# rater8 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about rater8 Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/177794/rater8 --- # rater8 Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) rater8 ## What is rater8? Outshine your competition with a perfect online image powered by rater8, healthcare's top-rated reputation management solution. rater8 helps medical practices and hospitals build robust, balanced online reputations across the top healthcare review sites: Google, Healthgrades, Vitals, WebMD, and Facebook. Effortlessly cultivate 5-star patient reviews, gather real-time patient feedback, and drive new patients through the door — all without lifting a finger. ## What is rater8 used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 183 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $89 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Patient Engagement / 2026 - Reputation Management / 2026 - Review Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for rater8?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rater8.com&name=rater8) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### rater8 5.0 (183) VS. [4.6 (1,458)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $89 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (183) Ease Of Use 4.6 (1,418) Value For Money 4.8 (163) Value For Money 4.4 (1,222) Customer Service 5.0 (180) Customer Service 4.6 (1,371) ## rater8 alternatives [4.9 (45)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (224)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) ## FAQs about rater8 Overview ### What problems does rater8 solve? rater8 helps healthcare practices solve low review volume, one-sided negative online reputations, manual patient survey workflows, and slow follow-up on service issues. It automates feedback requests, surfaces real-time satisfaction trends and alerts, and simplifies review responses. Practice managers, physicians, marketing teams, and operations leaders benefit most. Answer based on 111 reviews Overview ### Which roles and teams benefit most from rater8? rater8 is most used by practice administrators, office managers, and operations leaders in healthcare organizations that need to streamline patient feedback and online reputation management. Marketing teams use it to generate reviews and strengthen visibility, while executives and physicians monitor patient experience trends, brand perception, and service quality. Answer based on 182 reviews Overview ### What company size and industries is rater8 built for? rater8 is built mainly for small healthcare organizations, with 82% of reviewers from small businesses and 45% in medical practice. It also serves hospital and health care organizations at 40%, plus health, wellness and fitness at 12%, with some midsize use at 17%, mainly for reputation management. Answer based on 182 reviews Features and Usability ### What are the key features of rater8? rater8 includes core review management tools like automated review requests, patient surveys, and response management, plus differentiators such as provider ratings, HIPAA-compliant patient feedback collection, and real-time dashboards with customizable reporting. Review monitoring, alerts for low ratings, and website widgets for displaying testimonials are also frequently highlighted. Answer based on 80 reviews Pricing ### How much does it cost and what fees or limitations are included? rater8 starts at $89/user/month for raVE Lite, with raVE Pro at 109/user/month, and a free version available. Reviewers often call the price reasonable and worth it for support and reporting, though some say it feels pricey, especially for practices adding many providers or wanting more features included. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does rater8 integrate with? rater8 integrates with Athena, Epic, and Nextech EHR & PM, with reviewer-confirmed connections to scheduling, checkout, and patient feedback workflows. It also connects to common healthcare platforms such as AdvancedMD EHR, Allscripts Professional EHR, CareCloud, DrChrono, and Elation, reflecting broad EHR and practice management coverage. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does rater8 offer? rater8 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does rater8 offer, and how do users rate the experience? rater8 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, thorough, and easy to work with, with responsive account specialists, helpful implementation guidance, and regular check-ins. A few mention limited representative availability or occasional confusion with parts of the portal. Answer based on 56 reviews Review management ### How well does rater8 handle review management? rater8 makes review management easy through automated review requests, centralized monitoring, response tools, and website widgets. Healthcare practices, multi-location teams, and agencies often use it to improve online reputation and track provider feedback. Some users want more flexible AI reply wording, follow-up reminders, and longer response windows. Answer based on 80 reviews ## Who uses rater8? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 158 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 158 reviews Administrative 53% Administrative 53% Marketing 31% Health & Medical 3% IT & Software Development 3% Others 10% Top industries Based on 158 reviews Hospital & Health Care 45% Medical Practice 43% Health, Wellness and Fitness 8% Marketing and Advertising 3% Other 1% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Monitoring 4.9 (86) 61.63% of 86 reviewers that rated this feature as important or highly important It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Some reviewers find it saves time, helps address issues quickly, and keeps staff informed with alerts and digest summaries, though a few mention minor delays in review syncing. Reporting/Analytics 4.9 (69) 55.07% of 69 reviewers that rated this feature as important or highly important Rater8 offers customizable, easy-to-understand reports and dashboards for tracking provider and location performance. Users think the analytics help measure effectiveness, identify trends, and support continuous improvement, with frequent updates and responsive development for reporting needs. Review Generation With this capability, you can significantly increase both the quantity and quality of patient reviews, improving your online reputation and visibility. Reviewers appreciate how it encourages feedback from a broader patient base, integrates with EHRs, and boosts SEO and brand presence. Response Management 4.9 (87) 55.17% of 87 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Customer Experience Management 5.0 (55) 54.55% of 55 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Review Request 4.9 (54) 62.96% of 54 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers rater8 41 features Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Compliant with HIPAA, which sets standards for sensitive patient data protection Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Identify, track, and respond to negative feedback Allows medical providers to engage patients in a variety of ways to ensure their health. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Rater8 offers customizable, easy-to-understand reports and dashboards for tracking provider and location performance. Users think the analytics help measure effectiveness, identify trends, and support continuous improvement, with frequent updates and responsive development for reporting needs. Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. With this capability, you can significantly increase both the quantity and quality of patient reviews, improving your online reputation and visibility. Reviewers appreciate how it encourages feedback from a broader patient base, integrates with EHRs, and boosts SEO and brand presence. It gives you a centralized dashboard to track and respond to reviews from Rater8, Google, and other platforms. Some reviewers find it saves time, helps address issues quickly, and keeps staff informed with alerts and digest summaries, though a few mention minor delays in review syncing. Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (183) 4.9 Based on 183 reviews ## Pricing Value for money 4.8 (163) Free Version [View pricing plan details](https://www.capterra.com/p/177794/rater8/pricing/) raVE Lite $89.00 Per User,Per Month It includes: - Review Generation - AI-Assisted Review Responses - Advanced Reporting - Dedicated Client Success Manager & Periodic Business Reviews raVE Pro $109.00 Per User,Per Month It includes: - Benchmarking - Review Boosters - Patient Satisfaction Surveys - Net Promoter Score Value for money 4.8 (163) 4.8 Based on 163 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (180) 5.0 Based on 180 reviews ## User reviews Overall rating 5.0 Based on 183 reviews Filter by rating 5(179) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MJ McKenzie J. Practice manager Medical Practice ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Excellent company to work with. Has for sure surpassed all expectation that I had. I also appreciate how easy it is to use the product. Pros I love how easy it is to use. Since using rater8 I have upped my reviews by 1000% which is awesome! Everyone is also extremely helpful. Cons Nothing I have not had anything come up that has been bad. So I cannot complain about anything...... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZR Zach R. COO Medical Practice ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 We're a few years into our relationship with rater8 and the experience has been entirely positive since day 1. Pros Results. Our scores started reflecting the reality of our service offerings & performance within one month. Prior to implementing rater8, our review scores only reflected the negative customer experiences. I'm also appreciative of the ease of implementation, the strategic thought behind which review sites to populate, and the ongoing customer support. Cons N/A. I struggle finding opportunities for rater8. They have done exactly what they said they were going to do. Hard to complain about that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rebekah B. Medical Assistant Medical Practice ### "Great program! Your company NEEDS this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2026 Overall experience has been a very positive one. This company has helped my company get the reviews we so desperately needed Pros I like the ease of access and how user friendly it is. It makes it very easy to navigate and go in and do what I need to do very quickly. Cons The only thing I wish was that it had an accessible app to use that would make quickly logging in and doing anything more convenient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kayla Barclay H. Marketing and PR Consultant Medical Practice ### "Best Healthcare Online Reputation Management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2026 I really like that they do a biannual check in just to make sure we are utilizing the Rater8 services we pay for to the best of our ability so we continue to like the product and receive great results. Pros Rater8 has the best customer service hands down! They are so kind in all of their communication. They are extremely knowledgable on how to help their client get the most reviews online and with AI populated reviews. They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile. We were able to have a drastic increase of genuine reviews because of Rater8! Cons We have not experienced anything we didn't like with them. They adapted to our needs of a small town hospital. They have been amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kolbe B. IT Medical Practice ### "Outstanding Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2025 My experience with rater8 has been fantastic! Our providers seem to like it and have no complaints. Seeing updates to the platform is always exciting. Our Team Manager, \[sensitive content hidden\] , always makes the meetings fun and positive! Pros Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients. The price for rater8's services are very nice when comparing to other companies similar to rater8. Cons AI assisted responses could be expanded a little bit. The responses feel like they're pre-generated and not actually AI. Seems to always follow the same pattern (Thanks for high rating > It's encouraging to receive rating > our practice strives for excellence). Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Birdeye was very expensive for what it did. It couldn't even send out reviews automatically for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Olivia S. Director of Marketing Hospital & Health Care ### "Highly Effective and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Rater8 has exceeded our expectations. It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement. The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective. Pros What I like most about rater8 is the combination of an easy-to-navigate platform with powerful, real-time patient feedback. It allows us to monitor trends, highlight strengths, and identify opportunities for improvement quickly. Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless. Cons There really isn’t anything I dislike about rater8. On rare occasions, an appeal may not be approved if it doesn’t meet the criteria, even when a comment feels unfair, but I understand and respect the need for consistent standards. Overall, this hasn’t taken away from the value of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lynn B. Marketing Manager Medical Practice ### "5 Star Review Rater8" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2025 Rater8 offers a platform that works seamlessly with our EMR. The support team is very responsive and gets the problem resolved quickly. They are up to date on new laws or market changes and inform us promptly. Pros Rater8 is very professional and is always finding ways to improve their product offerings. The badges on the physician pages is the best. Cons There are not any cons. We have been partners with Rater8 for 8 years, so it is interesting to see the growth of positive reviews over the years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melissa E. Practice Administrator Medical Practice ### "Love the rater8" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2025 The easiest and most responsive team to deal with. The application is so easy to help you in responding to reviews. I think it is the best money we have ever spent Pros I love the response that rater8 can get from patients. I have never seen so many responses. We had tried many ways, and they just fell flat. No one responded. rater8 makes things happen Cons Nothing has been a concern for me with this group. They think of everything. And ways to improve time management too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lynne P. Marketing Director Hospital & Health Care ### "Rater 8 delivers on its service and is continues to add and enhance product features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2025 Excellent. Since we began our partnership Rater 8 has helped us not only generate a very high volume of online reviews, but also elevate practice and practitioner star ratings to enhance our brand's online reputation. Pros Easy to use, patients are engaged and willing to provide feedback. Continually innovating and enhancing service features. Cons To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kaylee P. Marketing Team Hospital & Health Care ### "Rater8 Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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