--- title: "Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dentrix Ascend the right Patient Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-10" --- Dentrix Ascend 4.1 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 10th, 2026 # Reviews of Dentrix Ascend Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on.“ January 8, 2026 sf susan f OWNERMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “The xrays features did not work alot of the time.....variable and we could not get the intraoral camera to ever work or open I asked for my money back and ONE would not do it . “ February 18, 2026 SC Suzanne C DentistHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It's a great tool for patient education as well as charting, scheduling and billing.“ June 17, 2026 sf susan f OWNERMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “The system did not work for more than 2 days before glitches came up we spent hours on phone with their IT people I hired outside people to come in “ February 18, 2026 AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I was drawn to it because it has charts and hyperlinks on the landing page.“ January 8, 2026 SC Suzanne C DentistHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “As with any new software, this did take me some time to get used to but I have been using this software for several years now and I can't imagine going back to paper charts!“ June 17, 2026 WG Wesley G CEOMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly.“ January 7, 2026 AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance.“ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 235 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dentist Used the software for: 3-5 years ### "Comprehensive Dental software" June 18, 2026 5.0 Very good - I appreciate all the components of this software including note templates which can be customized. This software has everything my practice needs - it's the only thing we use, and it incorporates digital radiographs as well. I have also had great tech support from the company. Pros I really like the visual format of Dentrix Ascend. It's a great tool for patient education as well as charting, scheduling and billing. Cons As with any new software, this did take me some time to get used to but I have been using this software for several years now and I can't imagine going back to paper charts! Review Source CEO Used the software for: 3-5 years ### " IPE Mgt CEO" February 26, 2026 4.0 Dentrix Ascend has been a great addition to our practice, offering a modern, user-friendly platform with strong potential for continued improvement. What truly stands out is their pleasant and responsive support team. Whenever we have questions or run into challenges, they provide clear solutions in a timely manner, making it easy to keep our workflow moving without unnecessary delays. Their professionalism and positive attitude make every interaction smooth and reassuring. Ascend’s platform is already a solid foundation, and we’re excited to see it continue to grow and evolve alongside our organization’s needs. We highly recommend Dentrix Ascend to practices seeking dependable support. Pros Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to \[sensitive content hidden\], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. \[sensitive content hidden\]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice. Cons Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury. Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) not robust enough…I wanted more analytics and patient tracking capability within in a system that allowed for billing and recur appointments to be streamlined Alternatives considered [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) Reasons for choosing Dentrix Ascend Dentrix Ascend was the most robust and it appeared to be dedicated to growing along with Technology and my practices Review Source OWNER Used the software for: Less than 1 year ### "Being F ed over by \[sensitive content hidden\] Dentrix ONE" February 24, 2026 1.0 Awful Would not admit any issues and would not refund my money The system did not work for more than 2 days before glitches came up we spent hours on phone with their IT people I hired outside people to come in Paid them said not your hardware its the software Pros nothing THe scheduling was difficult. We would all meet at 7am only to be told they were not reADY AND CONVERSION HAD NOT BEEN COMPLETED Cons We could not get all the info to convert into ONE. The xrays features did not work alot of the time.....variable and we could not get the intraoral camera to ever work or open I asked for my money back and ONE would not do it . They just waived th eearly termination fee of $5000 I am out $2999 Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) FASTER AND EASIER BUT IT WAS NOT BUT IT FAILED NEVER WORKED CORRECTLY Review Source Dental office manager Used the software for: 1-3 years ### "Fairbanks Dental Center Ascend review" January 11, 2026 5.0 Overall, it is simple to use after some training. I don't ever want to switch practices software again. Pros The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease. Cons I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) we wanted a cloud based software we didn't have to back up on external drives Review Source Regional Manager - CEO Used the software for: 1-3 years ### "A is for Ascend! " January 9, 2026 5.0 Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year). Pros Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention. Cons Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Needed cloud based multi location abelites. