# Checkr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkr the right Background Check solution for you? Explore 299 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177814/Checkr/reviews --- Checkr 4.5 (299) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Checkr Ease of use 4.7 Customer Service 4.2 ## Pros and Cons in Reviews Amber W VP of People OperationsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Checkr ensures all documentation is handled appropriately and provides background data quickly, supporting a smooth onboarding process regardless of integration.“ February 13, 2026 TS Taylor S Student Ministry DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Checkr has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support.“ May 1, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “My favorite part about Checkr is that the platform seamlessly integrates with our Paylocity system, so it feels as though it is a one-stop-shop making our pre-employment checks easy.“ June 12, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It can create confusion for both candidates and the HR team, especially when timelines are tight and onboarding schedules are impacted.“ June 12, 2025 Robin L Vice President of Human ResourcesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry.“ March 3, 2026 EJ Erik J Director of HRWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “I haven't been using them long enough to tell if there are any major drawbacks or negatives to describe.“ November 12, 2025 MR McKinley R Engagement and Development SpecialistBanking, 201 - 500 employeesUsed the software for: 1-2 years. “It also connects to our HRIS so manual administrative tasks are minimal, if not obsolete, using this service.“ November 12, 2025 Danielle Y Assistant HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “It is not easy to understand in terms of how far the background check goes and to what depth it goes.“ November 3, 2025 ## Showing most helpful reviews Showing 1-25 of 299 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Camilo C. Talent Acquisition Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Excelent product." January 27, 2022 5.0 Has been a satisfactory experience since I have a faster background check to my applicants and let me know who I can take onboard on the team or not. Pros How faster and easier to understand it is. Cons I dont have any complaint untill now about it. Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reason for choosing Checkr By the easiest way to understand all the information. Review Source JMB Jessica M. B. Director of People Non-Profit Organization Management Used the software for: 6-12 months ### "Checkr is so easy to use" November 14, 2025 5.0 Overall the experience has been good. The integration with Paylocity was simple. Requesting background checks outside of Paylocity's Recruitment module is very easy. Pros The convenience of the integration with our HRIS. The website is super easy as well. We get a bundkes package that is budget friendly and customizable. Cons I dont have any complaints. is great. We customized our package, and saved money. Its cost-effective and user friendly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We wanted to integrate our background checks with our HRIS recruitment module. Review Source TS Taylor S. Student Ministry Director Religious Institutions Used the software for: 2+ years ### "Recent price hike and lack of reliability make checkr an ok option for company background checks" May 1, 2025 3.0 Pros offers thorough background checks--reporting state and federal records. It even reports things down to a traffic or parking violation. Cons has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support. With an increase in price last year, it is now as expensive as its competitors. Review Source Brett N. Training manager Food & Beverages Used the software for: 6-12 months ### "Easiest background checker around!!" May 16, 2019 5.0 gives me the chance to look at the whole picture of someone I’m hiring giving me the chance to make a sound and safe hiring decision for the company. Pros How easy it was to navigate around the site it wasn’t a long drawn out process like other sites! Cons The lay out could have been better. Things placed in different areas than they were. Alternatives considered [Asurint](https://www.capterra.com/p/174251/Asurint/) Reason for choosing Checkr Because of their ratings and from word of mouth of other colleagues in the same industry and position as myself. Review Source MR McKinley R. Engagement and Development Specialist Banking Used the software for: 1-2 years ### "Checkr Review" November 12, 2025 5.0 Pros The platform is organized nicely, making it easy to retrieve candidate information and background check updates. It also connects to our HRIS so manual administrative tasks are minimal, if not obsolete, using this service. Cons I don't have anything negative to say about . Sometimes the reviews can take longer than desired, but that's because of external factors, not Checkr. Review Source VR Verified Reviewer HR Generalist Printing Used the software for: 6-12 months ### "Easy