# Xakia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xakia the right Legal Case Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177627/Xakia/reviews --- Xakia 4.8 (70) [View alternatives](https://www.capterra.com/p/177627/Xakia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Xakia Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CJ Carla J ParalegalConsumer Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality. “ October 8, 2025 LC Luca C Legal Project ManagerMachinery, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows.“ August 25, 2025 PV Paul V General Counsel and Company SecretaryHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Search function means any team member can simply search through matters and leverage previous advices to more quickly and efficiently respond to client queries.“ September 12, 2024 AB Ashley B ParalegalLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting“ November 19, 2025 TC Thornton C Head of Legal, CorporateFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The Xakia tool is excellent and has immediately unlocked capability and capacity in our team.“ July 1, 2025 Carolyn S Executive AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “There is nothing that I do not like about Xakia other than wishing more users would see the benefits of using this system more“ December 18, 2025 cM catalina M Legal Operations CoordinatorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity.“ June 3, 2025 EC Erin C Senior Legal CounselHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I would be lost without it and would struggle to work in an inhouse legal office without it.“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jackson P. Legal Operations Manager Higher Education Used the software for: 6-12 months ### "Xakia review" July 18, 2023 4.0 Overall, Xakia is a great matter management system to get a baseline and consistent use of matter management software across the Legal Team. Xakia does include some additional functionality, but in a way that isn't overwhelming to the standard user. Pros The matter management, spend management, data and analytics, and reporting/dashboard functionality, along with Xakia's integration with our document management system, are ideal for Legal Team. Cons It would be useful for Xakia to have increased matter task management functionality, such as the ability to assign tasks, link tasks to manage dependencies, have start and due dates of tasks, etc. Review Source TC Thornton C. Head of Legal, Corporate Financial Services Used the software for: Less than 6 months ### "Stellar team and tool" July 1, 2025 5.0 The Xakia tool is excellent and has immediately unlocked capability and capacity in our team. It has simplified and centralised matter management, and provided immediate tools to management to easily demonstrate the value of the legal team and to better manage our overall workload and relationships. On top of that, its implementation and take up by the team was a success because of the Xakia team. They really took ownership of the success, were focussed, energetic and endlessly super helpful. A stellar cast. Pros I love its simplicity to implement, simplicity to use and therefore be adopted by the team, and its wide range of out of the box reports, metrics and visualization options. Cons Nothing. It has so far ticked all the boxes we wanted, plus some. I look forward to the expected enhancements to the outlook integration which will enable matter management to be even more efficient. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[IntuityAI by Dazychain](https://www.capterra.com/p/168541/Dazychain/)[Plexus](https://www.capterra.com/p/156301/Plexus/) Reason for choosing Xakia Price, simplicity for implementation and integration, ease of take up and training of the legal team, and wide range of strong out of the box reporting Review Source LF Lee F. Legal Manager Retail Used the software for: 2+ years ### "An easy to use Matter Management and eBilling system (Highly Recommend)" September 30, 2024 5.0 Xakia continues to provided superior customer service and support to our team over the many years we have been using Xakia. We now also use Xakia for the approval of invoices, which has streamlined the process for our internal team and provides greater visibility for our external firms with faster processing times and a User-friendly interface. Pros 1\. Superior and Consistent Customer Service 2. User-friendly 3. Easily adopted Cons I can't say there are any real cons to our team. Even if there is a minor bug, it is fixed on the same day. