Who Uses This Software?

Chief Sales Officer, SVP/RVP Sales, VP Sales, Chief Revenue Officer, Sales Director, Sales Manager, Sales Operations, Sales Enablement.


Average Ratings

78 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Groove.co
  • www.groove.co
  • Founded 2014
  • United States

About Groove

Best sales automation solution for Salesforce & Gmail users. Our solution empowers the entire sales organization to plan and execute personalized outreach at scale with targeted campaigns, engage top accounts with smart account based sales features, and drive productivity using actionable analytics. We power industry leading sales teams around the world, including Google, Prezi, GoodData, HotSchedules, and many more.


Groove Features

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

Groove Reviews Recently Reviewed!


Capterra loader

Do More With Less

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Cons: I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Overall: Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Capterra loader

Easy Quick Scheduling

Jul 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

Cons: The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

Overall: Very good.

Great solution for sales teams

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the ease easily being able to pull templates and leverage stats on the success of them. The flow feature is one of my favorites, being able to add a prospect into a cadence and not have to worry about them falling through the cracks. If they respond - they automatically get pulled from the flow which is great.

I also like the reminder feature. There are times during the day you are firing off messages, and the reminder feature allows those emails to come to the top of your inbox after a day or week, or even month, if they do not respond. It helps me stay on top of my leads.

Cons: The user experience in the flows is sometimes a challenge. It is not as clean as I'd like it to be, but I believe there is a new beta version that will help in cleaning that up.

Capterra loader

Jacob from Goshen College

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The email tracking feature is what our office uses the most. I and a colleague helped the rest of our office set up their meetings calendars, which really excited everyone!

Obviously, the auto-logging feature with Salesforce cuts a lot of time for us and is the main reason we started partnering with Groove in the first place...

Cons: I know Groove has many more cool capabilities but I just haven't had the time to explore them further. I am curious to know how Groove can continue to complement us when we change over to the Lightning Experience?

Overall: The two times we've had questions, we have gotten almost immediate responses from you all. Thanks so much!

Capterra loader

Best in Class Service for Email Campaigns

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Working in sales for 8+ years, I've used several services at different companies and I have found Groove to be the easiest and most efficient for tracking and sending email campaigns.

I also really like the calendar/scheduler link format which works great for booking meetings on short notice.

Cons: I have not had any issues in the past 2 years using the service

Overall: It has streamlined email tracking for overall performance metrics for our sales ops team, and for me personally it has been a very user-friendly service that keeps me on track and allows me to focus on my core responsibilities and not administrative tasks.

Feature-rich email sync app

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's hard to pick one thing as the best, but by a small margin, our users like the email tracking feature.

Cons: As a nonprofit, it would be helpful if Groove could leverage the additional email address and phone number fields available in the Salesforce NPSP. Groove is limited to just the standard fields.

Overall: This is not necessarily a business problem, but Groove allows users to bypass having to login to Salesforce at all, if the user primarily communicates with their Contacts via email and the Contact record is also found in Salesforce.

great add-on for customer facing roles

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best feature for me was the ability to easily set up reminders for emails that are not getting an answer. The calendar scheduler, record of emails to Salesforce and scheduling emails and flows are all very easily configured and used.

Cons: Although very easy to use and learn, some minor UX details, like having to do 3-4 clicks to select a custom time for the reminders, are a bit annoying.

Overall: Groove helps me remember about conversations and follow ups I need to do that I would otherwise forget about. It keeps management and my peers aware of every interaction as emails are logged into Salesforce and helps my customers schedule a conversation with me through the calendar scheduler.

Groove filled in the gaps where Sales Force lapsed

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach.

Cons: CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update.

Overall: Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market

Great tool for streamlining customer onboarding

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Groove has simplified scheduling with a high volume of customers. Plus it's awesome that it integrates with many of the other tools we use for automation and CRM. Cuts out the hassle of back-and-forth communication with customers in order to find a time that works for everyone.

Cons: There are some current scheduling limitations/design flaws when it comes to creating buffers between meetings-- it is difficult to schedule calls that start at the top or middle of an hour while allowing for a 10+ minute buffer.

