Who Uses This Software?

We serve businesses of all industries and sizes.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    1 user, 1 number, includes 1000 texts per month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Callcap
  • www.callcap.com/
  • Founded 2001
  • United States

About NEXTms

Texting has become one of the most efficient and quickest ways for businesses to stay connected with consumers. Imagine your customers being able to text you through your main business phone line! NEXTms has a way for businesses to increase both performance and profit. The coolest thing is that this product works for every industry! You can now easily initiate or receive real-time texts, photos or videos securely from a computer.


NEXTms Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

NEXTms Reviews Recently Reviewed!


Call record great for training and review of message, text or recording.

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It captures every call, records conversation, and captures phone number of caller. Support was responsive and fixed while we spoke.

Cons: After hours, we were missing an 'office is Closed message', so the silence was recorded as well.
No other issues were noticed as a weak link.

Overall: When we get a call, the entire conversation is recorded as well as the phone number of the caller. This allows us to go back and call those who got us after hours. Also reviewed calls are used to train sales reps to improve phone skills during business hours. Dashboard allows us to review all calls and find info we didn't note during call. Helps us capture after hours interest in the vehicle designated in the reported email.

Vendor Response

by Callcap on July 25, 2018

Thank you for taking the time to leave this excellent review, Ray! We really appreciate your business.

Valuable system for monitoring phone calls and performance

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective you can hear your employees conversation to assure quality.

Cons: Could be a tad bit easier and user friendly. Overall it is what you pay for and I cannot say that would hold me back from recommending this software.

Overall: Recording phone calls to listen to again at a later time.

Vendor Response

by Callcap on February 08, 2018

Conrad, thank you for your review of us! At Callcap, we strive to ensure the best customer experience possible. Please let us know if we can assist in any way.

Happy new user

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Has everything I need to get the information necessary to improve my staffs phone etiquette and increase closing percentage

Cons: There is no App!

Overall: Experience is great, but I really think you should have an app at this point to make the mobile experience much more user friendly instead of having to log into the site on mobile.

Recommendations to other buyers: Develop an App!

Vendor Response

by Callcap on March 15, 2017

Thank you for the great feedback, Michael! We're always looking to enhance our customer experience, and an app is something we're considering!

Using Callcap for a quality customer experience.

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.

Vendor Response

by Callcap on March 16, 2017

Thanks for the great review, Dan!

Install was quick, easy and smooth; personnel knowledgeable and courteous.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far, I have found the software is very user friendly and I was able to quickly access the information needed.

Cons: Our firm is new to use the software installed. At this time, we do not have any no cons to submit.

Vendor Response

by Callcap on July 18, 2018

Thank you for your kind words, Beth. We really appreciate you taking the time to share your experience!

Callcap Usage

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with one of the customer service representatives, and all communication has been great :) Her follow through was exceptional, and she was so easy to work . We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.

Vendor Response

by Callcap on March 16, 2017

Thank you for the great feedback, Tammy!

New review

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We are new but the experience so far has been satisfactory. Nothing knocked my socks off but there have not been any issues.

Vendor Response

by Callcap on March 16, 2017

Thank you for your feedback, Julie! We offer frequent calibration calls with all of our customers. This is to ensure you're maximizing the full benefits of our products. We're glad that you're off to a great start!