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Xakia is more User Friendly as provides analytics Review Source MJ Marc J. Director of Legal Operations Information Technology and Services Used the software for: 1-2 years ### "Simply the Best Matter Management Tool for Small and Medium Sized Law Departments" October 31, 2019 5.0 The legal department is able to allocate resources better and respond to demands/challenges of modern business in a proactive rather than reactive matter. This benefits the entire legal ops function and legal teams because we are able to improve processes, improve knowledge management, improve financial management as well as support talent acquisition, retention and development. We have immediate, real-time visibility for the team and management about "who is working on what questions which benefit the whole department and company at large. We also are able to eliminate inefficient manual reporting process fire drills with clear, concise reports that give fuller understanding of legal department. Pros The software is very easy to use and purpose built for modern law department workflows. Due to its ease of use, the change management lift was much less than all other legal matter management, workflow management and business intelligence platforms in the legal industry. The off the shelf reporting features are amazing and continue to expand. The real time dashboards are fantastic and interactive and project card view are major productivity enhancers. Integrations with other platforms also lead to wonderful efficiency and productivity gains. Cons The only thing that has ever come up has been bugs which are typical in software development. These have all been fixed and team is receptive to feedback and implementing customer ideas. So, no real cons. Alternatives considered [Mitratech TeamConnect](https://www.capterra.com/p/239252/TeamConnect/)[LawVu](https://www.capterra.com/p/178438/LawVu/)[OnitX CLM](https://www.capterra.com/p/123089/Onit-CLM/) Reason for choosing Xakia Ease of implementation. Literally up and running in one day. Superior reporting. Ability to participate in software development feedback loop. Incredible team running the show. Review Source DA Danielle A. Senior Legal Counsel Wine and Spirits Used the software for: 6-12 months ### "Such a simple tool to use that gives such great insights" February 17, 2021 5.0 Pros Tracking your matters is so easy, but the data you receive back in the dashboards and reporting is immediately insightful and impactful. The ability to pull a report for our Executive within seconds of the request is invaluable. We are already seeing trends appearing, that in our gut we knew were happening, but needed the data to back it up. Being able to integrate it with document management and other legal operations software will also be useful. The customer service is also excellent. Any issues are dealt with and fixed within the day. There are constantly improvements to the software adding added benefit for no additional cost. Cons None that we have noticed so far. However, I'm sure if we find any, Xakia will work with us to improve. Alternatives considered [Lawcadia](https://www.capterra.com/p/199374/Lawcadia/) Reason for choosing Xakia Customer service was better; value for money. Review Source VS Victoria S. Project and Operations Coordinator Higher Education Used the software for: 6-12 months ### "Yes, I would recommend Xakia " July 16, 2025 4.0 Fast implementation. Easy to configure. Great support; responsive, step by step instructions, customer satisfaction considered. Reasonable price point for system and features offered. Pros Easy to implement, configure and get started. Fairly easy team adoption, with great online and in person training offered. Reporting is extensive and provides various types of data to really analyse the team, the work and the clients. Fair price. Really happy with the support offered by the team. Xakia continue to improve their system which is great as a client. Cons Still some work to be done on User Experience in terms of the intake form (and minor on the matter form and external spend management). Also we use the tool for more than just legal teams and there are some 'legal' terms used that can't be configured for non legal teams. Review Source HD Hannah D. Executive Assistant to Executive Director of Legal and Risk Hospital & Health Care Used the software for: 2+ years ### "5 Star Xakia Review! " December 3, 2025 5.0 Pros The platform is intuitive, efficient, and makes tracking matters seamless. It has streamlined our processes and given us greater visibility across all matters, which has been a huge benefit for our team. A special mention must go to our account manager. \[sensitive content hidden\] is consistently helpful, highly responsive, and always keen to assist with any questions or training we need. Her proactive support and genuine commitment to ensuring we get the most out of Xakia has made our experience even better. Cons N/A Review Source LC Luca C. Legal Project Manager Machinery Used the software for: 6-12 months ### "Great cost-value relation" August 25, 2025 5.0 My experience with Xakia is positive, is good value for the cost. Also, the support team acts faster than any other solution I tried. Pros Xakia is really easy to use, one of the most user friendly solutions out there. Plus you have multiple solutions in one: billing management, matter management, intake process, contract management, e-signature and more. Cons It is a bit limited with the intake process building, not very customizable. Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows. Review Source Maggie P. Counsel, Legal Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "An excellent tool for in-house teams, I would highly recommend " March 16, 2020 5.0 I could not speak more highly of \[SENSITIVE CONTENT HIDDEN\] with Xakia. They make a great team and despite us being a fairly small Legal department/client, they are always willing to listen to us and answer our questions. Their investment in each client truly exhibits how they strive to make this platform better for all of their clients, and we have enjoyed being a part of this. Pros Implementation with Xakia took just minutes, and the system is extremely intuitive and easy to navigate. Our legal team needed a platform where we could track and manage our responsibilities, but also provide useful and reliable data to analyze and share. We are just three full months in to using Xakia, and have already recognized numerous benefits from using the platform. It was easy to transition our business partners to using Xakia, and we are really excited about some upcoming features that will increase visibility into matters for those outside of our team. My favorite features are: (1) the card view based on matter status, (2) the Executive Summary report; and (3) overall, the self-service capabilities and ability to manage the platform, intake request forms, and settings without having to request assistance from Support. Cons One of our current, biggest needs in a matter management solution is on the roadmap, so no cons at this point into the platform. If anything, Xakia has filled the gaps for shortcomings we had with our prior matter management tool in a short amount of time. There is the occasional glitch, but the Xakia team is always highly responsive and we are kept up to date during what is always a very fast resolution. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/)[LawVu](https://www.capterra.com/p/178438/LawVu/) Review Source Verónica M. Attorney Law Practice Used the software for: 6-12 months ### "Solving problems with its robust features" January 13, 2023 5.0 I have found the customer support of Xakia to be very helpful in solving problems in our firm. They were responsive and knowledgeable when I had questions or concerns. They were able to walk me through the process of resolving any issues I had with the software. However, I do find that the pricing of Xakia can be a bit high for some smaller firms. It's not the most affordable option in the market and could be a bit of a strain for some budget-conscious firms. It's worth noting that the features and capabilities of Xakia are quite robust and it has been a valuable tool for us in terms of organization and collaboration. Pros I find the document management feature to be incredibly impactful and helpful. It allows me to easily upload, organize and share important documents within the organization. The search and discovery feature also makes it easy for me to find the information I need quickly and easily. The knowledge sharing feature allows me to collaborate with my colleagues and share my expertise with others, which has helped to improve the overall knowledge and expertise within the organization. Cons The layout and design of the software is not as intuitive as it could be, and it takes some time to get used to. Additionally, I have found that the software can be a bit slow at times, which can be frustrating when trying to quickly access important information. Review Source HR Holly R. Continuous Improvement and Innovation Manager Retail Used the software for: 2+ years ### "Simply and easy user interface" October 9, 2024 5.0 Pros The interface is very simple and easy to use. In addition, the ability to make changes to both matters but also intake forms and information on the internal client portal can be done quickly and easily with no assistance required from the Xakia or any tech teams which is key. Cons It would be great to see some advancements in the functionality in relation to the intake and internal client portal pieces of the software. Things such as conditional questioning and the ability to customise the portal a bit more to make it more user friendly to our business team would be great. Review Source SC Spencer C. General Counsel Computer Software Used the software for: 2+ years ### "Works well for my small team" November 27, 2023 4.0 Great. Nice people to deal with and a good product. Pros Xakia is just easy to use. We have been on the Xakia journey for years. Started as a greenfield site and have been using it ever since. With some familiarity it is a powerful tool. Cons Not a lot. There are some bits that look a little aged, but it works and the updates come through regularly. Review Source BG Beth G. Legal Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "User Friendly" October 5, 2022 5.0 Pros Xakia is very user friendly and has a Help site that contains easy to follow, detailed instructions. The email reminders for tasks and due dates is extremely helpful. Cons Documents saved to Xakia are not saved automatically to our document management system. Review Source AL Andrea L. Associate General Counsel Education Management Used the software for: Less than 6 months ### "Powerful, but still affordable" August 18, 2020 5.0 Xakia has been great! They are very responsive and always willing to help. I can tell it is a system built for in-house legal and not some old, legacy system with so many features that we would never use (but would still have