Consumers Unified

ConsumerAffairs


5 / 5
1 review

Who Uses This Software?

National business, B2C companies that focus on life changing events. 400+ industries focused on life-changing events


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Consumers Unified
  • www.consumeraffairs.com
  • Founded 1998
  • United States

About ConsumerAffairs

With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.


ConsumerAffairs Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

ConsumerAffairs Reviews Recently Reviewed!


Capterra loader

Easiest Decision You Will Ever Make

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - the ability to solicit and aggregate all of your reviews in one place to manage responses, ratings and more is invaluable.

Evolution - the tech team at Consumer Affairs continues to evolve the product to provide more features every year.

Analytics - the in depth analytics of all customer reviews has simplified our reputation management and provided insights into where we may be dropping the ball and how to improve upon them.

Cons: When customers leave reviews there is a slight delay in post time. This is due to many reasons that are out of many of our controls but the longer we wait to respond the lower our chances of resolving the issue.

Overall: The biggest benefit is that these are real customers providing real information that is not scripted or hand picked. This adds a ton of value to our brand and helps validate the brand value.