Henry Schein One

Dentrix Ascend


4 / 5
50 reviews

Who Uses This Software?

Solo Practices, Group Practices, Entreprenurial Dentists, DSO organizations


Average Ratings

50 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Henry Schein One
  • www.dentrixascend.com/
  • Founded 2012
  • United States

About Dentrix Ascend

Dentrix Ascend offers a smarter, more natural interface thats easy to learn and master. With one-click access to patient information and customized workflows, youll get more done in less time.


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Dentrix Ascend Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Dentrix Ascend Reviews Recently Reviewed!


Gutless

Apr 28, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Comments: Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros: Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons: Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

I have used dentrix in private practice for several years, im not 100% happy with some of the features but it gets the job done.

Oct 10, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: There is definitely room for improvement when it comes to functionality and user friendly options. I also feel simplicity is a must as well.

Pros: Customer service is good, any updates are easy to take care of. The patient scheduling is very easy to do, and I like the colors that you can choose from for different providers. I also like the Pinboard feature, it is very useful and handy. Reports are easy to run and very helpful and useful.

Cons: Not user friendly, dental charting can use some changes. Don't care for the x-ray component. There are way too many pop ups when you opening the patients chart and you have to navigate thru all of them every time the chart is opened which is a headache. Medical / Dental history has to be scanned into the chart and there should be an automatic form where information already gets populated into patient's chart, it would save time. Would love to have a split screen on one page when treatment planning, charting and viewing xrays so you don't have a open and close screens back and forth.

Dentrix Ascend review

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based. Good support. Good initial training. Great for a small fee-for-service practice that doesn't need a bunch of bells and whistles.

Cons: 1. The monthly fee. 2. Can't run Xray program on Mac (maybe things have changed). 3. Have to click numerous times to get to patient notes.

Overall: We are an older, small practice that doesn't take insurance- all fee for service. We file for the patient but don't know if they get paid, so there is a lot of end of month phone calling to clean up overview screen. Also the text messages should be customizable and indicate when one is sent. Overall, I am pleased with the program and the support and don't know why there are so many negative comments. I really like being able to access from home or my cell phone.

Complete and utter lack of necessary features

Jan 04, 2018
1/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Comments: Don't let the sales rep trick you into purchasing like we did by promising future features. The pace of development is GLACIAL at best. Promised patient forms when we signed up in Q2 2017. Q1 2018 and they still haven't been delivered. We now have to go through the pain of converting back to Dentrix G6 or Open Dental. Avoid this immature product at all costs.

Pros: Fairly simple to pick up and learn. Mostly because it is just that, incredibly simple. Integrates all your costs into one monthly subscription

Cons: Missing so many features that are basic necessities in a modern dental office. No electronic billing, no patient forms, no ERA, completely lacks lab tracking or a way to track referrals to other dental offices. No communication log, integrations with external services or programs, even just basic editing items like payment tags you've created is restricted. The document center can't even be sorted!

New user as of August 2018

Oct 24, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's cloud based so you can view the schedule easily anywhere.

Customer service has been pleasant

It's nice being able to view multiple offices

Cons: Not being able to pull info we need from reports.

Not being able to have more control over confirmations.

Not being able to change the color of appts to match the procedure.

Not being able to see who created/removed/edited an event (block)

Not having an actual medical history for pts - only alerts

Not being able to view pt notes from newest

Not being able to pull up individual credit card reports

Not being able to create our own credit descriptions

Our collections has gone down since the conversion due to insurance conversion issues. wish we would've been better prepared for this!

Not being able to customize patient forms.

Not being able to track text/email confirmations.

Billing statements are not automatically put into pts account

Overall: I do the stats for our multiple locations. There are many stats we used to track but can no longer get that data. It's very frustrating. Now that I'm used to using Dentrix, I can see, with some changes, this could be a really great program. It's not horrible and I'm not completely dissatisfied, but it has been disappointing.

Way to basic..

