Groove.co

Groove

5 / 5 40 reviews

Who Uses This Software?

Chief Sales Officer, SVP/RVP Sales, VP Sales, Chief Revenue Officer, Sales Director, Sales Manager, Sales Operations, Sales Enablement.


Average Ratings

40 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Groove.co
  • www.groove.co
  • Founded 2014
  • United States

About Groove

Best sales automation solution for Salesforce & Gmail users. Our solution empowers the entire sales organization to plan and execute personalized outreach at scale with targeted campaigns, engage top accounts with smart account based sales features, and drive productivity using actionable analytics. We power industry leading sales teams around the world, including Google, Prezi, GoodData, HotSchedules, and many more.


Groove Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Groove Reviews Recently Reviewed!


Capterra-loader

Easy Quick Scheduling

Jul 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

Cons: The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

Overall: Very good.

Capterra-loader

Jacob from Goshen College

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The email tracking feature is what our office uses the most. I and a colleague helped the rest of our office set up their meetings calendars, which really excited everyone!
Obviously, the auto-logging feature with Salesforce cuts a lot of time for us and is the main reason we started partnering with Groove in the first place...

Cons: I know Groove has many more cool capabilities but I just haven¿t had the time to explore them further. I am curious to know how Groove can continue to complement us when we change over to the Lightning Experience?

Overall: The two times we¿ve had questions, we have gotten almost immediate responses from you all. Thanks so much!

Capterra-loader

E-mail tracking made easy

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really appreciate how Groove links up with SalesForce and Gmail. Its very simple to log email customer communications automatically, time email delivery, and track open & click through rates. Everything works very seamlessly.

Cons: When tracking e-mails, it is impossible to tell if a recipient has opened an e-mail 10 times or if they have opened once and forwarded the e-mail on to 9 other people who also opened the e-mail.
When cutting/pasting text with hyperlinks, the original hyperlinks get pasted in as different e-mail addresses linked to the groove app. From what I can see, they still get the recipient to the same location but the hyperlink becomes super long and a bit confusing which could throw off a recipient.

Overall: Love it. I really appreciate having this avenue to help manage my customer communications.

great add-on for customer facing roles

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The best feature for me was the ability to easily set up reminders for emails that are not getting an answer. The calendar scheduler, record of emails to Salesforce and scheduling emails and flows are all very easily configured and used.

Cons: Although very easy to use and learn, some minor UX details, like having to do 3-4 clicks to select a custom time for the reminders, are a bit annoying.

Overall: Groove helps me remember about conversations and follow ups I need to do that I would otherwise forget about. It keeps management and my peers aware of every interaction as emails are logged into Salesforce and helps my customers schedule a conversation with me through the calendar scheduler.

Groove filled in the gaps where Sales Force lapsed

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach.

Cons: CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update.

Overall: Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market

Great tool for streamlining customer onboarding

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Groove has simplified scheduling with a high volume of customers. Plus it's awesome that it integrates with many of the other tools we use for automation and CRM. Cuts out the hassle of back-and-forth communication with customers in order to find a time that works for everyone.

Cons: There are some current scheduling limitations/design flaws when it comes to creating buffers between meetings-- it is difficult to schedule calls that start at the top or middle of an hour while allowing for a 10+ minute buffer.

Overall: Groove has been awesome for us! Great customer service as well.

Capterra-loader

Great Tool

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email.

Cons: I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients.

Overall: I have't had any issues with Groove.

Capterra-loader

Game changing tool

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. It works like a charm.

Cons: I have no complaints about this software and would recommend it for any organization that uses Salesforce.

Overall: I am a huge proponent of Groove. It makes my life easier and helps my organization maximize value from our investment in Salesforce.

Great functionality and extremely easy to use

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Seamless integration into Gmail with powerful and intuitive functionality. I regularly use the "Send Later" feature as well as the "Email tracking" option. Plus, the Scheduler feature is an incredible time/frustration saver!

Cons: The only negative I can think of is that when utilizing the Salesforce email logging feature it has a tendency to double-log emails.

Overall: We mainly purchased Groove to give us the ability to log email messages from clients as activities under their records in our Salesforce org, and Groove has been a huge help in that area. Plus, we get all of the other great functionality, like "Send Later", "Email Tracking", and the awesome "Scheduler"!

Great experience with Groove

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Groove makes it so easy and seamless to connect your Gmail to Salesforce. Given those are the two tools that I live in on a day-to-day basis, Groove is a huge value add!

Cons: The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address. However, it's probably a necessary evil in order to quickly add people to an account within an email thread.