Overall: Groove has been awesome for us! Great customer service as well.

Capterra loader

Great Tool

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email.

Cons: I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients.

Overall: I have't had any issues with Groove.

Capterra loader

Game changing tool

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. It works like a charm.

Cons: I have no complaints about this software and would recommend it for any organization that uses Salesforce.

Overall: I am a huge proponent of Groove. It makes my life easier and helps my organization maximize value from our investment in Salesforce.

Capterra loader

Very happy with Groove

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed a tool to track all of our emails from Gmail to SFDC as well as standard templates. Groove has done that and more. I also like it's ability to measure engagement at the account level. An added plus is the email flows. Our teams have been fairly creative. We also use the calendar scheduling feature.

Cons: I would like to have the engagement score visible in SFDC so I can score off of it. It's crazy that you can't access it.

Overall: Onboarding has been smooth and the product does what you need and more.

Time emails effectively

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Groove allows you to calendar emails and time delivery that works best for your recipient. No more sending emails at with improper timing because you and your recipient are in different time zones.

Groove also allows you to see who is opening, clicking, and responding to your emails.

Cons: Groove does not allow you to see when an email has been forwarded. This can lead to inaccurate data for opens & clicks.

Overall: We are better able to see everyday email effectiveness and productivity across our team.

Great functionality and extremely easy to use

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Seamless integration into Gmail with powerful and intuitive functionality. I regularly use the "Send Later" feature as well as the "Email tracking" option. Plus, the Scheduler feature is an incredible time/frustration saver!

Cons: The only negative I can think of is that when utilizing the Salesforce email logging feature it has a tendency to double-log emails.

Overall: We mainly purchased Groove to give us the ability to log email messages from clients as activities under their records in our Salesforce org, and Groove has been a huge help in that area. Plus, we get all of the other great functionality, like "Send Later", "Email Tracking", and the awesome "Scheduler"!

Great experience with Groove

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Groove makes it so easy and seamless to connect your Gmail to Salesforce. Given those are the two tools that I live in on a day-to-day basis, Groove is a huge value add!

Cons: The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address. However, it's probably a necessary evil in order to quickly add people to an account within an email thread.

Overall: It's been really good. i used to religiously BCC to salesforce and took a little bit of time to adopt Groove. Once I did, I saw how easy it was to go directly into opportunities/accounts and I'm a big fan!

Easy to Use and Great for Sales

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the scheduler link and so does the sales team. It's great to be able to give the power to the customers to schedule their own demos/training on their own time.

Cons: I don't like that it's focused so much on the contacts when not every company works off contacts. For example, we work off of accounts and contacts are just related to the account (in reference to how we use salesforce). I'd like to see the ability to attach things to multiple accounts at once.

Overall: My experience with them has been great. They're always ready and willing to help if I have a question, the set up was beyond easy and my team enjoys the ease of the features.

Great for help linking software and contact of clients.

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it connects my email to my salesforce and automatically logs the email as well as the templates it lets me store and organize to make my job easier.

Cons: I think the only issue I have is that it double links contact activity sometimes.

Overall: I love it, makes working on different software easy.

Capterra loader

Essential tool for integrating email with Salesforce

Aug 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Groove is a necessity for our teams to work across email accounts and Salesforce. It makes recording email interactions quick and easy.

Cons: There are some limitations in that you can only view a certain number of cases when Grooving an email to a Salesforce record, and there is no way to choose the order in which those cases appear. Ideally it would be great to either display all cases, or present the cases with most recent first.

Account Executive

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so effortless to link all my emails to SFDC, track opens, and plan out a lot of prospecting outreach with a few clicks.

Cons: Keeping needing to update and link to my inbox. Might be something I'm doing?

Overall: Customer service has been great. Been using it for 3 years now.

Capterra loader

Why Groove Works For Me

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy, and I don't have to waste a lot of time learning new things

Cons: Nothing to dislike. Its a perfect tracking system.

Overall: Since I started using Groove, I now know when my emails are opened, so it makes for an easy follow-up, and I know how to handle the recipient. Works like a charm, every time.

