ServiceGuru

ServiceGuru Rating Kiosk


5 / 5
7 reviews

Who Uses This Software?

The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
  • Pricing Details
    $249 startup and $99 per month includes hardware, software, and support.
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • ServiceGuru
  • www.serviceguru.com
  • Founded 2016
  • United States

About ServiceGuru Rating Kiosk

The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support needed to run the kiosks is provided as a service with month to month.


ServiceGuru Rating Kiosk Features

  • Activity Reservations
  • Digital Signature
  • License Management
  • Onsite Printing
  • Remote Access
  • Secure Browsing
  • Ticket / Order Fulfillment
  • Touch Screen
  • Usage Reporting
  • Virtual Keyboard
  • Wireless Internet Access
  • Behavioral Analytics
  • Campaign Management
  • Customer Profiles
  • Customer Segmentation
  • Data Integration
  • Data Matching
  • GDPR Compliance
  • Personalization
  • Predictive Modeling
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

ServiceGuru Rating Kiosk Reviews Recently Reviewed!


A must-have for customer facing companies

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Overall: It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

SG review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons: I personally like the option to leave notes and write a specific review, but that hasn't proven to be what our customers want.

Overall: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it's an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Vendor Response

by ServiceGuru on January 31, 2019

Thanks for the great feedback Stephanie.

ServiceGuru Rocks

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Ease of patients being able to navigate their way

Cons: There is nothing that I don't like about this software

Overall: Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Love working with ServiceGuru

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.

Cons: So far I have not experienced any negatives with ServiceGuru.

Overall: Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.

Service Guru - Great for a different point of view

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The immediate feedback and the quantity of reviews coming from customers dining in.

Cons: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Overall: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Great tool for measuring and improving customer service

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons: Improved reporting would be nice but I know they are working on enhancements.

Service Guru has been great for our business!

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, real time feedback, great customer service!

Cons: Feebback loop to rate additional employees is not as streamlined.

Overall: Overall our employees and patients like it!