# Dentrix Ascend Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dentrix Ascend Software - reviews, pricing plans, popular comparisons to other Dental products and more. Source: https://www.capterra.com/p/177828/Dentrix-Ascend --- # Dentrix Ascend Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dentrix Ascend ## What is Dentrix Ascend? Dentrix Ascend is a cloud-based dental practice management solution that integrates scheduling, billing, imaging, patient communication, and analytics into one platform. The scheduling tools automate bookings, send reminders, and verify insurance to reduce no-shows. Billing and payment features streamline claims processing and speed up reimbursements. AI-powered charting supports diagnostics and case acceptance. Real-time dashboards display key metrics such as production, collections, and team performance. Patient engagement tools include online booking, appointment reminders, and two-way messaging. The platform maintains enterprise-grade security and HIPAA compliance through SOC 2 compliance, encrypted backups, and role-based access controls. Dentrix Ascend supports multi-location setups and offers scalable packages. The system provides digital intake forms, automated insurance eligibility checks, and integrated imaging capabilities within the clinical charting interface. ## What is Dentrix Ascend used for? [Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) Overall rating Based on 234 user reviews Reviews sentiment Positive 82% Neutral 10% Negative 8% Pros & cons Multi-location and device access Remote access flexibility Complex and unreliable reporting Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dentrix Ascend alternatives Highest Rated [4.6 (2,826)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (118)](https://www.capterra.com/p/35009/Denticon/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177828/Dentrix-Ascend/alternatives/) ## Pros and Cons Multi-location and device access 92% positive reviews out of 26 Most reviewers report access and location features enable easy management across offices and remote work from any device. Complex and unreliable reporting 77% negative reviews out of 31 Most reviewers find reports confusing, difficult to generate, inconsistent, and lacking essential details for effective analysis. Remote access flexibility 100% positive reviews out of 23 Most reviewers indicate cloud access allows work from any location, reduces infrastructure needs, and supports seamless multi-site operations. Convenience of cloud platform 95% positive reviews out of 22 Most reviewers describe cloud-based software as eliminating server maintenance, offering automatic updates, and ensuring reliable data backups. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 3.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Claims Management 3.4 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.2 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Records Management 3.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 3.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Confirmations/Reminders 3.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Dentrix Ascend 59 features Drawing and modeling designs within 2D flat dimensions Representation of any object in 3D Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Schedule the calibration of instrumentation and maintenance requirements Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Manage contact details and communication with clients Record and organize clinical notes and progress notes for each patient after interaction with a physician Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Intended for medical use such as diagnosis, treatment, and consultation Evaluating and identifying the fundamental components in an image for extracting medical information. Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Checking eligibility of patients for different insurance claims Ability to chat online in real time Manage billing and payments for a healthcare provider Communicate using messages within the system Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Track and organize online shifts Electronic orthodontic records of patients created and stored digitally Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups A chart utilized by dental care professional to write and record oral and periodontal health or disease Track and organize physician schedules and pertinent information Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Provide integration with third-party telehealth applications Create treatment plans that document interventions and outcomes to track patient progress Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 3.9 (234) 3.9 Based on 234 reviews ## Pricing Value for money 4.0 (200) ### Starting price Free trial not available Value for money 4.0 (200) 4.0 Based on 200 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (210) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (210) 4.3 Based on 210 reviews ## User reviews Overall rating 4.1 Based on 234 reviews Filter by rating 5(106) 4(85) 3(24) 2(7) 1(12) Mentioned topic Sorted by most recent SF susan f. OWNER Medical Devices ### "Being F ed over by \[sensitive content hidden\] Dentrix ONE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 18, 2026 Awful Would not admit any issues and would not refund my money The system did not work for more than 2 days before glitches came up we spent hours on phone with their IT people I hired outside people to come in Paid them said not your hardware its the software Pros nothing THe scheduling was difficult. We would all meet at 7am only to be told they were not reADY AND CONVERSION HAD NOT BEEN COMPLETED Cons We could not get all the info to convert into ONE. The xrays features did not work alot of the time.....variable and we could not get the