--- title: "ServiceGuru Kiosk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceGuru Kiosk Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/177603/ServiceGuru-Rating-Kiosk/" page_type: "product" language: "en" --- # ServiceGuru Kiosk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceGuru Kiosk ## What is ServiceGuru Kiosk? The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support needed to run the kiosks is provided as a service with month to month. ## What is ServiceGuru Kiosk used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceGuru Kiosk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.serviceguru.com&name=ServiceGuru Kiosk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceGuru Kiosk 4.9 (7) VS. [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $129 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.7 (705) Value For Money 4.9 (7) Value For Money 4.5 (618) Customer Service 5.0 (6) Customer Service 4.6 (653) ## ServiceGuru Kiosk alternatives [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about ServiceGuru Kiosk Overview ### What company size and specific industries is ServiceGuru Kiosk built for? ServiceGuru Kiosk is designed for customer-facing businesses of any size that operate in physical locations, including restaurants, hotels, retail stores, medical practices, and other service-based companies. It fits organizations that need a kiosk for in-person customer interactions across these industries. Features and Usability ### What are the key features of ServiceGuru Kiosk? ServiceGuru Kiosk offers feedback management tools such as survey and poll management, ratings and reviews, complaint monitoring, and negative feedback management. It also includes reporting and analytics features like real-time reporting, sentiment analysis, trend analysis, and performance metrics, plus alerts/notifications, contact management, and customizable forms and branding. Getting Started and Support ### What training and onboarding options does ServiceGuru Kiosk offer? ServiceGuru Kiosk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, documentation gives written reference material, and videos provide on-demand walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ServiceGuru Kiosk offer? ServiceGuru Kiosk provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to get help, but no reviewer feedback is available here to assess response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,802 Customer Loyalty reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating customer loyalty software: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) ServiceGuru Kiosk is positioned around kiosk-based customer interactions within the customer loyalty category. Its feature set is geared toward supporting on-site customer experiences and self-service workflows, helping businesses manage customer touchpoints more efficiently and providing teams with a structured way to handle in-person loyalty-related activity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Analytics Track and interpret campaign performance metrics Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. ServiceGuru Kiosk 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Analytics: Track and interpret campaign performance metrics - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Alerts: Notifications via mobile devices - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Virtual Keyboard: On-screen keyboard that can be used without the need for physical keys/keyboard - Wireless Internet Access Control: Control and manage access to wireless networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.9 (7) Free Trial Basic $129.00 Per Feature,Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Lauren A. HR Assistant Hospital & Health Care ### "Love working with ServiceGuru " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2019 Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well. Pros I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices. Cons So far I have not experienced any negatives with ServiceGuru. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Shel H. Human Capital Medical Practice ### "A must-have for customer facing companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2019 It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease. Pros The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients. Cons That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Johnny B. COO Restaurants ### "Service Guru - Great for a different point of view" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2019 Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come! Pros The immediate feedback and the quantity of reviews coming from customers dining in. Cons Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior Marketing Consultant Hospitality ### "Great tool for measuring and improving customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2019 Pros Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple. Cons Improved reporting would be nice but I know they are working on enhancements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Chief Of Staff Medical Practice ### "Service Guru has been great for our business! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 31, 2019 Overall our employees and patients like it! Pros Easy to use, real time feedback, great customer service! Cons Feebback loop to rate additional employees is not as streamlined. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AE Aimee E. Front Office Hospital & Health Care ### "ServiceGuru Rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2019 Very easy to utilize for staff as well as patients. The customer service with this company is top notch Pros The Ease of patients being able to navigate their way Cons There is nothing that I don't like about this software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Stephanie M. 2nd In Command Sports ### "SG review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2019 This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry. Pros The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback. Cons I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 31, 2019 Thanks for the great feedback Stephanie. [View all Reviews](https://www.capterra.com/p/177603/ServiceGuru-Rating-Kiosk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.