Jul 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It was pretty easy to learn, because there is not much to it. The program is very basic and other than sending the electronic claims, and charting patients, its pretty much useless. It is missing many features that are "being reviewed" or "coming in the future" but that doesn't help us in the present. So if you need zero features... you might be interested.

Cons: Honestly... just about everything it does could use some upgrading. I could go on and on about what it doesn't do. We are switching software in our office. You can't run a successful business with this software.

Dentrix Ascend has worked really well for our office

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like that it's web based and easy to access from anywhere. It allows me to easily help patients when we may be out of the office.

Cons: I do wish it were more flexible and allowed more individual adjustments - particularly with charting.

Overall: We have had very little trouble - fits the way we run our practice really well. The only real problem has been not being able to chart what we would like on the visual chart.

Dentrix pro's and con's

Oct 04, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall Dentrix works amazing, as long as every staff member is trained properly on the software. The system functions well for storing patient information and having it so easily accessible to any staff member. The appointment book/scheduler is easy to maneuver and is customizable to the needs of the day. This system is a must have in our office! It's helps us run our day smoothly.

Pros: There can be so much information stored in the program, which is great if you know where to find it. The extra notes sections and flags are always so great to have and anyone can access them from any computer. The appointment book/scheduler is the perfect way for each member of staff to keep track of the day. I love being able to see when patients arrive, if they have been confirmed, if they are running late by just one quick glance at the schedule.

Cons: Sometimes when a patient chart is open from multiple monitors in the office, there will be a lag in updating the info. Sometimes notes or treatment will be added twice in this case.

Recommendations to other buyers: Get this software system and your office will be able to provide the most excellent care to your patients. That's what really matters!

Don't Waste Your Time, Money, and Sanity

May 25, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Comments: Please research this thouroughly before purchasing. Have someone come and do a demonstration that includes office staff, since they're the ones who have to use it!

Pros: The deposit slip is the best thing I have found so far. I regret I'm unable to find anything else. I'm sure there is more but I've yet to experience it.

Cons: It takes way too many steps to print, check out patients, scheule appointments. To change insurance companies for patients is a joke! Too time consuming and confusing!! This is just the tip of the iceberg! Oh yes, recall is from the stone ages!

Ascend is ascending in quality but not quite there yet

Jun 15, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It is centralized and a business manager or director can see the entire scope of the patient's status from account aging, to insurance claims status, to clinical particulars.

Pros: includes text reminders, ability to see claims status and follow-ups with insurance, ledger activity and balance is staggered nicely, imaging function and treatment planning is awesome (can obtain bird's eye view from dental chart)

Cons: have experienced glitches and entire days where the software has been completely disabled; not everything saves instantly (has nothing to do with internet speed but speaks to the nature of cloud-based software and, by nature, the downfall of having an offsite server).

Everything needed to do your charting, billing, scheduling

Apr 27, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Runs smoothly. Integrates easily with xrays. Templates make paperless a snap. So simple even a dentist can operate it!

Cons: Mucho expensive. I'm sure there are knock-offs that do it all for a fraction of the cost. This is the 400 lb. gorilla though.

Dentrix- the necessary evil.

Dec 08, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I have been using Dentrix in dental practices for the last 7 years. It has a lot of functionality wrapped up into an involved package. Once you are familiar with Dentrix you will find it's potential to be exponential. I often find that onboarding new practices with it have its own challenges. With that being said when asked which Practice Managment Software I would recommend it is alway top three. Lastly, as it is the biggest player on the playground you would think they would invest a little more into their support. If you have the time to wait on the phone, or the experiance to know what your problem is then you can find a solution with their online support. However, if you are unsure of what your problem is or why it is happening it is best to work with an I.T company to work with Dentrix support and even then be prepared for a finger pointing match.

Pros: Integrations, Capabilities.

Cons: Training curve, Support.

