# Verified Reviews Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Verified Reviews Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/177873/Verified-Reviews/reviews

---

# 

 Verified Reviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Verified Reviews

## What is Verified Reviews?

Skeepers UGC solution for brand authenticity with trusted, verified consumer reviews. Our systematic approach to detecting and mitigating fake reviews improves transparency and builds trust with consumers. In addition to reputation management, we utilize verified reviews to boost product visibility, optimize SEO, increase web traffic, and cultivate customer loyalty.

## What is Verified Reviews used for?

[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 34 user reviews

Reviews sentiment

Positive

74%

Neutral

0%

Negative

26%

Starting price

$99

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Verified Reviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.skeepers.io/en/&name=Verified Reviews)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Verified Reviews

4.0 (34)

VS.

[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting Price

$99

Per Feature, Per Month

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (34)

Ease Of Use

4.9 (1,201)

Value For Money

3.8 (32)

Value For Money

4.8 (832)

Customer Service

3.9 (33)

Customer Service

5.0 (837)

## Verified Reviews alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/177873/Verified-Reviews/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Negative Feedback Management

3.5 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Review Monitoring

3.4 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Review Request

2.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Response Management

3.3 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Review Notification

3.3 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Notifies a business when a review is left

Dashboard

1.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Verified Reviews 29 features

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

Tracking the status of previously identified performance measurements

Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts.

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows for businesses to run a variety of different campaigns across different channels

Identify, track, and respond to negative feedback

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Allows businesses to manage badges from review websites.

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows businesses to share their videos on social media.

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

3.9 (34)

3.9

Based on 34 reviews

## Pricing

Value for money

3.8 (32)

Free Trial

Free Version

Basic

$99.00

Per Feature,Per Month

Value for money

3.8 (32)

3.8

Based on 32 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (33)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (33)

3.9

Based on 33 reviews

## User reviews

Overall rating

4.0

Based on 34 reviews

Filter by rating

5(22)

4(3)

3(0)

2(4)

1(5)

Mentioned topic

Sorted by most recent

RA

Raphael A.

Courtier en assurances

Insurance

### "Une solution pratique pour valoriser la confiance de mes clients"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 3, 2025

Mon expérience avec Avis vérifiés est très positive. Le logiciel me permet d’obtenir rapidement des retours fiables de mes clients et d’améliorer ainsi la confiance autour de mon activité. C’est un outil qui valorise mon entreprise et qui facilite la mise en avant des témoignages clients. J’ai gagné en crédibilité et en efficacité depuis que je l’utilise.

Pros

J’ai particulièrement apprécié la simplicité d’utilisation et l’ergonomie du logiciel. La collecte des avis se fait de manière fluide et automatisée, ce qui me permet de gagner du temps et d’obtenir un retour client fiable. J’ai aussi trouvé très pratique la présentation claire des avis et la possibilité de les mettre en valeur facilement.

Cons

La prise en main initiale m’a demandé un petit temps d’adaptation pour retrouver certains réglages, puis tout devient très intuitif. Rien de bloquant, juste une courbe d’apprentissage légère.

Alternatives considered

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Reasons for choosing Verified Reviews

Trustpilot est très connu mais tout le monde peut déposer un avis même les non-client. Puis la société des avis garanti a un très bon rapport qualité prix, mais elle est moins connue du grand public.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PC

paul C.

GERANT

Retail

### "PROBLEME DE CONNEXION PAS DE CONTACT DISPO JAMAIS DE REPONSE"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 20, 2024

Pros

MON INTERACE NE FONCTIONNE PLUS.

Cons

PAS MOYEN D'AVOIR UN CONTACT.

Switched from

[elDoc](https://www.capterra.com/p/166502/elDoc/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Deborah B.

Responsable Etudes et Expérience Client

Real Estate

### "Déception entre la "vitrine" et la réalité"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 19, 2024

Je suis peu satisfaite de mon expérience avec Avis Vérifiés. J'étais séduite sur le papier par les fonctionnalités et la notoriété de la solution, mais la mise en route a été très difficile, visiblement vous n'aviez jamais eu de cas client comme le mien à traiter et j'ai dû batailler pour obtenir ce que je souhaitais. La solution n'est pas vraiment adaptée à mon secteur d'activité (promotion immobilière) et j'en suis déçue car une autre solution identifiée convenait finalement davantage.

Pros

Notoriété de "Avis Vérifiés" / Perspective de pouvoir bénéficier d'une plateforme unique "SKEEPERS" avec les différentes solutions utilisées mais c'était une illusion.

Cons

La mise en place d'Avis Vérifiés n'a pas été simple dans mon entreprise, il y avait un réel décalage entre la présentation "commerciale" et la réalité une fois le paramétrage à effectuer. De plus, je trouve l'interface assez mal faite, peu ergonomique, la connexion saute régulièrement.

