# SmartForms Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartForms Software - reviews, pricing plans, popular comparisons to other Forms Automation products and more. Source: https://www.capterra.com/p/177635/SmartForms --- # SmartForms Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartForms ## What is SmartForms? SmartForms is a SaaS service for building and managing online forms that your customers will be able to access directly from your website. Build forms once and use them on any web platform. Main features: \* Easy to use form administration and online form designer; \* Version control; \* In-built test environment; \* Disruption-free form publishing; \* Auto PDF generation for every form; \* Built-in Facilities to access data; \* Two-way integration with your other systems. ## What is SmartForms used for? [Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartForms?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://smartfor.ms&name=SmartForms) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartForms 4.0 (1) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $79 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (965) Value For Money 5.0 (1) Value For Money 4.2 (788) Customer Service 4.0 (1) Customer Service 4.0 (760) ## SmartForms alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,526)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about SmartForms Overview ### What company size and specific industries is SmartForms built for? SmartForms is designed for small to large enterprises and government organisations that manage registrations, permits, licences, and certificates. It is suited to public sector teams and businesses that want to move paper-based or downloadable document processes online. Features and Usability ### What are the key features of SmartForms? SmartForms offers forms creation and design, drag and drop form building, and lead capture for collecting submissions. It also includes workflow automation for routing entries, version control for managing form updates, file storage for attached documents, and archiving and retention for preserving records. Getting Started and Support ### What training and onboarding options does SmartForms offer? SmartForms provides documentation to support team training and onboarding. This format gives users written reference material for learning product features, reviewing setup steps, and checking instructions as needed during implementation and day-to-day use. Getting Started and Support ### What customer support options does SmartForms offer? SmartForms offers email/help desk, phone support, and chat for customer assistance. Support users can contact the team through these channels for help with setup, issues, or account questions. No reviewer feedback about response speed or helpfulness is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Forms Creation & Design Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Lead Capture Automatically identify and save contact information of potential customers Version Control Track revisions and updates made to files and navigate between different versions Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows SmartForms 5 features Assemble applications and processes by dragging over and arranging pre-built components Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Automatically identify and save contact information of potential customers Track revisions and updates made to files and navigate between different versions Streamlining repetitive tasks and activities through automated and predefined workflows Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $79.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Robert R. Senior Director Higher Education ### "The forms were easy to use (for our website and the visitors) and helped in conversion rate." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 14, 2018 It helped to build more clean data sets. Pros The forms were smaller and more manageable than the forms we made from WordPress. It was a lot easier process and most likely helped visitors complete them easier. Cons We ran into a small issue integrating with the CRM but it was easily fixable for when we used the smart forms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2018 Thanks for the review, Rider! We are glad that SmartForms has helped maintain higher standard and quality data for you all. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.