Who Uses This Software?

Automotive, B2C Companies, Restaurants, Hospitality, Automotive Service, Movers, Home Builders, Design Centers, and businesses looking to build a strong online reputation.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Elevatie
  • elevatie.com
  • Founded 2017
  • Canada

About Elevatie

Elevatie is an emerging reputation management software trusted by hundreds of businesses. Get reviews on sites that matter most like Google, Facebook, Homestars, Dealerrater & more. Elevaties real-time text messaging platform allows you to respond to all customer interactions. Elevatie provides sentiment analysis through our natural language processing plus other various reporting so your business can make the best decisions to improve customer experience, impact local SEO, from one dashboard.


Elevatie Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Elevatie Reviews Recently Reviewed!


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Review Score Game Changer

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. There's an app, it's quick and easy and the customers end is also quick and easy.

Cons: Many improvements have been made. I'd like to have more information without having to move to the next page. I'm scrolling on the app or I'm looking to analyse on the desk top and switching pages is cumbersome.

Overall: It is hard to get customers to leave reviews. They say they will but do not get around to it. Elevatie uses email and text message to allow two separate forms of communication. Because you can have the discussion of an online review/referral on the spot, it increases the likely hood of them posting while they are still engaged. It has increased our reviews by 20% in just a short time. The key is to get your team to buy into the process and then Elavatie does the rest.

Vendor Response

by Elevatie on August 10, 2018

Thank you so much for this great review and feedback! We will be working to improve your experience.

Tremendous Platform

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about Elevatie is how easy it is to train people how to use it. It literally takes 5 minutes to show a colleague how to use it. From there, it takes them 20 seconds (input phone, email, name, hit send) to send an invite out. Very user friendly!

Cons: I wish we could sort the profiles of each individual colleague a little better (this is in the back-end of the system, so no effective on the customer). Instead of colleagues seeing all reviews for the company on their personal profile, it would be nice if only their reviews showed up. Then they wouldn't need to read through all the reviews to see the ones that are theirs.

Vendor Response

by Elevatie on August 10, 2018

Thank you so much for this great review and feedback! We will be working to improve your experience.

Review of Elevatie

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very easy to send reviews and to log in and off each day.

Cons: That it did not show the running totals of reviews done accurately in any given month. Also it would show a leaderboard of our company for who did reviews but only top 5 and you could not expand that list.

Overall: It was good. The company I work for has switched to another product that is similar that is just as easy to use and is similar in most respects.

Excellent team at Elevatie!

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the maneuverability within the software as well as the capability it has across a wide spectrum of review/listing sites.

Cons: I'd love to see little "i" buttons next to some of the heading/tools, etc, that give a description or information about it. This would really help as there is so much going on within the software.

Overall: We've been able to capture a ton of reviews with the software for our clients. The support is really excellent and it has such an easy to see reporting system within the Elevatie software. I look forward to their next development.

Easy to use

Apr 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly, easy to set up and use.

Cons: Not much. Don't really have any complaints.

Great product!

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made it very easy to send my clients an email or text and ask for a review.

Cons: The stats feature showing reviews sent and so forth I noticed was not accurate most of the time.

Overall: Added thousands of reviews to our online presence. Great product

Good service that's only getting better!

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Elevatie's reporting is awesome! They make it very easy to keep track of your online reviews across multiple platforms and they send you a notice when a new review pops up allowing you to take action on negative reviews immediately. Additionally, their Customer Support is great! They're always open to suggestions and their application is continually improving.

Cons: While the review request bulk sending tool works. If could definitely be improved. It really needs to allow for better-automated sends.

Overall: Elevatie has been a great partner for our company! They have helped us more than triple our online reviews across multiple platforms. Overall, I've been very happy with their services and would definitely recommend them to other businesses. In fact, I already have!

So far so good!

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's so easy to use! Reviews have become more important over the past few years and Elevatie provides a time efficient way to collect these.

Cons: So far there seem to be some hiccups with the software. HOWEVER, the team is very quick to fix and the support is excellent.

Overall: Overall I would recommend to any business looking to grow their online reviews.

Easy to use

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is extremely easy to use and is available to all US Speaking countries which helps our agency tremendously! Our client could not be more thrilled with the results.

Cons: Hovering over fields/icons we could be helped more if there was a description of each.

Amazing company to work with!!!!

Aug 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to watch your reviews and follow up on those that need to complete them. The feedback from clients was great as well.

Cons: I really don't have any at this time. I will keep using it and may not ever find one.

Feedback about Elevatie

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To manage reviews, we can see various platform's reviews at a single point.

Cons: I didn't not find any shortfall of this paltfrom

Overall: We have found a good social media review control system.

Great

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Elevatie is a great company with honest owners working in their clients best interest. They are always available to help out with questions and are very knowledgeable when relaying information.

Cons: The price point could be a little lower. However I believe they offered an option to mitigate this.

Overall: It was great!

Woo!

Apr 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Few clicks and it was done. Became 2nd nature after a few uses

Cons: Didn't really have any! It was easy and a no brainer really

Manages my reviews SO EASILY.

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how I can integrate and manage all my reviews from one central location.

Being able to text my clients to leave a review at a specific site, is amazing.

Cons: I miss the old Name Reputation Shielder! We used it then as well.

I kid I kid we like the new branding as well.

Overall: Great to work with software is very easy to use and intuitive.

Super easy

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You just put in the customers phone number and a review link is sent at the touch of a button!!

You can see who you've sent to and how many for the month.

Cons: I haven't found anything yet that I don't partucularily like

Great Value

Apr 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Friendly team and responsive support. They are continually improving the software. Price is very reasonable. It does just about everything PODIUM offers.

Cons: Young software, so definitely has some minor bugs BUT by the time you are reading this it is most probably fixed :-)

Overall: Great value software. The team is continually developing it and adding new features.