Reasons for choosing Verified Reviews

Je pensais que le fait d'être déjà cliente de Skeepers (solution "feedback management") permettrait de n'avoir qu'une seule et même plateforme, avec des passerelles entre les 2 outils. Malheureusement, ça reste 2 outils complètement distincts sans synergie. Et pas de remise pour être déjà cliente d'une solution SKEEPERS.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Aline R.

Responsable Marketing Digital

Health, Wellness and Fitness

### "Solution à fuir, aucun support et que des problèmes"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 15, 2024

Problèmes sur problèmes et aucun service client et support derrière. Je ne recommande vraiment pas cette solution qui a perdu tous les bons aspects qu'elle avait il n'y a pas si longtemps.

Pros

La réception et la modération d'avis est simple. Il est possible d'avoir plusieurs utilisateurs sur la plateforme avec différents rôles.

Cons

Ces derniers mois Avis Vérifiés à évoluer. Le service support n'est maintenant plus joignable directement. On peut passer par un robot mais impossible de parler avec un humain donc dès que le problème sort de l'ordinaire on est coincé. J'ai dû annoncé que je voulais partir pour enfin avoir un retour. Et malgré l'accès direct à un commercial, il a fallu encore plus d'une semaine pour que mon ticket soit traité. J'ai mis un mois à résoudre un problème par manque de réactivité de leur part... Et aujourd'hui encore le problème n'est finalement pas résolu. Pourtant j'ai bien précisé qu'il y avait un mapping à retirer, on m'a garanti que tout était en ordre, il n'empêche que mes avis ne remontent plus sur mon site... C'est donc très embêtant de payer un service qui ne fonctionne qu'en partie, service qui d'ailleurs à augmenter sans avertissement. Je me suis donc retrouvée engagée sur 1 an avec un nouveau montant dont je n'avais pas connaissance. Et ils en ont profité également pour faire payer des services avant gratuits... La dernière en date vient de la mise à jour de leur logiciel de gestion. D'un coup, j'ai été effacée en tant que contact de facturation principal alors que cela faisait 2 ans que mon adresse email était renseignée. Les factures étaient donc envoyées à une adresse email qui ne fonctionnait plus.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Arnaud A.

CCO

Consumer Services

### "Quand l'actualité de NetReview/VerifiedReview/AvisVérifiés/Skeepers vous ratrappe"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

January 22, 2024

Manifestement mauvaise. Je suis désolé de ce très mauvais feedback mais tous ces éléments ont été partagés à plusieurs reprises avec les équipes.

Pros

Il y en a sûrement eu mais sincèrement nous les avons oubliés

Cons

Intégration très problématique et complexe Echanges avec les équipes peu productifs Conseil d'implémentation qui au final ont été contre productifs Flexibilité de la solution inexistante Reporting non adapté à nos besoins et sans rapports avec l'implémentation

Alternatives considered

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Reasons for choosing Verified Reviews

Je ne sais pas pourquoi ce choix a été fait.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IT

isabelle t.

responsable webmarketing

Consumer Goods

### "Pas à la hauteur"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 19, 2024

aucun expérience puisque deux mois après la solution n'est toujours pas implémenté malgré nos multiples relances et demandes. Les avis ont été envoyé le 15/12 toujours pas sur la plateforme. Obligée de relancer sans cesse et aucune réponse ou réactivité

Pros

aucun avantages et nous regrettons vraiment d'avoir signé

Cons

pas de suivi,; pas d'aide, pas d'accompagnement, obligé de relancer 100 fois et jamais de réponse

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

a la base car le seo était meilleur chez vous et le commercial m'a proposé un meilleur suivi... la blage

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TH

Tarik H.

Achat

Health, Wellness and Fitness

### "Retour Vallée Doan e-commerce "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2023

très bonne expérience global ( mise a disposition d'appel visio de pdf explicatif ect....

Pros

la récolte d'avis est primordiale pour un site e-commerce, après avoir fait le tour de plusieurs récolteurs d'avis il nous semblait évident de travailler avec "Avis vérifiés" car elle inclut aussi l'avis de notre site et pas seulement l'avis produit c aussi une aide pour le SEO a ne pas négliger

Cons

la mise en place peu parfois etre difficile pour ce type de logiciel, cependant avis vérifier nous accompagne avec bienveillance en nous assignant un de leur agent qui nous aide a des appels visio tous est bien expliquer pour que la mise en place soit facilité

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Chris H.

General Manager

E-Learning

### "We Don't Recommend Verified Reviews or Skeepers. Period. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 1, 2023

Pros

We don't like anything about Verified Reviews. It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card.

