# Callture Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Callture the right Telephony solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/177646/Callture-Connect/reviews

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Callture

4.8 (32)

[View alternatives](https://www.capterra.com/p/177646/Callture-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Callture

Ease of use

4.8

Customer Service

4.7

## Pros and Cons in Reviews

SM

Suzanne M

FounderFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“We have been with Callture for over 3 years now, so from experience that we have with their service, reliable, very rare there are issues and great customer service/timely when we need to call in which is rare!“

November 24, 2022

RB

Rodolfo B

VP OperationsFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years.

“We haven't got any training on how to use better the options that the software has.“

November 12, 2022

AA

Arthur A

ownerConstruction, 2 - 10 employeesUsed the software for: More than 2 years.

“Ease of use and dependability are the 2 man reasons, the third is cost is perfect for a new or small business“

November 12, 2022

RB

Rodolfo B

VP OperationsFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years.

“Anytime we need to solve an issue, customer service people have been prompt and efficient.“

November 12, 2022

JQ

James Q

Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“Overall I have had no issues with Callture and the service and customer service have been top-notch.“

January 14, 2023

## Showing most helpful reviews

Showing 1-25 of 32 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Al M.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best in class"

November 29, 2022

5.0

We use them to service our toll free numbers and our faxes. The great thing about this is we can log in to their website and quickly and easily change the forwarding number, so for example when our company's land line was down for 2 days, we just rerouted the toll free numbers to my cell and were able to stay in business. Without the service, we would have lost 2 days of phone calls and faxes.

Pros

We have been using Callture for over 10 years. We had one problem about 5 years ago with their fax machine not connecting to one specific fax machine that was trying to send a fax. They fixed it immediately by upgrading the fax server and have not had a problem since.

Cons

No problems at all. Can't think of any features missing.

Review Source

FW

Frank W.  
President  
Computer Networking  
Used the software for: 1-2 years

### "VOIP Office System"

November 30, 2022

5.0

I was very impressed with Callture , from sales to support, if you need something they are there for you.

Pros

If I am not in the office, all calls forward to my cell phone, so I don't miss any calls. So, if your internet goes down, you're not out of business. Any changes needed support is always happy to help.

Cons

I did not have any issues moving from one provider to Callture.

Alternatives considered

[net2phone Canada](https://www.capterra.com/p/164786/Versature/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing Callture

After reading reviews on all of them and also looking for a local company that can support my needs. I picked Callture.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

They start at 2 lines and go up from there. I only needed one line with internet fax but had to pay for two lines. No way around it.

Review Source

RS

Robin S.  
VP Business development  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Horrible customer service especially when attempting to correct billing errors or call forwarding service "

September 9, 2025

1.0

Not good . We cannot get problems dealt with in a timely manner . This has caused us to employ the help of the CRTC .

Pros

If you wait long enough, eventually your call to their office will be answered. It is at this point, that you feel successful as they promise to look after you. Just be prepared to wait for this to happen after you have invested many more hours !

Cons

It’s extremely hard to have your problems dealt with , even after having submitted several “tickets”

Switched from

[Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/)

Very bad reception and there seemed to be correction

Review Source

AM

Antonie M.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "Vanity toll free number"

December 6, 2022

4.0

I have not experienced any problems. I did contact them a few times for clarification of some features and they are responsive and easy to reach.

Pros

In summary:When I was looking for a toll free number for my business, Callture was one of the easiest to set up and use. Not only was I able to secure a vanity number, it came with a complimentary toll free fax number as well. All faxes come in as an email (PDF) and even sending out is a breeze using the online platform. Not that I use it a lot, but nice to know it's there when you need it.My wife runs the office and all service requests are automatically forwarded to her cell phone.I like the fact you can set up extensions and time frames where incoming calls should go to voicemail. E.g.: after 9 PM.The call centre automatically routes calls like a 24/7 switchboard operator.I have been using Callture for several years now, the product is highly customizable, easy to use and fairly priced.Thanks.Antonie Mulder.owner of bclsguy.com

Cons

The call centre announcements can be customized with your own or a computerized voice.Wish the latter was a free feature.

