## JustCloud alternatives Highest Rated [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ESET PROTECT](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) [4.6 (1,210)](https://www.capterra.com/p/151915/ESET-Endpoint-Security/reviews/) Starting price $396.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) [OpenText Cloudally Backup for Microsoft 365](https://www.capterra.com/p/155742/CloudAlly/) [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155742/CloudAlly/) [ProBackup](https://www.capterra.com/p/231013/Pro-Backup/) [4.7 (44)](https://www.capterra.com/p/231013/Pro-Backup/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231013/Pro-Backup/) ## FAQs about JustCloud Overview ### What company size and specific industries is JustCloud built for? JustCloud is designed for individuals and small businesses that need easy, secure online backup and file sharing. It is not tied to a specific industry, making it suitable for general use across many sectors where simple cloud storage and file access are needed. Features and Usability ### What are the key features of JustCloud? JustCloud offers automatic backup and cloud backup for protecting files online, plus backup and recovery tools for restoring data. It also includes data synchronization, file sharing, and multi-device support, allowing files to stay updated across connected devices and be accessed from multiple locations. Getting Started and Support ### What training and onboarding options does JustCloud offer? JustCloud provides videos as a training option for teams getting started. Videos can support self-paced learning and serve as a visual reference for setup steps and core product features. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does JustCloud offer? JustCloud provides email/help desk, FAQ/forum, phone support, 24/7 live rep, and chat. Without reviewer feedback on support, no user experience patterns can be stated here. The listed channels indicate multiple ways to get help, but no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 19,120 File Sharing reviews According to Capterra reviewers, these are the file sharing features buyers prioritize most when evaluating a solution: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) JustCloud centers on cloud backup and online file access for storing and retrieving files across devices. Its core capabilities are geared toward keeping files available in one place and making them easier to access when needed, helping businesses maintain continuity and giving teams a simple way to keep important data available from different locations. Backup and Recovery 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data File Sharing 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Automatic Backup Data is backed up automatically to prevent data loss Cloud Backup Process of backing up of files and applications to cloud-based remote servers for protection of data Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Multi-Device Support Support multiple types of devices JustCloud 6 features ### All Features - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Multi-Device Support: Support multiple types of devices --- Get Advice We can help you find the software with the features you need. Features 2.8 (5) 2.8 Based on 5 reviews ## Pricing Value for money 1.6 (5) Free Version Basic $4.95 Per Month Value for money 1.6 (5) 1.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (4) 1.0 Based on 4 reviews ## User reviews Overall rating 2.5 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(0) 3(0) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful Codrut N. Owner Used the software for: 3-5 years ### "A straightforward cloud storage solution with insane pricing" 5.0 December 6, 2019 I tried to find a reliable and affordable cloud storage solution in JustCloud, but - sadly - I must confess that I have failed to do so. If money is not an issue, you could go for it. However, even so, there are much better options that your money could buy when it comes to cloud storage solutions. Pros I got to use JustCloud a few years ago, when I was checking out various iDrive and OneDrive alternatives to increase my arsenal of cloud storage solutions. Sadly, the free trial was enough to make me see that there are many others better out there. While JustCloud is a great cloud storage solution, it fails to remain so when we take pricing into account. Cons A basic 75 GB plan starts at roughly 10 USD a month. While this might not seem outrageous, to be able to upload files up to 5 GB in size, one has to pay a yearly fee of around 50 USD (I am checking the prices for Europe right now, and that's why I cannot give you accurate numbers). Just by adding support for up to 5 GB files you end up paying almost 200 USD a year for 75 GB of cloud storage space, which is way too much considering all the amazing deals spinning around the web in this moment. RE Reviewer Used the software for: Less than 1 year ### "Understandable" 5.0 July 6, 2016 I am very impressed with Just Cloud. I can find what I want, it is easy to understand. I am not that familiar with computer systems but I feel comfortable knowing Just Cloud is maintaining all my valuable files. Pros Easy to understand the screen Cons I have no problem or concerns RE Retired Retired Used the software for: 3-5 years ### "Stay Clear of JustCloud" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2024 I used JustCloud for more than a decade, mostly as a backup of a backup. Then I saw an unexpectedly high charge from JustCloud on my credit card statement. I could not immediately verify it and suspected fraud, so I cancelled the credit card. After reaching JustCloud support I requested that my subscription be cancelled along with a full refund. As they suggested, I downloaded my data, informed them and repeated my request for a refund. I have repeatedly contacted them via email but have received no response. And no phone number is listed on their website. Stay away from this company! Pros Reliably "there". See below for more details of service. Cons Usage across devices is very cumbersome and prone to error. Customer service is atrocious. PR Principle Principle Used the software for: 3-5 years ### "JustCloud is not reliable or trustworthy" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 4, 2020 My experience with JustCloud is that they are inflexible. Their entire customer service department is not empowered. You will find them inflexible when it comes to resolving an issue. Pros It was one of the early on cloud storage options. Cons My issue with JustCloud was the unauthorized use of a credit card after I canceled our account with them. Cancelation was difficult through their system anyway. I ended up canceling in writing ahead of our renewal dates. The cancelation was confirmed. Two years later, I learn they are continuing to charge the card. After talking to five people in the company and providing the cancelation documentation AND their acknowledgement of the cancelation, they refused any resolution. With the number of online and ongoing purchases we make today, untrustworthy vendors are just not worth it. AD Associate Director Associate Director Used the software for: 3-5 years ### "A dishonest team" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 26, 2021 My account has been deactivated, and I take some responsibility for that. When I realised this, the JustCloud team repeatedly encouraged me to reactivate the account and whilst they said they couldn't guarantee I could recover my files, suggested I give it a go. They try to charge not just the cash going forward, but also the money since your account was deactivated. I would be happy with this if they had my files. After pressing them repeatedly, they admitted that my files had been deleted and I would never get them back. Essentially, they were trying to con me. Pros None. It was slow, outdated and clunky. Cons It is very clunky to download items and outdated. DI Director Director Used the software for: 3-5 years ### "Just Cloud is totally unreliable" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 18, 2019 It has not backed up my files reliably for ~6 months. Technical support is non-existent Pros Ease of use and daily schedule. Otherwise nothing Cons it is very selective in which files it backs up and thus totally unreliable ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.