---
title: "SoTellUs Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about SoTellUs Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more."
source_url: "https://www.capterra.com/p/177681/Sotellus/"
page_type: "product"
language: "en"
---

# 

 SoTellUs Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SoTellUs

## What is SoTellUs?

Not only will SoTellUs easily get you reviews on 100's of sites like Google, Facebook, and Yelp but we are the only video review system on the planet. Your customers can give you powerful video reviews in just seconds that are then automatically marketed to the word with our patent pending technology! Using our proprietary app you can collect Video, Audio, or Written reviews from your customers in seconds when they are the happiest with your service. Our customers love how easy and quick it is.

## What is SoTellUs used for?

[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 73 user reviews

Reviews sentiment

Positive

97%

Neutral

1%

Negative

1%

Starting price

$0.01

Per User, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SoTellUs?[Manage this product listing](https://www.g2.com/products/sotellus/claim_requests/new?auto=true)

## SoTellUs Overview

Updated September 2026

AI summary

SoTellUs provides businesses of all sizes with tools to manage and monitor customer reviews, offering features such as a dashboard, review requests, response management, and social sharing. Accessible via web and mobile platforms, it enables organizations to collect, track, and respond to feedback efficiently, supporting a proactive approach to reputation management across multiple channels.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SoTellUs

4.7 (73)

VS.

[4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/)

Starting Price

$0.01

Per User, Per Month

Starting Price

$19

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (73)

Ease Of Use

4.8 (155)

Value For Money

4.5 (67)

Value For Money

4.6 (148)

Customer Service

4.7 (61)

Customer Service

4.8 (147)

## SoTellUs alternatives

[4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

Highest Rated

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)

[5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/210085/TrueReview/)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169618/Trustpilot/)

[View all alternatives](https://www.capterra.com/p/177681/Sotellus/alternatives/)

## FAQs about SoTellUs

Overview

### What problems does SoTellUs solve?

SoTellUs solves the problem of slow, inconsistent review collection by letting staff request feedback immediately after service through text, email, or mobile app. It reduces technical friction for customers, centralizes text, voice, and video testimonials, and auto-publishes strong reviews to websites and social channels for service teams, clinics, field staff, and local businesses.

Answer based on 68 reviews

Overview

### Which roles and teams benefit most from SoTellUs?

SoTellUs is most used by small business owners, CEOs, presidents, and founders who need to collect customer reviews, strengthen online reputation, and drive referrals. Marketing leaders and consultants use it to turn feedback into promotional content, while account managers and client-facing teams streamline review requests and follow-up after service interactions.

Answer based on 73 reviews

Overview

### What company size and specific industries is SoTellUs built for?

SoTellUs is designed for businesses of any size that want to manage online reviews, reputation, and referrals. It is suitable for companies across industries that depend on customer feedback and word-of-mouth growth, including service businesses, local businesses, and other organizations focused on improving their online presence.

Features and Usability

### What are the key features of SoTellUs?

SoTellUs includes core review collection and monitoring features, with widgets for embedding testimonials on websites and a dashboard for tracking results. Reviewers most often mention automated review requests by text or email, video, voice, and text reviews, social sharing to Facebook and Google, response management, and integrations via API.

Answer based on 61 reviews

Integrations

### Which third-party tools and platforms does SoTellUs integrate with?

SoTellUs integrates with Zapier. That connection extends SoTellUs to a wide range of third-party apps for automation and workflow handoffs, making Zapier the primary listed integration point for connecting the platform with CRM, marketing, communication, and other business systems.

Answer based on 10 reviews

Getting Started and Support

### What training and onboarding options does SoTellUs offer?

SoTellUs provides live online training and webinars for teams getting started. Live online sessions can support guided setup and direct instruction, while webinars offer scheduled presentations and walkthroughs of key features. These formats give users structured training options without relying on self-paced materials.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does SoTellUs offer, and how do users rate the experience?

SoTellUs offers phone support. Users generally describe support as friendly, responsive, and helpful during setup, with staff walking them through questions and resolving issues quickly. Some users mention initial setup confusion or workflow friction, but they still report being able to call and get clear assistance when needed.

Answer based on 41 reviews

Features and Usability

### How easy is it for clients to leave reviews with SoTellUs?

SoTellUs makes client reviews easy to collect through simple links, website posting, and video, audio, or text options. Small service businesses often like how quickly customers can respond, including less tech-savvy clients. Some teams, however, find cross-posting to Google or Facebook less direct and the review flow a bit cumbersome.

Answer based on 21 reviews

Features and Usability

### Is the SoTellUs dashboard easy to use?

SoTellUs keeps the dashboard simple and easy to follow for daily review management and monitoring. Small business teams often like the clean layout, mobile app access, and straightforward setup. Some first-time users may need time to find review request tools, and a few want faster updates or clearer navigation.

Answer based on 10 reviews

## Features

AI summary

Based on 2,212 Reputation Management reviews

Capterra data shows that buyers of review management software rank the following features as their top priorities:

-   **Review Request** (**56%** of reviewers rated this feature as critical)
-   **Feedback Management** (**50%**)
-   **Review Monitoring** (**48%**)

SoTellUs includes **Review Request** and **Review Monitoring**. However, it does not include **Feedback Management**. With **Review Request**, businesses can consistently ask customers for reviews at the right time, while **Review Monitoring** provides visibility into new feedback across channels. Together, these features help businesses strengthen their online reputation, stay aware of customer sentiment, and respond more effectively to incoming reviews.

Review Request

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Review Monitoring

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Dashboard

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Response Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Social Sharing

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Allows businesses to share their videos on social media.

