# Page 2 | rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is rater8 the right Reputation Management solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177794/rater8/reviews --- rater8 5 (182) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of rater8 ## Showing most helpful reviews Showing 26-50 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kolbe B. IT Medical Practice Used the software for: 2+ years ### "Outstanding Platform" December 22, 2025 5.0 My experience with rater8 has been fantastic! Our providers seem to like it and have no complaints. Seeing updates to the platform is always exciting. Our Team Manager, \[sensitive content hidden\] , always makes the meetings fun and positive! Pros Our practice loves that rater8 is very simple to navigate, get stats on how well our practice is doing, automatically sends out reviews to patients and we can easily toggle if we want more surveys from patients or more reviews from patients. The price for rater8's services are very nice when comparing to other companies similar to rater8. Cons AI assisted responses could be expanded a little bit. The responses feel like they're pre-generated and not actually AI. Seems to always follow the same pattern (Thanks for high rating > It's encouraging to receive rating > our practice strives for excellence). Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Birdeye was very expensive for what it did. It couldn't even send out reviews automatically for us. Review Source Kayla Barclay H. Marketing and PR Consultant Medical Practice Used the software for: 1-2 years ### "Best Healthcare Online Reputation Management!" January 19, 2026 5.0 I really like that they do a biannual check in just to make sure we are utilizing the Rater8 services we pay for to the best of our ability so we continue to like the product and receive great results. Pros Rater8 has the best customer service hands down! They are so kind in all of their communication. They are extremely knowledgable on how to help their client get the most reviews online and with AI populated reviews. They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile. We were able to have a drastic increase of genuine reviews because of Rater8! Cons We have not experienced anything we didn't like with them. They adapted to our needs of a small town hospital. They have been amazing. Review Source Olivia S. Director of Marketing Hospital & Health Care Used the software for: Less than 6 months ### "Highly Effective and Easy to Use" December 19, 2025 5.0 Rater8 has exceeded our expectations. It delivers consistent, actionable insights that help us monitor patient satisfaction, highlight what we’re doing well, and identify opportunities for improvement. The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective. Pros What I like most about rater8 is the combination of an easy-to-navigate platform with powerful, real-time patient feedback. It allows us to monitor trends, highlight strengths, and identify opportunities for improvement quickly. Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless. Cons There really isn’t anything I dislike about rater8. On rare occasions, an appeal may not be approved if it doesn’t meet the criteria, even when a comment feels unfair, but I understand and respect the need for consistent standards. Overall, this hasn’t taken away from the value of the platform. Review Source Melissa E. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Love the rater8" August 4, 2025 5.0 The easiest and most responsive team to deal with. The application is so easy to help you in responding to reviews. I think it is the best money we have ever spent Pros I love the response that rater8 can get from patients. I have never seen so many responses. We had tried many ways, and they just fell flat. No one responded. rater8 makes things happen Cons Nothing has been a concern for me with this group. They think of everything. And ways to improve time management too. Review Source KL Kaitlyn L. Senior Operations Coordinator Medical Practice Used the software for: 2+ years ### "Rater8 is an amazing platform" April 16, 2025 5.0 My overall experience with Rater8 has been extremely positive from the first meeting and it gets even better with time. Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles. Their dashboard is extremely easy to use and has so many good metrics. Our client success manager \[sensitive content hidden\] is an expert at pointing us in the right direction with what questions best to ask in the survey for our practice and how to best weight the questions so we get the answers we need. The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed. I cannot recommend Rater8 enough. Pros Rater8 is always striving to make its platform the best it can be. Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new features that will make reputation management even easier. What I like most about rater8 is this drive to always improve. Cons Every thing about Rater8 is straightforward and useful, I have no complaints. Anything that we come up with that could be of use that they don't have we email to their ideas email and they try to built it. Review Source ZR Zach R. COO Medical Practice Used the software for: 2+ years ### "Excellent service" April 8, 2026 5.0 We're a few years into our relationship with rater8 and the experience has been entirely positive since day 1. Pros Results. Our scores started reflecting the reality of our service offerings & performance within one month. Prior to implementing rater8, our review scores only reflected the negative customer experiences. I'm also appreciative of the ease of implementation, the strategic thought behind which review sites to populate, and the ongoing customer support. Cons N/A. I struggle finding opportunities for rater8. They have done exactly what they said they were going to do. Hard to complain about that. Review Source LB Lynn B. Marketing Manager Medical Practice Used the software for: 2+ years ### "5 Star Review Rater8" August 5, 2025 5.0 Rater8 offers a platform that works seamlessly with our EMR. The support team is very responsive and gets the problem resolved quickly. They are up to date on new laws or market changes and inform us promptly. Pros Rater8 is very professional and is always finding ways to improve their product offerings. The badges on the physician pages is the best. Cons There are not any cons. We have been partners with Rater8 for 8 years, so it is interesting to see the growth of positive reviews over the years. Review Source LP Lynne P. Marketing Director Hospital & Health Care Used the software for: 2+ years ### "Rater 8 delivers on its service and is continues to add and enhance product features." August 1, 2025 5.0 Excellent. Since we began our partnership Rater 8 has helped us not only generate a very high volume of online reviews, but also elevate practice and practitioner star ratings to enhance our brand's online reputation. Pros Easy to use, patients are engaged and willing to provide feedback. Continually innovating and enhancing service features. Cons To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8. Review Source SS Summer S. