--- title: "rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is rater8 the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177794/rater8/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- rater8 5 (184) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of rater8 Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews KL Kaitlyn L Senior Operations CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles.“ April 16, 2025 KB Kolbe B ITMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The responses feel like they're pre-generated and not actually AI.“ December 22, 2025 LS Lauryn S Marketing CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner!“ January 27, 2025 EB Erin B Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings.“ February 27, 2025 Olivia S Director of MarketingHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless.“ December 19, 2025 LP Lynne P Marketing DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8.“ August 1, 2025 Kayla Barclay H Marketing and PR ConsultantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile.“ January 19, 2026 JL Jeanine L Office ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “not applicable. “ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Rater8 is great if you want more reviews." January 30, 2025 5.0 Just great all around! I appreciate their customer support team. Pros I love Rater8. They have such an amazing customer service and a fantastic product. I work with them with several of my clients and am always impressed with the results. Cons Can't think of anything bad. They are just great. Review Source DH Denise H. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "TIme Saving & Review Volume Building" April 18, 2023 5.0 Rater8 is my favorite marketing partner. The easiest by far to work with and to get support from (on the rare occasion it is needed). Pros With Rater8, we are able to see all of the reviews in one place and cater the appropriate data to each user. As an admin, I can see all of the reviews and survey results. Each provider in our organization can see the data that is important to them being able to improve, and can ask me or another admin a question. As admins, it is easy to see what they are asking about and help them problem-solve. Having all the reviews in one place for responding is HUGE! This is such time-saver vs. going to every online listing and searching for reviews and responding individually. Cons If there is one thing, it would be that I would prefer that Rater8 offer more services. For instance, I wish Rater8 offered Listing management (actually build our listings and optimize them for us, based on data we could provide to Rater8) and then push the listing info out to other platforms. The reason I say this is because everything that Rater8 has provided to date has been so top notch, that I would trust them with so much more. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing rater8 Rater8 integrates with our EMR and could support both review building as well as survey management in a way that made more sense for our needs. Review Source KB Kirby B. COO Hospital & Health Care Used the software for: 6-12 months ### "Rater8 review" October 12, 2021 4.0 Pros I like the ability to keep track of reviews based on provider and location. Cons It's easy to get bogged down in the customization (which isn't a bad thing in and of itself). Review Source SS Summer S. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Enhancing Patient Care" September 25, 2024 5.0 I've had a great experience with Rater8. Very responsive team, and the software is very easy to navigate. Pros I like the management of our reviews. Not only does the integration with our EHR help build our online reputation and cut a clearer picture of operations with internal surveys, but it also helps us manage and correct issues patients may be having in real time, helping us to create a better patient experience. Cons I don't have any complaints. Comparatively, similar companies offer addititional marketing tools, which would be great to utilize, but I think Rater8 has perfected what they do by staying focused on reputation building and data collection and that just doesn't compare to other companies. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing rater8 We had a consultant for a year that new the \[sensitive content hidden\] of Rater8, and ultimately the price and depth at which they collect data won us over. I considered other companies because of the extra marketing tools in their plans, but ultimatly the reputation management and data collection is what has really helped us. Review Source LP Lynne P. Marketing Director Hospital & Health Care Used the software for: 2+ years ### "Rater 8 delivers on its service and is continues to add and enhance product features." August 1, 2025 5.0 Excellent. Since we began our partnership Rater 8 has helped us not only generate a very high volume of online reviews, but also elevate practice and practitioner star ratings to enhance our brand's online reputation. Pros Easy to use, patients are engaged and willing to provide feedback. Continually innovating and enhancing service features. Cons To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8. Review Source CR Cayla R. Chief of Staff Hospital & Health Care Used the software for: 2+ years ### "Easy Access to Insights" April 30, 2025 5.0 We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. Pros Ease of navigating the Dashboard to access feedback. it was easy to track Google reviews as well as respond feedback. being able to create custom and free responses allowed for more personable replies of appreciation to our patients. Cons It was fit for what we need. So no cons to consider at this time. Review Source LH LaDawn H. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Rate8 Review" April 29, 2025 5.0 It has really helped us increase our overall rating since our GO Live date Pros You are able to see a overview of our score in one location. I also love the fact that Rater8 offers template responses. Cons Wish Rater8 offered the ability to download and print all reports in pdf or excel. Review Source KP Kaylee P. Marketing Team Hospital & Health Care Used the software for: 1-2 years ### "Rater8 Feedback" June 24, 2025 4.0 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review Source DH DEONNE H. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "We love Rater 8" February 25, 2025 5.0 We are very pleased with our overall experience Pros The ease and efficiency. This has been a great resource for our organization and the team at Rater 8 is wonderful. Cons There are zero cons: We LOVE IT. We have had a wonderful experience, and it has proven to be effective for our organization, providers, and patients. Review Source LS Lauryn S. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Marketing Coordinator" January 27, 2025 5.0 I am very pleased with rater8 and everyone that has worked with me. They respond to my support emails within a timely manner and always get me an answer right away or take the time to find the right answer for me in a timely manner. They also intend to make updates to the platform that will only benefit user experience. Pros By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner! I never have to worry about it taking days for them to get back to me and it is refreshing knowing that they are keeping an eye on things as well to make sure things are running properly. Cons I wish that rater8 had the capability to download benchmarking data, along with the comments made for each survey question, filtered by each physician/location. Review Source SS Sandy S. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Outstanding" March 5, 2025 5.0 Wonderful! \[sensitive content hidden\] is so friendly and efficient! Pros Significantly increased our ratings and online presence Cons I have nothing negative to say. Overall wonderful experience. Review Source MS Michelle S. PR Committee Hospital & Health Care Used the software for: 6-12 months ### "We are so glad we implemented using rater8 at our facilities! " January 14, 2025 5.0 Since using rater8, we've seen our hospital and clinic's Google ratings increase from 3.4 and 3.7 to 4.6 and 4.9. In addition to that, we've been able to receive excellent feedback about our providers and facility. The question bank is broad and we're able to tailor questions to fit different appointment types. Pros rater8 is easy to implement and helps us receive valuable patient feedback. Cons I can't think of any aspect of rater8 that I have disliked. Review Source JN Jimmy N. Administrator Medical Practice Used the software for: Less than 6 months ### "Exceeding expectations" February 27, 2025 5.0 Very pleased with their solution and their desire to continually improve it. Pros Their solution to improve our ratings exceeded our expectations. Cons I don't have any negative comments at this time. Review Source IA Isabel A. Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you Rater8!" November 22, 2024 5.0 My team and I are so happy with the results from Rater8. Our Account Manager, \[sensitive content hidden\], is so wonderful to work with. Thank you Rater8! Pros Rater8 has completely changed the game for us. We've received so many amazing reviews and online surveys with the help of Rater8. Cons I like everything Rater8 does for us! We're happy. Review Source JJ Joy J. Practice Marketing Hospital & Health Care Used the software for: 6-12 months ### "All 5 stars and 2 thumbs (enthusiastically) up for Rater 8!" September 21, 2021 5.0 The app is easy, intuitive and packed full of reporting features that will answer all of your questions. Our patients actually have a lot to say and leave us tons of comments—good or bad, we're happy to hear them all. We share the comments with staff as "fan club" mail and send the negative or critical comments to the office manager for follow-up. Rater 8 is a great morale booster and also gives us an opportunity to address issues we may not have known about or understood from a patient perspective. Knowledge is power and Rater 8 does all of the heavy lifting to deliver the educational feedback we need. The Rater 8 support team is incredible! Shout out to \[SENSITIVE CONTENT\] for all her support during our freshman year. Of course they offer guidance, answer questions, and fix any technical issues, but the coolest thing about Rater 8 is that they are interested in what the practice needs and will take a suggestion from a practice and make it a software feature for everyone. In our most recent meeting, \[SENSITIVE CONTENT\] gave us 45 minutes worth of new features or add-ons that had been added since our last meeting just a few short months before. The Development team is constantly fine tuning the features, dashboard, and reporting so it gets easier and easier to use Rater 8 in our busy practice the longer we have it. Pros Rater 8 makes it incredibly easy to get patient reviews! We all know that patients who have a frustrating experience will tell lots of people and broadcast it online quickly. Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease Rater 8 offers. Our Google reviews are up 500% —yes, you read that right. We have not even popped the cork in celebration of a year with Rater 8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it. Cons We only have one reporting feature on our wish list. The support team created a work around for us to use now and told us that we may be seeing our suggestion as a new reporting feature in the very near future. We're not going to lie—this made us feel pretty special! Keep in mind, our quarterly reporting in the past was incredibly cumbersome for our team. Already, Rater 8 has made this reporting task super easy. Our wish list report will make it even easier, which is truly mind blowing! Reason for choosing rater8 Rater 8 offered easy integration with our patient management software and offered a comprehensive dashboard that should be complicated but is actually super easy to use and very intuitive. The price was reasonable and packed with value considering all of the capabilities. The team was easy to work with, answered all of our questions, and walked us through the entire process in a very organized way. Review Source CL Cindy L. Senior Data Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Service - Fair Price" April 12, 2022 5.0 Overall we have been using rater8 for on year and are pleased with the service, functionality, and price. Pros The thing we like most about this software is: Cost - we feel we are receiving value in the price we pay Customer Service - Quick turnaround and works with us on development Availability - recurring meetings to review outstanding items Innovative - continually offering new and improved features Cons The thing we like least: when moving from one screen to the next, then going back - we have to reset all filters when logging on always have to set filters - would love if we could "memorize" our filters so that each time we log in we can see Quarter-to-Date for example rather than clicking on the beginning month through the end months (January - March 2022 = Q1 2022), but then if we log in again tomorrow, it would populate with that same memorized time period. Better export options would be great too, allow us to filter for a specific provider on EVERY screen so we can export or snip to share Review Source DS Danielle S. Director, Information Technology Medical Practice Used the software for: 6-12 months ### "Beneficial to our growth!" June 7, 2023 5.0 Amazing! Rater8 had been such a beneficial partner in our