--- title: "Page 3 | Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Dentrix Ascend the right Electronic Medical Records solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/?page=3" page_type: "reviews" language: "en" --- Dentrix Ascend 4.1 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 2nd, 2026 # Page 3 - Reviews of Dentrix Ascend ## Showing most helpful reviews Showing 51-75 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Amber M. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Easy to use software" August 7, 2019 4.0 My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. I like that Dentrix accepts requests to make changes and prioritizes the requests by how many other companies are requesting the same change. Pros What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have. I utilize this for training new employees. Cons What I like least about Dentrix Ascend is that reports that I run are not consistant. I can run one report that gives me figures/numbers and run a different report for the same criteria and I can get different results. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) The company made the switch prior to me joining the team, I am not sure why they made the decision. Review Source BT Bethany T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Love Dentrix Ascend " May 17, 2021 5.0 Pros \* Software updates happen automatically at night when we're out of the office do it does not interrupt our work day. \* Being able to put in down grades is a huge help \* Very user friendly Cons \* Certain things are not as customizable as we would like ie: patient forms, text message communications \* Would love more options on insurance coverage \* When you change an address or phone number there should be an option to apply it to everyone listed on the account. It is very time consuming to change it on every single family member, especially when there's like 8 people. \* Switching primary and secondary insurance is very difficult and time consuming Review Source KB Kayte B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Best Dental Software I've Used To Date" April 11, 2019 5.0 This software has helped our practice optimize each patient appointment and improved our office flow dramatically. I would highly recommend it to anyone looking for a cloud based software. Pros I have utilized four separate software systems in dental offices and Dentrix Ascend has by far been the best. If you are computer/internet versed it is a great software to invest in. Being cloud based I love being able to access the software anywhere, they are always updating and adding great new features, the customer service representatives are helpful and friendly every time you call in, the insurance area is very impressive, everything is easy to use and navigate (excluding reports). Cons The reporting area in Dentrix is very hard to navigate. I do have to call in to run most reports that are not standard, but the customer service reps are always kind and eager to help. Review Source KH Kathy H. Office Manager Medical Practice Used the software for: 6-12 months ### "Every Update Makes it Better" June 21, 2019 5.0 The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare. Pros This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need. Cons There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed. Reason for choosing Dentrix Ascend N/A Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The cloud based system is more streamlined and updated constantly. We have a smaller office and try to stay on top of all new technology when possible. Review Source VC Veronica C. Director of Operations Medical Practice Used the software for: 2+ years ### "Feedback" May 12, 2021 5.0 Overall we switched because we were trying to access all patients from all locations and switching to this software has allowed us to do that. Pros I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track. Cons The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in. Review Source LM Lacey M. Biller Medical Practice Used the software for: 2+ years ### "Easy to follow & use" May 11, 2021 4.0 Pros I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software Cons I wish the reporting was more like their server-based software Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Dentrix Ascend Cloud based Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Accounting is more difficult in Curve Review Source LL Lane L. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Great Patient Management Software" May 11, 2021 5.0 The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server. Pros One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools. Cons Like any big brand software, feature requests take quite a while to be implemented, if ever. Reason for choosing Dentrix Ascend Price, User Interface, Features, Support, track record Review Source Jason K. Business manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ascend is a great platform for many practices, especially those with multiple practices" November 16, 2018 4.0 pretty good, Always improving. I'd like them to fix the couple cons but I feel like they will over the next year. Pros Shared database between both offices. Easy to learn Modern Always adding functionality. Cons Missing API Missing customizable paperless form. Review Source JR D. Chief Financial Officer (CFO) Individual & Family Services Used the software for: 1-2 years ### "Owner" November 16, 2018 4.0 Moved from both CURVE and G4 --- upgrade to both... Pros Cloud based, use on mobile devices, data available (report writer could be easier), Cons To many clicks to accomplish tasks, report writer is not easy (need meta data), communication out of office is lacking, need to be able to link collections (timing), to original production day (ie lagged analysis), need reports on utilization of ops Review Source SS Sharon S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Dental Software" May 10, 2019 5.0 Pros We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created! Cons There are several features we are really waiting for, an online time clock, and online RX. Review Source KD Karlie D. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Has potential.... needs more features" August 22, 2019 3.0 Would really be a great program, however it is missing too many key components. Pros The program is visually great to look at and is very basic, easy to use. Cons Ascend must incorporate more features from outside sources. At this seminar out of a large room of vendors, we could not find 1 who's program could be used within Ascend. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend Needed a cloud based product Review Source BC Bruce C. Dentist Owner Medical Practice Used the software for: 6-12 months ### "Dentix Ascend" November 22, 2019 5.0 We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us! Pros There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office. Cons The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function. Reason for choosing Dentrix Ascend The product had the promise of continual improvement and they have delivered. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) cloud based with not much progress from Softdent Review Source VH Veronica H. Office Manager Medical Practice Used the software for: 2+ years ### "Dentrix Ascend Review" August 7, 2019 5.0 We have used it for several years and have never had any major issues. Pros It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for. Cons Setting up reports are a bit difficult, and entering patient information sometimes doesnt transfer to a family member. