# Critique Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Critique Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/177913/Critique --- # Critique Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Critique ## What is Critique? Reputation Management by Yanolja Cloud Solution is the essential online reputation management software for hotels, designed to help you master guest feedback and enhance service quality. It acts as a powerful, centralized hub, pulling in all your property's reviews from every major source, including TripAdvisor, Google, OTAs (like Booking.com and Expedia), and your own booking engine. It goes beyond simple collection by using sophisticated sentiment analysis to uncover deep insights within guest comments, allowing you to precisely identify favored services and areas needing immediate improvement. You can manage and respond to all collected reviews effortlessly from a single, intuitive dashboard, using time-saving, pre-drafted response templates to speed up your replies. The system also actively supports review acquisition through its affiliation with the TripAdvisor Review Express program. ## What is Critique used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹15 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Critique?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yanoljacloudsolution.com&name=Critique) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Critique 5.0 (1) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price ₹15 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (183) Value For Money 5.0 (1) Value For Money 4.5 (163) Customer Service 5.0 (1) Customer Service 4.6 (180) ## Critique alternatives Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177913/Critique/alternatives/) ## FAQs about Critique Overview ### What company size and specific industries is Critique built for? Critique is designed for hospitality businesses of all sizes, from small properties to large hotel chains. It serves hotels, motels, resorts, guest houses, B&Bs, lodges, hostels, clubs, condos, villas, and serviced or boutique apartments. Features and Usability ### What are the key features of Critique? Critique includes review monitoring and review notification, plus review request and review sharing tools for managing feedback. It also offers alerts/notifications, automated responses, and response management, along with sentiment analysis, negative feedback management, reporting/analytics, customizable reports, dashboards, and CRM integration. Integrations ### Which third-party tools and platforms does Critique integrate with? Critique integrates with 3 third-party platforms for hospitality operations: Booking Engine, Channel Manager, and PMS Cloud. These catalog integrations support booking distribution, channel management, and property management workflows within a single system. Getting Started and Support ### What training and onboarding options does Critique offer? Critique provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced explanations of features and setup steps. Getting Started and Support ### What customer support options does Critique offer? Critique provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. With no reviewer feedback available on support experience, no reliable claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience CRM Integration Integration with third-party CRM systems Customer Advocacy Encourage your customers to promote your company by providing materials, tools, and reward programs Critique 25 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Evaluating strengths and weaknesses of companies with the same target audience Integration with third-party CRM systems Encourage your customers to promote your company by providing materials, tools, and reward programs Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Observe and track the demand, usage, progress or quality of a system, product, or user Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, save, and re-purpose templates for emails, forms, etc. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic ₹15.00 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[ PMS Cloud](https://www.capterra.com/p/136263/PMS-Cloud/)[ Booking Engine](https://www.capterra.com/p/255289/Booking-Engine/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Marketing Manager Hospitality ### "Saves time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2018 Pros I can create a template and just click and send a thank you message (or another type of response) in one click. Reviews can be auto-translated into my language. Good price. Cons You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 7, 2018 Hello, thank you for your review. We're glad that you are very happy with Critique and its features. Also, we're happy to inform you that we're working to bring out the feature that you've suggested. We're constantly improving on our solutions, suggestions like these are heartfully welcomed. Keep sharing your feedbacks at cm@ezeetechnosys.com. in case you have any confusion or any question while exploring Critique, you can always reach out to our support team. They're available 24x7x365 just to help you. Regards, Team eZee ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.