to Use and Efficient" November 4, 2025 4.0 makes background checks simple and efficient. The platform is easy to use, reports are clear, and turnaround times are fast. Occasional delays happen, but overall it’s a reliable tool that helps streamline hiring. Pros its seamless and efficient background check process. The platform is intuitive, making it easy to submit candidates for screening and track progress in real-time. Cons Some reports occasionally take longer than expected to process, which can slow down hiring timelines. This includes disputing checks from candidates. Review Source MB Matthew B. Technical Director Religious Institutions Used the software for: 2+ years ### "Use these guys!" July 12, 2025 5.0 Our Overall experience has been great. I wouldn’t want to ever change vendors. They are great and get it done. Pros It’s is quick and easy and it integrates into planning center online. That is the best part. Basically automated. Cons Sometimes I wish there was more info or maybe more automation in the workflow. There could be better ui Review Source SG Steve G. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Making Background Checks quick and easy" July 29, 2025 5.0 Background checks are a necessary part of what we do, since we have adults working with kids, and so having take care of all of that in a way that is quick and modern has been great! Pros The user interface is easy to navigate, and it works seamlessly behind the scenes with our member database. Cons We have not run into any hiccups with . It does what it is supposed to, and gives our organization peace of mind. Review Source bN baylee N. Talent Partner Telecommunications Used the software for: 1-2 years ### "Reviewing Checkr" June 12, 2025 5.0 I think is a great tool especially for small startups. I like the ease of using it, and it's global presence Pros I like the ease of using and the integrations its provides with Greenhouse. I like it overall as a tool. Cons I cannot say anything about that I dislike. I think it's a strong product overall, however there is always one criticism we can make cost. Review Source SK Sarah K. People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use for growing remote company" July 7, 2025 5.0 Pros Automation with Rippling and ease of use for our fully remote company has been such a benefit. Background checks have become mostly "set it and forget it", with any flags being easy to manage in the platform. Cons We didn't explore any other background check platforms when initially implementing , so I can't compare, but the prices do feel a bit high. Review Source SE Sawyer E. Recruiter Chemicals Used the software for: 6-12 months ### "Veseris/Checkr" November 12, 2025 4.0 Pros It is quick, and easy to use. We use this platform for all background checks within our company. I recommend! Cons Sometimes it is hard to get ahold of actual people at the company. If you run into issues, you have to use the chat and have no option to speak with someone. Review Source Michael R. Owner Real Estate Used the software for: Less than 6 months ### "Terrible candidate experience, unfathomable delays, zero customer support," August 31, 2024 1.0 This is another example of a software company that believes they can take all humans out of a process that requires human judgement and intervention. Not all court systems can or will be plugged into digital databases and they require investigators (or researchers as calls them) to show up in person to courthouses to do records pulls at public access terminals. This coupled with their almost nonexistent customer service would make anyone lose their minds. I don't know where all these 4 and 5 star reviews are coming from but they seem like paid, incentivized, or bot generated reviews. Pros Easy to implement. It appears on the surface to plug in with a lot of Google and other services. Cons 1\. Terrible candidate experience. It took weeks to complete simple criminal history check on a few candidates due to undisclosed "court delays." It should not take weeks to verify someone with no criminal history is clean. Every other provider that we have used or background check that was run on me took a few days at most. 2. Abysmal customer service: If you are lucky enough to get someone on the phone (which is almost impossible) it is obviously an overseas call center and not an account manager which is useless. There are tons of competitors, look elsewhere for your business BGC needs. Review Source HB Haneif B. Independent contractor Consumer Goods Used the software for: 2+ years ### "Suspended 2 year worker" June 6, 2024 1.0 The most inconvenient background checker; they have back office conversations and discriminate against people who are willing and have put in work. Pathetic Pros Hardly anything while the unemployment rate is rising and people don't want to work you're helping people go jobless. Cons Everything they have a 7 year discrimination policy for offenses that aren't that serious regardless of the traffic offense I've been putting in work for 2 years and I get penalized for no reason in my eyes Review Source RB Raleigh B. Recruiter Retail Used the software for: 6-12 