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Forcura

Reviews of Forcura

4.5 (15)
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Pros

  • It has a clear orders outstanding workflow. It would be nice to organize paperwork by clinician name and/or region/location for ease of following up on missing documents.

  • We had a great in-depth training on how to use Forcura to help our role and it is really a game changer in many ways. So happy with it and the ease of use.

  • Their customer service is fantastic and they stick by their word to support their customers with superior quality.

Cons

  • I don’t like that because of the clunkiness and room for error, my staff don’t trust sending their documents to process.

  • I don’t like that I don’t always trust that paperwork is being uploaded correctly and that these is a lot of room for user error both in the mobile app and via computer.

  • Nothing in particular, the app was frustrating at first due to updates every week, but that was on our end to implement and by no means was a fault of forcura.

Showing Most Helpful

Showing 15 of 15 reviews

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Ginger P. avatar
Ginger P.
Director of Contracts and Licensing
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 14, 2019

"Forcura Orders Review"

Overall: Forcura staff from the Administration to support have been very professional and helpful. They follow the customers and tailor your needs to help assist you through the initial process and on going. They have been great with us.

Pros: That we no have an EMR System that attached and labels the documents electronically as we were previously doing this manually. We also use it to seperate, combine, label, and fax out other documents not associated to actual patients.

Cons: As a end user for orders, I really don't have a con for the software, it does exactly what we were told it would do.

Sheila C.
Billing Specialist
Health, Wellness and Fitness, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 28, 2022

"Great document workflow software"

Overall: One of the benefits is that Forcura has cut the time spent in Orders Processing. With a simple click, documents get assigned to the patient, making it super quick and simple to process orders, referrals and faxes.

Pros: Forcura is very user friendly even for employees who are less tech savy. They're customer service is really good, and they set up a meeting time to provide different demos to show you how it all works. The best part is that Forcura links with your EMR system, making tasks like Order Management/Referral attachment and other data entry aspects of the job smooth and easy. They use a barcode system on top of each document that helps connect that document to the appropriate client/patient.

Cons: I've been using Forcura for about 4 years now, and the only negative aspect that I've found so far is that if the bar code is not appropriately place on top of the document, it will send the document to "Inbound" where the user will have to manually grab it from that buck it and archive it into the correct patient.

Reasons for Switching to Forcura : Faxage, while being an excellent online fax tool, it doesn't connect with EMR systems.

Vendor Response

By Forcura on September 16, 2022
Thanks for being a Raving Fan, Sheila! We appreciate your comments and feedback. - Your friends at Forcura
Lindsy A.
Resident Services Director
Hospital & Health Care, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
September 7, 2022

"Forcura-no cure"

Overall: I think that the sales team pushes new features without fixing the current issues, it is clunky for users and is not organized.

Pros: I like it for tracking and reporting purposes. It has a clear orders outstanding workflow. It would be nice to organize paperwork by clinician name and/or region/location for ease of following up on missing documents.

Cons: I don’t like that I don’t always trust that paperwork is being uploaded correctly and that these is a lot of room for user error both in the mobile app and via computer. I don’t like that because of the clunkiness and room for error, my staff don’t trust sending their documents to process.

Christopher C.
Operations Systems Specialist
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 18, 2019

"Hard Work Pays Off"

Overall: Forcura is a company that wants to put in the work to be a market leader. They are keen on listening to their customers to keep a pulse on the problems that their technology can help to solve. They are motivated to adapt to the industry by staying abreast of industry trends but most importantly look to their customers to drive the roadmap. Their customer service is fantastic and they stick by their word to support their customers with superior quality.

Pros: In a paper-oriented post acute industry, Forcura is working hard to break down the barriers to paperless technology. From their initial platform to reduce paper-based faxing to their integration with HCHB, Forcura is pushing the boundaries of what it can do. Their new Forcura Connect API should reduce the burdens of platform integrations and enhance the benefits already provided by the product.

Cons: The User Interface. It isn't unbearable, however, with today's front-end platforms, Forcura can leverage a more intuitive UI. This is a goal of theirs based on customer feedback and we are looking forward to the improvements.