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reasons for choosing Dentrix Ascend Robust reporting customizations were better than curve. Review Source Business Manager Used the software for: 3-5 years ### "Dentrix Ascend Is The Future" January 9, 2026 5.0 I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software. Pros Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare. Cons Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I felt that Dentrix was outdated visually and cumbersome to use. Review Source Krista I. C. Dental Hygienist Used the software for: 3-5 years ### "Good software" April 8, 2020 5.0 Good to fair. I use it at offices when I temp Pros I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff. Cons I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source Director of Business Administration Used the software for: 1-3 years ### "Five Stars for Ascend!" May 27, 2021 5.0 Better communication among staff and between the office and patients over all our office has become much more efficient! Pros How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle) Cons In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I studied Ascend for a long time. I watched and read everything I could online I just knew it was the right fit for our staff and office! Review Source Insurance Specialist Used the software for: Less than 1 year ### "Gutless" May 3, 2017 2.0 Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch. Pros Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential. Cons Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures. Review Source Practice Owning Dentist Used the software for: 3-5 years ### "Satisfied from the start" August 8, 2019 5.0 We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better. Pros Intuitive. It has eliminated wasted time and money on training. Cons While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reasons for choosing Dentrix Ascend It being cloud based eliminated half of the alternative products. Next, the stability and support of HSPS behind Ascend made it a safer and more forward looking product to back. We have not been disappointed. Review Source patient coordinator Used the software for: 1-3 years ### "User friendly" May 19, 2021 4.0 Pros What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software. Cons The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) The previous practice was using Eaglesoft when our new \[SENSITIVE CONTENT HIDDEN\] purchased the practice. Dentrix was being used at his other locations and it was seen as as an opportunity to try the lastest version of Dentrix. Review Source Erica M. Registered Dental Hygienist Used the software for: 1-3 years ### "Amazing but could use some improvements " May 17, 2021 4.0 As long as the internet connection is strong, this system is amazing! Very user friendly and easy. Pros I love how easy this is to use! We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere! I also love the new clock-in/clock-out feature. Cons I don’t like how I cannot schedule a recare appointment without completing today’s appointment first. We have our system send texts to leave our office a review once the appointment is completed, so the doctors don’t like to complete them until the patient leaves. I need to schedule the 6 month appointment before they leave or they don’t get scheduled. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We added a second practice and needed a cloud based software. Review Source Operations Manager Used the software for: 3-5 years ### "Value for Money" September 3, 2019 5.0 Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting. Pros The best thing i like in this software is there user friendly functionality which make it so different and valuable to all. Cons Sometimes it get froze so we need to refresh the browser to proceed. Switched from The features in assend are more user friendly and we get new updates too often as per the customer needs. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reasons for choosing Dentrix Ascend The features in assend are more user friendly and we get new updates too often as per the customer needs. Review Source sr. director of strategy Used the software for: 3-5 years ### "Multi-site infrastructure" August 26, 2019 5.0 support, from both my customer success manager, \[SENSITIVE CONTENT HIDDEN\], as well as the tech support team have made the experience of converting to Ascend easy to manage Pros ability to report, review, and manage all offices without having to be on site. Cons there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool. Switched from to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reasons for choosing Dentrix Ascend the quality of the R&D and product management team with Ascend Review Source Office Manager Used the software for: Less than 1 year ### "Easy to use software" August 10, 2019 4.0 My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. I like that Dentrix accepts requests to make changes and prioritizes the requests by how many other companies are requesting the same change. Pros What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have. I utilize this for training new employees. Cons What I like least about Dentrix Ascend is that reports that I run are not consistant. I can run one report that gives me figures/numbers and run a different report for the same criteria and I can get different results. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) The company made the switch prior to me joining the team, I am not sure why they made the decision. Review Source Kristen P. Dentist/owner Used the software for: 1-3 years ### "Going to be a great product but still in development beta" July 20, 2021 1.0 Not good and we left and switched to Dentrix Pros Cloud based and not a lot of clicking to get through software. Cons It just was not ready to handle to the hustle and bustle of the day to day of a busy practice. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Upgrading Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reasons for choosing Dentrix Ascend Cloud based Review Source Response from Henry Schein One August 16, 2021 Hi Kristen, thank you for sharing your experience; we are sorry to hear it was not a positive one. If you are willing to share with us additional details, we would love the opportunity to give you a better experience. Please email us at HS1SocialMedia@henryschein.com with additional details. Owner/Dentist/CDO Used the software for: Less than 1 year ### "Mixed feelings..." June 26, 2019 3.0 We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices... Pros Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good... Cons There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon. Review Source Office Manager Used the software for: 3-5 years ### "Worst software I have used in 45 years!!!!!" October 4, 2023 1.0 It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software Pros Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software Cons Everything! I can't think of anything I like Switched from Cheaper- cloud based Review Source Practice Manager Used the software for: 3-5 years ### "Great Ascend" August 10, 2019 5.0 Ascend has made it possible to cross train our clinical staff through it’s intuitive design; and this has made our patient turnover very efficient, while reducing the need for addition front desk personnel. Pros This software saves countless hours of additional administrative work and processing mistakes. Our office switched from Eagle Soft, which we ran on a closed network, about 5 years ago; and after learning how to use theAscend software, I can honestly say that it was one of the best decisions that we have ever made for our practice. Cons There’s nothing that I don’t particularly dislike about the software. However, there is room for improvement with some of the newer features. For example, real time benefits along with automated verification and eligibility would make Ascend the perfect software, in my option. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source dentist Used the software for: 3-5 years ### "I have used dentrix in private practice for several years, im not 100% happy with some of the features but it gets the job done." March 21, 2018 3.0 There is definitely room for improvement when it comes to functionality and user friendly options. I also feel simplicity is a must as well. Pros Customer service is good, any updates are easy to take care of. The patient scheduling is very easy to do, and I like the colors that you can choose from for different providers. I also like the Pinboard feature, it is very useful and handy. Reports are easy to run and very helpful and useful. Cons Not user friendly, dental charting can use some changes. Don't care for the x-ray component. There are way too many pop ups when you opening the patients chart and you have to navigate thru all of them every time the chart is opened which is a headache. Medical / Dental history has to be scanned into the chart and there should be an automatic form where information already gets populated into patient's chart, it would save time. Would love to have a split screen on one page when treatment planning, charting and viewing xrays so you don't have a open and close screens back and forth. Review Source Office Manager Used the software for: 1-3 years ### "Dentrix Ascend Review" August 8, 2019 4.0 Dentrix Ascend helps us to schedule patients, assist with insurance, and allow us to have paperless office, which is the bulk of what we need in the office. Pros I like that I can access this software from any location and even on my phone. It allows me to be able to assist patient's and access the schedule when I'm not in the office. Cons I don't like the way the Day sheet report prints out. I don't like how if a dollar amount is over $1000 it doesn't show the full number on the report when it's printed out. I also don't like that I can't tag payments with multiple tags. For example, If I enter a credit card payment I can only tag they credit card type but can't add like a tag for the doctor that provided the service for whom that payment is going towards. I also don't like that we can't customize text or send manual text messages to patients. I'm still getting use to using the software but the power reporting I find it not very user friendly. Review Source CEO Used the software for: 3-5 years ### "A great decision to implement." May 25, 2021 5.0 Overall the experience has been great. We have been very pleased with the constant updates and improvements. Pros We have over a dozen offices in multiple states. Ascend allows us to seamlessly work in each office from our home office. We can see, in real time, how each office is working and more importantly how effectively. The skill level in our offices has improved dramatically. Cons It is expensive! But, as we use the features that the software has it becomes apparent that it is worth it. Switched from We loved Eagle Soft, but it did not work on the cloud. As we grew, we outgrew Eagle Soft. We tried Fuse (it was in it's beta phase). It was not ready for use at that time. Reasons for choosing Dentrix Ascend Ascend was clearly more mature in the cloud based dental world. Review Source Kelly N. CEO Used the software for: 3-5 years ### "Love using the cloud" January 4, 2023 4.0 pretty decent software. much better then softdent but doesnt have all the features Opendental does. Pros Ascend is easy to use, love the cloud feature as I can access it from any computer and get to work Cons could have some better functions for insurance management. Some of the features are inconvenient. Review Source Office Manager Used the software for: 1-3 years ### "Best Dental Software I've Used To Date" April 16, 2019 5.0 This software has helped our practice optimize each patient appointment and improved our office flow dramatically. I would highly recommend it to anyone looking for a cloud based software. Pros I have utilized four separate software systems in dental offices and Dentrix Ascend has by far been the best. If you are computer/internet versed it is a great software to invest in. Being cloud based I love being able to access the software anywhere, they are always updating and adding great new features, the customer service representatives are helpful and friendly every time you call in, the insurance area is very impressive, everything is easy to use and navigate (excluding reports). Cons The reporting area in Dentrix is very hard to navigate. I do have to call in to run most reports that are not standard, but the customer service reps are always kind and eager to help. Review Source Biller Used the software for: 3-5 years ### "Easy to follow & use" May 13, 2021 4.0 Pros I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software Cons I wish the reporting was more like their server-based software Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Accounting is more difficult in Curve Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reasons for choosing Dentrix Ascend Cloud based Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.