--- title: "CivicPlus NextRequest Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CivicPlus NextRequest Software - reviews, pricing plans, popular comparisons to other Government products and more." source_url: "https://www.capterra.com/p/177602/NextRequest/" page_type: "product" language: "en" --- # CivicPlus NextRequest Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CivicPlus NextRequest ## What is CivicPlus NextRequest? NextRequest by CivicPlus streamlines the records request workflow, allowing for swift receipt, routing, and release of records through an all-in-one, modern online portal. Our open records request software increases efficiency, maintains compliance, and reduces risk, all while fostering resident trust.​ ## What is CivicPlus NextRequest used for? [Government](https://www.capterra.com/government-software/)[Municipal](https://www.capterra.com/municipal-software/)[Document Management](https://www.capterra.com/document-management-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CivicPlus NextRequest alternatives Highest Rated [4.8 (324)](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,745)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (186)](https://www.capterra.com/p/153712/ContractSafe/reviews/) Starting price $450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about CivicPlus NextRequest Overview ### What company size and specific industries is CivicPlus NextRequest built for? CivicPlus NextRequest is designed for state and local government organizations that manage public records requests and related compliance tasks. It is built for government agencies rather than general commercial businesses, supporting reporting, online payments, audit trails, time tracking, automated routing, and message templates. Features and Usability ### What are the key features of CivicPlus NextRequest? CivicPlus NextRequest offers records management, document management, and workflow management for handling requests and approvals. It also includes access controls/permissions, role-based permissions, audit trail, archiving & retention, and compliance tracking. Additional features include customizable forms, self service portal, alerts/notifications, reporting/analytics, and full text search. Integrations ### Which third-party tools and platforms does CivicPlus NextRequest integrate with? CivicPlus NextRequest integrates with CivicEngage. This connection links request management with public-facing civic engagement tools, giving teams a direct integration between two CivicPlus platforms. Getting Started and Support ### What training and onboarding options does CivicPlus NextRequest offer? CivicPlus NextRequest provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does CivicPlus NextRequest offer? CivicPlus NextRequest provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experiences are not described in reviewer feedback here, so no conclusions can be drawn about response times, helpfulness, or common frustrations. ## Features AI summary Based on 286 Government reviews Not all Government software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Financial Management** (**75%** of reviewers rated this feature as critical) - **Workflow Management** (**43%**) - **Activity Dashboard** (**37%**) CivicPlus NextRequest includes **Workflow Management** and **Activity Dashboard**, giving teams a clear way to route requests and monitor activity in real time. However, it does not include **Financial Management**. Instead, it offers other features that reviewers also rate as important, including **Access Controls/Permissions** (**52%**), **Compliance Management** (**40%**), and **Document Management** (**35%**). These features help public sector teams control user access, stay aligned with regulatory requirements, and keep records organized, allowing departments to manage requests more efficiently and maintain accountability. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes CivicPlus NextRequest 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Code Enforcement: Ensure all properties are adhering to government and legal codes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - For Government: Intended to be used by governmental agencies - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - For Municipal Offices: Software specialized for municipal offices and agencies - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (2) Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Allison H. Office & Administrative Specialist, Senior Public Safety ### "Easy to use & incredibly useful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2019 Getting set up was virtually painless. Next Request employees were incredibly helpful and continue to be by updating the system with useful features. Having a large volume of requests was difficult to manage before and we used up lots of memory keeping copies of what had been released. This system allows us to keep track of each request and know what is going on with each with notes on each request. Storing files in the cloud helps free up space on our servers for other important things as well. Pros We love how easy Next Request makes it for us to process our requests. With multiple people in the office processing hundreds of requests per month we needed a better way to communicate what was going on with each and keep track of them. This system provided that and so much more. We are so much more efficient and our customers love the ease of use and the ability to pay online. Cons We haven't found something we haven't liked. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KG Kacy G. Risk Manager Government Administration ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 8, 2018 We use NextRequest to receive, coordinate and respond to public record act requests. With many departments involved in the day-to-day operations, this software has really helped us to respond in a timely manner and to keep track of the process. Pros It is easy to use, and really has helped us to streamline our process and keep track of our many PRA requests. Cons I haven't found any cons specific to the software Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ES Erika S. Paralegal Government Administration ### "NextRequest streamlined the public disclosure process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2018 We automated the public disclosure process, and the tracking feature ensures we remain in compliance with the Public Records Act. Pros NextRequest streamlined our public disclosure process, automated responses and has robust reporting for JLARC compliance. Cons I have not experienced any issues with NextRequest. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.