to pay for) or would have a big implementation bill to customize for us. For those without legal ops or IT support for a tool like this, their tiered pricing structure makes it accessible to get started and upgrade features as you are ready to use them. Pros This tool has been great to help our team track our responsibilities while having powerful reporting that can demonstrate our contributions to the rest of the organization. One of my favorite features is the Notes tab, where I put status/progress updates for my own reference. This allows me to remember where a matter is at even if it has been quiet for a while and for anyone else to help if I'm out of the office. The lack of this was a major shortcoming of my prior approach of managing my matters and tasks in a run-of-the-mill, but relatively robust task management system not designed for Legal. Implementation really is super-fast, which allows you to get going quickly. And, as we use it more, we can easily customize to fit our needs even better rather than guess at how we'd use it in the implementation stage and find out we built it wrong. Reporting is also great because it is very robust and designed to speak to executives, not just lawyers. Cons So far, just little nits on how something might be able to be accomplished in one-click rather than two clicks, but that may just be my unique preferences and the product is still highly efficient. I know there are a lot more features (intake tool) that we will love once I find time to learn more about them. I'm also looking forward to the document management, which is on the horizon. Review Source TC Trevor C. Property Management Officer Government Administration Used the software for: 6-12 months ### "Western Downs Regional Council" March 23, 2020 5.0 We have found that using the program is very simple and logical thus making the experience with Xakia and Netdocs very positive. Predictive email saving simplifies what was previously a time absorbing task and allows for real time collaborative access to matters. The ability to use the system from either an in-house or remote environment has been very welcome, especially with the current nationwide work situation. I would highly recommend Xakia as a solution to manage legal natters Pros WDRC in-house Legal team required a matter centric document management system to manage its practice, develop its precedence base and enable detailed section reporting to executive management level. The level of support, irrespective if it was of a technical nature or just a question in general, has been excellent. This is highlighted in the training that was provided both pre and post installation as well as the monthly webinars that introduce new features or continue general usage of the system Cons The integration of Xakia was very simple and quick Review Source EL Emilie L. EA & Legal Operations Manager Building Materials Used the software for: 2+ years ### "Easy-to-use professional matter management system " June 14, 2022 5.0 A modern, easy-to-use professional matter management system with a user-friendly interface and many productivity-enhancing functionalities. It is a useful tool to evidence our Legal team’s alignment of functional support to the organisation’s broader strategic objectives. It is also a powerful reporting tool to manage both our team and communications with other internal stakeholders. Pros The integration with our document management software is useful. Reporting tool interfaces. Cons None Review Source JH John H. Assistant General Counsel Newspapers Used the software for: Less than 6 months ### "A very promising product for in-house legal teams, with great customer service" August 22, 2019 5.0 It's still relatively early days for our team, but so far the experience is positive. It's giving us new insights into the work we're carrying out, both in its range and in the complexity and value of the work. One thing we are learning is that it is worth taking the time to think about what the main things you are looking for as outputs from the product, and to reach a shared view as a team on how to approach the corresponding inputs (e.g. scoring complexity, risk, strategic value of matters; keeping track of which matters are with Legal vs with others and for how long). Pros Easy to get to grips with using for tracking workload. Excellent support from the company in onboarding and follow-up. Continuous improvement in the features and in dealing with any glitches. Powerful reporting available as the inputted data grows. Cons Some features are still at a rudimentary stage of development: it's better for overall workload management and analysis than for task management, for example. But the team are highly responsive to feedback and the product is under constant development. Reason for choosing Xakia 1\. The other products "do too much", whereas Xakia was scratching the itches we actually have. 2. Out-of-the-box NetDocuments integration. 