Capterra loader

Lifesaving Resource

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool for logging items into Salesforce, an amazing tool to check when and where an email was opened. , allows students to book time directly on my calendar.

Cons: I do not like some items in the groove sceduler, ex. use must always re name the meeting title even if it a preset one.

Overall: Groove has made it easier to email students from my web browsers instead of their Salesforce page, allows students to put time on my calendar via online, which is a little less intimidating and allows them to have control over their schedule. For students, who I need to keep more accountable I can see when and how many times they opened it.

Easy, intuitive and syncs with Salesforce

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use, its very intuitive and helpful to have the on line for quick questions. I also love that it integrates with Gmail and Salesforce and that you easily add someone to a Groove Flow from Salesforce or use a Groove template while creating an email in Gmail.

Cons: If I have access to many folders of templates I have to scroll through to find the one I want.

The Best Scheduling Function

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the access to templates and the ability to create my own layouts to draft emails to students. The scheduling function is extremely useful too and allows me to set up specific appointments with my students.

Cons: I wish there were more options to have saved on your favorites page. Sometimes I find that I have emails I have to go back and search for more often then less.

Great tool

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.

Cons: nothing it was great all around. easy to navigate

Amazing phone/email cadence tool from a company that is constantly evolving!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Cons: There are still some features I would like to see added - easier image/video integration and more options in regards to what can be added to an email. Occasional bugs, but these have been quickly fixed by support every single time for me.

Overall: Groove has made it extremely easy for our entire sales team to create manageable cadences and keep up with their leads. It is very easy to pickup for beginners but has enough depth that it is useful for experiences users as well.

Capterra loader

Easy to use tool for sales reps

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Groove live within my inbox which makes it extremely easy to use. It logs my emails without any action on my part and provides me with context about the Salesforce record that I am emailing. It also lets me update the salesforce record from my email which fits into my existing workflows. The productivity tools such as automated task reminders if a prospect does not reply make my day a lot faster!

Cons: Would be nice if there was a mobile app for groove. Also would like if there was a way for it to track calls.

Capterra loader

Groove is awesome!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software because it provides insights to the emails and proposals I am sending out to my clients and prospects. I can also set up templates and mail merges for special occasions.

Cons: I do not have anything bad to say about this software. Every sales person must have this.

Overall: Great! We've had support staff come to our office and work with our reps to maximize the software.

Groove Review

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how user friendly it is and how easy it is to access the template emails. In my line of work we use those all the time and they are easy to find, use, edit, access etc... I also really like the feature that allows you to see when emails have been opened, this helps to gauge interest levels and responsiveness once they are opened.

Cons: No current complaints. The only this is that I wish I knew all of the functions and capabilities, but that is user error.

Overall: Very satisfied and a great tool in the workplace!

Great Product, Above and Beyond Support

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Constantly being enhanced based on customer feedback.

Cons: occasional issues with getting logged out and having to sign back in

Overall: Groove is a great tool for a variety of different reasons. The calendar feature for "Schedule a meeting with me" is amazing alone. The ability to schedule outgoing emails is also clutch. Great experience with the tool and with support staff when looking for extended functionality and capabilities.

Easy to use & integration is smooth and seamless

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to store email templates and the integration with Salesforce make Groove one of the most useful programs I've ever used.

Cons: I'm not sure there are too many things I dislike about the software. Every now and then there are updates that address little issues that I normally wouldn't have even realized were an issue to begin with.

Overall: I am able to manage my time much better and keep track of my prospects/ pipeline using groove emails and their integration with Salesforce. It really makes life that much easier. Very user friendly and easy to understand.

Capterra loader

Groove is Great

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that Groove is great with Gmail which is what my team works with. It allows me to send templates directly through Salesforce and on Gmail. The ease of use, the integrations, and the template/flow creation are great.

Cons: They still do not have an A/B test for their flows but I know they have that on their roadmap

Groove Review

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows you to track emails. Allows the option to connect to another application. Templates are available to use. Makes working through email more efficient. Can see when emails are being opened.

