# Checkr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkr the right Background Check solution for you? Explore 302 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177814/Checkr/reviews/ --- Checkr 4.5 (302) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Checkr Ease of use 4.7 Customer Service 4.2 ## Pros and Cons in Reviews Amber W VP of People OperationsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Checkr ensures all documentation is handled appropriately and provides background data quickly, supporting a smooth onboarding process regardless of integration.“ February 13, 2026 Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The only thing that I could possibly say about Checkr that counts as an area of improvement is that their international background checks can take up to two weeks or more.“ May 19, 2026 Robin L Vice President of Human ResourcesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry.“ March 3, 2026 TS Taylor S Student Ministry DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Checkr has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support.“ May 1, 2025 EP Erika P HR ManagerLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I also love the feature they have where a candidate can provide an explanation to a crime or issue on their background check.“ January 22, 2026 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It can create confusion for both candidates and the HR team, especially when timelines are tight and onboarding schedules are impacted.“ June 12, 2025 SHEILA H Firm AdministratorAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “They provide a good overview of the background checking options so you can determine what you need.“ May 5, 2026 Melissa B neuropsychologistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service just told me Too Bad we can charge any extra fees we want.“ July 2, 2026 ## Showing most helpful reviews Showing 1-25 of 302 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather F. HR Generalist Warehousing Used the software for: 2+ years ### "A+ for Checkr" March 6, 2026 4.0 Overall, very good. Customer service has also been great to work with and always responds in a reasonable time. Pros Ease of use - the platform makes it easy to see the full list of candidates right on the home screen. Just a click to see the report. Cons I only utilize Checkr for background checks, so it's hard for me to speak to cons since I'm not utilizing every resource the platform offers. Review Source JMB Jessica M. B. Director of People Non-Profit Organization Management Used the software for: 6-12 months ### "Checkr is so easy to use" November 14, 2025 5.0 Overall the experience has been good. The integration with Paylocity was simple. Requesting background checks outside of Paylocity's Recruitment module is very easy. Pros The convenience of the integration with our HRIS. The website is super easy as well. We get a bundkes package that is budget friendly and customizable. Cons I dont have any complaints. Checkr is great. We customized our package, and saved money. Its cost-effective and user friendly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted to integrate our background checks with our HRIS recruitment module. Review Source NR Nathaniel R. Chief Executive Officer Mental Health Care Used the software for: 2+ years ### "Current customer displeased with customer service practice." June 25, 2025 1.0 Satisfactory but when assistance is needed the only option is the chat which is very slow. Not satisfied with their Customer Service practice. Pros Background checks are quick and they offer a variety of services. Too bad they can't back that up with speaking with the customer directly Cons A human only calls to sell a service but don't offer the courtesy to call a customer directly when assistance is needed. It's a waste of time with AI Chat box. Too bad this good company is going with losing the people contact. Review Source VR Verified Reviewer HR Strategy Retail Used the software for: 1-2 years ### "Vast Improvement Over Sterling" February 4, 2022 5.0 Pros Much more agile, easy to use, and cheaper than Sterling - a far, far better user experience for both the administrator and candidate. Cons Nothing to note! Great customer service and lots of attention in the onboarding. Switched from [Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/) Sterling had a horrible experience flow for candidates - not transparent at all. Review Source Camilo C. Talent Acquisition Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Excelent product." January 27, 2022 5.0 Has been a satisfactory experience since I have a faster background check to my applicants and let me know who I can take onboard on the team or not. Pros How faster and easier to understand it is. Cons I dont have any complaint untill now about it. Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reason for choosing Checkr By the easiest way to understand all the information. Review Source Brett N. Training manager Food & Beverages Used the software for: 6-12 months ### "Easiest background checker around!!" May 16, 2019 5.0 Checkr gives me the chance to look at the whole picture of someone I’m hiring giving me the chance to make a sound and safe hiring decision for the company. Pros How easy it was to navigate around the site it wasn’t a long drawn out process like other sites! Cons The lay out could have been better. Things placed in different areas than they were. Alternatives considered [Asurint](https://www.capterra.com/p/174251/Asurint/) Reason for choosing Checkr Because of their ratings and from word of mouth of other colleagues in the same industry and position as myself. Review Source Angela W. Managing Director Executive Office Used the software for: 6-12 months ### "Absolutely HORRIBE Customer Support" April 2, 2024 1.0 Horrible. Not worth my time or energy. I need a reliable company with reliable outcomes. Pros NOTHING - Customer service is poor. Not able to speak with a live person. Cons I've been trying to reach someone at Checkr and the support is horrible. I run a company and need a reliable agency to provide services. I'll be looking elsewhere. Switched from [GoodHire](https://www.capterra.com/p/154690/GoodHire-Background-Checks/) GoodHire made the switch. I was perfectly happy before Review Source VR Verified Reviewer Assistant HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Integration Makes Life Easier - Good Overall" November 3, 2025 4.0 It has gone