ServiceGuru

ServiceGuru Rating Kiosk


5 / 5
5 reviews

Who Uses This Software?

The ServiceGuru kiosk works anywhere you physically service customers. Restaurant, hotel, retail, medical practices and service based businesses.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
  • Pricing Details
    $249 startup then $99 per month includes iPad, kiosk, setup and training
  • Deployment
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • ServiceGuru
  • www.serviceguru.com
  • United States

About ServiceGuru Rating Kiosk

Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review.


ServiceGuru Rating Kiosk Features

  • Activity Reservations
  • Digital Signature
  • License Management
  • Onsite Printing
  • Remote Access
  • Secure Browsing
  • Ticket / Order Fulfillment
  • Touch Screen
  • Usage Reporting
  • Virtual Keyboard
  • Wireless Internet Access
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

ServiceGuru Rating Kiosk Reviews Recently Reviewed!


SG review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons: I personally like the option to leave notes and write a specific review, but that hasn't proven to be what our customers want.

Overall: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it's an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Vendor Response

by ServiceGuru on January 31, 2019

Thanks for the great feedback Stephanie.

ServiceGuru Rocks

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ease of patients being able to navigate their way

Cons: There is nothing that I don't like about this software

Overall: Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Service Guru - Great for a different point of view

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The immediate feedback and the quantity of reviews coming from customers dining in.

Cons: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Overall: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Great tool for measuring and improving customer service

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons: Improved reporting would be nice but I know they are working on enhancements.

Service Guru has been great for our business!

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, real time feedback, great customer service!

Cons: Feebback loop to rate additional employees is not as streamlined.

Overall: Overall our employees and patients like it!