# Student Support Time Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Student Support Time the right K-12 solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177807/Student-Support-Time/reviews --- Student Support Time 4.8 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Student Support Time Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews BM Bruce M maed9401@isd194.orgPrimary/Secondary Education, 51 - 200 employeesUsed the software for: I used a free trial. “The transition from our previous system to Student Support Time went incredibly smoothly for everyone as SST is intuitive and easy to use. “ June 16, 2022 PH Pamela H Assistant PrincipalEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “The reports are very general, and as much as I try I cannot seem to find how to drill down for attendance - I think I need more training.“ June 14, 2022 TO Terri O Digital Learning CoachE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “Vendor support during implementation and training was amazing and the product user interface is intuitive.“ May 29, 2020 SP Stacy P TeacherEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Running reports felt bit clunky, but it is probably because I did not do it often enough.“ May 28, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyler Jae S. Associate Principal, Wayzata High School E-Learning Used the software for: 2+ years ### "Outstanding customer service, top-notch student-centered interface" September 14, 2021 5.0 Outstanding. Student Support Time solved many of our issues with running a mega high school with over 3,700 students and 300+ teachers. Pros Student Support Time has evolved with each year of our use of this software. Student Support Time has become an integral component of our daily infrastructure to enhance school-to-home communication, student interventions, teacher availability, scheduling of resources (i.e. testing room, tutors, etc.), and more. Cons Nothing. It is intuitive and the programmer is incredibly responsive to our needs. Review Source BJD Benjamin J D. SST Coordinator - Tech Integration Specialist E-Learning Used the software for: 1-2 years ### "Personalized Learning is not possible without Student Support Time" June 27, 2022 5.0 See the cons response. Absolutely amazing experience and their support and program is a game changer and a critical piece to the evolution of education. Pros We can deconstruct the bell schedule and completely rethink education. As we shift towards more learner driven, personalized learning, this is the most concrete tool that allows dynamic daily scheduling that also pairs with management of students engaging in that schedule. Students being able to log in each day, see what they've already been requested for, and create their daily schedule helps them buy into learning, have a hand at crafting their experiences, and serves as a concrete organizer for their day. teachers can input their schedules weeks in advance which is great for long term targeted services or offerings can be created on the fly to meet the needs of our students. Each offering has a type that helps students know if the offering is required, optional, or a choice activity which helps our group (7-9th) know where to put their focus. The attendance piece is a game changer as we could not accurately gauge attendance throughout the school day using our old system and SST allows us to take multiple engagement points as well as pull reports to see who has attended what for social emotional and academic wellness. Cons That I didn't have it sooner? Any modifications or changes that we thought of have been made by Sheri and the SST team. I cannot stress enough how amazing it is to have someone who responds quickly and makes changes to the program to meet our needs in such remarkable timing. Other LMS support take days and rarely come up with a concrete response, let alone offering to make changes asked. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Student Support Time We did not see anything out there that has the level of simplicity (good simplicity, think iPhone v Android), flexibility, helpful features, and student ease of access. Review Source PH Pamela H. Assistant Principal Education Management Used the software for: 6-12 months ### "Student Support Time Use " June 14, 2022 4.0 It has been bery positive. My \[SENSITIVE CONTENT\] is completely on top of things and answers (it seems) at all times, day or night. Pros We utilize this program for a tutoring time during an academic school day. The students can sign up to see a teacher or teachers can request to see students 2 - 3 times per week. The reporting, though fairly general is very helpful. Cons The reports are very general, and as much as I try I cannot seem to find how to drill down for attendance - I think I need more training. Reason for choosing Student Support Time I did not choose the program - Review Source JB Jessica B. Assistant Principal Education Management Used the software for: 1-2 years ### "Great Resource to Manage any out of class time" July 6, 2022 5.0 Absolutely love this program, and not sure how we would do much of what we are able to do without this software. Pros Super easy to manage and navigate, with great support when you get lost. Covers all of our out of class time - WIN, study halls, resource centers, and advisory time. Huge plus is the access to Parent Conference scheduling, all of the student's teachers in one place and navigating all of the scheduling easily. Cons Doesn't directly link to our SIS system but we managed to figure out a work around. Review Source CB Coss B. Assistant Principal Education Management Used the software for: 2+ years ### "Intervention