# Page 3 | rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is rater8 the right Reputation Management solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177794/rater8/reviews --- rater8 5 (181) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of rater8 ## Showing most helpful reviews Showing 51-75 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Barbara S. Executive Director Medical Practice Used the software for: 2+ years ### "Like having an inside track on Reputation Management" August 17, 2023 5.0 Hands down best vendor to work with on any application. Pros They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting with you on a regularly scheduled basis to make suggestions to improve outcomes in various areas. I am always amazed at how well they know our results across multiple survey sites. I have never once felt I was steered in the wrong direction by their recommendations. Cons Honestly it would take me all day to try to think of something. Review Source JM Joseph M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Rater 8 Checkmate" April 4, 2023 5.0 Exceptional and well run company. So glad we are a client with Rater 8 for over 3 1/2 years! Pros Excellent for management to hear from patients on their experience. Excellent in receiving GOOGLE review for more exposure Cons The product is a must have for many industries. There really is nothing I do not like Review Source AG Allison G. Marketing Director Medical Practice Used the software for: 2+ years ### "Beyond Pleased with rater8!" February 15, 2022 5.0 Outstanding - all of the employees we have worked with over the past several years have been beyond helpful and friendly. Truly A+ customer service. I'm never hesitant to ask "stupid" questions because they always respond so thoughtfully and thoroughly and make me feel happy that I asked! Pros Product is so easy to use, and really tailored to accommodate patients and make it as simple for them as possible to take a few seconds out of their day and respond to the email they receive. I love that they aren't being inundated with too many questions, and I love that they can just leave a simple 1-5 star rating and comment below their rating if they choose to. Cons I truly don't have any complaints, nor do my colleagues who use it. A few of the physicians wish it could do more, such as provide patients with aftercare instructions, etc. But we were never looking to get that out of this product, just patient satisfaction surveys! Review Source MJ Melody J. Marketing Manager Medical Practice Used the software for: 1-2 years ### "rater8 Patient Review" August 16, 2023 5.0 I have been very satisfied with rater8 and with \[sensitive content hidden\], Account representative. Anytime I have a question, \[sensitive content hidden\] and the support team are timely in answering and talking through solutions or ideas. Pros Our physician practice was looking at products who assist us in obtaining follow-up patient feedback to their experience with our group. In addition, we were also wanting a system including the function of increasing physician reputation management. After researching several different vendors, I found rater8 to be the best source to accomplish this for our orthopedic group. Cons Anytime you implement a service of this nature, a concern is to ensure you are able to see and get reporting metrics in place and I was hesitant to start, but working with my account representative, I feel very good with the reporting dashboard, and it works well for me in providing details to my administrative team and physician board. Reason for choosing rater8 The overall product. The follow up to detail when I was searching for a patient review system. Review Source AJ Anne J. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Rater8 has been the best software we use" March 2, 2022 5.0 Rater8 has been so awesome - the developers know exactly what a practice needs when it comes to patient satisfaction surveys and then delivers so much more! Comprehensive data analysis and follow up and meeting needs on so many levels. It helps us with our Social Media marketing, reaching on line websites with our info and patient feedback has been huge for our new practice. And the reporting that Rate8 provides to see the outcomes of practice and patient efforts is worth every penny and more! Pros Ease for patients to give us feedback - and the reporting is phenomenal. Set up and go live was so easy and integration with our EMR seamless. Cons No cons - everything has been awesome and they even anticipate needs that we were just discovering!! Review Source SP Stephanie P. EMR Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Everything we had hopes for and more" August 27, 2021 5.0 Our providers are extremely pleased with the ratings improvements for all of the major websites that have healthcare and provider ratings. We have also put in place several changes to our internal workflow to address issues that have been brought up by patients through rater8 questionnaires. Overall it has been an excellent experience and has brought a lot of value to us. Pros We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent. Our Account Specialist is extremely responsive and more pro-active than most we have worked with. We really like having the scheduled quarterly calls to check up on our progress and to make changes based on how the data shows we are faring. Every time we have had a call there has been one or more major feature improvements. While we do not use all of the available features we have been struck by the sheer size of the data that can be collected and the granularity of the data. It is rather impressive. Cons We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting. Review Source GS Gina S. Administrator Hospital & Health Care Used the software for: 2+ years ### "An Abundant Product Fairly Prices" August 24, 2021 5.0 Pros This software allows my office to seamlessly increase their reputation without much work. It provides data to physicians to allow them to see their digital appearance online. It allows us to create a professional impression on patients. Cons NONE. We don't have any current issues with this product. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) Reason for choosing rater8 There was more functionality for the same price. Review Source HM Haley M. Admin & Data Assistant Hospital & Health Care Used the software for: 6-12 months ### "Game Changer! " May 21, 2023 5.0 Pros Love how easy the platform is to navigate, the review solicitation and generation process looks legit (not spammy) and has greatly improved our patient feedback. Customization of internal vs external reviews helps to keep our finger on the pulse of high-priority improvement items. This platform has made it easier to share positive feedback with our physicians as well, we always get to hear about the negative feedback but the positive is just as important. The customer service is exceptional! Cons The only downside at all is that the report has to be uploaded manually on a daily basis for us. Working to find a way to automate this down the line. Review Source NW Natalie W. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "rater8 is great!" October 16, 2023 5.0 Since I joined my team in January, my experience with rater8 has been incredible and our Account Manager, Madison, has been beyond helpful. Not only did she help me learn the platform quickly and walk me through plenty of tips and tricks to find and analyze our reviews easier, she's been a great listener and applies my ideas during our strategic meetings. Thank you! Pros The in-depth, targeted approach on generating satisfaction reviews to cover our plethora of services, locations, providers, and resources. Cons I wish rater8 had an way to capture patient-reported clinical results. Sure, we know our patients are "happy" patients, but how are they ~healing~ in comparison to patients throughout the nation? Are our clinical results reflective of how we value quality care for each patient? Things like improvement after operation, consistency and coordination of care, recovery rates (i.e. back to sport release dates), etc. Review Source AS Anthony S. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Rater8 Review" July 12, 2023 5.0 in years past we might only get 3-5 reviews per year. Now with rater8 we have a process to send out to customers and have received 25-45 per month. Pros Rater8 has a platform that is easy to use. It is easy to upload customer lists and can be integrated into EHR software. Cons Rater8 has a platform that is loaded with many tools. So far, I do not have a least like. Review Source JO Jane O. Administrator Medical Practice Used the software for: 6-12 months ### "Rater8 Review" February 10, 2022 5.0 They have really gone above and beyond with helping our practice reclaim our Google pages, which is not easy, and have boosted our ratings within just a few months. Pros The most impactful is the individual reviews about our physicians and our practice. This helps us improve with future appointments. Cons I really don't have any cons as their team is very knowledgeable and takes the time to help with any issues we have. Reason for choosing rater8 Cost, enthusiasm, and support. Review Source RR Renee R. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Powerful reputation management tool" May 17, 2022 5.0 Pros Rater8 implementation was simple and efficient. The dashboard is user friendly and reporting components satisfactory. Rater8 customer service is incredible. The support team as well as our account manager are respond within hours to any questions or needs we may have. They are knowledgable and passionate about the platform. Cons After using the software for almost 18 months, I cannot think of any negatives. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) Reason for choosing rater8 At the time, we selected Rater8 for cost efficiency. Review Source SS Shefali S. Operations Manager Medical Practice Used the software for: 2+ years ### "Great product!" November 15, 2021 5.0 Pros We have been with rater8 since 2018 and they have substantially helped with our reputation management. The dashboard is easy to use, with constant feature updates that make managing it easy . They also do quarterly update meetings and provide their recommendations which takes the load off the administrator. This is one of my few vendors that I never need to worry about, and they are dedicated to making our practice look good! Cons Everything is wonderful, I have no complaints! Review Source EC Elizabeth C. Director of Marketing Medical Practice Used the software for: 6-12 months ### "Great Reputation Management Company!" May 10, 2022 5.0 Pros rater8 has met our needs from day one. Our online presence has improved immensely with the quantity & the quality of reviews we are receiving. The feedback we get allows us to continue to meet the needs of our patients & enhance our patient experience every day. The positive exposure we get online has been wonderful for our practice also. We give rater8 an A+ and look forward to continuing to work with them. Cons There isn't much. I guess the only thing would be more customization for questions. Review Source CM Cody M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Medical Group using this product for just over a year" February 16, 2023 5.0 Stellar customer service. Not just knowledgeable in their field, but in mine as well and have helped me flush out marketing ideas. Pros This product was easily the best marketing decision I've made in years. We knew patients looked at online reviews, and we knew we had many happy patients, but the review volume didn't align. After a quick on-boarding, it only requires a few minutes a week to keep running. Most of my providers, and my practice locations, went from single-digit variable-star reviews to several hundred reviews with an average of 4.5-5 stars across multiple platforms, including Google. Even better, we've had many patients tell the providers that they came after seeing how many positive reviews they have. Cons Like much software, it is what you make it. Any limitations are usually due to the time I put in. If I wanted to spend a hour or two a week analyzing reviews and implementing what I learned, that's an option. I'd say the biggest limitation is that I don't use it to it's full extent. But that's also my favorite part. We got our online reputation management totally handled fast, easy, honestly, and successfully. Reason for choosing rater8 It was recommended by many of my colleagues in other medical groups. Review Source AB Abbey B. Owner Marketing and Advertising Used the software for: 1-2 years ### "We love rater8!" February 19, 2024 5.0 Overall, we've been very happy with rater8. We use it for 4 clients now and counting! Pros Account manager and help staff is extremely response and the tool is easy to use, overall. Whenever we have a problem, the help team tackles it right away. Cons Sometimes the funcionality gets messed up when responding to reviews. Review Source GH Gina H. Administrator Medical Practice Used the software for: 1-2 years ### "Best decision " September 23, 2021 5.0 We have a very busy office with some outstanding physicians but it has always been