--- title: "Page 2 | Xakia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Xakia the right Legal Case Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177627/Xakia/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Xakia 4.8 (70) [View alternatives](https://www.capterra.com/p/177627/Xakia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of Xakia ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "System Easy to Use and provides necessary data analytics required for role" December 18, 2025 4.0 A system easy to use allowing SSO and having document repository that can be utilised through outlook which saves time. Pros Plugins with outlook classic (M365) to create matters seamlessly. Great reporting analytics and easy to use. Cons There is nothing that I do not like about Xakia other than wishing more users would see the benefits of using this system more Review Source VS Victoria S. Project and Operations Coordinator Higher Education Used the software for: 6-12 months ### "Yes, I would recommend Xakia " July 16, 2025 4.0 Fast implementation. Easy to configure. Great support; responsive, step by step instructions, customer satisfaction considered. Reasonable price point for system and features offered. Pros Easy to implement, configure and get started. Fairly easy team adoption, with great online and in person training offered. Reporting is extensive and provides various types of data to really analyse the team, the work and the clients. Fair price. Really happy with the support offered by the team. Xakia continue to improve their system which is great as a client. Cons Still some work to be done on User Experience in terms of the intake form (and minor on the matter form and external spend management). Also we use the tool for more than just legal teams and there are some 'legal' terms used that can't be configured for non legal teams. Review Source cM catalina M. Legal Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "A well-documented system with potential for greater access to reports" June 3, 2025 5.0 In general, Xakia is an easy-to-use system. All services are well documented, making it straightforward to follow the necessary steps and carry out our processes in a precise and organized way. Pros One of the things I appreciate most about Xakia is its user-friendly interface, which makes navigating the system straightforward even for new users. The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner. This has significantly improved our team’s workflow and helped maintain accuracy in our tasks. Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity. Overall, it’s a reliable tool that supports our work effectively and consistently. Cons I’d love to be able to access all the reports in the ways I’ve planned to showcase our work. I understand that this may depend on the membership level, which is an important consideration. Review Source JS Joseph S. Office Management Law Practice Used the software for: 1-2 years ### "Thank you \[sensitive content hidden\] for all of the assistance." January 14, 2026 5.0 There is a lot of capabilities of Xakia, mastering it does take a lot of time or a great tour guide. Fortunately for us we have been guided in all of the abilities to make Xakia worth the money and a must have for the organization. Pros We have been using Xakia for a year and when we started I was not sure that the white glove upgrade was worth the cost. I have been proven wrong numerous times when I meet with \[sensitive content hidden\] She always goes above and beyond to make sure we get the most out of Xakia. Cons I wish Xakia had an app for the phone or a tablet. This would be useful when traveling or when you just need to see one matter during a meeting. Review Source VR Verified Reviewer Paralegal Consumer Goods Used the software for: 2+ years ### "Xakia for the win!!" October 8, 2025 5.0 Pros The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality. The price per user is very reasonable and the reporting functions are the most robust I've seen in a matter management software. The outlook integration is specifically helpful. Cons There is no mobile interface as of yet but would not be surprised if it rolls out in the future. That could offer an easier solution to on the road legal professionals. Review Source EC Erin C. Senior Legal Counsel Higher Education Used the software for: 2+ years ### "Xakia - Simple but impactful & powerful inhouse legal matter management system" September 5, 2025 5.0 As an inhouse lawyer I have used Xakia in 2 different companies and have loved using it. I would be lost without it and would struggle to work in an inhouse legal office without it. Pros Simple and easy to use especially by time poor inhouse lawyers. It is exceptional value for money with affordable licensing options for access to an impactful system that has powerful dashboards and reporting and streamlines matter intake and management. Can now easily keep track of matters and documents, identify any bottlenecks, resourcing and workload of team and value of company's legal office. Cons Some additional integration options would be nice (e.g. MS Office, Content Manager) and for an