and hall pass game changer" January 17, 2022 5.0 Pros The flexibility of the software to create the features specific to individual building needs is critical. The response and capacity of the programmer to build tools are hard to come by in the application space. We have been able to be responsive to stakeholder feedback and fully integrate the application school-wide in a short period of time. Cons Occasionally user profiles will be deactivated after or during an update. This can cause some delays in being able to use the system. Reactivation is easy, however, and most users are able to be reactivated immediately. Review Source NG Naida G. Associate Principal Education Management Used the software for: 6-12 months ### "Intervention Time Game Changer" June 30, 2022 5.0 Excellent. Pros I greatly appreciate working with Student Support Time directly to understand the software and customize it to our needs. Communication was always timely and supportive. The software itself has so many features and has been a game changer in starting a flexible schedule for intervention time at our high school. It is seamless with our student data information and the fact that it communicates with all stakeholders is key. We used it for intervention flexible scheduling, hall passes and special spaces like our prayer space and alternative lunch space. I am looking forward to using even more of the options in year two! Cons Every idea that our staff had for how to make this software work better for us was easy to customize. There are no cons. Review Source BM Bruce M. maed9401@isd194.org Primary/Secondary Education Used the software for: I used a free trial ### "Thank You Student Support Time!" June 16, 2022 4.0 The transition from our previous system to Student Support Time went incredibly smoothly for everyone as SST is intuitive and easy to use. Customer support was quick and helpful. We were thankful to be able to use SST as a trial and discover all of the ways it would support our intervention time. Due to the software features and the customer support, we will now be moving away from our previous system and will use SST. Pros Ease of use for all (administrators, teachers, students). The interface is clean and intuitive. Even the least tech savvy teachers and students were able to navigate SST without much trouble. Cons There were some glitches that showed up during our last 2 sessions - students appeared in more than one teachers' offering (or twice in a teacher's offering), some of the scheduled tasks ran at an unusual time. Reason for choosing Student Support Time It was recommended to us and after we tried it were pleased with its performance and the support we received before and during implementation. Review Source JF Jack F. Teacher Education Management Used the software for: 1-2 years ### "One Stop for Student/Family Communication and Staff Collaboration" April 1, 2020 5.0 I love it! It truly benefits students, families, and school staff by providing one central location for all communications and supports. Pros I love that Student Support Time is one central location for requesting students for support/enrichment, contacting home, allowing families to see my weekly office hours, seeing other staff contact with students and families, and a ton of other beneficial features! The addition of Student Support Time for our school has been huge and implementing "myTime" (our school's term for built in student support time) has definitely benefited both staff and students. Cons Honestly, nothing. Any recommended feature that I have asked for has been implemented in anywhere from 12 hours to two weeks. The turn around time is seriously impressive for new features. Review Source RC Ryan C. Principal Education Management Used the software for: 1-2 years ### "A Great Tool for Managing Flexible Time" June 27, 2022 5.0 Pros We use Student Support Time for a flexible period in our day that we call MyTime. It is super easy for both students and staff to use and helps us manage where all of our students will be during that time. We also love that if we have ideas or anything that needs trouble shooting we are able to get help right away. Cons We have felt very supported and if we have ideas to improve or things that we want they are quick to make that happen for us. Review Source NF Nicholas F. Instructional Coach Education Management Used the software for: 6-12 months ### "North High Review" June 15, 2022 4.0 Positive! We had a bit of a learning curve but I think it truly made things easier. Pros I love it's simple design; makes training for students and staff easier. I like how we are able to customize it for our school needs. Cons Wish there was an easier way to pull reports into google, but cvs is still great. Review Source TH Tim H. Principal Education Management Used the software for: 2+ years ### "Student Support Time" June 16, 2022 5.0 Although we have yet to use Student Support Time as we intended due to the pandemic, it has been flexible enough to meet our changing needs during the pandemic. We've always had great customer service when needed. Pros Student Support Time fulfilled our need of a quick and easy all in one solution to schedule flexible time for extra support for our high school. The product is easy to set up and use offers great ways to communicate with parents and students and is inexpensive. Cons For our uses of Student Support Time here are no cons. Review Source SP Stacy P. Teacher Education Management Used the software for: 6-12 months ### "Life-changing software" May 28, 2020 5.0 We have saved time and paper by using this system. We have been able to hold more students accountable for their actions. Teachers have been able to