well overall and they seem to be updating things to make it more user friendly in terms of customizing packets. Again, we love the integration piece - makes life easier. Pros Checkr integrates easily into Paylocity which is very nice not having to switch between platforms. It is also very easy to order a background check and to customize a background check. Cons It is not easy to understand in terms of how far the background check goes and to what depth it goes. I was having a hard time finding out if it was a 7 year look back period or farther. It looks like they have added a 10 year look back period, but it would be nice to see more detail on the report. Review Source MR McKinley R. Engagement and Development Specialist Banking Used the software for: 1-2 years ### "Checkr Review" November 12, 2025 5.0 Pros The platform is organized nicely, making it easy to retrieve candidate information and background check updates. It also connects to our HRIS so manual administrative tasks are minimal, if not obsolete, using this service. Cons I don't have anything negative to say about Checkr. Sometimes the reviews can take longer than desired, but that's because of external factors, not Checkr. Review Source MB Matthew B. Technical Director Religious Institutions Used the software for: 2+ years ### "Use these guys!" July 12, 2025 5.0 Our Overall experience has been great. I wouldn’t want to ever change vendors. They are great and get it done. Pros It’s is quick and easy and it integrates into planning center online. That is the best part. Basically automated. Cons Sometimes I wish there was more info or maybe more automation in the workflow. There could be better ui Review Source SG Steve G. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Making Background Checks quick and easy" July 29, 2025 5.0 Background checks are a necessary part of what we do, since we have adults working with kids, and so having Checkr take care of all of that in a way that is quick and modern has been great! Pros The user interface is easy to navigate, and it works seamlessly behind the scenes with our member database. Cons We have not run into any hiccups with Checkr. It does what it is supposed to, and gives our organization peace of mind. Review Source SE Sawyer E. Recruiter Chemicals Used the software for: 6-12 months ### "Veseris/Checkr" November 12, 2025 4.0 Pros It is quick, and easy to use. We use this platform for all background checks within our company. I recommend! Cons Sometimes it is hard to get ahold of actual people at the company. If you run into issues, you have to use the chat and have no option to speak with someone. Review Source SW Stephanie W. Kids Director Religious Institutions Used the software for: 6-12 months ### "Checkr review {with Planning Center Online Integration}" March 5, 2025 5.0 Pros The ease of process to send to volunteers, and speed in which we receive cleared check. Also the integration with Planning Center Online. Cons I do wish the integration between Checkr and Planning Center Online would automate the process of having to manually mark a team member with a cleared background check. Review Source AH Angela H. Prep & Planning Administrator Religious Institutions Used the software for: 6-12 months ### "Background checks made easy!" January 27, 2022 5.0 It's been great overall! Definitely easier to use than other companies we've worked with in the past and the system keeps track of when re-checks are needed, which is super helpful and much more clear to us to keep us on track! Billing is straightforward and easy to change if needed. We're on autopay so it's easy peasy each month! Pros We switched from a different company last year and started using Checkr. It works SO much easier with our current organization software (Church Community Builder). From setting up an account, to adding users, to requesting background checks and tracking in the CCB system, it's super easy. Background checks are usually super quick to get results from. And the cost is a little cheaper than the company we used before! Cons We don't necessarily know all of the features that are available to us. Cost breakdown wasn't easy to find on the account website. Sometimes it's hard to find answers on the help section for what we're looking for. We just usually need general background checks for our volunteers and also employees and that's really it. I see there's more features in Checkr that we need to probably research and make sure we're utilizing things to our fullest so we will do that! For the basic needs we have, Checkr has been easy to use and the customer service is quick to respond and help when we have questions. Review Source AC Ashlee C. Sr. Quality Coordinator Food & Beverages Used the software for: 2+ years ### "I love Checkr " January 27, 2022 5.0 I love Checkr! We have been working with them closely for many years- Ive been using it for 5 years and its always a great and fast source. Lots of information is provided to us via their BGC process and even the candidate portal. They have also come into the office for seminars and are great service Pros Easy to use, easy to navigate, Checkr is always good with letting us know about new updates and product features. Cons Sometimes things that are flagged up as being "Consider" are often not real major issues. Reason for choosing Checkr I think management decided Checkr offered what we needed for a great price- they have worked closely with GH to get what we need and any issues that arise. Review Source VR Verified Reviewer Self-Employed / Stubborn Dog Marketing Marketing and Advertising Used the software for: 1-2 years ### "Saved me so much time when I was hiring contractors!" September 14, 2018 5.0 Using Checkr I was able to focus my time and energy on running my marketing business, rather than chasing down personal information and gathering forms around town from contractors for weeks. Checkr sped up my hiring process by several weeks because I was able to get background check results online within days. Pros I loved the fact that Checkr handled the whole background check process for me completely online. I saved so much time when I was hiring contractors to service the online leads I was getting. All I had to do was input some basic information about my contractors like their e-mail address, and Checkr started doing the rest for me right away. They send an e-mail to your potential contractors or employees. After clicking the link in the e-mail your contractors can fill in all of their