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Enhancing Patient Care" September 25, 2024 5.0 I've had a great experience with Rater8. Very responsive team, and the software is very easy to navigate. Pros I like the management of our reviews. Not only does the integration with our EHR help build our online reputation and cut a clearer picture of operations with internal surveys, but it also helps us manage and correct issues patients may be having in real time, helping us to create a better patient experience. Cons I don't have any complaints. Comparatively, similar companies offer addititional marketing tools, which would be great to utilize, but I think Rater8 has perfected what they do by staying focused on reputation building and data collection and that just doesn't compare to other companies. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing rater8 We had a consultant for a year that new the \[sensitive content hidden\] of Rater8, and ultimately the price and depth at which they collect data won us over. I considered other companies because of the extra marketing tools in their plans, but ultimatly the reputation management and data collection is what has really helped us. Review Source KP Kaylee P. Marketing Team Hospital & Health Care Used the software for: 1-2 years ### "Rater8 Feedback" June 24, 2025 4.0 Pros It provides a lot of analytical tools and helps streamline all the reviews for our multiple locations. Cons It would be helpful to have something where users can choose from customized/personal company responses. Review Source EB Erin B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Great product for efficiency and reviews!" February 27, 2025 5.0 Very good! It has been very helpful to our practice. Pros The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. I also love my project manager, \[sensitive content hidden\]! Cons I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings. Again, they are needed and I do not dislike like, it's something I had to pick to write about. Review Source SS Sandy S. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Outstanding" March 5, 2025 5.0 Wonderful! \[sensitive content hidden\] is so friendly and efficient! Pros Significantly increased our ratings and online presence Cons I have nothing negative to say. Overall wonderful experience. Review Source BW Brad W. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Worth every penny!" February 26, 2025 5.0 Pros The ease of use. Literally set and forget... Cons Nothing comes to mind. Everything has been extremely easy. Review Source IA Isabel A. Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you Rater8!" November 22, 2024 5.0 My team and I are so happy with the results from Rater8. Our Account Manager, \[sensitive content hidden\], is so wonderful to work with. Thank you Rater8! Pros Rater8 has completely changed the game for us. We've received so many amazing reviews and online surveys with the help of Rater8. Cons I like everything Rater8 does for us! We're happy. Review Source WS William S. Marketing Tech Medical Practice Used the software for: 6-12 months ### "Well, pleased with rater8" December 18, 2024 5.0 Our experience with rater8 has been very positive. Pros We really liked the dashboard and the available information that is found there. We liked the ease of use of the dashboard. The surveys with our patients and their responses have allow us to address any issues that may be present. The responses also allow us to address the causes and ensure that these things do not arise in the future. Cons At this point we do not have Cons about rater8. Review Source AM Aaron M. Administrator Medical Practice Used the software for: 6-12 months ### "Rater 8 the Great" February 27, 2025 5.0 Its great. We have positive growth and great reviews Pros The level of growth we get with reviews Also the companies prompt communication Cons Cost but really its not as bad as other platforms. Review Source JN Jimmy N. Administrator Medical Practice Used the software for: Less than 6 months ### "Exceeding expectations" February 27, 2025 5.0 Very pleased with their solution and their desire to continually improve it. Pros Their solution to improve our ratings exceeded our expectations. Cons I don't have any negative comments at this time. Review Source HO Hailey O. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Excellent Tool" June 11, 2024 5.0 Pros We use rater8 on behalf of our clients for review generation and monitoring. It's helped us build our client's brand reputation from nonexistent to near perfect. The process has helped them internally identify areas for improvement that may not have been addressed if not heard from their patients. Cons I could write about their quarterly meetings and how organized and responsive their team is. Or perhaps the consistent improvements and additions they add for reporting and analysis that make it easier to improve listings and ratings. I guess I'll leave it at you get what you pay for. Review Source PR Phil R. Former CEO, currently consultant Hospital & Health Care Used the software for: 2+ years ### "rater8 meets our needs" June 6, 2024 5.0 We have had a great experience; meets our needs for feedback and enables us to focus on areas where we need improvement. Pros Easy, simple for patients to use; useful information \[sensitive content hidden\] is fantastic Cons Perhaps a bit more information about the patient? 