Reason for choosing Callture

Do not remember which companies I researched but Callture stood out with it's upfront pricing and feature list. No need to make several calls or email exchanges to get this information

Review Source

Douglas I.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Phone Service Available"

January 19, 2023

5.0

This is the easiest and most affordable phone system I have used

Pros

This phone system just works, NO problems.

Cons

There are no cons to this phone system that I have found, The internet interface is a little out dated but that doesn't affect my calls, so who cares. Do you want a fancy website or just a damn good phone system?

Reason for choosing Callture

They just did everything I need for a very affordable price. Totally happy with Callture

Review Source

SJ

Sean J.  
Founder/CEO  
Real Estate  
Used the software for: 2+ years

### "Dedicated Business Support Line"

November 16, 2022

5.0

I have used the Callture Communication service for over 7 years as a business support line. It is a flexible and affordable service that I will continue to use for the foreseeable future. I have a local number that is directed to my personal mobile number and I can easily identify the call and answer appropriately. I can look up the number that called, and if needed, I have access to a audio recording of every call, in case I need to check on missed information or review a conversation. This is all included with the service. Highly recommended.

Pros

I like the call routing to a specific number and that it can be identified as a support call.

Cons

The online management tools good use a new design, the admin seems a little out dated, but it otherwise works fine.

Reason for choosing Callture

Cost and simplicity of use.

Review Source

SM

Suzanne M.  
Founder  
Financial Services  
Used the software for: 2+ years

### "Great VoipService For Small Businesses!"

November 24, 2022

5.0

We have been with Callture for over 3 years now, so from experience that we have with their service, reliable, very rare there are issues and great customer service/timely when we need to call in which is rare!

Pros

Its reliable, they have great customer service, inexpensive.

Cons

There is nothing that we do not like about it, since inception our service has been STELLAR

Reason for choosing Callture

We chose this company because the person we spoke to from their sales line took their time with us to educate us in making the proper decision, gave us research to do to learn and read up on this technology.

Review Source

Tina A.  
Spiritual Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Small Business Telecommunications Solutions "

November 15, 2022

5.0

The customer support is fantastic and I know who I talk to everytime, as I have spoken to them before. I feel like I get exclusive customer service and special preference.

Pros

Communicating with my clients via text to my personal cell phone effortlessly.

Cons

I find that emojis do not translate well via text.

Review Source

Keith E.  
Director of Communications Technology  
Marketing and Advertising  
Used the software for: 2+ years

### "Good, but There May be Better Options"

August 21, 2018

4.0

Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.

Pros

Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.

Cons

Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.

Review Source

AA

Arthur A.  
owner  
Construction  
Used the software for: 2+ years

### "Good quality"

November 12, 2022

5.0

Awesome

Pros

Ease of use and dependability are the 2 man reasons, the third is cost is perfect for a new or small business

Cons

None that I can recall, the ease of use and online access is extremely good

Switched from

[USM Anywhere](https://www.capterra.com/p/130785/AlienVault-USM/)

cost

Review Source

AP

Amanda P.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Small Business Office "

November 23, 2022

5.0

Callture is good. Any issues have been resolved.

Pros

It's versatile and not too complicated. You get an email with voicemails.

Cons

If you don't use the dashboard much it takes a bit to get oriented. The app needs to be on in the background of your phone so if you forget to tap it the calls don't come through.

Review Source

AC

Anthony C.  
owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent customer service and tech support"

November 24, 2022

5.0

Very positive and hassle-free

Pros

Hassle-free with no stress and zero downtime.

Cons

The only issue we have is voice mail notifications on our phones and the call forward features after the phone rings, but that may be an issue with our own internal hardware.

Reason for choosing Callture

As I said. It was a no-brainer. The price was reasonable, had all the features we wanted, was easy to set up and we were up and running with minimal downtime during the switch.

Review Source

DR

Darin R.  
General Manager  
Oil & Energy  
Used the software for: 2+ years

### "Call forwarding"

January 5, 2023

5.0

very good experience

Pros

call forwarding very effective and easy to implement and manage

Cons

nothing it all works well and easy to administer

Review Source

NA

Nadeem A.  
CEO  
Higher Education  
Used the software for: 1-2 years

### "Best service"

November 25, 2022

5.0

Pros

One of the best service for my business. Super low prices with high quality service. Strongly recommended.