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Ascend Reports are still easier than Curve Hero. Review Source MG Matt G. Office manager Hospital & Health Care Used the software for: 2+ years ### "Getting better with every update " May 18, 2021 4.0 Pros The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it). Cons Many updates are still needed, some of which should have been implemented in the first release of the program. Sometimes the program is 'buggy'/slow (we have very fast internet). There should be more options for customization. Alternatives considered [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/)[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ACE Dental](https://www.capterra.com/p/10010533/ACE-Dental/) Reason for choosing Dentrix Ascend It provided the most logical and easy to use interface, it offered a great price since we use Schein as our supplier, and I felt that it would be updated more regularly than other products. Review Source JF Joan F. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Ascend Review" August 7, 2019 4.0 My overall experience is good. I am a start up agency for mobile delivery of services and I need a platform that is accessible to multiple users and will work as we grow. Pros I like the generation of the Patient Clinical Record as we submit it for the patient’s medical record. Cons The charting is time consuming and could be better streamlined and tailored to my needs. Reason for choosing Dentrix Ascend It’s lowered cost for monthly subscription due to being in the Beta Testing group. I wanted to work with a Henry Schein product because of its support to the dental hygienist community. Review Source SV Sheena V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great potential for cloud-based software" May 11, 2021 4.0 Overall, great. I used Curve Hero for a while and I have been happier with the speed of the technology. Pros Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great. Creating templates is great and super customizable. Can be used for multiple offices with ease! Cons CBCT not included, redundant, changing providers, unable to select multiple things to change at a time. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Needed a cloud-based software Review Source MR Mendy R. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Ascend is the BEST! " August 21, 2019 5.0 Pros I was a long-time regular Dentrix user so when I branched out to open my own practice, I wanted something that was similar to what I was used to but also had even better perks! And I feel like we got just that with Ascend. It’s easy to use from any computer, laptop, iPad, phone or even from home. And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend! I love it. Cons Only a couple of cons... but I think that the Ascend software developers are currently working on these: No time clock within Ascend No lab case manager Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) New office Review Source MN Mark N. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Need some updates " March 8, 2019 4.0 It is always a constant challenge for us because our organization still cant submit claim electronically. There are things that we found that makes our work overflow easy, however, Dentrix Ascend should have the same function as the original Dentrix Software. Pros Ease of access and very easy to utilize. Cons Needs improvement with electronic claim submission, update on insurance ID function, and needs improvement for recoupment for billed in error procedures. The unresolved claim function should be filtered to have just certain days of overdue. Review Source MJ Manisha J. DDS Medical Practice Used the software for: 2+ years ### "dentix ascend in dental offices" May 17, 2021 4.0 Once we got rolling it has been easy to get used to. Pros cloud based so it makes access to records from home much easier Cons They need to change the name to just Ascend. It is nothing like the Dentrix core software. There could be better ability to input multiple family members with same email addresses. In the home screen, doctors are able to acess patient charts in area when we see our notes are not signed. We can only currently edit the note. Review Source JB Joseph B. Practice Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "A God-Send During the Pandemic!" May 11, 2021 5.0 Very user friendly! Pros I couldn't have asked for better timing of the implementation of Dentrix Ascend into my practice. Orientation and conversion went so well! Three months after our launch COVID struck. I was able to maintain contact with my patients to augment emergency care and communications. Cons The VoicePerio just didn't meld into the Dentrix Ascend Software. I believe that someday integration will improve. Switched from [Easy Dental](https://www.capterra.com/p/2332/Easy-Dental/) Cloud-based access. Review Source PK Peter K. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Fired my IT. Never have another Network and software issues" August 14, 2019 5.0 Pros Cloud storage with HIPPA compliance. Being able to access the complete software at off site . Constant new feature updates. Cons Lagging response due to internet speed and connection. Separate module for xrays Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Server and IT issues. Tech support Review Source TC Thomas C. Endodontist Medical Practice Used the software for: 2+ years ### "Easy to use at location and home " May 12, 2021 5.0 For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession Pros I really like the ability to look at my radiographs and do my notes at home in case I didn’t have time to do my notes at the office it seamlessly works both in the office and at home or on my laptop when I am on vacation Cons You’re a really little cons with this product it matches well with the competition currently on the market Review Source sV srinivas V. lecturer Higher Education Used the software for: 2+ years ### "Dentrix for dental practice management" August 20, 2019 5.0 Patient appointment and payment methods are great. there are no features that allows to capture patient feedback. charting is good and can be changed over time. referral process is still manual. there should be a voluntary/ optional training program for subscribers every year offered by the company. Pros user friendly, easy layout, great features Cons tricky to use, inability to add templates, referral processes Alternatives considered [Praktika](https://www.capterra.com/p/120990/Praktika/) Reason for choosing Dentrix Ascend more features Review Source CA Chelsea A. Treatment Coordinator/Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 11, 2021 4.0 Pros Scheduling patients is super easy for both new and existing patients. Switching between multiple practices is easy to do. Cons It would be great to reschedule a canceled appointment from one location to another. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To be cloud-based Review Source DZ David Z. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Getting better" May 11, 2021 4.0 We came from dentrix and i liked the icons across the top to access modules Pros Login in from anywhere. Flexibility and always evolving. Didn’t like windows updates Cons I would like to customize more, especially medical alerts. I don’t want to be notified unless something major in medical and I don’t want to check don’t ask again Reason for choosing Dentrix Ascend See above Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based, didn’t want to replace server every 7 years Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.