--- title: "Page 3 | Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Dentrix Ascend the right Dental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Dentrix Ascend 4.1 (235) [View alternatives](https://www.capterra.com/p/177828/Dentrix-Ascend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of Dentrix Ascend ## Showing most helpful reviews Showing 51-75 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Bethany T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Love Dentrix Ascend " May 17, 2021 5.0 Pros \* Software updates happen automatically at night when we're out of the office do it does not interrupt our work day. \* Being able to put in down grades is a huge help \* Very user friendly Cons \* Certain things are not as customizable as we would like ie: patient forms, text message communications \* Would love more options on insurance coverage \* When you change an address or phone number there should be an option to apply it to everyone listed on the account. It is very time consuming to change it on every single family member, especially when there's like 8 people. \* Switching primary and secondary insurance is very difficult and time consuming Review Source NG Nikole G. Fianacial Coordinator Medical Practice Used the software for: 2+ years ### "A work in progress" April 2, 2020 4.0 The pros outweigh the cons for us! To have a cloud based software offers convenience like no other. We are hopeful that other practices will chime in and vote for more practial features that Dentrix Ascend will be able to add to the software and take them to a superior level! Pros Amazingly convenient! It's so nice to be able to work remotely since this software is cloud based. If there is a power outage or internet goes down at the office, we can continue on using cellular data. Cons The lack of features available that are extremely common for dental practices. For example, printing off routeslips 2-3 days out is not an option, only "next day" route slips are able to be printed. Also, unable to send a prior-authorization to a secondary insurnace. Review Source KH Kathy H. Office Manager Medical Practice Used the software for: 6-12 months ### "Every Update Makes it Better" June 21, 2019 5.0 The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare. Pros This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need. Cons There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed. Reason for choosing Dentrix Ascend N/A Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The cloud based system is more streamlined and updated constantly. We have a smaller office and try to stay on top of all new technology when possible. Review Source VC Veronica C. Director of Operations Medical Practice Used the software for: 2+ years ### "Feedback" May 12, 2021 5.0 Overall we switched because we were trying to access all patients from all locations and switching to this software has allowed us to do that. Pros I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track. Cons The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in. Review Source IC Ivy C. dentist Medical Practice Used the software for: 2+ years ### "Critical Part of Success" November 1, 2019 5.0 I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by appointment only by myself (no staff). I can't imagine running the office without Dentrix Ascend. I worked as an associate for 16 years at a practice that used standard Dentrix. I keep telling my old boss to purchase Dentrix Ascend. They never uploaded the updates that came via disk, so they kept piling up. They did not want to pay for the IT guy to come to the office to update the system. Pros I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch. Cons I have no complaints about this software. Reason for choosing Dentrix Ascend ease of use Review Source LL Lane L. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Great Patient Management Software" May 11, 2021 5.0 The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server. Pros One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools. Cons Like any big brand software, feature requests take quite a while to be implemented, if ever. Reason for choosing Dentrix Ascend Price, User Interface, Features, Support, track record Review Source dA dawood A. office manager Medical Practice Used the software for: 2+ years ### "highly recommended " August 7, 2019 5.0 i really love the software hope they can make the reporting a little easier to work with. Pros i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing. Cons i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one. Reason for choosing Dentrix Ascend because i used to use Dentrix software and i knew it will be better than other brands Review Source JR D. Chief Financial Officer (CFO) Individual & Family Services Used the software for: 1-2 years ### "Owner" November 16, 2018 4.0 Moved from both CURVE and G4 --- upgrade to both... Pros Cloud based, use on mobile devices, data available (report writer could be easier), Cons To many clicks to accomplish tasks, report writer is not easy (need meta data), communication out of office is lacking, need to be able to link collections (timing), to original production day (ie lagged analysis), need reports on utilization of ops Review Source SS Sharon S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Dental Software" May 10, 2019 5.0 Pros We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created! Cons There are several features we are really waiting for, an online time clock, and online RX. Review Source RS Ron S. Dentist Medical Practice Used the software for: 2+ years ### "Mostly there " August 14, 2019 4.0 I love the portability, however, the interface with iPhone isn’t quite 100% and the chrome book interface stopped working altogether. The reports are too customizable and need to just have more basic reports to choose from rather than making us build the entire thing ourselves. Pros It is great that it is cloud based and easy to access and the updates happen often to improve use. Cons Because it’s cloud based, the response time can be slow. Especially the imaging. Also the reports are way too confusing Reason for choosing Dentrix Ascend It had the support behind Dentrix name Review Source BC Bruce C. Dentist Owner Medical Practice Used the software for: 6-12 months ### "Dentix Ascend" November 22, 2019 5.0 We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us! Pros There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office. Cons The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function. Reason for choosing Dentrix Ascend The product had the promise of continual improvement and they have delivered. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) cloud based with not much progress from Softdent Review Source VH Veronica H. Office Manager Medical Practice Used the software for: 2+ years ### "Dentrix Ascend Review" August 7, 2019 5.0 We have used it for several years and have never had any major issues. Pros It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for. Cons Setting up reports are a bit difficult, and entering patient information sometimes doesnt transfer to a family member. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Ascend Reports are still easier than Curve Hero. Review Source JS Jazmine S. Account Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Product With Room to Grow" August 7, 2019 4.0 Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help. Pros The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office. Cons As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good. Review Source MG Matt G. Office manager Hospital & Health Care Used the software for: 2+ years ### "Getting better with every update " May 18, 2021 4.0 Pros The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it). Cons Many updates are still needed, some of which should have been implemented in the first release of the program. Sometimes the program is 'buggy'/slow (we have very fast internet). There should be more options for customization. Alternatives considered [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/)[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ACE Dental](https://www.capterra.com/p/10010533/ACE-Dental/) Reason for choosing Dentrix Ascend It provided the most logical and easy to use interface, it offered a great price since we use Schein as our supplier, and I felt that it would be updated more regularly than other products. Review Source SV Sheena V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great potential for cloud-based software" May 11, 2021 4.0 Overall, great. I used Curve Hero for a while and I have been happier with the speed of the technology. Pros Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great. Creating templates is great and super customizable. Can be used for multiple offices with ease! Cons CBCT not included, redundant, changing providers, unable to select multiple things to change at a time. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Needed a cloud-based software Review Source KM Karen M. Dental Hygienist/Hygiene Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Usee Friendly Software and Excellent Customer Service" May 25, 2021 5.0 Pros It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent. Cons The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made. Review Source MN Mark N. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Need some updates " March 8, 2019 4.0 It is always a constant challenge for us because our organization still cant submit claim electronically. There are things that we found that makes our work overflow easy, however, Dentrix Ascend should have the same function as the original Dentrix Software. Pros Ease of access and very easy to utilize. Cons Needs improvement with electronic claim submission, update on insurance ID function, and needs improvement for recoupment for billed in error procedures. The unresolved claim function should be filtered to have just certain days of overdue. Review Source AA Alexandria A. Dentist Hospital & Health Care Used the software for: 2+ years ### "Start Up Practice" May 24, 2021 5.0 Like the automated insurance verification and ease of claims submission Pros \-ease of use -ease of training -integration of imaging -continuous improvement Cons \-does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend Cloud based Review Source JB Joseph B. Practice Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "A God-Send During the Pandemic!" May 11, 2021 5.0 Very user friendly! Pros I couldn't have asked for better timing of the implementation of Dentrix Ascend into my practice. Orientation and conversion went so well! Three months after our launch COVID struck. I was able to maintain contact with my patients to augment emergency care and communications. Cons The VoicePerio just didn't meld into the Dentrix Ascend Software. I believe that someday integration will improve. Review Source SL Susan L. Dentist owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Ascend review " October 26, 2018 5.0 We are an older, small practice that doesn’t take insurance- all fee for service. We file for the patient but don’t know if they get paid, so there is a lot of end of month phone calling to clean up overview screen. Also the text messages should be customizable and indicate when one is sent. Overall, I am pleased with the program and the support and don’t know why there are so many negative comments. I really like being able to access from home or my cell phone. Pros Cloud based. Good support. Good initial training. Great for a small fee-for-service practice that doesn’t need a bunch of bells and whistles. Cons 1\. The monthly fee. 2. Can’t run Xray program on Mac (maybe things have changed). 3. Have to click numerous times to get to patient notes. Review Source TC Thomas C. Endodontist Medical Practice Used the software for: 2+ years ### "Easy to use at location and home " May 12, 2021 5.0 For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession Pros I really like the ability to look at my radiographs and do my notes at home in case I didn’t have time to do my notes at the office it seamlessly works both in the office and at home or on my laptop when I am on vacation Cons You’re a really little cons with this product it matches well with the competition currently on the market Review Source sV srinivas V. lecturer Higher Education Used the software for: 2+ years ### "Dentrix for dental practice management" August 20, 2019 5.0 Patient appointment and payment methods are great. there are no features that allows to capture patient feedback. charting is good and can be changed over time. referral process is still manual. there should be a voluntary/ optional training program for subscribers every year offered by the company. Pros user friendly, easy layout, great features Cons tricky to use, inability to add templates, referral processes Alternatives considered [Praktika](https://www.capterra.com/p/120990/Praktika/) Reason for choosing Dentrix Ascend more features Review Source CA Chelsea A. Treatment Coordinator/Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 11, 2021 4.0 Pros Scheduling patients is super easy for both new and existing patients. Switching between multiple practices is easy to do. Cons It would be great to reschedule a canceled appointment from one location to another. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To be cloud-based Review Source DZ David Z. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Getting better" May 11, 2021 4.0 We came from dentrix and i liked the icons across the top to access modules Pros Login in from anywhere. Flexibility and always evolving. Didn’t like windows updates Cons I would like to customize more, especially medical alerts. I don’t want to be notified unless something major in medical and I don’t want to check don’t ask again Reason for choosing Dentrix Ascend See above Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based, didn’t want to replace server every 7 years Review Source LP Lisa P. Business Development Hospital & Health Care Used the software for: 2+ years ### "great product but needs to update and adapt to user wants and needs" May 11, 2021 4.0 We have overall been happy but are also frustrated that it cannot keep up with the ever evolving insruance and billing side of dentistry. Pros It is simple and straightforward, easy to use and train for use Cons There are a ton of missing functions that impact us daily. There are too many ways to get reporting and they will all have varying data so it is hard to trust the data. Reason for choosing Dentrix Ascend Ease of use and simplicity Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.