Overall: It's been really good. i used to religiously BCC to salesforce and took a little bit of time to adopt Groove. Once I did, I saw how easy it was to go directly into opportunities/accounts and I'm a big fan!

Easy to Use and Great for Sales

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the scheduler link and so does the sales team. It's great to be able to give the power to the customers to schedule their own demos/training on their own time.

Cons: I don't like that it's focused so much on the contacts when not every company works off contacts. For example, we work off of accounts and contacts are just related to the account (in reference to how we use salesforce). I'd like to see the ability to attach things to multiple accounts at once.

Overall: My experience with them has been great. They're always ready and willing to help if I have a question, the set up was beyond easy and my team enjoys the ease of the features.

Great for help linking software and contact of clients.

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that it connects my email to my salesforce and automatically logs the email as well as the templates it lets me store and organize to make my job easier.

Cons: I think the only issue I have is that it double links contact activity sometimes.

Overall: I love it, makes working on different software easy.

Capterra-loader

Essential tool for integrating email with Salesforce

Aug 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Groove is a necessity for our teams to work across email accounts and Salesforce. It makes recording email interactions quick and easy.

Cons: There are some limitations in that you can only view a certain number of cases when Grooving an email to a Salesforce record, and there is no way to choose the order in which those cases appear. Ideally it would be great to either display all cases, or present the cases with most recent first.

Capterra-loader

Why Groove Works For Me

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy, and I don't have to waste a lot of time learning new things

Cons: Nothing to dislike. Its a perfect tracking system.

Overall: Since I started using Groove, I now know when my emails are opened, so it makes for an easy follow-up, and I know how to handle the recipient. Works like a charm, every time.

Capterra-loader

Lifesaving Resource

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great tool for logging items into Salesforce, an amazing tool to check when and where an email was opened. , allows students to book time directly on my calendar.

Cons: I do not like some items in the groove sceduler, ex. use must always re name the meeting title even if it a preset one.

Overall: Groove has made it easier to email students from my web browsers instead of their Salesforce page, allows students to put time on my calendar via online, which is a little less intimidating and allows them to have control over their schedule. For students, who I need to keep more accountable I can see when and how many times they opened it.

Great tool

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.

Cons: nothing it was great all around. easy to navigate

Capterra-loader

Easy to use tool for sales reps

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Groove live within my inbox which makes it extremely easy to use. It logs my emails without any action on my part and provides me with context about the Salesforce record that I am emailing. It also lets me update the salesforce record from my email which fits into my existing workflows. The productivity tools such as automated task reminders if a prospect does not reply make my day a lot faster!

Cons: Would be nice if there was a mobile app for groove. Also would like if there was a way for it to track calls.

Capterra-loader

Groove is awesome!

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this software because it provides insights to the emails and proposals I am sending out to my clients and prospects. I can also set up templates and mail merges for special occasions.

Cons: I do not have anything bad to say about this software. Every sales person must have this.

Overall: Great! We've had support staff come to our office and work with our reps to maximize the software.

Groove Review

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how user friendly it is and how easy it is to access the template emails. In my line of work we use those all the time and they are easy to find, use, edit, access etc... I also really like the feature that allows you to see when emails have been opened, this helps to gauge interest levels and responsiveness once they are opened.

Cons: No current complaints. The only this is that I wish I knew all of the functions and capabilities, but that is user error.

Overall: Very satisfied and a great tool in the workplace!

Great Product, Above and Beyond Support

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Constantly being enhanced based on customer feedback.

Cons: occasional issues with getting logged out and having to sign back in

Overall: Groove is a great tool for a variety of different reasons. The calendar feature for "Schedule a meeting with me" is amazing alone. The ability to schedule outgoing emails is also clutch. Great experience with the tool and with support staff when looking for extended functionality and capabilities.

Easy to use & integration is smooth and seamless

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to store email templates and the integration with Salesforce make Groove one of the most useful programs I've ever used.

Cons: I'm not sure there are too many things I dislike about the software. Every now and then there are updates that address little issues that I normally wouldn't have even realized were an issue to begin with.

Overall: I am able to manage my time much better and keep track of my prospects/ pipeline using groove emails and their integration with Salesforce. It really makes life that much easier. Very user friendly and easy to understand.

Capterra-loader

Account Executive

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A great way to track emails, personalize emails and send out mass emails that seem to be personalized. The feature that removes people who have responded is the best too---less for me to keep track of.

Cons: I have no complaints. My rep has always been super responsive.

Overall: It's been great in the last 1.5-2 years that I've been using it.