Cons: when updates happen you lose your templates created, that could be an update issue not groove issue. Sometimes it says its tracking but it really is not tracking.

Overall: Groove has made my job a lot easier with tracking and templates. The function of being able to see when emails are opened has been great and bad.

Ease of Groove:

Jul 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. It is also a great tool of organization for keeping all of our canned emails in one place.

Cons: The only thing I do not like is if an email has the same subject line they are clumped together in a thread and then I can't tell which prospect actually opened the email.

Overall: My overall experience with Groove has been great! It has really helped my team out a lot.

Love the Follow up and tracking features

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can send delayed emails and as well as track when an email was opened

Cons: none at this time. All the functions are easy to use and track

Overall: Once I set up groove it was very easy to use. I love that clients can make appts on my calendar using the groove link as well as I can track emails and have the ability to send out delayed customized emails

The Best Tool for Sales Team

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: allows me to communicate very quickly with clients and track my effectiveness

Cons: The flow can not be sent, there is no related contact

Overall: Use this tool every day to communicate with our customers, I think it helps us communicate much faster and effectively, it allows us to track emails, send mass communications and many more tools that I hope to discover

Groove is SO helpful

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Groove is THE feature that is making my work way easier. I'm more productive because I can be fast on filling my CRM and answering the customer. It's just great !

Cons: I can't really see one... It's super easy to use and I've never had any "bug"

Overall: Sending mails and filling my CRM (Salesforce) are my daily tasks. I've so many conversation by mails with my partners and client. And I've to fill the datebase so we can track all these conversations. Groove is always connected to my computer to help me doing this tasks !

Groove into you workflow

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and integration with Salesforce

Cons: Inability to continually manage and import account and contacts post lead conversation. This isn't necessarily the point either of Groove.

Overall: Groove has a great staff that is always helpful and help with any request or support you put through. Would highly recommend for inside sales teams.

Groove Review

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that you can sync salesforce, gmail, and other softwares with groove so all the information you need is readily available!

Cons: The scheduling system is off. The fact that you still cannot create meetings with buffers on the :00, :30 doesn't make any sense!

Overall: Pretty good, very happy with everything!

Best Sales Automation Tool Ever

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Saves times and energy for sales reps to focused on selling vs data entry

Cons: It's awesome but they can improve on a couple of things. There are some buggy thing with edu emails logging into SFDC and some features are still lacking

Overall: It's the best tool in our entire Sales tech stack (outside of Salesforce).

Tracking

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this as an upper management tool within our company. Who is looking at what I sent, when and where. I can see how many times they opened it which helps me know what ownership is thinking. If he keeps opening the file and is passing it along I know that the information I sent him is being looked at and to stay on top of it myself.

Cons: Haven't had an issue as of yet - just have enjoyed the easy use of it. Keeps it simple.

Its so easy!

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of sending emails with the auto-fill features and saved templates! Scheduling conversations with prospects is easy as well. Insert one link and they can pick a time that works for them and Groove communicates it to my calendar to make sure I have an opening and remind me of the event.

Cons: Nothing! I'm not the most tech-savvy person but once a colleague showed me how to for what I needed, I was set.

Groove makes life easier!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the Scheduler Link. This makes setting appointments with my clients and co-workers easy. My clients have also commented on how much they like the feature.

Cons: I wouldn't say I like these the least, I just never reference them: Analytics and Accounts.

Overall: Using Templates has saved me so much time in repetitive emails. With just a couple of clicks, I have saved several minutes. That really adds up by the end of the day or week!

Great for sales!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: E-Mail open/reply tracking is invaluable. I love being able to see when people are interacting with my e-mails.

Cons: I think this is more of an organization issue, but our pre-defined templates are a mess. We need to figure out better organization of that.

I use Groove Everyday at Work!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that I can write an email and set a reminder for it to be sent. I am very forgetful lol. Also, I like that we can see who is opening our emails just in case "they didn't receive it".

Cons: I do not like how sometimes the system is down and all my most recent templates and favorite templates are no longer saved after restarting the software. But other than that I love it.

