--- title: "Page 8 | Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is Dentrix Ascend the right Electronic Medical Records solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/?page=8" page_type: "reviews" language: "en" --- Dentrix Ascend 4.1 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 2nd, 2026 # Page 8 - Reviews of Dentrix Ascend ## Showing most helpful reviews Showing 176-200 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kelsey T. Front Desk Manager Hospital & Health Care Used the software for: 6-12 months ### "Obsessed with this software" January 11, 2019 5.0 Pros I love that the software is cloud based. Features are constantly being added and updated which I love. It is intuitive, especially for younger users who are familiar with using the internet/ computers. Cons The downside is that it is missing some features as compared to regular Dentrix G6 for example. However, it is exciting to know that a lot of these features have been/ will be added. Review Source RS Rachel S. Owner Hospital & Health Care Used the software for: 2+ years ### "Works great for me " August 15, 2019 5.0 Pros It’s portable and I don’t have to worry with backups and HIPPA as much. Cons I wish it was easier to email patient notes to other providers and it baffles me that I still can not document a classV caries. Reason for choosing Dentrix Ascend I have a mobile business Review Source LT Laura T. RDH Medical Practice Used the software for: 6-12 months ### "Learning something new daily." August 14, 2019 5.0 Pros I do like that the software is live-Going through a major update every six months or so is disruptive. Cons Scrolling through provider lists to get to my name! When you're tired it's annoying. Review Source VR Verified Reviewer Information Systems Practice Transformation Manager Hospital & Health Care Used the software for: Less than 6 months ### "Dentrix Ascend Thoughts" November 9, 2018 4.0 Pros Simple, easy to use interface, efficient integration with AthenaNet EHR. Cons Certain settings are hard to find, and user account roles need more nuance. Review Source DM Danny M. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Great experience that will continue to improve" May 11, 2021 5.0 Pros I like most the continuing updates and additions of new features based on what customers need. Cons Can sometimes be a little clunky going between different menus and parts of the site. Review Source DSP Dr. Sharon P. Doctor/Owner Medical Practice Used the software for: Less than 6 months ### "NOT WHAT IT IS REPRESENTED TO BE AND SCHEIN DOES NOT SEEM TO CARE" October 16, 2016 1.0 Thought we would be safe with Schein software. Liked the idea of cloud based but this software is fussy. Must copy and paste things to get them printed. Very annoying report system. Cannot check insurance online throught the software, although the reps "guaranteed" it would work that way. Cannot filter what statements to send to patients and cannot e-mail them either. Greg Kaye, our tech rep has not gotten back to us about getting out of this mess. Thought about going to Dentrix but I am very unhappy with Schein. Asked for a manual to help train and never got one. Pros Nothing Special Cons Training is abominable. Over the phone/web. No easy way to learn this. Customer service is a total joke. Noone seems to know the answers except that the engineers are working on it. I feel sorry for them because no customer can be happy with the call-in options. Review Source AF Alexandra F. Dental Consultant Medical Practice Used the software for: Less than 6 months ### "Dentrix- the necessary evil. " December 8, 2016 4.0 I have been using Dentrix in dental practices for the last 7 years. It has a lot of functionality wrapped up into an involved package. Once you are familiar with Dentrix you will find it's potential to be exponential. I often find that onboarding new practices with it have its own challenges. With that being said when asked which Practice Managment Software I would recommend it is alway top three. Lastly, as it is the biggest player on the playground you would think they would invest a little more into their support. If you have the time to wait on the phone, or the experiance to know what your problem is then you can find a solution with their online support. However, if you are unsure of what your problem is or why it is happening it is best to work with an I.T company to work with Dentrix support and even then be prepared for a finger pointing match. Pros Integrations, Capabilities. Cons Training curve, Support. Review Source MB Mckenzie B. Hygiene assistant Hospital & Health Care Used the software for: 6-12 months ### "Great Peoduct" August 23, 2019 5.0 Benifits of having all pt info in one system Pros Easy accesability, easy to learn the ropes of this product. Cons No cons to this product, very well pleased with the usage of this software. Review Source AB Anita B. Manager Medical Practice Used the software for: 1-2 years ### "Not enough information on one page" January 26, 2019 3.0 Pros User friendly if you know dentrix. It's nice if you want a cloud option. But sometimes our internet goes Down, but you can still access on a phone . That's the good news Cons The support is on high side, but once your launched, you rarely need support. Intergration with other radio graphic soft wear programs is limited unless using one of big names Review Source eF elaine F. office manager Medical Practice Used the software for: 1-2 years ### "dental software" February 21, 2017 3.0 Products serve its purpose. Product used on daily bases for busy dental practice. multi use functions and easily incorporates all of the necessary aspects of dentistry, billing and patient information. Pros ease of use Cons freezes occasionally Review Source SR Shatia R. Dental assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Good program" May 20, 2021 4.0 Pros It’s easy to use makes going paperless easy Cons One simple thing I don’t like is I can’t change the color of events. Review Source JP Jonathan P. Associate General Dentist Medical Practice Used the software for: 1-2 years ### "Dental practice " May 20, 2021 5.0 Very high quality software! Pros Ease of use. Nice display and functionality Cons Nothing. Very fast and efficient and user friendly Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Use from home