--- title: "Page 4 | Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Dentrix Ascend the right Electronic Medical Records solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/?page=4" page_type: "reviews" language: "en" --- Dentrix Ascend 4.1 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 2nd, 2026 # Page 4 - Reviews of Dentrix Ascend ## Showing most helpful reviews Showing 76-100 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lisa P. Business Development Hospital & Health Care Used the software for: 2+ years ### "great product but needs to update and adapt to user wants and needs" May 11, 2021 4.0 We have overall been happy but are also frustrated that it cannot keep up with the ever evolving insruance and billing side of dentistry. Pros It is simple and straightforward, easy to use and train for use Cons There are a ton of missing functions that impact us daily. There are too many ways to get reporting and they will all have varying data so it is hard to trust the data. Reason for choosing Dentrix Ascend Ease of use and simplicity Review Source KD Kelsie D. Dental hygienist Hospital & Health Care Used the software for: 2+ years ### "Dentrix " May 11, 2021 5.0 Pros I think the system is very easy to function. It can do a lot more than we even take advantage. Cons I do not like how hygiene Rec are is defaulted to every 4 months for a prophy. Other than that I cannot think of many cons. Review Source JR Jenna R. Regional Manager Hospital & Health Care Used the software for: 2+ years ### "Dentirx" August 14, 2019 4.0 Its been great! The tech support is great as well. Pros I love that you can make suggestions to the program and you actually see those come into fruition. Cons Most of my complaints were addressed and the software was eventually updated to fix the "cons". Review Source Paul G. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product " November 9, 2018 4.0 Okay. It works Pros Cloud based makes it easy for me to access away from the office Cons Reports are confusing The interactive part is especially difficult to use Review Source MK Miroslav K. Owner Hospital & Health Care Used the software for: 2+ years ### "Review " November 1, 2019 4.0 satisfied 7 out of 10 Pros cloud base solution. easy of use software. Cons Missing some of the key features such as the ability to send predetermination to second insurance, tracing predetermination claims. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Review Source ST Sandra T. Office manager Medical Practice Used the software for: 2+ years ### "Frustrated still " August 16, 2019 1.0 Pros Scheduling and treatment planning seem to work ok Cons Reporting is awful. Nothing’s the same. When things are broke or not working minimum 24-48 hours to fix. Reason for choosing Dentrix Ascend Cloud based Review Source AA Arwa A. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Improvements have to be made!" May 18, 2021 2.0 Ascend issues are far too many to count. They try to improve it, but a lot of our main issues and concers with it are put on the side and brushed off- not addressed. Electronic systems should make our lives easier not put us at a very risky and liable situation because of missing signatures and treatment plans etc. Pros It was not hard to learn the system and navigate around Cons Too many glitches and problems. ascend always does whatever it wants! Ledgers are off, x-rays take forever to load, treatment plan signatures are lost constantly. Patient can not sign the actual treatment plan- patient sees the preview page of what their insurance covers but signature hoes to original fees only- we have to save the actual tx plan as a PDF in the document manager. Slow.. Review Source VR Verified Reviewer Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Used it for a year or so now, love it" May 17, 2019 5.0 Pros Cloud based. AMAZING customer service. Clean looking. Cons pretty large learning curve but works efficiently. Not perfect but they are always improving. Review Source EL Elan L. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "They do not respond to basic ideas in the request area " May 17, 2021 4.0 Clean software. Needs some tweaking for optimal use. Pros Ease of use. Clean and direct. Seems to integrate well with the computer and it’s nice having everything cloud based. Cons This software does a poor job keeping track of overdue balances. This is something EASY to fix with automatic finance charges if patients do not pay. ALL other practice management softwares implement this. This has us about ready to switch off this platform The ideas in the “request center” rarely are responded to by admin/development. It’s quite disappointing. Review Source DR Debbie R. Office Manager Medical Practice Used the software for: 6-12 months ### "So many features" May 10, 2019 5.0 I find many more customizable options with Dentrix Ascend than with my prior software. I also love the video