Capterra loader

Great product to make your recruiters far more efficient

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The automated reminders to follow up on an email if they haven't replied within a certain amount of time. Others here seem to be a huge fan of the flows for prospecting but I haven't used them a ton.

Cons: The obtrusive Groove Dialer window which has a tendency to pop up in every browser window from time to time. Annoying because it won't minimize!!

Overall: Making our sales team far more efficient.

Groove- Easy to Use and Implement

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is super helpful and has helped my team achieve a consistent email strategy.

Cons: We have enjoyed using this software. We would love to see additional resources with editing templates implemented.

Groove is a great tool!

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, love the send late function especially when emailing international

Cons: Sometimes doesn't load within gmail and have to re start the platform

Overall: Been super great! Very easy to use and train people how to use

Sales dev

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love to know who, when and how many people open the email.

Cons: I dislike how I cant see who opens the email from a forwad

Overall: Overall, I dont know how successful I would be without the software. It gives me insights in real time

Best way to track activities

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Best SFDC/Gmail sync on the market. Product road map is defined and geared for success

Cons: I would prefer a different UI on Groove flows. A universal work step page is very needed

Groove makes communication so much easier

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I send hundreds of emails weekly. Many of those messages are the same. Groove makes sending the same message to a lot of people much easier. I also love the fact that I can see when an email that I send has been opened or engaged.

Cons: I don't have any qualms about Groove. It has made my experience in my current role far smoother.

Capterra loader

Best tracking and scheduling software I've used

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Groove allows me to schedule my emails maximising efficiency, allowing more time for more important tasks it also has the best email tracking functionality I have used

Cons: For what it does it tick all boxes I don't have any cons I would like to point out

Overall: Groove is excellent and I would 100% refer the use of groove to another business / salesperson

Groove review

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to see when my emails are being opened, read, and when links are being clicked on.

Cons: There is nothing I dislike about this software.

Overall: I love the groove scheduler as it allows me to easily schedule appointments with prospective students. It saves time and prevents the back and forth of finding availability that fits both myself and the client.

Love it!

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps me stay in a workflow and get a bunch of calls done at once without popping in and out of my CRM (Salesforce) and then back to Groove.

Cons: Sometimes buggy when adding contacts - or not easy to add enough filters to grab the right people into a flow.

Overall: Customer support is very helpful, and it's been a great tool at work.

Great prospecting tool

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Managing prospecting to different buckets of contacts.

Cons: Contacts must be updated in your CRM. So it's dependent on your contacts being up to date in SalesForce. Not really a con. An integration with Zoominfo to suggest new phone number or another contact would be great.

Overall: Great tool. Essential for new business teams

Simplifies my workflow

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The gmail integration let's me bring in templates and initiate flows quickly and easily

Cons: How you cannot edit the flow directly from within gmail

Capterra loader

The perfect tool for any sales professional

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It seamlessly integrates into Gmail and Salesforce and offers a lot of easy to use tools for daily work. Especially the Groove Dialer with its integrated logging tool is awesome

Cons: There is no German interface. The flow functionality is not useful for the way my company does sell (no Spam!)

Very helpful sales tool!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The automatic emailing scheduling and reminds, the workflows and smart email templates, and email tracking!

Cons: Some strange UI bugs, but it's still a new product!

Overall: Groove has led us to increase tenfold our initial prospect meetings and has led to a direct increase in sales. Couldn't be more happy with it!

Great for time and email management

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Setting up follow up emails, using templates, and syncing tasks with the calendar feature make Groove invaluable to my daily work performance. Setting up flows for outbound campaigns is so simple, with reporting on open rates, click throughs, etc. that are extremely helpful for follow up action.

Cons: It would be nice to have A/B testing capability on email flows. While setting up concurrent flows is nice, it would be helpful to have comparisons within the same campaign.

Overall: Using templates for quick email composition and reminders to follow up on communication sent out makes me a more efficient employee, I don't know what I'd do without Groove.

Groove is the best

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it tracks my customers across platforms and gives me the analytics to do my job better.

Cons: I wish there were more functions in seeing my data. It's often hard to get to the information I want.