administrator to be able to apply bulk changes (e.g. adding internal client to multiple matters). Review Source MN Miriam N. Senior Contract Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great product and exceptional customer support" July 9, 2025 5.0 Overall I've had a great experience with the Xakia team, from onboarding to customer experience and support: everyone has been very friendly and gone the extra mile to make sure we can get the best from our use of the application. Pros The product is very user friendly and highly customizable. Customer Support is exceptional. They respond to all questions on a timely manner and go the extra mile to ensure our needs are met. Cons We would like additional integrations to other applications we use on a corporate level (such as HubSpot CRM) and more customizations options on the intake form landing page. Review Source LC Luca C. Legal Project Manager Machinery Used the software for: 6-12 months ### "Great cost-value relation" August 25, 2025 5.0 My experience with Xakia is positive, is good value for the cost. Also, the support team acts faster than any other solution I tried. Pros Xakia is really easy to use, one of the most user friendly solutions out there. Plus you have multiple solutions in one: billing management, matter management, intake process, contract management, e-signature and more. Cons It is a bit limited with the intake process building, not very customizable. Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows. Review Source Jerry S. Vice President - Legal Computer Software Used the software for: 1-2 years ### "Xakia provides a lot of value and is easy to use successfully. " August 1, 2023 5.0 Xakia solves our matter and task management needs, and provides excellent, highly responsive customer support to answer any questions that may come up. Pros The features I like most about Xakia are its matter, task, and dashboarding features. Cons Xakia is still developing its ebilling features, so I look forward to seeing additional features in that area released. Xakia's task management features are excellent, but its task reporting could be improved. Switched from [Thomson Reuters Legal Tracker](https://www.capterra.com/p/233960/Thomson-Reuters-Legal-Tracker/)[HighQ](https://www.capterra.com/p/229898/HighQ-Dataroom/) HighQ required extensive customization and implementation assistance to even get off the ground. We were not successful in that effort. Review Source WY Wendy Y. Paralegal Computer Software Used the software for: 6-12 months ### "Looking for Contract Management? Look Elsewhere" October 6, 2021 2.0 The program is not all that well designed. The UI is not exactly intuitive, considering there are two separate sections in the settings to find the list of users, and only one of these pages has the ability to add or change anything regarding users. The Internal Client Portal is a mess. I haven't been able to log into the company test account for months, and I get about 1-2 internal clients coming to me a week asking what's going on with logging in, and I have to explain that the Internal Client Portal log in page and the Legal team log in page visually look exactly the same. It's not possible to tell the difference through the URL, since the URL redirects to an indiscernable long jumbled URL in both cases. We pay extra for access to a matter intake form, and the servers that run this aren't SUPER fast, causing someone who's rushing to submit a matter before 5PM come to me angry on why can't they submit, to discover a required section took a few seconds to load in below after the prerequisite section was selected. The reporting, while there are several options, were mostly useless to us as a team that needed a contract-lifecycle management system. This software sometimes takes up half of my day trying to diagnose what's going on before going to their support team asking for help, to jump onto a video call to be met with "Huh. Yeah that's not supposed happen, we'll get back to you." Can't really say how it is for other situations, but look elsewhere for contract management. Pros It's kept matters from falling through the cracks over time, something we didn't have something set up to help before. Keeping track of smaller matters such as research felt more fit for the whole thing, but only marginally. There's a calendar system for due dates that works fairly well, making me think this might be better geared for smaller law offices. Cons A little buggy at best, and a borderline useable as a contract matter management system at worst Review Source Response from Xakia Technologies October 10, 2021 Everybody has a bad day but it sounds like you're having a terrible time with Xakia - we take this seriously! Your Customer Success Manager will contact you about your concerns but let's start with: 1) It sounds like you're using an old Internal Client Portal & don't have SSO turned on - let's address it. 2) Xakia provides 2 places to manage users as global companies often separate out geographies /segregate data for regional hosting. 