Had it, now I don't

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability it gives me to really get in front of any possible negative reviews before they go live.

Cons: It didn't allow for easy access to see owner comments written from other sources, so sometimes we would respond a second time to old customers and bring up old issues as we couldn't see that we had already responded.

Overall: It was a phase.

easiest software to use out there!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, easy to train employees and engage our guests

Cons: no cons at all, this can't be easier to get reviews.

Overall: allows us to effectively ask for, manage and respond to all reviews!

Very easy to use and helpful product

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very helpful product that helps track reviews from customers. Easy to setup and show to customers

Cons: Some minor syncing issues but nothing major

Easy to use, limited reporting

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very simple to use, unfortunately, we didn't get the buy in we hoped for with our staff. I think we could have had much better results has our staff bought into the idea and actually used the tool.

Cons: I would have preferred more in depth reporting, and an easier way to see which reviews came from which sales people.

Overall: We have brought our 3.6 star rating to a 4.4, so I'd call it a success; however, with very little staff participation using the tool, I'm not sure Elevatie had a lot to do with it. It is a great tool, a great idea, but I feel like we were able to accomplish the same result even with our staff just asking their customers for reviews, not using the tool.

Helpful Review Software

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a quick way to get review invites sent out.

Cons: Lack of information available on the site.

Great!

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy for me as a sales rep to send off a quick review that is preloaded with the questions needed for a detailed review of myself with my guests.

Cons: You can't search all of your own reviews that people have left for you.

Review Software

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that you can send this to customers either by text or email. System is not over complicated and the end user has ease of use.

Cons: I think the mobile site can look a little nicer. Seems a little too plain

Awesome service

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can get the software customized to your liking álso how quick and easy it is to use

Cons: I do hàve anything bad to say about this network because for me they have always been on there game

Easy to use

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The desktop access of being able to see who and when writes a review is awesome. We are able to see stats of all our reviews.

Cons: Haven't had any issues with the software

Overall: Amazing.

Review of Elevatie

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to use

- Simple to find what you are looking for

- Very sleek

Cons: - The setting up of a message is a bit clunky

Overall: Great so far! We haven't had it for super long, but like it so far!

Fantastic support for my growing business

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the back office where I could track all of the analytics.

Cons: Nothing really, I just wish it could actually force my clients to leave a review.

Just missing one thing

May 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the idea. Cloud based is great. Support is amazing.

Cons: It's just missing an API. The only way I would use it regularly is if it could be fully automated. I need to be able to send review requests from my system based on events that happen in that system.

Overall: Great. Rep. was great to deal with. Appreciate the free trial and support during it.

Great experience and easy to use!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and has a clean interface.

Cons: There was nothing that I didn't like about the software.

My review

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the opportunity to funnel out bad reviews

Cons: Reach is only based on your current network

Overall: Expanded exposure

Great system for reviews

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love getting feedback from our clients so we know how we're doing or if we need to make any improvements.

Cons: Sometimes when I'm trying to send out a review invite I have trouble getting that option to come up.

Overall: If any customers are not satisfied with their experience with us they're usually very honest in their reviews. It gives us an opportunity to improve how we deal with them.

Experience

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and easy to access. Once you are inside the website everything is located right in front of you.

Cons: It will sometimes just shut down with no warning of an update coming.

Great start, needs more features

Apr 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best thing about the software is the fact that it lets customers review our company on Facebook and Google. A lot of the other review platforms send customers to a 3rd-party site where the reviews are hosted instead of posting directly to Facebook and Google.

Cons: We feel there should be more integrations and automations to be able to trigger automated emails that send to customers after they have purchased from us. We'd also like to see more widgets for the site to display customer reviews.

Overall: Overall, for the cost of the service, we are pleased with the service we receive.

REVIEW FOR ELEVATIE

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY EASY TO USE, ALL TABS ARE ORGANIZED SIMPLY AND VERY WELL DONE. DEFINITELY WOULD RECOMMEND TO OTHERS

Cons: NOT A FAN OF THE LOADING SCREEN, MIGHT BE MY WIFI ALTHOUGH IT SEEMS I HAVE TO WAIT A WHILE FOR THE PAGE TO LOAD

Overall: VERY WELL, NO MAJOR PROBLEMS, SIMPLE BUT PROFESSIONAL, LOVE IT

Elevatie is wonderful!

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helped me with my reviews and a small learning curve.

Cons: A bit hard to use the first time. But small learning curve.

Overall: The Rep did an excellent job of explaining his software. I first heard of him during a Start Up YYC event. He helped me with a free trial. At first I was skeptical but then using it, I realized the importance of how much great reviews can impact a someone especially when first starting out. Elevatie is such a great fit and I would highly recommend it!

Feedback

Apr 05, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was pretty easy to send review invites out

Cons: It did not always show all reviews, and goals were already set and could not change them.

Review

May 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use, functional, no issues, simple

Cons: I have no complaints on this, it was very simple to . use which is the most important

Overall: I found it very user friendly

Elevatie Review

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it sends them a invite for the review and it sets it up professionally.

Cons: Haven't had anything that I primarily dislike about this

Overall: Great

Secret Santa

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It digitalizes something like a company secret santa wonderfully

Cons: the sites attached to add things to your list are way too expensive

Overall: This made our company secret santa run wonderfully!

Great Value

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Great value of service compared to others in this space

Cons: More features but that will come with time

Review of Elevatie

Apr 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I enjoyed that it was easy to use and that I could costomize the page to my liking.

Cons: Some of the immages did not fit iin with my industry.

Overall: I was using the software to get customer reviews onto Google because my customers were not taking the time to post one themselves. This was a quick and easy way to post a review because they just had to click on a link that was sent to their phone.