Review Source

RB

Rodney B.  
contractor  
Real Estate  
Used the software for: 2+ years

### "Great service easy set up"

January 8, 2023

5.0

I have used Callture for several years now with great experience and user friendly service. I would recommend them to anyone who needs this type of service.

Pros

very easy to set up and fast installation

Cons

I have no known issues with using this system

Reason for choosing Callture

It was the easiest system to install, get up and running fast and the price is great.

Review Source

SF

Steve F.  
Partner  
Information Technology and Services  
Used the software for: 2+ years

### "Amazingly powerful VOIP system at a very affordable price"

December 28, 2022

4.0

My experience has been very good with their phone service and their customer service!

Pros

The Callture business phone service is amazing what it can do! If something is not right, Callture works very hard to make it right. The Callture system is able to accomodate almost anything you want to do with your call flow.

Cons

It can be confusing setting up some schedules to ensure you have the proper dates.

Review Source

GB

George B.  
Presidenr  
Consumer Services  
Used the software for: 2+ years

### "My toll-free number"

January 8, 2023

5.0

It has always been excellent.

Pros

Works perfectly. I receive calls to my toll-free number. If I can't answer, the voice mail is forwarded to me via email. Today, almost all long distance calling does not incur extra charges. But, having a toll-free number adds a measure of stature to your company.

Cons

Nothing. I like everything about my toll-free number from Callture.

Review Source

RB

Rodolfo B.  
VP Operations  
Food & Beverages  
Used the software for: 2+ years

### "Great Service"

November 12, 2022

5.0

After 3 years working with them we are completely satisfied. Never had any issue.

Pros

Anytime we need to solve an issue, customer service people have been prompt and efficient. That's all you need when using a service provided for a critical part of your business

Cons

We haven't got any training on how to use better the options that the software has.

Review Source

SV

Scott V.  
Manager  
Financial Services  
Used the software for: 2+ years

### "Best Service Available Today"

November 21, 2022

5.0

Fast polite service when I need to contact customer support

Pros

Callture is a well priced product. Easy for the end user to setup and use!

Cons

I have found no Cons in the 10+ years I have been a user!

Reason for choosing Callture

Best price - best service

Review Source

DLO

D Lamar O.  
Owner  
Executive Office  
Used the software for: 2+ years

### "Needed New Vendor"

September 23, 2022

5.0

Pros

I needed a new place to house my 800 service and found Callture on-line. They also provided me a place for my FAX service. Both of which work very well.

Cons

I have no dislikes as I use this software. Callture has always been user friendly.

Review Source

GC

Greg C.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Callture"

November 30, 2022

5.0

Excellent service and tech support

Pros

I have been using this service for 800 toll-free numbers for several years. Great service and great tech support.

Cons

None to report, I have had no issues with the service.

Review Source

DM

David M.  
Owner  
Philanthropy  
Used the software for: 2+ years

### "Calture Review"

December 1, 2022

5.0

Excellent

Pros

Been using their service for my 800 number now for over two years. Very reliable. Couldn't be happier.

Cons

There are no least liked parts about Calture.

Reason for choosing Callture

Price and Quality

Review Source

PPS

Prit Paul S.  
Owner  
Accounting  
Used the software for: 2+ years

### "na"

November 28, 2022

5.0

Very good

Pros

Quality of service and performance of the lines

Cons

nothing adverse with the system of instruments

Review Source

JR

Joseph R.  
h  
Information Technology and Services  
Used the software for: 2+ years

### "Callture"

December 30, 2022

5.0

Pros

I have never experience any connection problems or system outages from them. Customer support is also very good and very fast responses. They are very reliable.

Cons

There is no Cons as Callture has always provided good service

Review Source

JQ

James Q.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Excellent and inexpensive way to have a telephone (VOIP) for your business."

January 14, 2023

5.0

Overall I have had no issues with Callture and the service and customer service have been top-notch.

Pros

I like how easy this was to setup immediately and how well it works. The user interface is very easy to use as well and the service is always up and running for me.

Cons

Slight learning curve on some additional features that I really don't use so it took me a little longer to set them up to try them out.

Reason for choosing Callture

The seem to have the best options and prices.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

I wanted to find a less expensive option to keep some of our operational costs down.

Review Source

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