Recommendations to other buyers: Don't rule Dentrix out as the integrations with other software gives it a monopoly on the market. However, if you are smaller and don't need as many connections you may be better suited looking into some on the newer software's to market.

Dentrix Ascend Review

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: cloud based and that I can work both of our locations at the same time

Cons: waiting for new changes and for the software to grow

Overall: The reports for us are really growing and just learning how to build them are super useful to our office

Our first year has been pretty smooth.

Aug 18, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to log on from my 2 locations and being able to see the schedule from both offices

Cons: I would like to see improvements in the schedule view; better ledger breakdowns, statements. We're waiting for electronic health history forms

NOT WHAT IT IS REPRESENTED TO BE AND SCHEIN DOES NOT SEEM TO CARE

Oct 16, 2016
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Thought we would be safe with Schein software. Liked the idea of cloud based but this software is fussy. Must copy and paste things to get them printed. Very annoying report system. Cannot check insurance online throught the software, although the reps "guaranteed" it would work that way. Cannot filter what statements to send to patients and cannot e-mail them either. Greg Kaye, our tech rep has not gotten back to us about getting out of this mess. Thought about going to Dentrix but I am very unhappy with Schein. Asked for a manual to help train and never got one.

Pros: Nothing Special

Cons: Training is abominable. Over the phone/web. No easy way to learn this. Customer service is a total joke. Noone seems to know the answers except that the engineers are working on it. I feel sorry for them because no customer can be happy with the call-in options.

Recommendations to other buyers: Walk away. For a name brand, this is a disaster.

manager

Jan 18, 2018
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I was a beta tester, maybe it has gotten better.

Pros: graphics were good. the support was ok. too many bugs however to work out. I wanted something customizable to my needs. not able with this system. The system caters to too large an audience.

Cons: not user friendly . poor integration with xray .had to scroll to multiple pages to get information into the chart.

dental software

Feb 21, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Products serve its purpose. Product used on daily bases for busy dental practice. multi use functions and easily incorporates all of the necessary aspects of dentistry, billing and patient information.

Pros: ease of use

Cons: freezes occasionally

Dentrix Experience

Apr 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Dentrix offers a lot of ways of tracking treatment and patients. I love that it is so user friendly.

Cons: I don't feel like the product has any down falls at this time. I think it would be fun if is had more graphics and maybe the bubble communication worked a little better. I also think it would be great if there was a better way to do alternate links.

Recommendations to other buyers: I would recommend looking into the ease of treatment entry and the notes.

Dentrix Ascend has a long way to go...

Dec 14, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Customer service is good and they attempt to help, but sometimes you get different answers from different people

Cons: There are too many clicks to do one thing. There are frequent issues with the server. The features are not up to par with other practice management software programs out there, even the old eaglesoft that we had is more efficient that this. I would not recommend this to anyone at this point. I have been a former dentrix user not the cloud and it was so superior to this

Dentrix Practice Management

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration. I would say Dentrix is hands down the best dental practice management software. It integrates well with the front desk, business and clinical aspects.

Great conversation and information, just won't work for us right now.

Oct 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I loved how knowledgeable Steven was and I enjoyed the conversation we had while going over the software. He was very helpful with laying out everything I needed to look at when researching cloud based software systems.

Pros: User friendly - Feels like Facebook; All Claims are included with Ascend; Online booking; Line item accounting, Day Overview. Long lasting small business.

Cons: Not compatible with Lighthouse 360; No capability to do a mass patient email campaign that can have a design of sorts; Need higher internet speeds; Scanned documents, images & ledger detail may not convert over. Their is no new patient paperwork forms that auto-fill in the patients chart. Kind of pricey compared to other cloud based systems. Dexis Sensors require a Server for Ascend.

Just be aware

Jan 06, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: ..."Because the software is delivered over the cloud, practices don't have to worry about installing upgrades or maintaining expensive servers"... Yes, until there is an internet outage as we have seen a few times then everything stops and no work cane be done and patient info cannot be accessed. Servers are not expensive, and there is a lot to be said for controlling one's own environment and not relying increasingly on multiple layers of 3rd party resources.

