Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
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Skeepers UGC solution for brand authenticity with trusted, verified consumer reviews. Our systematic approach to detecting and mitigating fake reviews improves transparency and builds trust with consumers. In addition to reputation management, we utilize verified reviews to boost product visibility, optimize SEO, increase web traffic, and cultivate customer loyalty.
Provider
Skeepers
Located In
France
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online
Support
Chat
Skeepers omnichannel UGC solution is used across several sectors (retail, fashion, lifestyle, beauty, travel, food, many more).
Content Source: Verified Reviews
Based on other buyer's searches, these are the products that could be a good fit for you.
Verified Reviews Reviews
Pros
It has good reviews and when it decides to function, it is a reliable source for information.
Much better than TrustPilot. A great value, simple to use, excellent support.
They also have a Magento integration that looks great, and they were amazing at providing support for this. Auto-moderation for reviews under a certain score is brilliant.
Amazing on-boarding team, Rep was the most pleasurable person I've had to work with in well over 10 years of business.
Cons
They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews.
This company repeatedly sends me spam emails, I have never signed up for their services, nor do I know how they got my email address. I did not consent to being sent spam emails.
One of the worst interactions I've had with customer service, a very boring user interface and constant lags and bugs are littered all over the place.
So I am not sure if that is a verified reviews issue or google issue but that's the reason we use verified reviews so if that isn't working it's kind of annoying.
"My favourite tool for customer reviews"
Pros: - Great customer service team. - Great prices. - Many features to use.
Cons: - Different account per country, but it doesn't affect the customers
"Much better than TrustPilot! A great value, simple to use, excellent support"
Overall: I have zero complaints, [SENSITIVE CONTENT HIDDEN] and his team have been amazing!
Pros: We were a customer of TrustPilot for many years, and sadly we couldn't trust them! They continued to raise prices at an exponential amount with lower and lower support; and their interface was sorely in need of updates. Our requests and suggestions about how to improve their offerings were ignored completed. And worst of all they became an agent of extortion in many situations when rotten clients would posting extortion level reviews. Even when we showed admin at Trustpilot that the client was threatening to leave terrible reviews if we didn't give them discounts of 50% off our products Trustpilot refused to remove these bad reviews. Trustpilot also had so many reviews being posted about products that we don't sell at all. We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them... To have these removed was such a waste of time and admin at Trustpilot could do nothing about it. Overall it was a horrible nightmare working with Trustpilot.
Cons: Verified Reviews was less expensive, near-instant support for questions or any issues we had in using their system. We have zero fake reviews being posted, no spam, simple monthly fee, SEO ranked, my staff love the interface, it's a 100x's better than Trustpilot!
"We Don't Recommend Verified Reviews or Skeepers. Period. "
Pros: We don't like anything about Verified Reviews. It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card.
Cons: It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card. They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews. The service hasn't worked for over 6 months. They expect us to continue paying for a service that doesn't work. They refuse to accept responsibility for their product. Half the time you can't log in to the system, It randomly redirects you back to the login page.
"Pleased with Verified Reviews"
Overall: Sometimes the Product Reviews did not show correctly on my website. However, [SENSITIVE CONTENT HIDDEN] and the staff at Verified Reviews were very accommodating and responsive to fix the problem. They were FAST and EFFECTIVE at fixing the problems.
Pros: Ease of use and straight forward. They were able to port Amazon Seller reviews to my store. Reasonably Priced.
Cons: The way Google picks up the Verified Reviews and displays them on the Search Results is not obvious. It would help if there was an explanation for that.
"Customer Reviews Count"
Overall: Provides EZ access of customer reviews for new customers. EZ access to US staff to correct any issues that may arise.
Pros: Very professional execution, visibility, and the ability to address negative reviews with the customer.
Cons: No real disappointment with our usage and satisfaction
