# rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is rater8 the right Reputation Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177794/rater8/reviews --- rater8 5 (183) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of rater8 Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews KL Kaitlyn L Senior Operations CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles.“ April 16, 2025 KB Kolbe B ITMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The responses feel like they're pre-generated and not actually AI.“ December 22, 2025 Kayla Barclay H Marketing and PR ConsultantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile.“ January 19, 2026 LP Lynne P Marketing DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8.“ August 1, 2025 LS Lauryn S Marketing CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner!“ January 27, 2025 EB Erin B Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings.“ February 27, 2025 Olivia S Director of MarketingHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless.“ December 19, 2025 JL Jeanine L Office ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “not applicable. “ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Rater8 is great if you want more reviews." January 30, 2025 5.0 Just great all around! I appreciate their customer support team. Pros I love Rater8. They have such an amazing customer service and a fantastic product. I work with them with several of my clients and am always impressed with the results. Cons Can't think of anything bad. They are just great. Review Source SS Summer S. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Enhancing Patient Care" September 25, 2024 5.0 I've had a great experience with Rater8. Very responsive team, and the software is very easy to navigate. Pros I like the management of our reviews. Not only does the integration with our EHR help build our online reputation and cut a clearer picture of operations with internal surveys, but it also helps us manage and correct issues patients may be having in real time, helping us to create a better patient experience. Cons I don't have any complaints. Comparatively, similar companies offer addititional marketing tools, which would be great to utilize, but I think Rater8 has perfected what they do by staying focused on reputation building and data collection and that just doesn't compare to other companies. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing rater8 We had a consultant for a year that new the \[sensitive content hidden\] of Rater8, and ultimately the price and depth at which they collect data won us over. I considered other companies because of the extra marketing tools in their plans, but ultimatly the reputation management and data collection is what has really helped us. Review Source KB Kirby B. COO Hospital & Health Care Used the software for: 6-12 months ### "Rater8 review" October 12, 2021 4.0 Pros I like the ability to keep track of reviews based on provider and location. Cons It's easy to get bogged down in the customization (which isn't a bad thing in and of itself). Review Source CR Cayla R. Chief of Staff Hospital & Health Care Used the software for: 2+ years ### "Easy Access to Insights" April 30, 2025 5.0 We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. Pros Ease of navigating the Dashboard to access feedback. it was easy to track Google reviews as well as respond feedback. being able to create custom and free responses allowed for more personable replies of appreciation to our patients. Cons It was fit for what we need. So no cons to consider at this time. Review Source LS Lauryn S. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Marketing Coordinator" January 27, 2025 5.0 I am very pleased with rater8 and everyone that has worked with me. They respond to my support emails within a timely manner and always get me an answer right away or take the time to find the right answer for me in a timely manner. They also intend to make updates to the platform that will only benefit user experience. Pros By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner! I never have to worry about it taking days for them to get back to me and it is refreshing knowing that they are keeping an eye on things as well to make sure things are running properly. Cons I wish that rater8 had the capability to download benchmarking data, along with the comments made for each survey question, filtered by each physician/location. Review Source LH LaDawn H. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Rate8 Review" April 29, 2025 5.0 It has really helped us increase our overall rating since our GO Live date Pros You are able to see a overview of our score in one location. I also love the fact that Rater8 offers template responses. Cons Wish Rater8 offered the ability to download and print all reports in pdf or excel. Review Source AR Aidee R. Patient Experience Coordinator Medical Practice Used the software for: 1-2 years ### "Aidee R- GMG" November 13, 2024 5.0 Overall, I'm very satisfied with rater8. The website is very clear and easy to navigate. The data is clear and easy to read and the updates are very much appreciated. My favorite part is the support we receive as soon as a request is sent in. The customer service aspect is phenomenal. Pros It is user friendly and fast. The support is extremely fast and does not diminish with their growth. I appreciate the team working to accommodate our requests and help us gather as much data that's