--- title: "CloudCC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudCC Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/177776/CloudCC-CRM/" page_type: "product" language: "en" --- # CloudCC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CloudCC ## What is CloudCC? With many years of experience in CRM services, CloudCC Inc. provides professional CRM solution for both start-up and major companies in all of the industries. CloudCC helps you break down silos between sales, marketing, programs and projects by giving everyone a single, shared view of your company, customer, and data. ## What is CloudCC used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudCC?[Manage this product listing](https://www.g2.com/products/cloudcc/claim_requests/new?auto=true) ## CloudCC Overview Updated September 2026 AI summary CloudCC is an online CRM platform designed for small businesses, midsize companies, and enterprises seeking to manage customer relationships and sales processes. It offers contact management, lead tracking, pipeline management, and collaboration features, along with customizable reports, marketing automation, and mobile access. CloudCC is deployed via web, cloud, and mobile devices, supporting teams that require flexibility and integration options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudCC 4.7 (3) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.5 (6,068) Value For Money 5.0 (3) Value For Money 4.3 (4,685) Customer Service 5.0 (2) Customer Service 4.4 (4,478) ## CloudCC alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (659)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about CloudCC Overview ### What company size and specific industries is CloudCC built for? CloudCC is designed for organizations in manufacturing, finance, services, education, and nonprofit sectors. Its flexible system suits companies with varied requirements, making it a fit for businesses and institutions that need a customizable platform across different operational environments. Features and Usability ### What are the key features of CloudCC? CloudCC offers CRM and sales tools including contact management, lead management, opportunity management, deal management, pipeline management, and forecasting. It also includes marketing automation, email marketing, customer journey mapping, reporting and analytics, role-based permissions, workflow management, and third-party integrations for sales and service operations. Getting Started and Support ### What training and onboarding options does CloudCC offer? CloudCC provides in person training, webinars, and documentation to help teams get started. In person training supports direct instruction, webinars offer live online guidance, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does CloudCC offer? CloudCC provides 24/7 Live Rep support for customers needing direct assistance at any time. Support is available around the clock through live representatives, giving users immediate access to help when issues arise. ## Features AI summary Based on 1,422 CRM reviews Capterra data shows that buyers of online CRM rank the following features as their top priorities: - **Contact Management** (**48%** of reviewers rated this feature as critical) - **Data Import/Export** (**43%**) - **Workflow Management** (**43%**) CloudCC supports all three features that reviewers rate highest: **Contact Management**, **Data Import/Export**, and **Workflow Management**. Together, these capabilities help businesses keep customer records organized, move data in and out of the system with less manual work, and manage repeatable processes more efficiently, allowing teams to maintain cleaner data, improve follow-up, and keep customer-facing work on track. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Calendar Sync Synchronize with other calendars to view mutual availability and schedules Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CloudCC 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Gamification: Games or game-like elements to track progress and reward accomplishments - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Softphone: Use your computer as a phone device to make calls over the internet - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $15.00 Flat Rate,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Officer assistant Government Administration ### "CRM platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 23, 2019 Pros CRM platform is used over the internet and there is no additional payment for licensing, procurement, IT service...... Cons CRM platform is designed for small businesses Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Computer Software ### "A good software for CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2018 Pros Customizable functions are very helpful , we can implement our requirements. Cons A competitive advantage of the software is it’s suitable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2018 Hi there, what may I do for you? Need more detail please email songqc@cloudcc.com YY Yunkang Y. Operation Director Education Management ### "CloudCC provide cloud and on-permise solution, it is very nice for us to have a on-permise solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2018 CloudCC CRM make it easier for us to manage our campaign, we can capture more potential students from our campaign more easily. Transfer our leads to our consultant more efficiently, with cloudcc CRM we can manage more than 1 million customers without hiring more employees. Pros Powerful function and attractive price, CloudCC.com update their software everyday, so we can discover new features without any awareness. Also the team can provide consulting service, it is really important for us, we don't have enough resource to cover all the designation of this whole project. Cons New function to expand has a little hard for people who never use a system before, but if you pass their certifications for administrator and developer, every thing will be very easy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.