months ### "Excellent Background Check Service" January 27, 2022 5.0 Overall, a good experience. Competitive pricing and responsive customer service. Would recommend to another company running that needs employment screening background checks. Pros integrates with our ATS and sends background checks to applicants via email and phone. The information requested is quick and easy for an applicant to input, and background checks are fast and accurate. Cons Occasionally, some background checks will take an exceptionally long time. While it is not directly in 's control how fast a county court responds to an information request, it would be nice to receive BC status updates or a "we resubmitted the request" email, something to note that this background check request hasn't been lost. Review Source AC Ashlee C. Sr. Quality Coordinator Food & Beverages Used the software for: 2+ years ### "I love Checkr " January 27, 2022 5.0 I love ! We have been working with them closely for many years- Ive been using it for 5 years and its always a great and fast source. Lots of information is provided to us via their BGC process and even the candidate portal. They have also come into the office for seminars and are great service Pros Easy to use, easy to navigate, is always good with letting us know about new updates and product features. Cons Sometimes things that are flagged up as being "Consider" are often not real major issues. Reason for choosing Checkr I think management decided offered what we needed for a great price- they have worked closely with GH to get what we need and any issues that arise. Review Source JO Johna O. CEO Education Management Used the software for: Less than 6 months ### "Buyer Beware!" July 18, 2023 1.0 Overall, very negative experience with . Pros They make it very easy to get started and for job applicants to approve their background check. Cons doesn't make it clear that the prices listed on its pricing guide are just starting price (its in a tiny star at the bottom of the page). Nor does it tell you this when you order a background check or even after while they are processing it. You are just slapped with additional fees weeks later when they issue your monthly statement. By then, you've already requested additional background checks and the whole thing is an expensive fiasco. In my case, I ordered a background check for $54, only to be charged an additional $95 for that check because of additional court fees! To add insult to injury, they have NO PHONE number to address customer questions. Their sales team sure calls you about a million times, but when you want to call them with a question, you are out of luck. You can email customer service, but they don't respond. They only responded after I emailed twice and looped the sales team. And then their response was canned and they didn't resolve my concern (that their pricing is deceptive). They just sent me a pricing pdf (which is different from what you see in your account when you are ordering your checks) that has small print saying that that there may be "additional fees." I own a small business and we need dozens of background checks per year, so we can't work with an unethical, unreachable business. They have lost my business and you should save yourself the headache by avoiding them altogether! Review Source VEC Vincent Evan C. Front line operation specialist Sports Used the software for: 1-2 years ### "My personal review" January 27, 2022 5.0 My over all experience for the is Very helpful in a way to determine the most important details of the applicant and I am satisfied on it's service. Pros for me the most impactful on this software is it's very reliable in terms of knowing the important details of the applicant. It's very impactful on both parties for the security of both applicants and the company. I am really impress on the developers. Cons There are times when the background check takes too long. for me that's the least I can review for this software and it's part of a process and I am still like it no matter what. Review Source KA Kienan A. Director of Education Accounting Used the software for: 1-2 years ### "Hands off background checks" February 8, 2022 5.0 Overall my experience has been pretty light touch. I just need easy background checks. Once, a check was taking an unusual amount of time. Support explained that they were having trouble contacting an employer. So far everything has been pretty easy and I don't have to think about the process. That's what I want! Thanks! Pros Using has been really easy. It integrates with our hiring management software so we don't have to login to extra apps and re-enter data. Customer service has been responsive and helpful. Cons So far I have not had a negative experience. I make a few clicks, all set. That's all I want! I don't want to have to think about the background check process. Reason for choosing Checkr was integrated with Workable and so we used it. So, integrations are important. We don't want to have to login into more apps or have to re-enter data. Review Source PS Patrick S. PhD Candidate Research Used the software for: Less than 6 months ### "High reviews from companies, awful