Pros: You get used to it after a while.

Cons: A Cloud service Cumbersome Slow

Recommendations to other buyers: There are better solutions out there. And definitely stick to an "in-house" product - not a Cloud application.

Dentrix

Nov 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am a bit indifferent when it comes to this software. There are several functional and speed of use aspects I'd love to change or improve but I have used several other products and in comparison I would have to say this is one of the better systems for this use.

Pros: Ease of use and day to day functionality when comparing to other systems.

Cons: Sometimes have problems with freezing up and the system takes a little while to learn to use. But once you do you will enjoy it overall.

Recommendations to other buyers: It's a good brand to go with and even if you are not 100% satisfied, know that the other systems are not on the level of this one.

I like Dentrix Ascend

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's an web app, you don't need to download it

Cons: the UI can use some improvment, particularly the power reporting

Potential, but need works

Feb 13, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Ascend has potential to be great. No longer do you need an expensive network with IT support. Everything is cloud based which means it can be accessed anywhere...big plus. The only is the only UI. It needs to be more user friendly and more flexible. It didn't feel like the natural transition from Dentrix G6 at all. When you call for support it almost seems like they are still trying to learn alongside the users.

Pros: Potential to be great

Cons: User Interface Support Not Dentrix anyone was expecting

Recommendations to other buyers: I would wait to get Dentrix Ascend until the fix the UI and make it more similar to Dentrix Software.

MAYDEN7

Dec 12, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I have worked with Dentrix for almost 9 years. It is a simple program to use

Pros: Easy to work with,

Cons: Management reports are less than desired. It is hard to customize some areas in the charting and notes. There are too many maximums in certain areas such as health HX. Support is not always supportive. I think most read out of a manual as they are trying to help you and take the long way around the barn! We use a different source for e claims and statements.

Recommendations to other buyers: Look for a program that supports your office specific needs

Dentrix Ascend Review

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This is the dentrix cloud version. Cloud has advantage of accessibility without a log into a server or server based data system. The face that you dont have to maintain a server is great, and you can rely on others backing up data, another great feature.

Cons: If you have slow internet or not enough broad band, data posting is slow. Also, there was alot of need to go between pages instead of having access to more information on one page at a time.

Dentrix is a great product that changed my practice....

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Dentrix is a great product that allows me to view all of a patients files and see the xray images. We have used a number of software types before but they were too complicated and not as robust as Dentrix. I can see the number of patients each day and the number of patients for the week as well as insurance submissions and claims. Great product ....Bella Normatov, DDS

Pros: Ease of use and easy to teach a staff member

Cons: sometimes slow but usually our server...would be good to know what are the best server and computer requirements.

Recommendations to other buyers: Order a demo

We came back to Ascend after 3 years

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of seeing all offices for our centralization

line item accounting

love the dash board

Cons: the clinical notes and xrays and tx plan is not the same as dentrix

Overall: we were loosing out with paying doctors on production and doing tons of adjustments- The Line item accountant solved our issue - we had to change the way we pay our doctors

was having a tough time following offices on VPN and now have to see all offices in one area is just great !

It's ok

Nov 09, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is pretty to look at and they do a lot of updates

Cons: For how large the software is and how long they have been around, they are not that user friendly, are quite restrictive in what a user can and cannot do.

Overall: So far, it has a very large learning curve and my experience has been frustrating but hoping for a better result overall. They do listen, though, and are trying to implement newer features.

Dentrix review

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I have to use this product everyday, and it is actually the only dental software that I ever had to use. The software is very easy to navigate and understand.

Pros: Easy to use and understand

Cons: I wish there was a way to hide patient names and phone numbers on the appointment book ( or if there is a way I have no figured it out yet :)

Recommendations to other buyers: May seem slightly overwhelming at first, but after messing around with the program for a half hour you will be a wiz.