Cons

It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card. They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews. The service hasn't worked for over 6 months. They expect us to continue paying for a service that doesn't work. They refuse to accept responsibility for their product. Half the time you can't log in to the system, It randomly redirects you back to the login page.

Reasons for choosing Verified Reviews

Their sales team promised us fantastic support and a great user experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Adrian N.

CTO

Computer Software

### "This company is shady and spams"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 30, 2022

Terrible.

Pros

There are no advantages of working with such a shady company.

Cons

This company repeatedly sends me spam emails, I have never signed up for their services, nor do I know how they got my email address. I did not consent to being sent spam emails. Their emails lack unsubscribe option. I do not appreciate being spammed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KA

Kevin A.

Energy Consultant

Utilities

### "Why Verified Reviews Needs Work"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

June 29, 2022

Pros

It has good reviews and when it decides to function, it is a reliable source for information.

Cons

One of the worst interactions I've had with customer service, a very boring user interface and constant lags and bugs are littered all over the place.

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Younes E.

E-commerce manager

Packaging and Containers

### "My favourite tool for customer reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 8, 2022

Pros

\- Great customer service team. - Great prices. - Many features to use.

Cons

\- Different account per country, but it doesn't affect the customers

Switched from

[eTrusted Experience Feedback Solution](https://www.capterra.com/p/231906/eTrusted/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

administgrador

Farming

### "excelente servicio "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2022

Agilizar el papeleo y el sistema nos permite a hacer muchas cosas

Pros

su funcion la de agilizar las cosas y dar una mayor

Cons

el diseño que presenta es muy buena por la forma de trabajo

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LH

Lukas H.

CEO

Luxury Goods & Jewelry

### "Its a disgrace"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 17, 2022

Its horrible

Pros

It integrates easily and operates okay when it works....when it works

Cons

The customer service is truly a disgrace, as a german speaking customer you will be absolutly looked over, nobody will care for you, your emails wont be answered, your calls will end nowhere, their hotline is literally not answering any calls its just disgusting. Do yourself a favor and chose ANYBODY but not them

Switched from

[eTrusted Experience Feedback Solution](https://www.capterra.com/p/231906/eTrusted/)

horrible support, literally the worst ever

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CO

Claudia O.

Analista

Transportation/Trucking/Railroad

### "Verified Reviews, Muy buenos resultados"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 14, 2022

Debo resaltar la excelente guía del personal de atención al cliente, muy serviciales y eficientes.

Pros

es de uso muy facíl y tiene un costo muy accesible. Su equipo de apoyo es muy atento, rápido y eficiente.

Cons

Realmente no encontré fallas resaltables, es un programa muy amigable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

roberto s.

capintero

Construction

### "No tengo ninguna queja, \[SENSITIVE CONTENT HIDDEN\] y su equipo ha sido increíble."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 30, 2021

la mejor muy mejorado

Pros

Fuimos clientes de TrustPilot durante muchos años y, lamentablemente, no podíamos confiar en ellos. Continuaron aumentando los precios a una cantidad exponencial con un soporte cada vez más bajo; y su interfaz necesitaba urgentemente actualizaciones. Nuestras solicitudes y sugerencias sobre cómo mejorar sus ofertas fueron ignoradas. Y lo peor de todo, se convirtieron en agentes de extorsión en muchas situaciones en las que los clientes corruptos publicaban críticas a nivel de extorsión. Incluso cuando le mostramos al administrador de Trustpilot que el cliente amenazaba con dejar críticas terribles si no les ofrecíamos descuentos del 50% en nuestros productos, Trustpilot se negó a eliminar estas críticas negativas. Trustpilot también ha publicado muchas reseñas sobre productos que no vendemos en absoluto. Somos un fabricante de joyas y teníamos publicaciones casi a diario de personas que decían que les gustaba el televisor que les vendimos ... Quitarlas era una pérdida de tiempo y el administrador de Trustpilot no podía hacer nada al respecto. En general, fue una pesadilla horrible trabajar con Trustpilot.

Cons

Revisiones verificadas fue menos costoso, soporte casi instantáneo para preguntas o cualquier problema que tuviéramos al usar su sistema. No se publican críticas falsas, no hay spam, una tarifa mensual simple, clasificación SEO, a mi personal le encanta la interfaz, ¡es 100 ve

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

era mas lento

Alternatives considered

[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)

Reasons for choosing Verified Reviews

por lo rapido y divertido

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Austin S.

Digital Marketing Specialist

Computer Software

### "Customer service is pretty good but we see some disputes between google and verified reviews"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

February 26, 2021

Pretty good. Platform is easy to use, \[SENSITIVE CONTENT HIDDEN\] is great, but the discrepancies between google and verified reviews make it hard to know how many more reviews we need to get to get the google stars on our ads.