Activity Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

SoTellUs 16 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- API: Application programming interface that allows for integration with other systems/databases
- Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers.
- Customizable Branding: Add customized logos and colors to align with company branding
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Email Reminders: Reminders sent via email
- Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials.
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Ratings/Reviews: Ratings/Reviews
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Review Monitoring: Automatically monitor and receive alerts for any new online reviews
- Review Request: Allows businesses to request reviews from their customers
- Social Sharing: Allows businesses to share their videos on social media.
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

Features

4.6 (73)

4.6

Based on 73 reviews

## Pricing

Value for money

4.5 (67)

Basic

$0.01

Per User,Per Month

Value for money

4.5 (67)

4.5

Based on 67 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)

## Support, customer service and training options

Customer Service

4.7 (61)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (61)

4.7

Based on 61 reviews

## User reviews

Overall rating

4.7

Based on 73 reviews

Filter by rating

5(56)

4(15)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

JJ

Jeff J.

President

Warehousing

### "So Tell Us may be the best marketing tool we have"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 11, 2023

We are a new to internet marketing and trying to establish an online presense.We hired and fired three Google Online Companies who were supposed to be getting us online reviews. After 6 months we have about 20 reviews.Then we hired So Tell Us and in our first month we had more than 40 reviews and it only fot better. After six month we had more than 300 reviews.

Pros

It is so simple to use So Tell Us. They do all the work. And the reviews just keep coming.

Cons

There aren't any cons. I have nothing to complain about.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Atharva S.

Founder & CEO

Online Media

### "SoTellUs software recent review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 11, 2021

There are numerous benefits to SoTellUs. It provides a fast and hassle free service and is also worth for the money.

Pros

What I liked most is the simplicity yet uniqueness of the software. The colour theme is splendid and also makes it easy to read what is most important and save on time. The images and pictures are also best arranged. The reviews they provide are also splendid and authentic. The monitoring and dashboard features in particular are also very helpful. The option of Video review, Google review, etc. provides a large yet one of the best platform for reviewing.

Cons

Well. The key to request for a review is hard to find for a first timer. Besides, it takes time for the review to be updated on the main site after any chances have been made or on the monitoring site. The dashboard could also be improved better and be made more navigable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Keith K.

President

Medical Practice

### "Best bang for the buck"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2021

Excellent results. I don't avail myself of all that SoTellUs offers but soon I intend to.

Pros

This software was very simple to use and set up. The support staff was able to quickly walk me thru the setup. They are also very friendly and easy to talk with.

Cons

The only difficult part was getting my website company to insert the widget into my website but that was on my website company.

Reasons for choosing SoTellUs

Henry Schein does not disclose the details of what extras there are and what comes with the service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Colyn M.

Owner

Construction

### "MY GOLDEN TICKET!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2019

SoTellUs is the reason why my business is successful. I sell jobs everyday based off of these reviews. It is so easy to use and customers know everything about me in a few clicks.

Pros

It’s fast and very user friendly-easy to use.

Cons

Can’t think of anything, I love everything about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Matthew K.

Owner

Consumer Electronics

### "If you’re not using SoTellUs, you’re missing out!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2019

Excellent tool for you business and your on-line reputation!!!

Pros

The software along with the mobile app is very user-friendly and has been a great asset to our company. We have captured hundreds of five star reviews for our company that wouldn’t have happened if we were not using SoTellUs.

Cons

There’s really nothing that we don’t like about the software we are very pleased with the product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NC

Nancy C.

CEO

Consumer Services

### "Great Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2019

Made more potential clients (customers) take a look at us.

Pros

The software and the setup was so easy to use and easy for my clients to leave a review that I love it. The software has been able to integrate with our website and other programs that we are able to use to get the reviews and ease of access for our customers to show their support to us.

Cons

I like everything about the software. I don't have anything negative that I don't like as of now.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reasons for choosing SoTellUs

Pricing and the opportunity for my clients to leave reviews.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GS

George S.

Owner

Consumer Services

### "Options "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 12, 2019

Pros

The options to give customers to give a review.

Cons

It doesn't give customers a 4 star option.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 15, 2019

Hi George, Thank you so much for taking the time to give us a review. We truly appreciate your business. About star ratings, your clients are given the option to give a 1-5 star rating. If you have any questions please feel free to give your success coach a call at 480-832-5511. Thank you so much and have a sensational day! :-)

TB

Tamra B.

Marketing/Physician Relations Director

Health, Wellness and Fitness

### "Practicality"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 11, 2019

Pros

Ease of requesting reviews. Since the request comes from a 3rd party (SoTellUs), it's not like we are personally asking for a review. It's also easy to share the review on our social media.

Cons

Most people only click the stars and don't leave testimonial in their own words describing what their problem was, and how we helped them. People who read reviews want to see more than stars -- they want to know why -- what we did to earn the stars, and so do we as the business so we know what we are doing right and what we need to fix.

Reasons for choosing SoTellUs

You were strongly recommended by David Singer Enterprises at their marketing and sales seminar.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

Julia K.

owner

Health, Wellness and Fitness

### "Patients plus"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 11, 2019

See above

Pros

Ease of use; new pts. check reviews and choose our office

Cons

Google reviews hard to get- nothing else

Reasons for choosing SoTellUs

n/a

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

Billy B.

Physical therapist

Hospital & Health Care

### "Thanks"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2019

Great

Pros

Ease of use and functionality. Dashboard it easy to follow. App makes it easy to get reviews

Cons

We never implemented the full benefits of the product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/177681/Sotellus/reviews/)

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Popular comparisons

[TrueReview vs SoTellUs](https://www.capterra.com/compare/177681-210085/Sotellus-vs-TrueReview)

[Trustpilot vs SoTellUs](https://www.capterra.com/compare/169618-177681/Trustpilot-vs-Sotellus)