# ICS Flow Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ICS Flow Software - reviews, pricing plans, popular comparisons to other Business Management products and more.

Source: https://www.capterra.com/p/17762/PICS

---

# 

 ICS Flow Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ICS Flow

## What is ICS Flow?

ICS Flow by Inspired Change Solutions is a flexible business automation platform built to adapt to your industry, your structure, and your goals. Whether you manage sales, support, field teams, or warehouse ops, ICS Flow streamlines operations, automates tasks, and centralises data — all in a fully customisable system. From lead tracking and case management to VOIP call tools, payments, and real-time dashboards, our platform moulds around your needs. Used across industries like finance, education, logistics, and field services, ICS Flow replaces scattered tools with one custom-fit solution. Scale smarter, with a system built for you.

## What is ICS Flow used for?

[Business Management](https://www.capterra.com/business-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ICS Flow

4.6 (5)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (5)

Ease Of Use

4.0 (951)

Value For Money

4.5 (4)

Value For Money

4.2 (774)

Customer Service

4.6 (5)

Customer Service

4.0 (746)

## ICS Flow alternatives

[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Approval Process Control

Manage the process of evaluating documents or requests submitted for approval

ICS Flow 119 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Software's ability to perform similar action on multiple similar files simultaneously

Create, manage, and send invoices or bills to customers

A call center that both makes and receives calls

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Plan, manage, and track the financial activities of an individual or organization

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Automates core HR functions such as talent management, employee evaluation and learning management

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage the attendance, schedule, and payroll of the labor workforce

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Agents choose who to call and when

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Automate order processes to improve operational efficiency in fulfillment, shipping, and more

A call center that primarily makes calls, typically sales focused

Manage employee salary processes, data, taxes, and records administration efficiently

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Pick and route items from inventory locations to their designated destinations

Tools to facilitate the production of information and promote efficiency

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Create, manage, or update project workflows.

Create, send, and track purchase orders and their statuses

Monitor wait time and abandonment for incoming requests that have not been routed

Generate quotes or estimates for customers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Manage all receiving processes within a warehouse

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track and facilitate returns of products sold

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Automate processes to manage leads, contacts, opportunities and sales activities

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Track and assign specific serial numbers to products

Generate or print labels that contain shipping information for packages

Manage and track orders being shipped to customers

Manage occupancy and space utilization in facilities and buildings

Track the status over time for a request, process, asset, or transaction

Manage all supplier data and operations

Manage the planning and execution of supply chain activities

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Log and record hours worked and costs spent to assist in billing and invoicing

Track employee/learner's progression through training programs

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Computer-based system that allows users to send and receive voice messages

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (5)

4.4

Based on 5 reviews

## Pricing

Value for money

4.5 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (4)

4.5

Based on 4 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Netcash Shop](https://www.capterra.com/p/10014319/Netcash-Shop/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (5)

4.6

Based on 5 reviews

## User reviews

Overall rating

4.6

Based on 5 reviews

Filter by rating

5(3)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RQ

Robert q.

INSURANCE AGENT

Insurance

### "PICS IS AMAZING"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2019

JUST VERY HAPPY WITH IT

Pros

WE ARE VERY PLEASE WITH PICS. SOFTWARE IS AMAZING. EVERYDAY WE ARE LEARNING HOW IMPROVE OUR SKILLS DUE TO THIS SOFTWARE.

Cons

ITS A BIT INTIMIDATED AT FIRST BUT THE MORE YOU USE IT THE BETTER YOU UNDERSTAND IT.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Deena M.

Director

### "the tool is really beneficial to monitor and track performance"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

February 2, 2018

Pros

Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes

Cons

The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 21, 2018

Thank you for your review Deena

NM

Norris M.

Business Development

Airlines/Aviation

### "I reaaky liked the simple and organised user interface. Everything was easy to spot "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 18, 2017

I can manage my staff more efficiently and keep account of every staff member.

Pros

Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team.

Cons

It's can be slow at times. Where are a few bugs here and the but they have since been sorted. The reports generated are not as detailed as I would like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 12, 2017

Dear Norris Thank you for your review. Please try the drill-down function on the reports for more information. We can also build custom reports on the system to your specifications. Kind regards ICS Team

OS

Oliver S.

Director

Airlines/Aviation

### "Great Productivity Management Software!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 13, 2017

More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers.

Pros

It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly.

Cons

The look and feel / UX could be better. It also took me a while to understand and get used to the interface.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GW

Grant W.

Financial Advisor

Insurance

### "Review of PICS Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2016

It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive. I can manage my productivity. See where I the process I am having a problem and follow up.

Pros

I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere. It is extremely user friendly. I make my calls straight from the application.

Cons

Would like to review a automatic daily report

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 19, 2016

Thank you for reviewing our product.

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