Absolutely professional and helpful in every way

Sep 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Whole experience from start through install and use is professional and helpful

Pros: Excellent support. Well thought out program. Great value for the investment. Seems easy to upgrade which I am looking forward to doing

Cons: Takes a little getting used to, but well worth the effort. Was a little difficult to learn to print insurance claims.

Ascend

Nov 04, 2016
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Once you get how to use it, it becomes easier and easier every time. However, some of the functionalities aren't intuitive and the reporting is as if someone who queried these reports aren't dental savvy.

Pros: The functionalities help streamline the office

Cons: Reporting isn't amazing yet.

Recommendations to other buyers: It will get better because feedback is put into a queue by the developers to restructure the software.

Dentrix

Nov 02, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dentrix is intuitive, fast, and abundant in products. I would like to see more of the Stateside products incorporated into Canada.

Cons: those same products take too long to be incorporated into the Canadian market Not able to have a tablets do PC work without using the online portal.

Good product for our offices

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We had this system in many of our offices. Implementation took some time since we were in multiple states. Easy to use and ituitive

Cons: some buttons were small and had funny pics that were not always obvious but once you were used to them you were golden.

Dentrix Ascend vs Dentrix

Jul 14, 2016
4/5
Overall

4.5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the cloud features. I love the functionality of patient communication and the ability to view the dashboard to see the office needs for the day.

Cons: I really need that patient portal to be up and running to convince my employer to upgrade to the Dentrix Ascend. I really need for all features and add-ons to belong to Dentrix so that when my employer pays the extra money to get them, we don't have to go to 8 different sources for support and repairs.

Recommendations to other buyers: It is the best in the market out of UmbrieDentalcare, iDentalSoft, CurveDental, and a few others. However, if you currently have a patient portal, I would wait until Dentrix Ascend gets theirs before adding them.

Easy to use!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dentrix is very user friendly! I had never worked in dental before and it was easy for me to use!

Pros: Lots of training and easy to navigate through!

Cons: Waiting for a long time to speak with someone for support.

Recommendations to other buyers: Great to use in a bigger office!

4 Star

Nov 23, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love it. Very easy to learn and manipulate. I like the best out of all softwares I have used within the last ten years.

Pros: Easy to use

Cons: Images become blurry at times

Recommendations to other buyers: Take your time and you will love it

Review

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The videos and support available with documented notes.

Cons: Patient forms aren't easy to upload/modify

Overall: Excellent customer support

Great program!!

Nov 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Makes my job a ton easier with this product!!! You will enjoy!!!

Pros: easy to navigate and help with in the dental field

Cons: none

Recommendations to other buyers: will make your job Easier!!

Dentrix

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dentrix is a very easy program. I use it everyday and never run into any issues. Everything is very easy to understand. I would recommend this program.

functional but not use friendly

Jan 18, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: does everything from medical dental kiosk thank you

Pros: does everything

Cons: hard to use hard to train on

Recommendations to other buyers: research new versions

dentrix review

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a great system , it is very easy to use/learn. very good at keeping everything organized. Highly recommended

excellent system

Dec 06, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: excellent system, easy to learn , very good at keeping everything organized. would recommend to other.

dentrix review

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: dentrix is a fantastic piece of software relative to use in any dental facility

GREAT SYSTEM

Dec 06, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a great system, it is very easy to use. I would highly recommend it .

great

Nov 28, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a great software , very easy and quick to learn .

Dentrix review

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its pretty good sometimes technical errors or difficulty.

Gets the Job Done

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Dentrix Ascend being a web based solution does the bare minimum for a dental HMR solution. It's nice having web based access to our records, as well as not having to handle the server management or backups.

Cons: Poor tools for front of house users. Not well equipped for anything but the most simple insurance uses. Clinical imaging is weird sometimes.

Proper Training Advisable

Nov 30, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: This seems to be a great software and easy to use once you're properly trained.