--- title: "rater8 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about rater8 Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/177794/rater8/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # rater8 Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) rater8 ## What is rater8? Outshine your competition with a perfect online image powered by rater8, healthcare's top-rated reputation management solution. rater8 helps medical practices and hospitals build robust, balanced online reputations across the top healthcare review sites: Google, Healthgrades, Vitals, WebMD, and Facebook. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger. ## What is rater8 used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 187 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $89 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Patient Engagement / 2026 - Reputation Management / 2026 - Review Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for rater8?[Manage this product listing](https://www.g2.com/products/rater8/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### rater8 5.0 (183) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $89 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (183) Ease Of Use 4.7 (60) Value For Money 4.8 (163) Value For Money 4.5 (54) Customer Service 5.0 (180) Customer Service 4.6 (54) ## rater8 alternatives [4.5 (167)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (60)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178112/SocialSurvey/) [View all alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) ## FAQs about rater8 Overview ### What problems does rater8 solve? rater8 solves the problem of limited patient feedback, fragmented online reviews, and slow responses to service concerns. It automates patient surveys, centralizes reviews across providers and locations, supports timely replies, and turns feedback into reports for improving scheduling, wait times, staff performance, and patient experience. Practice managers, healthcare marketers, and provider groups benefit most. Answer based on 137 reviews Overview ### Which roles and teams benefit most from rater8? rater8 is most used by practice administrators, practice managers, and office administrators who manage patient feedback and online reputation tasks. Marketing managers, directors, specialists, and coordinators use it to collect reviews and support local visibility. CEOs, COOs, and operations leaders monitor reputation performance across locations and guide service improvements. Answer based on 184 reviews Overview ### What company size and industries is rater8 built for? rater8 serves small healthcare private and specialty medical practices, with 82% of reviewers from small businesses and Medical Practice its top industry at 45%. It also supports hospital networks, reflected by 40% of reviewers in Hospital & Health Care, plus midsize organizations (17%). Its common use case is reputation management (67%). Answer based on 184 reviews Features and Usability ### What are the key features of rater8? rater8 includes review generation and review requests for collecting patient feedback, plus surveys that support anonymous or named responses. Its dashboard provides reporting/analytics and review monitoring, while real-time notifications flag feedback for follow-up. Response management uses AI/Machine Learning and supports negative feedback management. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? rater8 starts at $89 per user/month for raVE Lite, while raVE Pro costs 109 per user/month. A free version and free trial are available. Reviewers generally consider pricing reasonable for the value, though some cite higher costs for large provider groups, add-ons, or overlapping vendor packages. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does rater8 integrate with? rater8 integrates with over 40 third-party tools, including EPIC, CareCloud, DrChrono, CureMD, Elation, Greenway Practice Management, AdvancedEHR, and Azalea Health. Its catalog focuses on healthcare and electronic health record platforms, supporting connections across clinical, practice management, and patient-facing workflows. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does rater8 offer? rater8 provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Answer based on 1 reviews Getting Started and Support ### What customer support options does rater8 offer, and how do users rate the experience? rater8 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally report prompt, knowledgeable, thorough assistance, with requests often answered quickly and account teams providing implementation guidance and follow-up. A recurring frustration is limited customer service staffing, while some users find the portal initially confusing. Answer based on 56 reviews Review management ### How well does rater8 manage online reviews? rater8 centralizes review requests, monitoring, responses, and reputation reporting for healthcare practices and multi-location teams. Users value automated outreach, provider and location tracking, survey feedback, website testimonials, and customizable response templates. Some teams want more tailored AI-generated replies, and the platform limits responding to reviews after a set window. Answer based on 81 reviews ## Who uses rater8? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,563 Reputation Management reviews Capterra data shows that buyers of Reputation Management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) rater8 supports all three of the features reviewers rate most highly: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, respond to issues before they spread, and keep track of brand sentiment across review channels, allowing teams to protect their reputation and improve the customer experience. Review Request 4.9 (54) 62.96% of 54 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.9 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.9 (86) 61.63% of 86 reviewers that rated this feature as important or highly important It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Reviewers indicate that monitoring is efficient, saves time, and helps address issues quickly, though some mention a slight delay in syncing external reviews. Response Management 4.9 (87) 55.17% of 87 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Reporting/Analytics 4.9 (69) 55.07% of 69 reviewers that rated this feature as important or highly important Rater8 offers customizable, easy-to-understand reports and dashboards that help you analyze feedback by provider, department, or location. Users think the analytics are clear, frequently updated, and valuable for tracking performance and identifying areas for improvement. Review Generation With this capability, you can dramatically increase both the volume and quality of patient reviews, giving a more accurate picture of your practice. Reviewers appreciate how it boosts online reputation, improves SEO, and integrates easily with EHR systems to automate feedback collection. rater8 30 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: Rater8 offers customizable, easy-to-understand reports and dashboards that help you analyze feedback by provider, department, or location. Users think the analytics are clear, frequently updated, and valuable for tracking performance and identifying areas for improvement. - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Generation: With this capability, you can dramatically increase both the volume and quality of patient reviews, giving a more accurate picture of your practice. Reviewers appreciate how it boosts online reputation, improves SEO, and integrates easily with EHR systems to automate feedback collection. - Review Monitoring: It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Reviewers indicate that monitoring is efficient, saves time, and helps address issues quickly, though some mention a slight delay in syncing external reviews. - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (183) 4.9 Based on 183 reviews ## Pricing Value for money 4.8 (163) Free Version [View pricing plan details](https://www.capterra.com/p/177794/rater8/pricing/) Monitoring FREE It includes: - Patient Feedback Inbox (Dashboard) - Automated Ratings Digest - AI-Powered Summaries raVE Lite $89.00 Per User,Per Month It includes: - Review Generation - AI-Assisted Review Responses - Advanced Reporting - Dedicated Client Success Manager & Periodic Business Reviews raVE Pro $109.00 Per User,Per Month It includes: - Benchmarking - Patient Satisfaction Surveys - Net Promoter Score - AI-Friendly Verified Reviews Listings raVE Pro+ Custom It includes: - Listings Management - Employee Satisfaction Surveys Value for money 4.8 (163) 4.8 Based on 163 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ DrChrono by EverHealth](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (180) 5.0 Based on 180 reviews ## User reviews Overall rating 5.0 Based on 187 reviews Filter by rating Counts reflect reviews available in this feed. 5(183) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Megan A. Marketing Used the software for: 3-5 years ### "Personalized Support and Responsive Customer Service" 5.0 November 12, 2026 Helps us to stay on track with review tracking, widgets, employee feedback, and patient feedback. Pros Personalized support, responsive customer service Cons Nothing yet! They have been great to work with. ML Mariangel L. Systems Implementation Used the software for: 3-5 years ### "User-Friendly, Innovative, and Helpful Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2026 Pros What I like most about Rater8 is how user-friendly and easy it is to navigate. I also really appreciate how Rater8 is always implementing innovative features that make the platform even more useful. The patient reviews are clear and easy to follow, which makes it simple to understand and learn from the feedback. I also really value the quarterly feedback calls with \[sensitive content hidden\] is fantastic! She is knowledgeable, professional, and has a great deal of experience in her role. She does an excellent job of providing meaningful feedback and making the conversations productive and helpful. Cons One small thing I would improve is having a little more customization in how the reviews and feedback are organized or displayed. Overall, though, I’ve had a very positive experience with Rater8 and find the platform easy and helpful to use. PM Practice manager Practice manager Used the software for: 1-3 years ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Excellent company to work with. Has for sure surpassed all expectation that I had. I also appreciate how easy it is to use the product. Pros I love how easy it is to use. Since using rater8 I have upped my reviews by 1000% which is awesome! Everyone is also extremely helpful. Cons Nothing I have not had anything come up that has been bad. So I cannot complain about anything...... CO COO COO Used the software for: 3-5 years ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 