personal information on their own time. This is great for privacy reasons too and it helps your contractors feel more at ease knowing their information is being handled through a secure system. The entire process is very quick and you don't have to worry about anything except monitoring the background check results as they come in online. Cons If I had to find a negative, I would say that the platform seemed very new and it offered very basic features, services, and a very simple design. The platform is being updated all the time though and I was able to perform a variety of different types of background checks efficiently. Review Source MM Michelle M. Owner Hospital & Health Care Used the software for: 6-12 months ### "Owners…beware-no customer service" February 2, 2023 2.0 Although your backgrounds do come back in a timely fashion, your customer service is horribly lacking owners. Beware, I have found multiple incidences where I have been charged for fictitious employees. Pros Although it is easily paired with clear care of the customer service is highly lacking. Cons I have called and emailed over the span of 3 1/2 weeks. I have spent 3 1/2 hours of labor hours trying to get information regarding my cost. This is absolutely ridiculous.!! Reason for choosing Checkr N-a Review Source VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "Checkr, slow and innacurrate" July 9, 2023 1.0 The customer service is so slow, and that it takes this long to finish a background check that isnt accurate is mind boggling. Pros The interface isnt horrible, other than that there are many other services out there that do a better job. Cons They've given me background checks back that were wrong. It caused a massive headache in HR and screwed up a lot of hiring potential employees. Review Source HT Heather T. Director of Communications Religious Institutions Used the software for: 2+ years ### "Easily Integrated" January 27, 2022 5.0 We run many background checks each month on volunteers looking to work with children and vulnerable populations. I have great confidence in Checkr's ability to get me a quick report and link the information to profiles on our database. Pros The best feature was the ability to integrate this into our church's database software, Planning Center Online. We were easily able to set-up accounts, connect the two, and manage who is able to view the background checks from a platform we use regularly. Cons The only thing I haven't liked is that the branding/website seems outdated. Review Source AR Angel R. Executive Director Religious Institutions Used the software for: 2+ years ### "Great product" January 27, 2022 4.0 We have had a great experience with using Checkr. We love the product and will continue to use it. Pros We love how it integrates with our other software and it's a quick turn around time and it's very easy to use and understand the reporting. Cons The only struggle we have is that getting back to the dashboard without going through a check is sometimes difficult to get directly there. Reason for choosing Checkr The integration is what sold us. Review Source DW Dominika W. Manager Translation and Localization Used the software for: 2+ years ### "CheckR does not disappoint" January 27, 2022 5.0 Pros Very easy to navigate interface, responsive customer support, and clarity of the dashboard Cons northing I can think of that could potentially negatively impact the business Review Source DM Dina M. Human Resource Manager Entertainment Used the software for: 1-2 years ### "Great Value for your money" February 4, 2022 5.0 Excellent customer service and they provide a lot of additional things, like free webinars, legal updates and the billing process is super easy. Pros It is one of the easiest background check products I have ever used. The have a great widescreen service that is extremely inexpensive, then if something is found it then goes into the pricer more drilled down options. Definitely provides the confidence that I am getting everything I need! Cons I don't like if you make an error on something like the email or the candidate changes their mind, you don't have the ability to completely delete request. I personally don't like looking at uncompleted requests knowing that backed out of the position. I would prefer to delete it completely! Reason for choosing Checkr The integration and the price. Review Source HB Haneif B. Independent contractor Consumer Goods Used the software for: 2+ years ### "Suspended 2 year worker" June 6, 2024 1.0 The most inconvenient background checker; they have back office conversations and discriminate against people who are willing and have put in work. Pathetic Pros Hardly anything while the unemployment rate is rising and people don't want to work you're helping people go jobless. Cons Everything they have a 7 year discrimination policy for offenses that aren't that serious regardless of the traffic offense I've been putting in work for 2 years and I get penalized for no reason in my eyes Review Source SA Sarayah A. CEO Financial Services Used the software for: Less than 6 months ### "Due diligence to any contracting firm please utilize ethical practices and use another company" March 11, 2022 1.0 Not very pleasant ,considering this is a business of ethical practices and hold high importance with sensitive information and with good candidates at stake, we will not be recommending their services. Pros Its not the software that is the problem it's the decision making on someone who has no background being made to wait for no reason. Cons The company is not thorough in their candidate background processing, things that are not relelvant are made relevant and when it brought to their attention it takes them 10 days or more to correct the problem. Review Source RR Ryan R. Head of Talent Financial Services Used the software for: 2+ years ### "Great Software!" January 27, 2022 4.0 Overall, my experience has been great! I've relied on it heavily for background checks and employment verifucations. Pros Checkr is easy to use, integrates well with my HR and Talent stack, and provides quick and reliable results! Cons I don't have any cons at this point for this software. Alternatives considered [Spark Hire](https://www.capterra.com/p/125710/Spark-Hire/)[hireEZ](https://www.capterra.com/p/177502/Hiretual/)[HireRight](https://www.capterra.com/p/100993/HireRight/) Reason for choosing Checkr Price, UI, reliability, customer support. 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