intraoral camera to ever work or open I asked for my money back and ONE would not do it . They just waived th eearly termination fee of $5000 I am out $2999 Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) FASTER AND EASIER BUT IT WAS NOT BUT IT FAILED NEVER WORKED CORRECTLY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amanda B. Business Manager Medical Practice ### "Dentrix Ascend Is The Future" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 8, 2026 I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software. Pros Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare. Cons Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I felt that Dentrix was outdated visually and cumbersome to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Rian H. Dental office manager Medical Practice ### "Fairbanks Dental Center Ascend review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2026 Overall, it is simple to use after some training. I don't ever want to switch practices software again. Pros The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease. Cons I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) we wanted a cloud based software we didn't have to back up on external drives Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nicole H. Regional Manager - CEO Health, Wellness and Fitness ### "A is for Ascend! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 7, 2026 Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year). Pros Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention. Cons Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Needed cloud based multi location abelites. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reasons for choosing Dentrix Ascend Robust reporting customizations were better than curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WG Wesley G. CEO Medical Practice ### " IPE Mgt CEO" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 7, 2026 Dentrix Ascend has been a great addition to our practice, offering a modern, user-friendly platform with strong potential for continued improvement. What truly stands out is their pleasant and responsive support team. Whenever we have questions or run into challenges, they provide clear solutions in a timely manner, making it easy to keep our workflow moving without unnecessary delays. Their professionalism and positive attitude make every interaction smooth and reassuring. Ascend’s platform is already a solid foundation, and we’re excited to see it continue to grow and evolve alongside our organization’s needs. We highly recommend Dentrix Ascend to practices seeking dependable support. Pros Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to \[sensitive content hidden\], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. \[sensitive content hidden\]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice. Cons Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury. Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) not robust enough…I wanted more analytics and patient tracking capability within in a system that allowed for billing and recur appointments to be streamlined Alternatives considered [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) Reasons for choosing Dentrix Ascend Dentrix Ascend was the most robust and it appeared to be dedicated to growing along with Technology and my practices Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Esther C. Dental Hygienist Health, Wellness and Fitness ### "Dentrix Ascend review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 27, 2024 Pros Great for practice management and organized. Easy to use Cons Nothing was wrong with using dentrix ascend Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Shannon B. Office Manager Health, Wellness and Fitness ### "UNHAPPY CUSTOMER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 11, 2024 Can never get ahold of customer support to help with any of the problems. Pros Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used. Cons Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Switched offices and had no choice. This is the software that they use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Roxanne H. Financial and Scheduling Coordinator Hospital & Health Care ### "Dentrix Ascend Brought our office low" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2024 We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks. Pros Looks clean. User function is not great. Cons So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based services. Two offices are being managed by one company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Justin D. Admin Hospital & Health Care ### "Love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 7, 2023 Pros Loved the digital experience of Dentrix Ascend! Cons Was awesome! Didn't have any integrations with other vendors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sheila K. Office Manager Facilities Services ### "Worst software I have used in 45 years!!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2023 It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software Pros Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software Cons Everything! I can't think of anything I like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Dentrix Ascend](https://www.capterra.com/compare/176206-177828/CareStack-vs-Dentrix-Ascend)[BestoSys vs Dentrix Ascend](https://www.capterra.com/compare/144398-177828/Bestosys-vs-Dentrix-Ascend)[Adit vs Dentrix Ascend](https://www.capterra.com/compare/177828-208534/Dentrix-Ascend-vs-Adit) [Curve Dental vs Dentrix Ascend](https://www.capterra.com/compare/98688-177828/Curve-Dental-Hero-vs-Dentrix-Ascend)[Practice-Web vs Dentrix Ascend](https://www.capterra.com/compare/48192-177828/Practice-Web-Dental-vs-Dentrix-Ascend)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)