We're a few years into our relationship with rater8 and the experience has been entirely positive since day 1. Pros Results. Our scores started reflecting the reality of our service offerings & performance within one month. Prior to implementing rater8, our review scores only reflected the negative customer experiences. I'm also appreciative of the ease of implementation, the strategic thought behind which review sites to populate, and the ongoing customer support. Cons N/A. I struggle finding opportunities for rater8. They have done exactly what they said they were going to do. Hard to complain about that. Rebekah B. Medical Assistant Used the software for: 3-5 years ### "Great program! Your company NEEDS this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2026 Overall experience has been a very positive one. This company has helped my company get the reviews we so desperately needed Pros I like the ease of access and how user friendly it is. It makes it very easy to navigate and go in and do what I need to do very quickly. Cons The only thing I wish was that it had an accessible app to use that would make quickly logging in and doing anything more convenient. MA Marketing and PR Consultant Marketing and PR Consultant Used the software for: 1-3 years ### "Best Healthcare Online Reputation Management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2026 I really like that they do a biannual check in just to make sure we are utilizing the Rater8 services we pay for to the best of our ability so we continue to like the product and receive great results. Pros Rater8 has the best customer service hands down! They are so kind in all of their communication. They are extremely knowledgable on how to help their client get the most reviews online and with AI populated reviews. They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile. We were able to have a drastic increase of genuine reviews because of Rater8! Cons We have not experienced anything we didn't like with them. They adapted to our needs of a small town hospital. They have been amazing. DO Director of Marketing Director of Marketing Used the software for: Less than 1 year ### "Highly Effective and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 Rater8 has exceeded our expectations. It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement. The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective. Pros What I like most about rater8 is the combination of an easy-to-navigate platform with powerful, real-time patient feedback. It allows us to monitor trends, highlight strengths, and identify opportunities for improvement quickly. Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless. Cons There really isn’t anything I dislike about rater8. On rare occasions, an appeal may not be approved if it doesn’t meet the criteria, even when a comment feels unfair, but I understand and respect the need for consistent standards. Overall, this hasn’t taken away from the value of the platform. IT IT IT Used the software for: 3-5 years ### "Outstanding Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2026 My experience with rater8 has been fantastic! Our providers seem to like it and have no complaints. Seeing updates to the platform is always exciting. Our Team Manager, \[sensitive content hidden\] , always makes the meetings fun and positive! Pros Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients. The price for rater8's services are very nice when comparing to other companies similar to rater8. Cons AI assisted responses could be expanded a little bit. The responses feel like they're pre-generated and not actually AI. Seems to always follow the same pattern (Thanks for high rating > It's encouraging to receive rating > our practice strives for excellence). PA Practice Administrator Practice Administrator Used the software for: Less than 1 year ### "Love the rater8" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 The easiest and most responsive team to deal with. The application is so easy to help you in responding to reviews. I think it is the best money we have ever spent Pros I love the response that rater8 can get from patients. I have never seen so many responses. We had tried many ways, and they just fell flat. No one responded. rater8 makes things happen Cons Nothing has been a concern for me with this group. They think of everything. And ways to improve time management too. Digital Marketing Specialist Used the software for: 1-3 years 5.0 November 14, 2026 AI summary based on a full review Rater8 has proven to be an effective partner for reputation management, with a remarkable growth in reviews from 280 to over 1,250 monthly. The support team is noted for their quick responses and collaborative approach, addressing user needs promptly. Log in to unlock the full review, detailed ratings, and pros & cons [View all Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Birdeye vs rater8](https://www.capterra.com/compare/152997-177794/BirdEye-vs-rater8)[Trustpilot vs rater8](https://www.capterra.com/compare/169618-177794/Trustpilot-vs-rater8)[TrueReview vs rater8](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview)[Reputation vs rater8](https://www.capterra.com/compare/167624-177794/Reputation-com-vs-rater8) [Swell vs rater8](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8)[Weave vs rater8](https://www.capterra.com/compare/141842-177794/Weave-vs-rater8)[Shopper Approved vs rater8](https://www.capterra.com/compare/177794-179680/rater8-vs-Shopper-Approved)