3) Xakia isn't a contract lifecycle management system but integrates with them (e.g. Ironclad) bringing your tools together as needed. Many clients use Xakia to receive, review, assign & collaborate on resolution of contracts (as with all matters) & use our Contract Log to store info about contracts - but it stops short of being a lifecycle management system which is something else. 4) Xakia provides prompts to indicate incomplete fields on legal intake & the forms are loaded in full when selected by the user, so this could be a user connectivity issue. KS Kristin S. Director of Legal Operations Pharmaceuticals Used the software for: 1-2 years ### "This is how matter management should be done" February 15, 2024 5.0 We have had white glove service. Whether it is our account rep or the support team, someone responds within about 2 hours (seriously!). Pros Ease of use; detailed data collected without hassle of filling out too many fields; integrations with SharePoint and e-billing software; excellent support; very fast and easy set-up; highly configurable, but usable OTB; internal client portal for legal service request management; beautiful OTB reporting Cons Sometimes it is glitchy, but this is offset by its usability; Matter creation templates are cumbersome to create and update Review Source VR Verified Reviewer Deputy City Attorney Government Administration Used the software for: 2+ years ### "Greatly improved our legal operations" September 22, 2021 5.0 Great. It's replaced my to-do list and improved my ability to organize my workload. It's also been instrumental in our ability to track and display our performance as a department. Pros The reports and dashboards have become an essential part of the performance measures that provide to upper management. Not just has Xakia saved us hours of time in creating performance measures, they've allowed us to present those in a way that clearly demonstrates our department's value. Cons It'd be nice if the reports were more customizable. Review Source Response from Xakia Technologies October 7, 2021 Thanks for your Xakia review. Did you know that there are >20 million combinations of data available within Xakia? And the number of ways to display them all are well, too many to count! We provide customized reports for clients on request and the ability to customize your own report is also on our roadmap, so watch this space. Regards, The team at Xakia AY Amy Y. Governing Documents/Legal Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Xakia - great customer service!" October 12, 2022 4.0 Pros I like that the customer representative assigned to our account is really attentive to our needs and even went above and beyond to get a field added into the reports that was not available before. Cons Do not like that some categories cannot be edited or that fields cannot be deleted. There should be an option to hide fields not used from being shown in a matter. Review Source HR Holly R. Continuous Improvement and Innovation Manager Retail Used the software for: 2+ years ### "Simply and easy user interface" October 9, 2024 5.0 Pros The interface is very simple and easy to use. In addition, the ability to make changes to both matters but also intake forms and information on the internal client portal can be done quickly and easily with no assistance required from the Xakia or any tech teams which is key. Cons It would be great to see some advancements in the functionality in relation to the intake and internal client portal pieces of the software. Things such as conditional questioning and the ability to customise the portal a bit more to make it more user friendly to our business team would be great. Review Source BG Beth G. Legal Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "User Friendly" October 5, 2022 5.0 Pros Xakia is very user friendly and has a Help site that contains easy to follow, detailed instructions. The email reminders for tasks and due dates is extremely helpful. Cons Documents saved to Xakia are not saved automatically to our document management system. Review Source JP Jiří P. DPM Automotive Used the software for: 1-2 years ### "Great tool for in-house legal teams." December 13, 2022 4.0 Pros Xakia is a very intuitive and easy to use system. Everything is clearly structured with customization options for each individual user.I very much appreciate the ability to link individual cases and create a plastic structure within a given topic. Also, the ability to search, either full text or using given criteria, makes it easier to navigate the work of the whole team.I also appreciate the clarity of the dashboards as well as the reporting, which can serve both users and managers well. Cons The only thing I can think of is more customization of fields in matters and e.g. lawsuits. I believe many internal legal departments have specific requirements and the ability to customize would add to the attractiveness of the system. Review Source AL Andrea L. Associate General Counsel Education Management Used the software for: Less than 6 months ### "Powerful, but still affordable" August 18, 2020 5.0 Xakia has been great! They are very responsive and always willing to help. I can tell it is a system built for in-house legal and not some old, legacy system with so many features