3. Pricing. Review Source GS Geoff S. Deputy General Counsel Education Management Used the software for: 6-12 months ### "it has been a positive experience" March 3, 2020 5.0 Positive Pros We started from a very low base (an excel spreadsheet to track legal matters). Xakia was easy to implement and is extremely easy to learn and use. It has provided the legal team with valuable insights into workflows and helped with our reporting to stakeholders. Xakia customer service has been excellent - including being very open to suggestions for improvements. Cons No cons. Like all software, there has been the occasional small issues mainly in relation to the integration with a new document management system that was implemented at the same time. But the support team has been very responsive and any issues are resolved quickly. Review Source JC James C. Lawyer Financial Services Used the software for: 2+ years ### "Fits perfectly in our team" September 16, 2020 5.0 Very positive with excellent reporting, analytics and support. Pros It works and it does more than what we need it to do. Cons Xakia occasionally slows down and requires a restart. Reason for choosing Xakia Cost benefit analysis. Review Source KF Kari F. Director, Employee Relations Real Estate Used the software for: Less than 6 months ### "Excellent investment!" October 18, 2021 5.0 We've been very happy with Xakia's customer service, which has provided an advantage in implementation. Pros Ease of use, immediate reflection of changes, organized information, with clean, functional data points. Cons I would like to see more customization options and flexibility with standard report dashboard. Review Source PG Prue G. Legal Counsel Legal Services Used the software for: 1-2 years ### "Xakia review" September 24, 2020 5.0 Overall extremely positive, especially with the highly supportive and responsive Xakia team. Pros It has an intuitive user interface and is easy to use. Cons It can take some time to work out how to generate the most useful reports. Review Source NB Narelle B. Business Optimisation Manager Retail Used the software for: 2+ years ### "Choose Xakia!!" June 13, 2022 5.0 The team at Xakia go above and beyond to provide superior customer service and deliver on time every time. The team are always readily available to talk through new requirements or custom options and happy to assist us designing/building the solution. Nothing is too difficult for the Xakia team. Pros Xakia provides us with an easily customised, user friendly and fit for purpose software solution that our Legal team have can easily navigate. Cons There really isn't anything that I don't like about the software, it is so flexible! Review Source sM scott M. Sr. Corporate Counsel Insurance Used the software for: 6-12 months ### "great product for price" June 19, 2020 5.0 awesome Pros Ease of use. It is so easy to use. Training takes about 30 mins. But what is awesome about Xakia is that they offer continued training and instructional sessions as refreshers and how to optimize use. Since they are always improving the software these sessions are also good to learn new features and get the scoop on things in develop. Cons It is not ideal with IE browser but more updated applications are not ever. Review Source AB Ashley B. Paralegal Legal Services Used the software for: 6-12 months ### "Very Satisfied" November 19, 2025 5.0 Once I became familiar with Xakia, I became a very satisfied customer. My favorite part of Xakia is the ease in setting up the Legal Intake portal and the visibility that the rest of my company has into their requested matters. I have gotten so much positive feedback from my company whereas other platforms we have tried have elicited nothing but complaints. Pros I Ioved the ease of setting up the legal intake portal. It was able to pick up the process within a matter of minutes and in a matter of just a few short hours, I had the entire portal set up. Cons transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We needed a product tailored to an in-house legal department and Clio was not set up for that. Review Source VR Verified Reviewer Manager Legal Operations Financial Services Used the software for: 2+ years ### "Managing Matters Made Simple with Xakia" November 10, 2025 5.0 I enjoy working with the Xakia team. They listen to what you need and what your pain points are. They want to help solve problems and improve experience. They are passionate about their product and its impact on legal teams. Xakia operates as fundamental tool in our legal departments technology stack. Pros Xakia allows legal operations professionals to obtain real time objective data in relation to the work being managed by the legal team to enable data driven decisions around work allocation, prioritisation and where to leverage technology to reduce manual effort Cons It is difficult to get uniform uptake, usage and engagement across large teams and as a result you do get inconsistent data. In addition whilst Xakia is best of breed in matter management its document workflow and automation capabilities are less developed and integration with other products is not simple (noting integration with other products is not solely a Xakia problem) Alternatives considered [LawVu](https://www.capterra.com/p/178438/LawVu/)[Lawcadia](https://www.capterra.com/p/199374/Lawcadia/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Xakia Superior demonstration of ability to meet requirements Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.