Review Source VQ Vaneishka Q. HIS Administrative Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Dentrix Review" November 16, 2018 3.0 It is ok... it gets the job done sometimes, not always. Pros patient's chart is easy to read and complete Cons Reporting is horrible. Not able to pull in fields that we need Review Source CW Connie W. RDH Computer Software Used the software for: 2+ years ### "Dental Office Patient Care" May 25, 2021 4.0 Pros Ease of getting from one window (patient care pages) to the other. Cons Charting patient information needs perfecting by Dental auxiliary members. Review Source KB Keegan B. Office Manager Medical Practice Used the software for: 2+ years ### "Dentrix Experience " April 21, 2016 5.0 Pros Dentrix offers a lot of ways of tracking treatment and patients. I love that it is so user friendly. Cons I don't feel like the product has any down falls at this time. I think it would be fun if is had more graphics and maybe the bubble communication worked a little better. I also think it would be great if there was a better way to do alternate links. Review Source MS Michelle S. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Work in progress" November 9, 2018 4.0 It was not a change I wanted to make, I felt like I had to fight very hard to have Dentrix help me with the things that you knew how to do and didn't want to help me achieve. I am now starting to like what is being developed and I have faith that as Dentrix continues to improve that we will have a software that we are able to utilize for ever Pros I like that there is an overall flow that can be created with different customizable features for what works for our office. Cons The intricacies of certain features seem unnecessarily complicated. Our office is very large and there are minimal people who seem to be trained to understand how to help us achieve what we are looking for on a larger level Review Source jH jill H. Sleep Dentistry coordinator Medical Practice Used the software for: 1-2 years ### "Dentrix Ascend has a long way to go..." December 14, 2017 2.0 Pros Customer service is good and they attempt to help, but sometimes you get different answers from different people Cons There are too many clicks to do one thing. There are frequent issues with the server. The features are not up to par with other practice management software programs out there, even the old eaglesoft that we had is more efficient that this. I would not recommend this to anyone at this point. I have been a former dentrix user not the cloud and it was so superior to this Review Source gR gracie R. RDH Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use" May 18, 2021 3.0 Pros Ease of use, different ways to complete tasks Cons Perio charting should be an automated function Review Source EG Erin G. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very user friendly! " November 1, 2019 4.0 Overall, I am satisfied. The support with Dentrix has been great! The response is almost immediate and very helpful. Pros Dentrix Ascend has been very easy to learn so far. It is very user friendly! For someone that has dental software experience, it is even easier to learn. Cons I'd like to see a function to create a "memo" to show up on a specific day as a reminder to followup with a patient. Review Source AB Ashley B. Marketing Director Medical Practice Used the software for: ### "Great conversation and information, just won't work for us right now. " October 10, 2017 4.0 I loved how knowledgeable Steven was and I enjoyed the conversation we had while going over the software. He was very helpful with laying out everything I needed to look at when researching cloud based software systems. Pros User friendly - Feels like Facebook; All Claims are included with Ascend; Online booking; Line item accounting, Day Overview. Long lasting small business. Cons Not compatible with Lighthouse 360; No capability to do a mass patient email campaign that can have a design of sorts; Need higher internet speeds; Scanned documents, images & ledger detail may not convert over. Their is no new patient paperwork forms that auto-fill in the patients chart. Kind of pricey compared to other cloud based systems. Dexis Sensors require a Server for Ascend. Review Source DM Debbie M. Owner Medical Practice Used the software for: 6-12 months ### "Dentrix Practice Management " August 11, 2017 5.0 Pros Integration. I would say Dentrix is hands down the best dental practice management software. It integrates well with the front desk, business and clinical aspects. Review Source Kevin C. Paraprofessional Education Management Used the software for: Less than 6 months ### "Easy to use remotely at home " April 13, 2020 5.0 Good but i have nothing to compare it to. I use it for my side job. Pros I liked dentrix ascend because i am able to work remotely with billing. It is also very easy to use, edit, reschedule, and use in nursings homes. Cons I’m not a big fan on how the actual schedule look and navigating through the schedule can be confusing. Review Source SS Stacey S. Dental Hygienist Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love Dentrix Ascend! " March 8, 2019 5.0 I have loved Dentrix Ascend. I feel like it flows well and is very user friendly. I wish all offices used it! Pros I love how it is easy to navigate, is accessible online, and very organized. Cons I have found generating reports tricky. I wish all of the different reports had a better description of what they are and how to use them. Review Source AE Amanda E. Owner/Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review" November 16, 2018 4.0 Pros I like that you do not need a server and can access from anywhere with internet access. Cons I do not like that you cannot verify insurance eligibility within the software. Also, that the radiographs are automatically charged to the ledger and the imaging software is not more versatile. Review Source LW Laurie W. RDH Health, Wellness and Fitness Used the software for: Less than 6 months ### "Options " June 12, 2019 5.0 I’m not in the business end....I’m a hygienist Pros It’s easy to use! I like the ease of making an appointment. Cons Not compatible with older cameras or X-ray units that are digital. Grainy images. Even after updating software for the cameras and the sensors. 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