Ease of Groove:

Jul 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. It is also a great tool of organization for keeping all of our canned emails in one place.

Cons: The only thing I do not like is if an email has the same subject line they are clumped together in a thread and then I can't tell which prospect actually opened the email.

Overall: My overall experience with Groove has been great! It has really helped my team out a lot.

Love the Follow up and tracking features

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can send delayed emails and as well as track when an email was opened

Cons: none at this time. All the functions are easy to use and track

Overall: Once I set up groove it was very easy to use. I love that clients can make appts on my calendar using the groove link as well as I can track emails and have the ability to send out delayed customized emails

Groove into you workflow

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and integration with Salesforce

Cons: Inability to continually manage and import account and contacts post lead conversation. This isn't necessarily the point either of Groove.

Overall: Groove has a great staff that is always helpful and help with any request or support you put through. Would highly recommend for inside sales teams.

Groove Review

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that you can sync salesforce, gmail, and other softwares with groove so all the information you need is readily available!

Cons: The scheduling system is off. The fact that you still cannot create meetings with buffers on the :00, :30 doesn't make any sense!

Overall: Pretty good, very happy with everything!

Groove makes life easier!

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the Scheduler Link. This makes setting appointments with my clients and co-workers easy. My clients have also commented on how much they like the feature.

Cons: I wouldn't say I like these the least, I just never reference them: Analytics and Accounts.

Overall: Using Templates has saved me so much time in repetitive emails. With just a couple of clicks, I have saved several minutes. That really adds up by the end of the day or week!

Great for sales!

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: E-Mail open/reply tracking is invaluable. I love being able to see when people are interacting with my e-mails.

Cons: I think this is more of an organization issue, but our pre-defined templates are a mess. We need to figure out better organization of that.

Sales dev

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love to know who, when and how many people open the email.

Cons: I dislike how I cant see who opens the email from a forwad

Overall: Overall, I dont know how successful I would be without the software. It gives me insights in real time

Groove is a great tool!

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, love the send late function especially when emailing international

Cons: Sometimes doesn't load within gmail and have to re start the platform

Overall: Been super great! Very easy to use and train people how to use

Best way to track activities

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Best SFDC/Gmail sync on the market. Product road map is defined and geared for success

Cons: I would prefer a different UI on Groove flows. A universal work step page is very needed

Groove review

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to see when my emails are being opened, read, and when links are being clicked on.

Cons: There is nothing I dislike about this software.

Overall: I love the groove scheduler as it allows me to easily schedule appointments with prospective students. It saves time and prevents the back and forth of finding availability that fits both myself and the client.

Simplifies my workflow

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The gmail integration let's me bring in templates and initiate flows quickly and easily

Cons: How you cannot edit the flow directly from within gmail

Capterra-loader

The perfect tool for any sales professional

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It seamlessly integrates into Gmail and Salesforce and offers a lot of easy to use tools for daily work. Especially the Groove Dialer with its integrated logging tool is awesome

Cons: There is no German interface. The flow functionality is not useful for the way my company does sell (no Spam!)

Very helpful sales tool!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The automatic emailing scheduling and reminds, the workflows and smart email templates, and email tracking!

Cons: Some strange UI bugs, but it's still a new product!

Overall: Groove has led us to increase tenfold our initial prospect meetings and has led to a direct increase in sales. Couldn't be more happy with it!

Always up to Date with groove

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that you can track and be aware who´s checkt already your Email.

Cons: Sometimes the Message about the "xxx opened your Email" can be nervwracking.

Overall: I have a positive Userexpereince all over. I can highly recommend groove.

Helpful, Creative, Can't Live Without

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Groove is easy to use and has many features. I haven't been able to use all of the features yet, but the newsletters they send out helps a lot when you're trying to learn a new feature. This product is also pretty stable, I haven't run into any dysfunctions of the software.

Cons: No Cons yet! I do have to remember to unselect emails that I don't want tracked, but I don't really fine it much of an issue at all.

Capterra-loader

Great App!

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the templates! It makes sending out general information super easy!! The arrangment of the template folders, most used and favorites are great features! Highly recommend using them! The options to autofill names are great too!

Cons: I havent found anything i dont like yet on this app

Overall: It has been pleasant.

Easy and Helpful

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Groove is great because it allows me to gauge how effective my emails are and which ones are being opened and read at a higher rate.

Cons: I can't say that there is anything I particularly dislike about Groove

Overall: Overall Groove has helped me be more effective with my email communication

Solid product

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great customer support, feature set that should cover most SMB needs

Cons: Clunky UI but hopefully they can continue to address that.