Pros

It is very easy to use and is user friendly. Also our account manager \[SENSITIVE CONTENT HIDDEN\] is awesome!

Cons

The reason we us verified reviews is to get the google ads star rankings on our ads and there are some issues with that sometimes. Verified reviews will say we have 108 but Google says we have 99 and we need 100 (according to google) to get the star rankings. So I am not sure if that is a verified reviews issue or google issue but that's the reason we use verified reviews so if that isn't working it's kind of annoying.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HB

Hari B.

Marketing Manager

Automotive

### "Great Product an Great Account Management "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2021

They have been used to help us generate more reviews from our members.

Pros

What is great about Verified Reviews is the team there handles everything from getting all your locations set up to helping set up your Google Seller Account. The integration with Google My Business accounts is great as well.

Cons

I don't have anything negative to say. The onboarding process was super easy and the account management is top notch. One suggestion is one day to add an aggregate view of how the reviews are coming from Google My Business...but that is something they are working.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IP

Isaac P.

Content Manager

Marketing and Advertising

### "GRan apoyo y resultados"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 22, 2021

Satisfechos con los resultados obtenidos.

Pros

El acompañamiento del equipo de ventas y soporte para integrar de forma muy ágil su herramienta.

Cons

La diferencia horaria de algunas condiciones de la plataforma han limitado la experiencia que hemos tenido con ella.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RF

Raphael F.

Dev

Security and Investigations

### "Ótima Ferramenta"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2020

Pros

Excelente Ferramenta, Fácil usar, Estável e Suporte muito bom.

Cons

Não tenho problemas com o software, sempre que tenho dúvidas o suporte me auxilia.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

John F.

Director of training

Restaurants

### "Snap custom pizza"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 29, 2020

Pros

That it gets to a lot of people that are in different fields

Cons

That the cost of it is a little on the high side.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Michael A.

President

Luxury Goods & Jewelry

### "Much better than TrustPilot! A great value, simple to use, excellent support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2020

I have zero complaints, \[SENSITIVE CONTENT HIDDEN\] and his team have been amazing!

Pros

We were a customer of TrustPilot for many years, and sadly we couldn't trust them! They continued to raise prices at an exponential amount with lower and lower support; and their interface was sorely in need of updates. Our requests and suggestions about how to improve their offerings were ignored completed. And worst of all they became an agent of extortion in many situations when rotten clients would posting extortion level reviews. Even when we showed admin at Trustpilot that the client was threatening to leave terrible reviews if we didn't give them discounts of 50% off our products Trustpilot refused to remove these bad reviews. Trustpilot also had so many reviews being posted about products that we don't sell at all. We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them... To have these removed was such a waste of time and admin at Trustpilot could do nothing about it. Overall it was a horrible nightmare working with Trustpilot.

Cons

Verified Reviews was less expensive, near-instant support for questions or any issues we had in using their system. We have zero fake reviews being posted, no spam, simple monthly fee, SEO ranked, my staff love the interface, it's a 100x's better than Trustpilot!

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

I explained this in my previous field

Alternatives considered

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Reasons for choosing Verified Reviews

Super support, very fast communication, monthly simple fee at a reasonable rate. Very good software and UI, great logic for reviews. Our clients don't need to register to leave reviews.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Wendy J.

owner

Arts and Crafts

### "Review gurus"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 25, 2019

I am indecisive on this. You need a few months to see if this would even be helping you

Pros

This is supposed to boost your sales. It's fairly easy to use

Cons

Took awhile to figure it out. It's not exactly user friendly, but things just keep getting easier.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Ashlee A.

Vice President

Retail

### "Our experience with Verified Reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2019

Pros

It is SO simple to use and the initial set up process is quick!

Cons

I don't have any cons. The system is very simple and straight forward.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ME

Morris E.

CEO

Automotive

### "Customer Reviews Count"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2019

Provides EZ access of customer reviews for new customers. EZ access to US staff to correct any issues that may arise.

Pros

Very professional execution, visibility, and the ability to address negative reviews with the customer.

Cons

No real disappointment with our usage and satisfaction

Reasons for choosing Verified Reviews

Sometimes your 1st choice is best choice

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Shaun S.

President

Consumer Goods

### "Perfect product for our company "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2019

Interaction with verified reviews has always been spot on. Service is friendly and Efficient.

Pros

I love how user friendly it is and how good the customer service is if a problem ever occurs.

Cons

Nothing I can think of as I’m really happy with service

Reasons for choosing Verified Reviews

Great service and technically friendly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Popular comparisons

[Trustpilot vs Verified Reviews](https://www.capterra.com/compare/169618-177873/Trustpilot-vs-Verified-Reviews)

[TrueReview vs Verified Reviews](https://www.capterra.com/compare/177873-210085/Verified-Reviews-vs-TrueReview) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)