--- title: "rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is rater8 the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177794/rater8/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- rater8 5 (184) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of rater8 Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews KL Kaitlyn L Senior Operations CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles.“ April 16, 2025 KB Kolbe B ITMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The responses feel like they're pre-generated and not actually AI.“ December 22, 2025 LS Lauryn S Marketing CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner!“ January 27, 2025 EB Erin B Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings.“ February 27, 2025 Olivia S Director of MarketingHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless.“ December 19, 2025 LP Lynne P Marketing DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8.“ August 1, 2025 Kayla Barclay H Marketing and PR ConsultantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile.“ January 19, 2026 JL Jeanine L Office ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “not applicable. “ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Rater8 is great if you want more reviews." January 30, 2025 5.0 Just great all around! I appreciate their customer support team. Pros I love Rater8. They have such an amazing customer service and a fantastic product. I work with them with several of my clients and am always impressed with the results. Cons Can't think of anything bad. They are just great. Review Source DH Denise H. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "TIme Saving & Review Volume Building" April 18, 2023 5.0 Rater8 is my favorite marketing partner. The easiest by far to work with and to get support from (on the rare occasion it is needed). Pros With Rater8, we are able to see all of the reviews in one place and cater the appropriate data to each user. As an admin, I can see all of the reviews and survey results. Each provider in our organization can see the data that is important to them being able to improve, and can ask me or another admin a question. As admins, it is easy to see what they are asking about and help them problem-solve. Having all the reviews in one place for responding is HUGE! This is such time-saver vs. going to every online listing and searching for reviews and responding individually. Cons If there is one thing, it would be that I would prefer that Rater8 offer more services. For instance, I wish Rater8 offered Listing management (actually build our listings and optimize them for us, based on data we could provide to Rater8) and then push the listing info out to other platforms. The reason I say this is because everything that Rater8 has provided to date has been so top notch, that I would trust them with so much more. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing rater8 Rater8 integrates with our EMR and could support both review building as well as survey management in a way that made more sense for our needs. Review Source KB Kirby B. COO Hospital & Health Care Used the software for: 6-12 months ### "Rater8 review" October 12, 2021 4.0 Pros I like the ability to keep track of reviews based on provider and location. Cons It's easy to get bogged down in the customization (which isn't a bad thing in and of itself). Review Source CR Cayla R. Chief of Staff Hospital & Health Care Used the software for: 2+ years ### "Easy Access to Insights" April 30, 2025 5.0 We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. Pros Ease of navigating the Dashboard to access feedback. it was easy to track Google reviews as well as respond feedback. being able to create custom and free responses allowed for more personable replies of appreciation to our patients. Cons It was fit for what we need. So no cons to consider at this time. Review Source LH LaDawn H. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Rate8 Review" April 29, 2025 5.0 It has really helped us increase our overall rating since our GO Live date Pros You are able to see a overview of our score in one location. I also love the fact that Rater8 offers template responses. Cons Wish Rater8 offered the ability to download and print all reports in pdf or excel. Review Source KP Kaylee P. Marketing Team Hospital & Health Care Used the software for: 1-2 years ### "Rater8 Feedback" June 24, 2025 4.0 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review Source LS Lauryn S. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Marketing Coordinator" January 27, 2025 5.0 I am very pleased with rater8 and everyone that has worked with me. They respond to my support emails within a timely manner and always get me an answer right away or take the time to find the right answer for me in a timely manner. They also intend to make updates to the platform that will only benefit user experience. Pros By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner! I never have to worry about it taking days for them to get back to me and it is refreshing knowing that they are keeping an eye on things as well to make sure things are running properly. Cons I wish that rater8 had the capability to download benchmarking data, along with the comments made for each survey question, filtered by each physician/location. Review Source DH DEONNE H. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "We love Rater 8" February 25, 2025 5.0 We are very pleased with our overall experience Pros The ease and efficiency. This has been a great resource for our organization and the team at Rater 8 is wonderful. Cons There are zero cons: We LOVE IT. We have had a wonderful experience, and it has proven to be effective for our organization, providers, and patients. Review Source EB Erin B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Great product for efficiency and reviews!" February 27, 2025 5.0 Very good! It has been very helpful to our practice. Pros The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. I also love my project manager, \[sensitive content hidden\]! Cons I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings. Again, they are needed and I do not dislike like, it's something I had to pick to write about. Review Source SS Sandy S. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Outstanding" March 5, 2025 5.0 Wonderful! \[sensitive content hidden\] is so friendly and efficient! Pros Significantly increased our ratings and online presence Cons I have nothing negative to say. Overall wonderful experience. Review Source MS Michelle S. PR Committee Hospital & Health Care Used the software for: 6-12 months ### "We are so glad we implemented using rater8 at our facilities! " January 14, 2025 5.0 Since using rater8, we've seen our hospital and clinic's Google ratings increase from 3.4 and 3.7 to 4.6 and 4.9. In addition to that, we've been able to receive excellent feedback about our providers and facility. The question bank is broad and we're able to tailor questions to fit different appointment types. Pros rater8 is easy to implement and helps us receive valuable patient feedback. Cons I can't think of any aspect of rater8 that I have disliked. Review Source AM Aaron M. Administrator Medical Practice Used the software for: 6-12 months ### "Rater 8 the Great" February 27, 2025 5.0 Its great. We have positive growth and great reviews Pros The level of growth we get with reviews Also the companies prompt communication Cons Cost but really its not as bad