--- title: "rater8 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about rater8 Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/177794/rater8/" page_type: "product" language: "en" --- # rater8 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) rater8 ## What is rater8? Outshine your competition with a perfect online image powered by rater8, healthcare's top-rated reputation management solution. rater8 helps medical practices and hospitals build robust, balanced online reputations across the top healthcare review sites: Google, Healthgrades, Vitals, WebMD, and Facebook. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger. ## What is rater8 used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 183 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $89 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Patient Engagement / 2026 - Reputation Management / 2026 - Review Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for rater8?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rater8.com&name=rater8) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### rater8 5.0 (183) VS. [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $89 Per User, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (183) Ease Of Use 4.9 (154) Value For Money 4.8 (163) Value For Money 4.8 (147) Customer Service 5.0 (180) Customer Service 5.0 (146) ## rater8 alternatives [4.9 (55)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) ## FAQs about rater8 Overview ### What problems does rater8 solve? rater8 solves low patient feedback volume, one-sided negative online reviews, slow response to service issues, and manual survey or review workflows. Healthcare practices, physicians, office managers, marketing teams, and patient experience leaders use it to automate review requests, monitor satisfaction in real time, improve Google visibility, and turn feedback into operational fixes. Answer based on 112 reviews Overview ### Which roles and teams benefit most from rater8? rater8 benefits practice administrators, office managers, and operations leaders who need to streamline patient feedback, reputation management, and review requests across healthcare locations. Marketing teams use it to strengthen online visibility and promote positive patient experiences, while executives and physicians monitor satisfaction trends, brand perception, and practice performance. Answer based on 183 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is rater8 built for? rater8 serves healthcare organizations, primarily small businesses at 82%, with medical practices at 45% and hospital and health care organizations at 40% leading adoption. It also supports midsize businesses at 17%, with limited enterprise use at 1%, plus some health, wellness, and fitness organizations at 11%, mainly for reputation management. Answer based on 183 reviews Features and Usability ### What are the key features of rater8? rater8 includes core review management features like automated review requests, patient surveys, review monitoring, and response management. Differentiators include provider ratings, multi-location tracking, HIPAA-compliant patient engagement, and reporting dashboards with real-time analytics. Review badge widgets, website testimonial displays, and Google review replies are also frequently highlighted. Answer based on 81 reviews Pricing ### How much does it cost and what fees or limitations are included? rater8 starts at $89 per user/month for raVE Lite, with raVE Pro at 109 and a free version available. Reviewers often call the price reasonable and worth it for support and reporting, though some say it feels pricey, especially for practices with many providers or when add-ons are needed. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does rater8 integrate with? rater8 integrates with Athena, Epic, and Nextech EHR & PM, with reviewer-confirmed connections to appointment scheduling, patient checkout, and survey workflows. It also connects to more than 50 healthcare platforms, including AdvancedMD EHR, Allscripts Professional EHR, CareCloud, DrChrono, and GE Centricity Practice Management. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does rater8 offer? rater8 provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, written reference materials, and self-paced viewing for teams that need setup and product guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does rater8 offer, and how do users rate the experience? rater8 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users consistently describe support as fast, thorough, and easy to work with, with responsive account specialists, helpful implementation guidance, and regular check-ins. A few mention a confusing portal at first and occasional limits in representative availability. Answer based on 56 reviews Review management ### How well does rater8 handle review management? rater8 makes review management easy with automated review requests, centralized monitoring, response tools, and clear analytics. Healthcare practices, hospitals, and multi-location teams often use it to grow online ratings and track provider or location feedback, though some users want more flexible AI replies, follow-up reminders, and longer response windows. Answer based on 81 reviews ## Who uses rater8? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,548 Reputation Management reviews Capterra data shows that buyers of Reputation Management software rank the following features as their top priorities: - **Review Request** (**54%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**64%**) - **Review Monitoring** (**50%**) rater8 supports all three of the features reviewers value most: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer feedback, respond to issues before they grow, and keep track of incoming reviews across channels, allowing teams to protect brand reputation and improve the customer experience. Review Request 4.9 (54) 62.96% of 54 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.9 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.9 (86) 61.63% of 86 reviewers that rated this feature as important or highly important It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Some reviewers find the unified view and alerting helpful for timely follow-up, though a few mention slight delays in syncing external reviews. Customer Experience Management 5.0 (55) 54.55% of 55 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Response Management 4.9 (87) 55.17% of 87 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Reporting/Analytics 4.9 (69) 55.07% of 69 reviewers that rated this feature as important or highly important Rater8 offers customizable, easy-to-use reporting and analytics that help you track performance across providers and locations. Users think the clear dashboards, frequent updates, and detailed metrics make it simple to monitor trends and measure effectiveness. rater8 41 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: Rater8 offers customizable, easy-to-use reporting and analytics that help you track performance across providers and locations. Users think the clear dashboards, frequent updates, and detailed metrics make it simple to monitor trends and measure effectiveness. - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Generation: With this capability, you can significantly boost the number and quality of patient reviews, leading to improved online reputation and visibility. Reviewers appreciate how it increases review volume, captures feedback from a broader patient base, and integrates easily with EHR systems. - Review Monitoring: It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Some reviewers find the unified view and alerting helpful for timely follow-up, though a few mention slight delays in syncing