that we would never use (but would still have to pay for) or would have a big implementation bill to customize for us. For those without legal ops or IT support for a tool like this, their tiered pricing structure makes it accessible to get started and upgrade features as you are ready to use them. Pros This tool has been great to help our team track our responsibilities while having powerful reporting that can demonstrate our contributions to the rest of the organization. One of my favorite features is the Notes tab, where I put status/progress updates for my own reference. This allows me to remember where a matter is at even if it has been quiet for a while and for anyone else to help if I'm out of the office. The lack of this was a major shortcoming of my prior approach of managing my matters and tasks in a run-of-the-mill, but relatively robust task management system not designed for Legal. Implementation really is super-fast, which allows you to get going quickly. And, as we use it more, we can easily customize to fit our needs even better rather than guess at how we'd use it in the implementation stage and find out we built it wrong. Reporting is also great because it is very robust and designed to speak to executives, not just lawyers. Cons So far, just little nits on how something might be able to be accomplished in one-click rather than two clicks, but that may just be my unique preferences and the product is still highly efficient. I know there are a lot more features (intake tool) that we will love once I find time to learn more about them. I'm also looking forward to the document management, which is on the horizon. Review Source RH Richard H. General Counsel Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful and fast with outstanding support" August 13, 2020 5.0 We are very happy with it. We needed an application to more readily enable job sharing and better capacity and workflow management, very well time to go live ahead of extended periods of working remotely. The team is very happy. Super light weight (ie fast) web based interface. Very powerful reporting and task tracking, very user friendly creation process for sophisticated features like custom intake forms. Automated and professional reports on spend and capacity have been very influential in showing cost and capacity control up the chain, and have removed manual processes we previously used to extract data and prepare powerpoints. Finally the web-based SAAS solution is thankfully capital light and low risk as it's easy to import to and import from. Support is outstanding. Pros Creation of matters is light touch and very fast (many users less than one minute). Excellent integration with Doc Management System. Graphical and built in reports are excellent and constantly improving. Customer Service is very responsive with issues and feature requests. Regular well thought through feature updates. Cons Would like a bit more optionality in the reports but this is being built. Review Source VR Verified Reviewer Senior Legal Counsel Insurance Used the software for: 2+ years ### "Huge improvement on our old ways of working " March 20, 2020 5.0 Pros Both ease of use and speed to update/generate a matter are helpful to reduce the usual friction and barriers often found in other case management systems. It is easy to know what everyone is doing, and to allocate or re-allocate matters accordingly. We have greater insight into what areas of law are and aren't in demand, and can consider staffing accordingly. Being web based, it is incredibly easy to just log in from anywhere, whether that's work, home or elsewhere. Cons Sometimes the system hangs. That's usually solved by reloading the page. Review Source Karen Creasia Y. Sr. Vice President, Secretary & General Counsel Insurance Used the software for: Less than 6 months ### "Terrific product, excellent value and top-notch service!" October 25, 2019 5.0 I highly recommend Xakia for the product, value and service. The introduction of Xakia to our legal department has been extremely positive, and I expect we will continue to learn its capabilties and rely on this software as part of our operation well into the future. Pros The software is intuitive and easy to use. Implementation was simple, and our team was able to begin using it on day one. The product is clean and straightforward, yet provides insightful data and analytics that can be sorted and used in a number of ways such as evaluating workloads and prioritizing work. The tool allows for easy customization by the client, and there is a time tracking feature that can be used as much or as little as desired. The customer service is top notch. The team cares about the customer experience and is continually improving this product. Xakia is a great value as well. Cons No cons so far. Our biggest challenge so far has been to ensure that team members are evaluating matters on a similar basis so as to get the most value from the overall data. Regular discussions among the team and customization has mitigated this challenge. Review Source BS Beau S. Legal Operations Insurance Used the software for: Less than 6 months ### "The perfect matter management