support students better than ever before. Pros This software was so easy to integrate and use. It was very straightforward and any time we wanted something tweaked or changed, it happened often within 24 hours of being requested. So many teachers have thanked me for bring this system to our school. Cons The only thing I found a bit difficult was navigating it as an administrator (which I am not, but I was given access). Running reports felt bit clunky, but it is probably because I did not do it often enough. Review Source LB Lisa B. dean Education Management Used the software for: 1-2 years ### "Great product " April 1, 2020 5.0 This product has evolved to serve a variety of needs beyond what it was first designed for. Pros Loved that the creators worked with us to get a product that we needed and could use with ease. They were super receptive to feedback in both the creation and implementation. Cons When we first implemented the product the more features we added the slower the system became. However that was solved after the first year. Review Source KB Kevin B. Achievement Coach Education Management Used the software for: 6-12 months ### "Great tool for our school" January 16, 2019 5.0 We wanted to find a way to request individual students for interventions, track their attendance, and communicate with parents. This program does all of those. We can now see which students are being requested and which ones might be slipping through the cracks. Student Support Time helps us catch those students so we can provide the support that they need. Pros The software is extremely easy to use, provides data that we can act on, and the support provided by the company has been amazing. Our teachers love how it communicates with parents and students. It also works well with our existing software that our school and district are using. I don't think we could use the intervention structure we are using without having student support time. Cons I don't see any cons with the software. Review Source TO Terri O. Digital Learning Coach E-Learning Used the software for: 1-2 years ### "Student Support Time review" May 29, 2020 5.0 Pros We were able to train our teachers to use student support time in one meeting approximately 1 hour long. Vendor support during implementation and training was amazing and the product user interface is intuitive. Cons The only thing missing from student support time is an automated way to write back attendance data to our student information system. Review Source AP Aaron P. Assistant Principal Education Management Used the software for: 1-2 years ### "Woodbury High School" October 3, 2018 5.0 This software allows the impossible, for 100 staff members to individually communicate with 2000 students and track the students' attendance. It also captures ALL data we are looking for, which helps us know we are reaching hundreds of students at a time. It really does exactly what we need it to do. To make the experience even better, Sheri's service has been amazing. She replies to queries very quickly, and is able to meet with us as we need. I can think of no way to improve the customer service Sheri provides. I would be happy to speak with anyone interested in using Student Support Time. Pros This software is extremely user friendly, which is important because I needed to train 100 staff and 2000 students in how to use this. The questions I get from folks are easy for me to answer because of the detailed help guide. Cons We were one of the first schools to use this software, so there were some bugs to work out. Sheri did an awesome job of solving problems though. Review Source TJC Tami Jo C. Assistant Principal Education Management Used the software for: 6-12 months ### "Student Support Time Review" June 15, 2022 5.0 Pros Easy to use and the customer support for this software is excellent! Cons Nothing comes to mind at the present time. Review Source BJ Brent J. Director of Learning Education Management Used the software for: 6-12 months ### "Hill-Murray SST" July 8, 2020 4.0 Wonderful support and service Pros This product was a great start into putting structure around our WIN time. Cons I look forward to more videos on how to better use the software in my building. Reason for choosing Student Support Time Great recommendations from \[SENSITIVE CONTENT HIDDEN\] Review Source kB kelley B. Assistant Principal Education Management Used the software for: 6-12 months ### "SST at Hill-Murray" June 4, 2020 5.0 This was a time saving and much needed program. I am excited to see what other features are available and how it may work with existing systems. Pros This is a teacher/student friendly software that was easily implemented in about one weeks time. We were using a google sign up type system for our WIN (Student Support Time) and it was difficult to track students. Cons As we moved along in the process, we asked for new features and \[SENSITIVE CONTENT HIDDEN\] was amazing and efficient to either implement or take note of the possibilities. Review Source DB Doug B. principal Education Management Used the software for: 6-12 months ### "SST for High School Intervention" June 2, 2020 5.0 It is fantastic. The software is easy to understand and the customer support is about as good as I've ever seen. Pros Their responsiveness was exceptional. It could be tailored so well to match our unique needs. Cons There were only a couple buttons that were tough to find/navigate, but they were quickly improved. Review Source Similar Products Featured ## Related categories [Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/)[K-12](https://www.capterra.com/k-12-software/)[School Management](https://www.capterra.com/school-administration-software/)