Who Uses This Software?

We are a SaaS platform designed expressly for high-functioning customer support teams that would like to reduce incoming ticket load by up to 30%, reduce AHT and speed FCR.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AnswerIQ
  • www.answeriq.com
  • Founded 2017
  • United States

About AnswerIQ

Boosts agent productivity and reduces handling time with smart routing, recommended response, and response automation.


AnswerIQ Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

AnswerIQ Reviews


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