tool" July 24, 2019 5.0 We treat our legal operations team similar to a start-up as we starting building it from scratch in mid-2018. We opted against the larger one size fits all front-end to back-end software and instead looked for a la carte options that better fit our needs. Our priority was to find the right tool and company to partner for our front-end process. If you get the front-end wrong then there is little hope for success on the rest of the process. Xakia provided the perfect tool. It is simple to use which makes change management and adoption quicker. It provides incredible metrics to help the end user work more efficiency. The data collected comes with more than adequate out of the box reports that helps leadership drive meaningful conversations with their reports. The only thing better than the product is the customer service received from the company. They are passionate about your success and providing an ever improving product. I highly recommend Xakia to anyone looking for an intake/matter management solution. Pros Ease of use. Designed by attorneys specifically for the legal industry. Unparalleled customer service. Company strives for continuous improvement. Out of the box reporting and dashboards are useful from day one. Cons The product is new so there may be some glitches and growing pains, but they are quickly resolved and a small price to pay for the ROI received on the product. Reason for choosing Xakia It best fit our needs and the customer service set them apart from others. Finally, the data and reporting are built specifically for the legal industry. Review Source TC Trevor C. Property Management Officer Government Administration Used the software for: 6-12 months ### "Western Downs Regional Council" March 23, 2020 5.0 We have found that using the program is very simple and logical thus making the experience with Xakia and Netdocs very positive. Predictive email saving simplifies what was previously a time absorbing task and allows for real time collaborative access to matters. The ability to use the system from either an in-house or remote environment has been very welcome, especially with the current nationwide work situation. I would highly recommend Xakia as a solution to manage legal natters Pros WDRC in-house Legal team required a matter centric document management system to manage its practice, develop its precedence base and enable detailed section reporting to executive management level. The level of support, irrespective if it was of a technical nature or just a question in general, has been excellent. This is highlighted in the training that was provided both pre and post installation as well as the monthly webinars that introduce new features or continue general usage of the system Cons The integration of Xakia was very simple and quick Review Source CC Christy C. Legal Operations Manager & Executive Assistant Food & Beverages Used the software for: 2+ years ### "Easy to use and navigate" September 17, 2021 5.0 We have only scratched the surface with the capability and are learning more everyday about this total solution Pros Reporting and dashboard information is amazing Cons Ability for add-on to remain open within Outlook and not take up so much space when not in use. i.e. you cannot minimise it without having to log back in Review Source Response from Xakia Technologies October 7, 2021 Hi Christy, Thanks for your review. Microsoft's limitations on old versions of Outlook are indeed frustrating. We certainly wish we could convince them to address this! Regards, The team at Xakia Sophie N. Legal & Governance Coordinator Legal Services Used the software for: 6-12 months ### "The system that simplifies everything you need for in-house legal teams" July 20, 2020 5.0 Pros It's simple and easy to use for in-house. It captures important information for a legal matter. It's simple enough to show a new person how to use the system. Additionally, support team is super star, always helpful and open for feedback and improvements which makes the system better and better. Cons No real cons, just few small typical software bugs occasionally with integration but it's not a big deal with great support from the Support Team, they are super efficient. Review Source JM Jane M. Legal Counsel Financial Services Used the software for: 1-2 years ### "Data and Analytics" October 7, 2019 5.0 The Xakia team provides excellent customer service and genuinely cares about providing and improving the product. The overall value for money is excellent for the amount of output the reporting can provide. We also appreciate that there is integration with other legal software. Pros Xakia provides a detailed way to gather data and analytics on the way the team delivers legal services to stakeholders. The reporting functionalities make it simple to show the value-add of the team to the wider business. Cons When we first started using Xakia it was new and didn't have the functionality it has now. We appreciate that new and improved features are being added all the time, and the Xakia team is very responsive to requests for new functionality. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.