reviews from candidates" October 5, 2023 1.0 I've never had such a terrible onboarding experience before for a background check. I've done background checks and developed vetting before but this company has the worst experience as a candidate. They frequently pause the check to "request information" but the portal does not have a clear explanation of what they need. Questions are responded to with autoreplies, or responses that ignore the question entirely. Example: I emailed them to ask why my employment references were not complete (they had been completed last week). They ignored the question and told me they needed to verify a totally different thing and had been waiting for me to take action. There was no indicator in the portal or anywhere else that they expected action to be taken, so if I hadn't contacted them I would have presumably missed my start date with my company. The ramifications both for my new employer's business and my own ability to make rent would have been huge, and it was barely averted. Employers: look elsewhere, check the reviews on TP or other sites where you'll see candidates regularly mentioning horror stories with this site. I'm shocked they're still in business Pros is meant to automate the process of background checks by having a useful and easy-to-access portal for users to upload their documents and check the progress of their background check. Cons Despite the portal looking great, the major flaw with this company is their lack of communication, terrible customer service and reliance on auto-replies which suggests a company that doesn't care about candidates. Review Source KR Ken R. Field Manager Environmental Services Used the software for: 1-2 years ### "Field Management" February 8, 2022 5.0 Sometimes hard to find candidates in the search. Have to put them in many areas to pull them up. Pros Usually fast response, easy to use. 24 hour access. Cons Would like to be able to put in a specific job, and pull all applicants with that information. Example-Floor experience-Pull all floor experience within all candidates that are applying to all jobs in the area. Review Source AD Adam D. VP of Risk Management Transportation/Trucking/Railroad Used the software for: 2+ years ### "Always Engaged With Our Company's Goals" January 27, 2022 5.0 Always engaged with us and our goals. Great communication! Pros Integration makes it all super easy! I really appreciate the hands on help our reps provide. Cons Customization needs for us aren't quite met at this point. Alternatives considered [Sterling](https://www.capterra.com/p/165201/Sterling-Talent-Solutions/) Reason for choosing Checkr best fit for our business. Switched from [Insights](https://www.capterra.com/p/172565/OpaConnect/) Velocity needs and integration needs. Review Source GR George R. Owner Music Used the software for: 6-12 months ### "Best background check available" January 27, 2022 5.0 does a great job providing fast and complete results in their background checks. I am confident my students are safe when I use Checkr to background check a potential instructor. It's fast, transparent and makes the candidate comfortable with the process. Pros I am confident my students are safe when I use to background check a potential instructor. It's fast, transparent and makes the candidate comfortable with the process. Cons I don't have any negative experience to share. Review Source EJ Elizabeth J. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Convenient, Accurate and fairly fast results!" January 27, 2022 5.0 We are able to have a secure screening process by being able to run background checks on our volunteers and staff members. Pros The background check system is great. I really like how clear the Misdemeanors or other offense are listed on the reports. Cons Nothing yet.... We haven't come across any major issues.. The product we use has been pretty straightforward for the most. Reason for choosing Checkr The cost for was more feasible for us as a start-up nonprofit organization. Review Source Jackson W. Recruiting Assistant Staffing and Recruiting Used the software for: 6-12 months ### "I like Checkr" January 27, 2022 4.0 Pros I mainly use this for pre-employment Background Checks, and it is usually fast, and gives good status updates along the day Cons Sometimes there are huge delays and service outages that kink up the hiring process Review Source Dilraj S. Sr. Software Developer Computer Software Used the software for: 6-12 months ### "Great software for conducting background checks" February 23, 2020 5.0 Overall, its an awesome platform to integrate with your system for performing the hard manual work of doing background checks online. Pros provides a list of properly documented APIs which can be easily integrated with your system for performing background checks. The results shared by the APIs can then be used for making a decision on the candidate based on the background checks Cons Not much wrong about this software. It integrated nicely with your systems and for any issues which arise in integration, the customer can help you out for resolving those. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.