tutorials. Weekly tutorials are also a big help to understand changes BEFORE they are implemented. Pros I really like the abundance of features this software offers as well as the ease of use. Customer service is always quick to answer and walks you through your issues until you understand it. Cons I was not happy with the initial 20 hours of training. I feel it went at too fast of a pace and tried to cover too much in a short period of time. Not much time for questions.... Our rep did her best to get all answered for us, but there was a lot I had to learn on my own via video tutorials and customer service calls. Review Source SS Scott S. Owner/Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Ascend great product" February 8, 2019 4.0 Overall experience has been very good and the customer support has been amazingly and surprisingly good! The software does take some time to get used to, but the functions are there to make your practice as successful as possible Pros Very easy to use once the learning curve has passed. Most everything is easy to read and easy to find Cons Many functions (especially Power Reporting and building useful reports) are VERY difficult for the average person to set up and use. It’s an apple product which makes functionality with other products that are commonly used either difficult or gives you limited options (ie sensors) Review Source LB Lisa B. RDH Hospital & Health Care Used the software for: 2+ years ### "Not intuitive " May 20, 2021 3.0 Sadly, it’s not easy for treatment planning either which effects patients booking for treatment. Please put the time, energy, and resources to make it more like dentrix. Pros It is a beautiful visual for patients, and my doctor likes the cloud base storage. Cons It is not intuitive like regular dentrix, it has taken two years of use for it to feel useful, and two years of updates to be “easier”. Review Source EC EDWARD C. dentist Medical Practice Used the software for: 6-12 months ### "Dentrix Ascend" August 7, 2019 4.0 Pros Easy to use. Easy to switch to different screens, not separate modules. Available anywhere, anytime. Cons Still has some issues with losing appts. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dentrix Ascend Better platform, ease of transition. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud based. I would have needed a new server, so time to make switch. Review Source Jeff S. Chairman Hospital & Health Care Used the software for: 6-12 months ### "Dentrix Ascend - Easy to Use and Scalable" December 7, 2018 5.0 Pros ease of use Scalable - we have added multiple locations Lots of features bundled in. Saves money from buying multiple services. The bundle approach is a good value Cons would want a better calendaring system Some add on services are not best in class Review Source JS James S. Office Manager Medical Practice Used the software for: 6-12 months ### "Complete and utter lack of necessary features" January 4, 2018 1.0 Don't let the sales rep trick you into purchasing like we did by promising future features. The pace of development is GLACIAL at best. Promised patient forms when we signed up in Q2 2017. Q1 2018 and they still haven't been delivered. We now have to go through the pain of converting back to Dentrix G6 or Open Dental. Avoid this immature product at all costs. Pros Fairly simple to pick up and learn. Mostly because it is just that, incredibly simple. Integrates all your costs into one monthly subscription Cons Missing so many features that are basic necessities in a modern dental office. No electronic billing, no patient forms, no ERA, completely lacks lab tracking or a way to track referrals to other dental offices. No communication log, integrations with external services or programs, even just basic editing items like payment tags you've created is restricted. The document center can't even be sorted! Review Source CP Candice P. Regional manager Medical Practice Used the software for: 2+ years ### "Premier " June 14, 2019 4.0 Pros I love the fact that I can easily switch between different locations. As a manager I can see anything that’s going on in any of my offices within a couple clicks. Cons Dentrix ascend is missing some of the key components of traditional dentrix. Example time clock, lab tracking, better security features, closing out months, Review Source HK Hollie K. Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" August 22, 2019 5.0 We are a multi office practice and the ease of having access to all patient charts at all locations is phenomenal. Pros Ascend is very user friendly. Anyone can pick it up easily. It has excellent features for reporting as well as managing patient schedules and re-care. Cons You are not able to send e statements to patients, doctors aren't able to pull up images on the chart at the same time as the chart to see clinical notes and imaging/ Reason for choosing Dentrix Ascend Looking to try a new more forward approach to dentistry Review Source AM Ashley M. Front Desk Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Ascend" April 19, 2019 5.0 It's a great software, I'd recommend it to any other dental office! Pros I used to use Dentrix before Ascend came out and I must say this version is so much better. It's much easier to use and much more user-friendly. Cons It is still fairly new so there are sometimes issues that cannot be resolved or features that have not yet been added. Review Source CM Clark M. Owner Medical Practice Used the software for: 6-12 months ### "Not worth switching!" April 14, 2023 2.0 Frustrating. Not worth switching! Pros Security. Data is in the cloud and not on a local server. Cons Every couple of weeks a feature goes down or their system gets so slow that it is unusable. I can't currently open any patient charts, with a patient in the chair- and this has happened many times before. Review Source Brittany B. COO Hospital & Health Care Used the software for: 6-12 months ### "Cloud based dental software" February 21, 2019 4.0 Pros The best thing is that this is a cloud based software. Charting is easy and saves time. Cons I dislike that the ucr is the fee shown in the ledger. They're are also simple features that are not available, such as making a claim EPSDT. Review Source JH Jennifer H. Insurance Specialist dental practice Machinery Used the software for: 2+ years ### "Dentrix Review" March 1, 2019 4.0 Overall I like it but the Insurance and posting should be updated. Pros I like the Insurance eligibility screen and the new features of the new verification process. Cons Having to delete claims in order to refile insurance with changes. Posting money/insurance it needs to be divided into batches so we can balance or by user. Review Source SP Sarah P. OM Medical Practice Used the software for: 2+ years ### "Dentrix Ascend" August 14, 2019 4.0 It seems to improve weekly, not waiting for the next version, next year! Pros I love the fact that we can recommend changes and with in weeks they happen. Cons Still too slow, but I would not go back! Reason for choosing Dentrix Ascend Because it is cloud based, seems safer for our information. Review Source SS SHARON S. Communications Executive Medical Practice Used the software for: Less than 6 months ### "New user as of August 2018" October 24, 2018 3.0 I do the stats for our multiple locations. There are many stats we used to track but can no longer get that data. It's very frustrating. Now that I'm used to using Dentrix, I can see, with some changes, this could be a really great program. It's not horrible and I'm not completely dissatisfied, but it has been disappointing. Pros It's cloud based so you can view the schedule easily anywhere. Customer service has been pleasant It's nice being able to view multiple offices Cons Not being able to pull info we need from reports. Not being able to have more control over confirmations. Not being able to change the color of appts to match the procedure. Not being able to see who created/removed/edited an event (block) Not having an actual medical history for pts - only alerts Not being able to view pt notes from newest Not being able to pull up individual credit card reports Not being able to create our own credit descriptions Our collections has gone down since the conversion due to insurance conversion issues. wish we would've been better prepared for this! Not being able to customize patient forms. Not being able to track text/email confirmations. Billing statements are not automatically put into pts account Review Source RA Rassa A. Pediatric dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Very happy" May 17, 2021 5.0 Pros Great product very versatile. I especially love that it is constantly changing and updating to user request and needs. If i had to do it all over again would not hesitate and go with ascend 100% Cons No much cons, Just needed getting use to. Reason for choosing Dentrix Ascend Cloud base Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud base Review Source SV Scott V. Director of Operations Medical Practice Used the software for: 1-2 years ### "Ascend is Great" December 4, 2018 5.0 Before Dentrix we were a six office company, with six individual servers. They had no ability to communicate/share patient info. So we operated like six small offices. Ascend has allowed us to operate as one company, with six offices. For anyone looking to have a firm grasp of the business side of your business, Ascend is the software for you. Pros Ascend is easy to use, and very reliable. The reporting capabilities go above and beyond what you need, especially if you are a multi-location operation. And the fact that it is cloud based means you don't need to invest in servers or a lot of infrastructure. All you need is an internet connection. Cons Only small drawback is there is no lab case management feature, yet. 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