as other platforms. Review Source WS William S. Marketing Tech Medical Practice Used the software for: 6-12 months ### "Well, pleased with rater8" December 18, 2024 5.0 Our experience with rater8 has been very positive. Pros We really liked the dashboard and the available information that is found there. We liked the ease of use of the dashboard. The surveys with our patients and their responses have allow us to address any issues that may be present. The responses also allow us to address the causes and ensure that these things do not arise in the future. Cons At this point we do not have Cons about rater8. Review Source JL Jeanine L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Rater 8, the Good News" November 4, 2024 5.0 I feel supported by all team members and never feel intimidated by asking any question I may have. Pros Efficient response to any inquiry. The team responds quickly and accurately! Cons not applicable. I have nothing to say regarding this question. Review Source AS Alec S. Marketing Specialist Hospital & Health Care Used the software for: 2+ years ### "Boost To Our Online Reputation" May 10, 2022 5.0 Pros Rater8 has been an outstanding asset in getting reviews on Google and other search websites. In the past 2+ years of using Rater8, our Google reviews have gone from mixed to a 4.9 with over a thousand reviews. Compared to our competitors, our reviews are unmatched. Rater8 prompts customers/patients to leave both internal and external feedback. This leads to more people leaving reviews and more feedback to improve your business. Integrating Rater8 can make a good business stand out and improve. Cons Rater8 reviews are intended to be private. While this is good for the reviewer, it does make it difficult to indentify the reviewer or get context for their comments. I understand why this is the case, but our business strives on using negative reviews to improve when we can. Review Source KG Katelyn G. General Manager Medical Practice Used the software for: 6-12 months ### "6 months in, very happy customer" July 7, 2023 5.0 In just our first month, we obtained more reviews than had been obtained over the past 2 years combined. This has had a positive impact on the visibility of our listings, which has converted new patients Pros Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy. Cons Integration with our EMR to automate review requests would result in additional cost -- unavoidable, but also not a huge deal as the more hands-on approach allows me to be in the dashboard every day and keeping tabs on how we're doing. Review Source BS Barbara S. Executive Director Medical Practice Used the software for: 2+ years ### "Like having an inside track on Reputation Management" August 17, 2023 5.0 Hands down best vendor to work with on any application. Pros They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting with you on a regularly scheduled basis to make suggestions to improve outcomes in various areas. I am always amazed at how well they know our results across multiple survey sites. I have never once felt I was steered in the wrong direction by their recommendations. Cons Honestly it would take me all day to try to think of something. Review Source HO Hailey O. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool" June 11, 2024 5.0 Pros We use rater8 on behalf of our clients for review generation and monitoring. It's helped us build our client's brand reputation from nonexistent to near perfect. The process has helped them internally identify areas for improvement that may not have been addressed if not heard from their patients. Cons I could write about their quarterly meetings and how organized and responsive their team is. Or perhaps the consistent improvements and additions they add for reporting and analysis that make it easier to improve listings and ratings. I guess I'll leave it at you get what you pay for. Review Source MB Mark B. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "Great product and Easy to use" July 27, 2023 5.0 We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys Pros It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8 Cons The download process is a bit tricky but part of that is due to our EMR system. Reason for choosing rater8 Cost was a small part of it. Ease of us and support as well as the account manager was a huge part. Review Source SB Sharon B. CEO Medical Practice Used the software for: 2+ years ### "Our success with Rater8" May 3, 2023 5.0 Excellent. Customer service is superior to other venders. Pros Ease of customization for questions important to practice and user friendly for patients. Cons More detail on geographical trends from our patient population would be interesting. For example, by county which patients are more satisfied with our services in which office. Reason for choosing rater8 Rater8 demonstrated their product to us at a national meeting. We brought them in to review with medical staff. All felt the ability to customize and succinctly ask our patients pertinent information was the selling point. We were right to select Rater8 as our percent of patients responding helps us to focus on areas of improvement as well as on showcase those individuals and areas which are our "stars". Review Source GV Gisette V. Practice Administrator Assistant Medical Practice Used the software for: 2+ years ### "Easy and Helful" June 16, 2023 5.0 Pros The reports are very helpful and easy to use Cons That the automatic reply has to be activated by replying to a comment review. I should be always automatic. Review Source CJ Crystal J. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Great Service Overall" February 3, 2022 5.0 Great knowing patient feedback on their experience with our practice. Increased patient census from access to ratings. Gives patients the opportunity to share details of their experiences. Enhances provider knowledge of patient experience and how they rate their care given Pros Access to reports Support Simplicity in Utilization Setup/Implementation Process Seamless Cons I do not have any cons in using the system other than time consumption with quarterly follow-ups/meetings. Should possibly consider a different way to communicate with clients on needs/upgrades, outcomes and products. Virtual meetings/Calls for an hour is unnecessary if client has no issues. Review Source DC David C. COO Medical Practice Used the software for: 2+ years ### "Review of Rater 8" August 23, 2023 5.0 Positive with product functionality and support Pros Thoroughness of support staff and introduction of product improvements Cons Sometimes too much data presented to go through Reason for choosing rater8 Cost and look and feel Review Source VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "Excellent Product" February 14, 2022 5.0 Pros Effective and not over priced. Excellent support. Continues to improve product. Cons Would like better integration with our EMR but this is likely due to our EMR and not Rater8. Review Source PR Phil R. Former CEO, currently consultant Hospital & Health Care Used the software for: 2+ years ### "rater8 meets our needs" June 6, 2024 5.0 We have had a great experience; meets our needs for feedback and enables us to focus on areas where we need improvement. Pros Easy, simple for patients to use; useful information \[sensitive content hidden\] is fantastic Cons Perhaps a bit more information about the patient? 1st time; established patient why did you choose the provider? Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.