growth and development. We get to hear from our patients what they want and need and this allows us the insight to identify any areas that need improvement or what we are doing just right. Pros Rater8 has created our digital footprint. Prior we had no reviews on any platforms and no star ratings. In the medical field patients has shifted to "doctor shopping" prior to treatment and the available reviews help to ensure patients are getting what they are looking for in our practice. Cons Honestly, there has not been one aspect of our partnership that we have had any issue with. Review Source JS Jada S. Sales Manager Medical Practice Used the software for: 2+ years ### "They totally ramped up our online presence and reputation!" July 28, 2021 5.0 Pros My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present. The team is responsive, personable and will make their platform work around how your business works. Cons I truly don't have any complaints, this team does it all. Review Source MJ Melody J. Marketing Manager Medical Practice Used the software for: 1-2 years ### "rater8 Patient Review" August 16, 2023 5.0 I have been very satisfied with rater8 and with \[sensitive content hidden\], Account representative. Anytime I have a question, \[sensitive content hidden\] and the support team are timely in answering and talking through solutions or ideas. Pros Our physician practice was looking at products who assist us in obtaining follow-up patient feedback to their experience with our group. In addition, we were also wanting a system including the function of increasing physician reputation management. After researching several different vendors, I found rater8 to be the best source to accomplish this for our orthopedic group. Cons Anytime you implement a service of this nature, a concern is to ensure you are able to see and get reporting metrics in place and I was hesitant to start, but working with my account representative, I feel very good with the reporting dashboard, and it works well for me in providing details to my administrative team and physician board. Reason for choosing rater8 The overall product. The follow up to detail when I was searching for a patient review system. Review Source SP Stephanie P. EMR Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Everything we had hopes for and more" August 27, 2021 5.0 Our providers are extremely pleased with the ratings improvements for all of the major websites that have healthcare and provider ratings. We have also put in place several changes to our internal workflow to address issues that have been brought up by patients through rater8 questionnaires. Overall it has been an excellent experience and has brought a lot of value to us. Pros We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent. Our Account Specialist is extremely responsive and more pro-active than most we have worked with. We really like having the scheduled quarterly calls to check up on our progress and to make changes based on how the data shows we are faring. Every time we have had a call there has been one or more major feature improvements. While we do not use all of the available features we have been struck by the sheer size of the data that can be collected and the granularity of the data. It is rather impressive. Cons We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting. Review Source NW Natalie W. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "rater8 is great!" October 16, 2023 5.0 Since I joined my team in January, my experience with rater8 has been incredible and our Account Manager, Madison, has been beyond helpful. Not only did she help me learn the platform quickly and walk me through plenty of tips and tricks to find and analyze our reviews easier, she's been a great listener and applies my ideas during our strategic meetings. Thank you! Pros The in-depth, targeted approach on generating satisfaction reviews to cover our plethora of services, locations, providers, and resources. Cons I wish rater8 had an way to capture patient-reported clinical results. Sure, we know our patients are "happy" patients, but how are they ~healing~ in comparison to patients throughout the nation? Are our clinical results reflective of how we value quality care for each patient? Things like improvement after operation, consistency and coordination of care, recovery rates (i.e. back to sport release dates), etc. Review Source JO Jane O. Administrator Medical Practice Used the software for: 6-12 months ### "Rater8 Review" February 10, 2022 5.0 They have really gone above and beyond with helping our practice reclaim our Google pages, which is not easy, and have boosted our ratings within just a few months. Pros The most impactful is the individual reviews about our physicians and our practice. This helps us improve with future appointments. Cons I really don't have any cons as their team is very knowledgeable and takes the time to help with any issues we have. Reason for choosing rater8 Cost, enthusiasm, and support. Review Source EC Elizabeth C. Director of Marketing Medical Practice Used the software for: 6-12 months ### "Great Reputation Management Company!" May 10, 2022 5.0 Pros rater8 has met our needs from day one. Our online presence has improved immensely with the quantity & the quality of reviews we are receiving. The feedback we get allows us to continue to meet the needs of our patients & enhance our patient experience every day. The positive exposure we get online has been wonderful for our practice also. We give rater8 an A+ and look forward to continuing to work with them. Cons There isn't much. I guess the only thing would be more customization for questions. Review Source AB Abbey B. Owner Marketing and Advertising Used the software for: 1-2 years ### "We love rater8!" February 19, 2024 5.0 Overall, we've been very happy with rater8. We use it for 4 clients now and counting! Pros Account manager and help staff is extremely response and the tool is easy to use, overall. Whenever we have a problem, the help team tackles it right away. Cons Sometimes the funcionality gets messed up when responding to reviews. Review Source MM Marketing M. Business Development Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great value, great results, great support" April 17, 2023 5.0 We had a couple online listings below 4 stars which is what led us to Rater8. After reviewing the platform and rates we began using their service. After almost 2 years we're still happy with what they provide to us and are very pleased with the improvement of our online reputation. Pros Through Rater8 quickly gaining or improving an online reputation is pretty simple. Cons Internal reviews are often anonymous making inquiries about a negative review not possible. 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