Voyance Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About Voyance

The only analytics system that provides cross-company correlation and benchmarking of network metrics and trends. Voyance uniquely extracts, analyzes and correlates wired and wireless data for every user across the entire network-application stack. Organizations can now proactively predict problems, optimize their network and justify infrastructure changes based on actual data, radically reducing the time and expense related to optimizing IT network operations. Learn more about Voyance

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Showing 16 of 16 reviews

Showing Most Helpful

Showing 16 of 16 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Michael F.
Senior Infrastructure Engineer/Network Architect
Higher Education, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Voyance provides insight into your network you didn't realize you were missing”

OverallWe are using Voyance mainly to monitor and enhance our campus wireless system to provide the best end-user experience possible. Voyance quickly helped to identify specific locations where there were high levels of degraded service that were not being reported by the user community. We were then able to make changes to address those issues, annotate them on the Voyance graphs and immediately see the impact in measurable end-user experience.
ProsProvides not only problem identification but recommendations as to the root cause and where you should look to resolve the issue. Presents the data in a weighted fashion so you can identify and resolve the issues of the most impact to your users. Cloud based, with regular updates and enhancements backed by a great support team.
ConsThere is a bit of a learning curve to get used to the methodology used to review reported issues. There is a lot of data and it can be reviewed from different angles, so determining the most efficient method can be a challenge to new users.
Reviewer Source 
Source: Capterra
August 9, 2018
Anthony H.
Network Analyst
Higher Education, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 11, 2018

“Impressive Product”

OverallVoyance has helped us solve issues with troublesome user devices and mapping out poor coverage areas to improve overall wireless performance. It also lets us catch issues before they become a major problem.
ProsVoyance gives visibility where most engineers can only speculate what the problems in their environment would be. It makes troubleshooting wireless issues a breeze and improves the user experience drastically with quicker turnarounds.
ConsSometimes there are a few strange quirks with the dashboard, especially when doing application analysis. Overall there aren't very many cons, the software does exactly what it says on the label and does it well.
Reviewer Source 
Source: Capterra
August 11, 2018
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Donald S.
Network Administrator
Higher Education, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2018

“my take on voyance”

OverallMy experience has been really positive. I have really appreciated getting to know the leadership, because you can see they are passionate about what the company and the product. Support has been real responsive.
ProsIt fulfills what we purchased it for - to get a view of the customer experience. The additional features are iing on the cake.
ConsI have no negative impressions of the software
Reviewer Source 
Source: Capterra
August 6, 2018
Verified Reviewer
Higher Education, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Helpful tool”

OverallWe are able to identify issues with the wireless network faster, which means we can fix them faster, often before users experienced the issue. We have shifted to being more proactive then reactive. This has reduced our number of complaints.
ProsThe ability to have issues reported with recommended solutions.
ConsIt's a tie: Doesn't say exact type of device user has on network. And a little difficult to understand all the information about the issues reported.
Reviewer Source 
Source: Capterra
August 6, 2018
James B.
Sr Systems Engineer
Higher Education, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 3, 2018

“Nyansa Finds Network problems”

OverallVery positive. Saves us headaches over the long run
ProsIf there is a hidden problem Nyansa finds it for you!
ConsCan sometimes need to be tuned to find problems more often. Adjustments need very often
Reviewer Source 
Source: Capterra
August 3, 2018
Stephen Q.
Systems Support Analyst, Sr
Information Technology and Services, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Nyansa review”

OverallWe are now getting automated weekly reports, which I really like. Voyance also clearly listens to their customer base, and integrates feedback into their roadmap for future offerings.
ProsI like how detailed the information is, and how you can easily drill down to single data points to get the information you need.
ConsIt's not very user intuitive; the interface is clearly aimed at network professionals (understandable). There really need to be some simpler VIP dashboards to readily show system health and performance over time.
Reviewer Source 
Source: Capterra
August 9, 2018
Charles C.
Network Technician
Education Management, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 4, 2018

“The Best of Voyance”

ProsI enjoy the more than optimal amount of information provided to troubleshoot any of issues. Comparing to Airwave, there is a lot more versatility with Voyance.
ConsI don't like how there's a visual rf like the one in Airwave, but I can manage without it. I can see why a map wouldn't go well with the rest of Voyance.
Reviewer Source 
Source: Capterra
September 4, 2018
Geoff A.
Senior Wireless Network Analyst
Higher Education, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 7, 2018

“Canadian University”

ProsVery useful analytics that help us better shape our WiFi network which ultimately saves us money by reducing support calls and loss of productivity.
ConsThe lack of remote sensors. Though from what I understand this is being worked on.
Reviewer Source 
Source: Capterra
August 7, 2018
Brianna M.
Network Analyst
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Great software”

ProsIncredibly helpful while troubleshooting. Cuts down on time trying to find the problem.
ConsThe interface can be a little overwhelming with information, but once you get used to the dashboards you're good to go.
Reviewer Source 
Source: Capterra
August 6, 2018
Early Y.
Senior Network Engineer
Higher Education, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Easy Wifi Troubleshooting”

ProsWe like Voyance because it quickly identifies wireless issues. It helps us to resolve issues proactively.
ConsNothing really to complain about at the moment.
Reviewer Source 
Source: Capterra
August 9, 2018
Randall J.
Network Engineer
Higher Education, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 3, 2018

“Voyance deployment for mid to large scale”

ProsThe location and amount of information provided is great. The ability to see traffic types help troubleshoot application issues from a network perscpective.
Consdoes not handle duplicate information very well and requires are more customer facing capture of traffic than core facing in order to get the most accurate information.
Reviewer Source 
Source: Capterra
August 3, 2018
Verified Reviewer
Higher Education, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 3, 2018

“Great Tool for Wireless Analysis”

OverallWe have been able to identify problem areas that we didn't know existed and now how a general idea of where to start resolving the issues.
ProsVoyance allows you to search for all wireless issues in one place.
ConsWhile Voyance is a great tool, it is pricey.
Reviewer Source 
Source: Capterra
August 3, 2018
Walter R.
Network engineer
Higher Education, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Getting better all the time”

ProsThis software gives you a view that you can not get from any other place.
ConsThis software has a very steep learning curve. I am not sure I like the way they define problem hours.
Reviewer Source 
Source: Capterra
August 9, 2018
Anna K.
Infrastructure Technician
Information Technology and Services, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2018

“Great Product”

ProsI love this product for trouble shooting our wireless system.
ConsI have not experienced anything that I do not like.
Reviewer Source 
Source: Capterra
August 9, 2018
Edward D.
Network Planning Analyst
Education Management, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Handy tool that saves time”

ProsSaves a lot of time from checking other resources.
ConsI didn't see anything that I would consider a con. Will need more time to test and evaluate.
Reviewer Source 
Source: Capterra
August 6, 2018
kamal h.
Network Ops Associate
Education Management, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 7, 2018

“Pros Cons”

OverallAwesome product
Prosbrowse through inputs graphically. nice dashboards charts are a great way to display information
Conscolors of interface still needs some work in order to be able to provide custom reports
Reviewer Source 
Source: Capterra
September 7, 2018