1st time; established patient why did you choose the provider? Review Source DH Denise H. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "TIme Saving & Review Volume Building" April 18, 2023 5.0 Rater8 is my favorite marketing partner. The easiest by far to work with and to get support from (on the rare occasion it is needed). Pros With Rater8, we are able to see all of the reviews in one place and cater the appropriate data to each user. As an admin, I can see all of the reviews and survey results. Each provider in our organization can see the data that is important to them being able to improve, and can ask me or another admin a question. As admins, it is easy to see what they are asking about and help them problem-solve. Having all the reviews in one place for responding is HUGE! This is such time-saver vs. going to every online listing and searching for reviews and responding individually. Cons If there is one thing, it would be that I would prefer that Rater8 offer more services. For instance, I wish Rater8 offered Listing management (actually build our listings and optimize them for us, based on data we could provide to Rater8) and then push the listing info out to other platforms. The reason I say this is because everything that Rater8 has provided to date has been so top notch, that I would trust them with so much more. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing rater8 Rater8 integrates with our EMR and could support both review building as well as survey management in a way that made more sense for our needs. Review Source LE LeeAnn E. Senior Manager Business Development Hospital & Health Care Used the software for: 6-12 months ### "rater8 for the WIN!" April 5, 2023 5.0 Exceptional product and staff. VERY happy with the experience and most importantly the impressive results. Pros Since implementing rater8 the number of reviews we've received has risen dramatically. Increasing reviews on Google has improved our SEO. We love that our patient reviews also feed directly onto our website, which eliminated the previous manual process. Our past patient surveys were mailed out to our patients, so automating the process has saved us thousands of dollars in postage annually. The staff at rater8 is VERY responsive, patient and supportive. Not only during the implementation phase but as we move forward. They provide quarterly calls to ensure we understand how to use the tool to its full potential. Their follow-through, product knowledge and responsiveness are unparalleled. Cons Not a whole lot. Had to think a bit to identify anything we don't like! The day of a quarterly call with rater8 I received what appeared to be a random sales email from rater8 highlighting the ability for our patient reviews to be shared on our social media platforms. No one had told me about that yet, and I wish it were mentioned during the scheduled call. It is a feature we are not currently utilizing but will consider it. Review Source AS Alec S. Marketing Specialist Hospital & Health Care Used the software for: 2+ years ### "Boost To Our Online Reputation" May 10, 2022 5.0 Pros Rater8 has been an outstanding asset in getting reviews on Google and other search websites. In the past 2+ years of using Rater8, our Google reviews have gone from mixed to a 4.9 with over a thousand reviews. Compared to our competitors, our reviews are unmatched. Rater8 prompts customers/patients to leave both internal and external feedback. This leads to more people leaving reviews and more feedback to improve your business. Integrating Rater8 can make a good business stand out and improve. Cons Rater8 reviews are intended to be private. While this is good for the reviewer, it does make it difficult to indentify the reviewer or get context for their comments. I understand why this is the case, but our business strives on using negative reviews to improve when we can. Review Source DD Donna D. Physician Liaison Medical Practice Used the software for: 1-2 years ### "Very pleased with Rater8!" February 16, 2022 5.0 Our google reviews and internal reviews have skyrocketed with Rater8. We now have a simple way to survey patients and to share their reviews with other potential patients. The service/support with Rater8 is exceptional! Pros The increase in Google ratings was significant! The product was simple to set up and the Rater8 Team are very easy to work with and always available if I have a question or need to make adjustments. They are also good about adding new products/reports etc. Cons The only con was the number of providers we have made it a bit more pricey to include all. We did exclude some mid levels and a couple of locations. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) Reason for choosing rater8 There were a couple of features that you had that our team preferred. Pricing was similar. Review Source AG Amy G. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Rater8 & Online reputation" October 18, 2021 5.0 Overall we have been very happy with Rater8, we have been meeting our goals for increasing our online presence and we have many tools at our disposal to help us interpret patient feedback. Pros We liked how easy it was to implement Rater8 and to monitor on an ongoing basis how our online reputation was being built. Our patients find it easy to use and that is also very important. Cons We don't really have any cons, as we had questions, we get great response from support as well as during our quarterly checkin meetings. Reason for choosing rater8 I liked the ease of implementation and the relative low cost for our platform to build our online reputation. Review Source KG Katelyn G. General Manager Medical Practice Used the software for: 6-12 months ### "6 months in, very happy customer" July 7, 2023 5.0 In just our first month, we obtained more reviews than had been obtained over the past 2 years combined. This has had a positive impact on the visibility of our listings, which has converted new patients Pros Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy. Cons Integration with our EMR to automate review requests would result in additional cost -- unavoidable, but also not a huge deal as the more hands-on approach allows me to be in the dashboard every day and keeping tabs on how we're doing. 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