Kim G.
CEO
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2019

"Forward thinking "

Overall: As noted above process is streamlined with increased cash flow. My staff is also now communicating HIPPA compliantly- by using the app on smart phones. The staff is forward thinking, solving problems that existed in home care for decades.... Love it....

Pros: The ability to develop processes that track data in real time, decrease man hours, and decrease over head. This product has streamlined our orders, and increased our cash flow. We are able to drop a RAP in 7 days, compared to 21 days previously. Our quality improvement has seen significant changes in order compliance, and we were in the Pre-CLaim Review Process in Illinois with 100% affirmation, thanks to this product.

Cons: I have nothing. This company listens to concerns and makes quick changes when needed.

Stephanie S.
BSA
Hospital & Health Care, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 18, 2019

"Review"

Overall: Our company has noticed the physicians sign and return orders quicker utilizing Forcura. Also the ease of attaching documents to our EMR has been the biggest benefit.

Pros: The ease of using the software, less steps to return a signed order for billing, allowing field staff to capture images from the patient's home, and the ability to send a secure message.

Cons: The reports feature still needs some work as we've been waiting for quite some time for the Orders Tracking Report to be 100% functional.

Jennifer L.
Quality Manager
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 1, 2019

"Love it! Efficient, constantly evolving for the better"

Pros: Increased productivity in our Intake and medical records department. Allows our mobile clinicians to view important documents directly from the web. Their support is by far among the best I have experienced.

Cons: nothing... Couldn't have been more please after implementation and continue to feel that way three years later.

Reasons for Choosing Forcura : Light-years ahead of either of these systems.
Antonette B.
Project Manager
Health, Wellness and Fitness, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 15, 2019

"Project Manager "

Overall: The experience overall is great. The group is always willing to show us how the system works and ways to address the various issues we have

Pros: Integration with HCHB for its referral and order tracking.

Cons: The system ability is not able to identify current patients in the system easily. Would like to see the reporting system broken down more in the order tracking system

Linda M. avatar
Linda M.
CEO
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 15, 2019

"Back End Office Support "

Overall: Service is 5 star and their wiliness to work through any obstacles

Pros: Allows us to quickly and efficiently assure all documentation gets distributed to right area of our business. Speeds the process for referrals, orders, while organizing documentation.

Cons: little harder for my less tech savy members to grasp

Verified Reviewer
Training And Support Manager
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 15, 2019

"Best Customer Service EVER"

Overall: We've been using Forcura for 2+ years now, but felt an objective comparison with their competition was in order. Forcura won, hands down... now we're implementing more of their offerings.

Pros: Easy to Use, always UP, and Customer Service is extremely quick and proficient

Cons: Editing user access needs improvement to be faster and easier

Lisa R.
Software Support Specialist
Hospital & Health Care, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2019

"Forcura Review"

Overall: Forcura has improved our return on faxed order requests which in return improves our unbilled episodes. Forcura customer service is the absolute best. They are friendly, knowledgeable and prompt to respond.

Pros: The functionality is simple and very user friendly.

Cons: Forcura could improve on the editing capability within the PDF view of the documents.

Salena D.
IS Director
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 27, 2019

"Great Software with Great Support"

Overall: We have been able to streamline all paper document processes with Forcura.

Pros: Very user friendly and customizable. Excellent support

Cons: No cons for me with this software. Upgrade from previous vendor.

Verified Reviewer
IT Operations Specialist
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 18, 2019

"Forcura"

Overall: Eliminating the need for multiple programs to be able to scan and fax, is amazing for my team.

Pros: The ease. It is incredible simple for my users to get a handle on, and the support team is amazing.

Cons: Nothing in particular, the app was frustrating at first due to updates every week, but that was on our end to implement and by no means was a fault of forcura.

Elizabeth B. avatar
Elizabeth B.
Business Office Manager
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 14, 2023

"Excellent Software "

Pros: I love this product! It is excellent for electronic faxing and document management.

Cons: I would like to be able to send faxes and attach documents from the mobile app.

Sarah F.
Volunteer coordinator
Hospital & Health Care, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 20, 2020

"Great way to keep documents"

Overall: We had a great in-depth training on how to use Forcura to help our role and it is really a game changer in many ways. So happy with it and the ease of use.

Pros: Easy to use and store all of my important documents to scan in to different places.

Cons: Nothing really stands out as a con with this product.