external reviews. - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (183) 4.9 Based on 183 reviews ## Pricing Value for money 4.8 (163) Free Version [View pricing plan details](https://www.capterra.com/p/177794/rater8/pricing/) Monitoring FREE It includes: - Patient Feedback Inbox (Dashboard) - Automated Ratings Digest - AI-Powered Insights raVE Lite $89.00 Per User,Per Month It includes: - Review Generation - AI-Assisted Review Responses - Advanced Reporting - Dedicated Client Success Manager & Periodic Business Reviews raVE Pro $109.00 Per User,Per Month It includes: - Benchmarking - Review Boosters - Patient Satisfaction Surveys - Net Promoter Score raVE Pro+ Custom It includes: - Listings Management - Employee Satisfaction Surveys Value for money 4.8 (163) 4.8 Based on 163 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (180) 5.0 Based on 180 reviews ## User reviews Overall rating 5.0 Based on 183 reviews Filter by rating 5(179) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MJ McKenzie J. Practice manager Medical Practice ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Excellent company to work with. Has for sure surpassed all expectation that I had. I also appreciate how easy it is to use the product. Pros I love how easy it is to use. Since using rater8 I have upped my reviews by 1000% which is awesome! Everyone is also extremely helpful. Cons Nothing I have not had anything come up that has been bad. So I cannot complain about anything...... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZR Zach R. COO Medical Practice ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 We're a few years into our relationship with rater8 and the experience has been entirely positive since day 1. Pros Results. Our scores started reflecting the reality of our service offerings & performance within one month. Prior to implementing rater8, our review scores only reflected the negative customer experiences. I'm also appreciative of the ease of implementation, the strategic thought behind which review sites to populate, and the ongoing customer support. Cons N/A. I struggle finding opportunities for rater8. They have done exactly what they said they were going to do. Hard to complain about that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rebekah B. Medical Assistant Medical Practice ### "Great program! Your company NEEDS this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2026 Overall experience has been a very positive one. This company has helped my company get the reviews we so desperately needed Pros I like the ease of access and how user friendly it is. It makes it very easy to navigate and go in and do what I need to do very quickly. Cons The only thing I wish was that it had an accessible app to use that would make quickly logging in and doing anything more convenient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kayla Barclay H. Marketing and PR Consultant Medical Practice ### "Best Healthcare Online Reputation Management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 I really like that they do a biannual check in just to make sure we are utilizing the Rater8 services we pay for to the best of our ability so we continue to like the product and receive great results. Pros Rater8 has the best customer service hands down! They are so kind in all of their communication. They are extremely knowledgable on how to help their client get the most reviews online and with AI populated reviews. They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile. We were able to have a drastic increase of genuine reviews because of Rater8! Cons We have not experienced anything we didn't like with them. They adapted to our needs of a small town hospital. They have been amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kolbe B. IT Medical Practice ### "Outstanding Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2025 My experience with rater8 has been fantastic! Our providers seem to like it and have no complaints. Seeing updates to the platform is always exciting. Our Team Manager, \[sensitive content hidden\] , always makes the meetings fun and positive! Pros Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients. The price for rater8's services are very nice when comparing to other companies similar to rater8. Cons AI assisted responses could be expanded a little bit. The responses feel like they're pre-generated and not actually AI. Seems to always follow the same pattern (Thanks for high rating > It's encouraging to receive rating > our practice strives for excellence). Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Birdeye was very expensive for what it did. It couldn't even send out reviews automatically for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Olivia S. Director of Marketing Hospital & Health Care ### "Highly Effective and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Rater8 has exceeded our expectations. It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement. The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective. Pros What I like most about rater8 is the combination of an easy-to-navigate platform with powerful, real-time patient feedback. It allows us to monitor trends, highlight strengths, and identify opportunities for improvement quickly. Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless. Cons There really isn’t anything I dislike about rater8. On rare occasions, an appeal may not be approved if it doesn’t meet the criteria, even when a comment feels unfair, but I understand and respect the need for consistent standards. Overall, this hasn’t taken away from the value of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lynn B. Marketing Manager Medical Practice ### "5 Star Review Rater8" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2025 Rater8 offers a platform that works seamlessly with our EMR. The support team is very responsive and gets the problem resolved quickly. They are up to date on new laws or market changes and inform us promptly. Pros Rater8 is very professional and is always finding ways to improve their product offerings. The badges on the physician pages is the best. Cons There are not any cons. We have been partners with Rater8 for 8 years, so it is interesting to see the growth of positive reviews over the years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melissa E. Practice Administrator Medical Practice ### "Love the rater8" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2025 The easiest and most responsive team to deal with. The application is so easy to help you in responding to reviews. I think it is the best money we have ever spent Pros I love the response that rater8 can get from patients. I have never seen so many responses. We had tried many ways, and they just fell flat. No one responded. rater8 makes things happen Cons Nothing has been a concern for me with this group. They think of everything. And ways to improve time management too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lynne P. Marketing Director Hospital & Health Care ### "Rater 8 delivers on its service and is continues to add and enhance product features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2025 Excellent. Since we began our partnership Rater 8 has helped us not only generate a very high volume of online reviews, but also elevate practice and practitioner star ratings to enhance our brand's online reputation. Pros Easy to use, patients are engaged and willing to provide feedback. Continually innovating and enhancing service features. Cons To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kaylee P. Marketing Team Hospital & Health Care ### "Rater8 Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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