needed in order for us to improve and grow. Cons The appeal process; certain departments are not able to complete certain tasks and the negative comment is outside of their scope of practice, leading the them to have a negative impact over something that is outside of their control. The ability to search for a specific question or response on the website can be limited or difficult. Review Source MS Michelle S. PR Committee Hospital & Health Care Used the software for: 6-12 months ### "We are so glad we implemented using rater8 at our facilities! " January 14, 2025 5.0 Since using rater8, we've seen our hospital and clinic's Google ratings increase from 3.4 and 3.7 to 4.6 and 4.9. In addition to that, we've been able to receive excellent feedback about our providers and facility. The question bank is broad and we're able to tailor questions to fit different appointment types. Pros rater8 is easy to implement and helps us receive valuable patient feedback. Cons I can't think of any aspect of rater8 that I have disliked. Review Source JS Janet S. Director of Marketing and Communications Hospital & Health Care Used the software for: 6-12 months ### "rater8 has great features and is a large value-add!" December 6, 2024 5.0 I'm very pleased with rater8. It is providing high value to our organization at a very reasonable cost. The account manager and consultant I work with, as well as support, are responsive, knowledgeable, and helpful. Pros I like the dashboard that gives me information I need at my fingertips (such as analytics) and allows me to easily respond to reviews. I also love the widget that puts positive reviews on our website. Cons I have not had any negative experiences. I love that I was able to experience a test run before purchasing the service. Review Source KP Kaylee P. Marketing Team Hospital & Health Care Used the software for: 1-2 years ### "Rater8 Feedback" June 24, 2025 4.0 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review Source EB Erin B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Great product for efficiency and reviews!" February 27, 2025 5.0 Very good! It has been very helpful to our practice. Pros The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. I also love my project manager, \[sensitive content hidden\]! Cons I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings. Again, they are needed and I do not dislike like, it's something I had to pick to write about. Review Source AM Andee M. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "\[sensitive content hidden\] is fab! " February 24, 2025 5.0 Its been great form onboarding to using as well as all the touch base calls. \[sensitive content hidden\] has been top notch in her suppory Pros Being able to see everythign real time and working with \[sensitive content hidden\] to adjust or reiew things. Cons cost however I do fell it is reasonable! Review Source JN Jimmy N. Administrator Medical Practice Used the software for: Less than 6 months ### "Exceeding expectations" February 27, 2025 5.0 Very pleased with their solution and their desire to continually improve it. Pros Their solution to improve our ratings exceeded our expectations. Cons I don't have any negative comments at this time. Review Source NR Nichole R. Director of Practice Operations Hospital & Health Care Used the software for: 1-2 years ### "Responsive and a great asset to our practice " November 22, 2024 5.0 Our rep \[sensitive content hidden\] is wonderful to work with. She's very personable and responsive. Answers all questions and helps with any needs we have. We are so proud of our reviews and high ratings and owe some of that to this team! Pros Incredibly user friendly, great results and excellent customer service. Cons Wrangling all the accounts into one place is a bit of an ordeal, but once it's set it's very useful. Review Source LE LeeAnn E. Senior Manager Business Development Hospital & Health Care Used the software for: 6-12 months ### "rater8 for the WIN!" April 5, 2023 5.0 Exceptional product and staff. VERY happy with the experience and most importantly the impressive results. Pros Since implementing rater8 the number of reviews we've received has risen dramatically. Increasing reviews on Google has improved our SEO. We love that our patient reviews also feed directly onto our website, which eliminated the previous manual process. Our past patient surveys were mailed out to our patients, so automating the process has saved us thousands of dollars in postage annually. The staff at rater8 is VERY responsive, patient and supportive. Not only during the implementation phase but as we move forward. They provide quarterly calls to ensure we understand how to use the tool to its full potential. Their follow-through, product knowledge and responsiveness are unparalleled. Cons Not a whole lot. Had to think a bit to identify anything we don't like! The day of a quarterly call with rater8 I received what appeared to be a random sales email from rater8 highlighting the ability for our patient reviews to be shared on our social media platforms. No one had told me about that yet, and I wish it were mentioned during the scheduled call. It is a feature we are not currently utilizing but will consider it. Review Source AG Amy G. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Rater8 & Online reputation" October 18, 2021 5.0 Overall we have been very happy with Rater8, we have been meeting our goals for increasing our online presence and we have many tools at our disposal to help us interpret patient feedback. Pros We liked how easy it was to implement Rater8 and to monitor on an ongoing basis how our online reputation was being built. Our patients find it easy to use and that is also very important. Cons We don't really have any cons, as we had questions, we get great response from support as well as during our quarterly checkin meetings. Reason for choosing rater8 I liked the ease of implementation and the relative low cost for our platform to build our online reputation. Review Source BS Barbara S. Executive Director Medical Practice Used the software for: 2+ years ### "Like having an inside track on Reputation Management" August 17, 2023 5.0 Hands down best vendor to work with on any application. Pros They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting with you on a regularly scheduled basis to make suggestions to improve outcomes in various areas. I am always amazed at how well they know our results across multiple survey sites. I have never once felt I was steered in the wrong direction by their recommendations. Cons Honestly it would take me all day to try to think of something. Review Source HO Hailey O. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool" June 11, 2024 5.0 Pros We use rater8 on behalf of our clients for review generation and monitoring. It's helped us build our client's brand reputation from nonexistent to near perfect. The process has helped them internally identify areas for improvement that may not have been addressed if not heard from their patients. Cons I could write about their quarterly meetings and how organized and responsive their team is. Or perhaps the consistent improvements and additions they add for reporting and analysis that make it easier to improve listings and ratings. I guess I'll leave it at you get what you pay for. Review Source MB Mark B. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "Great product and Easy to use" July 27, 2023 5.0 We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys Pros It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8 Cons The download process is a bit tricky but part of that is due to our EMR system. Reason for choosing rater8 Cost was a small part of it. Ease of us and support as well as the account manager was a huge part. Review Source SB Sharon B. CEO Medical Practice Used the software for: 2+ years ### "Our success with Rater8" May 3, 2023 5.0 Excellent. Customer service is superior to other venders. Pros Ease of customization for questions important to practice and user friendly for patients. Cons More detail on geographical trends from our patient population would be interesting. For example, by county which patients are more satisfied with our services in which office. Reason for choosing rater8 Rater8 demonstrated their product to us at a national meeting. We brought them in to review with medical staff. All felt the ability to customize and succinctly ask our patients pertinent information was the selling point. We were right to select Rater8 as our percent of patients responding helps us to focus on areas of improvement as well as on showcase those individuals and areas which are our "stars". Review Source GV Gisette V. Practice Administrator Assistant Medical Practice Used the software for: 2+ years ### "Easy and Helful" June 16, 2023 5.0 Pros The reports are very helpful and easy to use Cons That the automatic reply has to be activated by replying to a comment review. I should be always automatic. Review Source CJ Crystal J. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Great Service Overall" February 3, 2022 5.0 Great knowing patient feedback on their experience with our practice. Increased patient census from access to ratings. Gives patients the opportunity to share details of their experiences. Enhances provider knowledge of patient experience and how they rate their care given Pros Access to reports Support Simplicity in Utilization Setup/Implementation Process Seamless Cons I do not have any cons in using the system other than time consumption with quarterly follow-ups/meetings. Should possibly consider a different way to communicate with clients on needs/upgrades, outcomes and products. Virtual meetings/Calls for an hour is unnecessary if client has no issues. Review Source DC David C. COO Medical Practice Used the software for: 2+ years ### "Review of Rater 8" August 23, 2023 5.0 Positive with product functionality and support Pros Thoroughness of support staff and introduction of product improvements Cons Sometimes too much data presented to go through Reason for choosing rater8 Cost and look and feel Review Source VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "Excellent Product" February 14, 2022 5.0 Pros Effective and not over priced. Excellent support. Continues to improve product. Cons Would like better integration with our EMR but this is likely due to our EMR and not Rater8. Review Source PR Phil R. Former CEO, currently consultant Hospital & Health Care Used the software for: 2+ years ### "rater8 meets our needs" June 6, 2024 5.0 We have had a great experience; meets our needs for feedback and enables us to focus on areas where we need improvement. Pros Easy, simple for patients to use; useful information \[sensitive content hidden\] is fantastic Cons Perhaps a bit more information about the patient? 1st time; established patient why did you choose the provider? Review Source Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.