Overall: I love this and it has improved my job overall.

adm counselor

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's simple and easy use. Good software

Cons: I don't have anything that I don't like

Overall: good

Makes connecting with your customer Effortless!

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease-of-use and the many small features around Templates. The calendar features are amazing

Cons: Setting up workflows takes some experience. Not a showstopper

Overall: Very fast way to send out workshop invites.

Ability to create multiple templates for multiple topics.

Always up to Date with groove

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really like the fact that you can track and be aware who´s checkt already your Email.

Cons: Sometimes the Message about the "xxx opened your Email" can be nervwracking.

Overall: I have a positive Userexpereince all over. I can highly recommend groove.

My go-to

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: -I like that it allows me to gauge what communication is effective and what isn't getting through to my audience.

Cons: -I wish it showed more detail such as what links users clicked on in emails and stuff like that.

Groove Review

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that it is easy to use and is simple to follow.

Cons: I don't like how sometimes it freezes and I have to restart to get it to work.

Easy Canned Messages

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use especially for more personal canned messages that tracks link usage.

Cons: You cannot see your canned messaged easily .

Helpful, Creative, Can't Live Without

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Groove is easy to use and has many features. I haven't been able to use all of the features yet, but the newsletters they send out helps a lot when you're trying to learn a new feature. This product is also pretty stable, I haven't run into any dysfunctions of the software.

Cons: No Cons yet! I do have to remember to unselect emails that I don't want tracked, but I don't really fine it much of an issue at all.

Capterra loader

Great App!

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the templates! It makes sending out general information super easy!! The arrangment of the template folders, most used and favorites are great features! Highly recommend using them! The options to autofill names are great too!

Cons: I havent found anything i dont like yet on this app

Overall: It has been pleasant.

Simple tool to get the sales team going

Jan 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The simplicity of this product is outstanding. It helps in tracking the open rate and response rate of emails. It's one stop solution to streamline the sales teams workload. The calls, emails and further communication can be strategically placed so as to get better response. The templates are also great to use

Cons: There are 2 things that bother me right now.

1. It's doesn't have an emergency customer care system which is available 24 X 7.

2. It lacks the availability of push notifications.

Overall: It's has really helped in overcoming the work management by the sales team. Now they can track and connect at the right time and gather right response too.

Groove Not Helpful For Mass Sales Emailing

Feb 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I like seeing views in real time which include location, hyperlink, and name.

Cons: When I send similar emails to employees of the same company, it groups them all together by the first person contacted, thus I am not able to understand which specific individuals are opening my emails.

Overall: It is very helpful knowing if companies or specific individuals are continuously opening my emails.

Student Success Advisor

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how it seemlessly syncs with Salesforce and Google. It makes it easy to track meetings on my calendar and provide my availability via email.

Cons: I haven't yet figured out how to use the email templates. It's a little confusing.

Overall: My experience has been positive so far.

Easy and Helpful

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Groove is great because it allows me to gauge how effective my emails are and which ones are being opened and read at a higher rate.

Cons: I can't say that there is anything I particularly dislike about Groove

Overall: Overall Groove has helped me be more effective with my email communication

Could not live with out it!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of use to send quantity number of emails while keeping them feeling quality is important.

Cons: When it has glitches I have to re start a few times.

Overall: I need Grove to function!

Great product

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that it tells me how many times someone has viewed an email

Cons: The custom time feature is the least easy to use

Overall: The link to my calendar feature is awesome for scheduling meetings

Review

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: I like the work flow and how it helps keep your cadence on lock

Cons: It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.

Groove User

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: the flows are the piece I found to most beneficial.

Cons: sometimes I've noticed Groove will lag, and that can be annoying.

Solid product

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Great customer support, feature set that should cover most SMB needs

Cons: Clunky UI but hopefully they can continue to address that.

Groove is the way to go

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Functionality. Great support

Cons: The inability to change the name of a meeting before it gets sheduled.

Great Aggregator

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is nice to have all of the vendors in one location to review.

Cons: At this point there isn't anything negative.

Overall: Good