difficult to show that from an online perspective since the only people that normally leave a review without being asked are the patients that are upset. Once we started with Rater8 we found that a large portion of our patients really love our office and love our physicians and are happy to leave a review but only if they receive a request and it must be easy for them to do. With Rater8 our online reputation has significantly improved, not only has the number of reviews greatly increased but our overall star rating has increased as well. Another benefit has been employee job satisfaction, since patients have been able to leave reviews not only about the physicians but also about employees, I have found that employee pride and commitment has improved as well. Pros One of the best things about this software was the ease of integration. It was up within 24 hours and we began to receive reviews immediately. With a busy office to run, I do not have time for lengthy implementations, it could not have been any easier to get stated. Cons I have not had any issues that I feel need to be improved. Reason for choosing rater8 Ease of integration with our Practice Management system, Cost and Functionality Review Source MM Marketing M. Business Development Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great value, great results, great support" April 17, 2023 5.0 We had a couple online listings below 4 stars which is what led us to Rater8. After reviewing the platform and rates we began using their service. After almost 2 years we're still happy with what they provide to us and are very pleased with the improvement of our online reputation. Pros Through Rater8 quickly gaining or improving an online reputation is pretty simple. Cons Internal reviews are often anonymous making inquiries about a negative review not possible. Review Source MC Monica C. Administrative Assistant Medical Practice Used the software for: 2+ years ### "Easy to use!" November 3, 2023 5.0 They have helped grow our ratings for several of our providers, some of which had very low scores prior to utilizing rater8. Pros It is easy to respond to our reviews and generate reports. Cons Response time to answer reviews is limited to 30 days. If you can't respond within that timeframe then you won't be able to do so from rater8. Review Source RB Rebekah B. Medical Assistant Medical Practice Used the software for: 2+ years ### "Great program! Your company NEEDS this!" February 9, 2026 5.0 Overall experience has been a very positive one. This company has helped my company get the reviews we so desperately needed Pros I like the ease of access and how user friendly it is. It makes it very easy to navigate and go in and do what I need to do very quickly. Cons The only thing I wish was that it had an accessible app to use that would make quickly logging in and doing anything more convenient. Review Source AA Ann A. IT Director Hospital & Health Care Used the software for: 2+ years ### "One of the best partners we work with!" June 14, 2023 5.0 Kate and the entire team make it so easy for us. We receive quarter check ins with helpful suggestions! Pros We love the testimonial integration with our website and how it is constantly updating with recent reviews in real time. Cons Honestly, there are no cons. We’ve had nothing but a positive experience with Rater8! Review Source KP Kristen P. Marketing Medical Practice Used the software for: 1-2 years ### "Loving This Platform" August 1, 2022 5.0 \[SENSITIVE CONTENT\] really takes the time to explain things to my understanding. Very organized with our topics of conversation. I also love that she sends an in depth follow up report for everything we talk about - and things to follow up on. All the staff that I have emailed has been more than helpful! Quick response time, links to reference for "how to", follow up emails for pending decisions. Very happy with the company Pros It's so simple to use! Everything is on one dashboard page which makes it easily accessible. Cons Missing a few emails, but getting that worked out Review Source RC Robert C. Administrator Medical Practice Used the software for: 1-2 years ### "Very Intuitive" October 17, 2019 5.0 We have had nothing but good experiences with rater8. I would suggest this product to anyone that values their internet reviews. Pros We enjoy the software application since it is automated and does not require any management on a daily basis. It's seamless integration works every time. I can only say this about Rater8 and not any other applications that we use with any other systems that we use. Overall it is the easiest application that our company has and most reliable. Rater8 provides excellent feedback that allows managers the ability to review and make changes to actual issues or even perceptions that may or may not be true. Perception is everything in our business and a major focus for our staff. Cons There is nothing actually to dislike unless your reviews are not where you would like them to be. All in all sometimes the truth might hurt but if you are in the customer satisfaction business as we are. We must know the truth in order to make things better. Review Source Raymond K. Commencer Retail Used the software for: 6-12 months ### "C'est très bon " October 14, 2023 5.0 Pros C'est très bon logiciel a utiliser et facile à gérer dans le monde entier Cons Je suis fière de utiliser cette logiciel Review Source NH Nikole H. Marketing Director Hospital & Health Care Used the software for: 1-2 years ### "Stellar UX, Unmatched Support" July 31, 2019 5.0 Rater8 was implemented right around the time I began with the organization, and I have been the main point of contact and primary user of the product. I've appreciated how well designed it is, the quick responsiveness when running reports, the options for seeing numerous data sets, and the excellent support I've received from the Rater8 team. When I've had to ask a question, I have never waited indefinitely for a reply. I appreciate that enormously. Pros Extremely simple to use, and perfectly designed. The ease of use has been an incredible asset when looking for a very granular view of our metrics. You can tell this was thoughtfully designed and tested thoroughly. I also very much appreciate that any questions I have had have been answered very quickly and accurately. Anyone who has ever called a support desk knows you don't always get the right answer. That's never been the case with Rater8. Cons I've been using the software for well over a year and cannot recall any issues that have negatively affected my opinion of the product. Review Source Similar Products Featured