--- title: "Critique Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Critique Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/177913/Critique/" page_type: "product" language: "en" --- # Critique Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Critique ## What is Critique? Reputation Management by Yanolja Cloud Solution is the essential online reputation management software for hotels, designed to help you master guest feedback and enhance service quality. It acts as a powerful, centralized hub, pulling in all your property's reviews from every major source, including TripAdvisor, Google, OTAs (like Booking.com and Expedia), and your own booking engine. It goes beyond simple collection by using sophisticated sentiment analysis to uncover deep insights within guest comments, allowing you to precisely identify favored services and areas needing immediate improvement. You can manage and respond to all collected reviews effortlessly from a single, intuitive dashboard, using time-saving, pre-drafted response templates to speed up your replies. The system also actively supports review acquisition through its affiliation with the TripAdvisor Review Express program. ## What is Critique used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹15 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Critique?[Manage this product listing](https://www.g2.com/products/critique-online-hotel-reputation-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Critique 5.0 (1) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price ₹15 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (155) Value For Money 5.0 (1) Value For Money 4.5 (148) Customer Service 5.0 (1) Customer Service 4.6 (147) ## Critique alternatives [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/177913/Critique/alternatives/) ## FAQs about Critique Overview ### What company size and specific industries is Critique built for? Critique is designed for hospitality businesses of all sizes, from small properties to large hotel chains. It targets hotels, motels, resorts, guest houses, B&Bs, lodges, hostels, clubs, condos, villas, and serviced or boutique apartments. Features and Usability ### What are the key features of Critique? Critique offers review monitoring, review requests, review sharing, and negative feedback management for reputation workflows. It also includes alerts/notifications, automated responses, response management, and template management. Reporting/analytics, customizable reports, scoring, sentiment analysis, dashboard views, search/filter, CRM integration, and social media integration support monitoring and analysis. Integrations ### Which third-party tools and platforms does Critique integrate with? Critique integrates with 3 third-party platforms: Booking Engine, Channel Manager, and PMS Cloud. These catalog integrations support core property and distribution workflows, covering reservations, channel administration, and hotel property management connections within a single system. Getting Started and Support ### What training and onboarding options does Critique offer? Critique provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover instructional sessions for groups, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Critique offer? Critique provides email/help desk support, FAQ/forum access, a knowledge base, 24/7 live rep support, and chat. These channels give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,563 Review Management reviews Capterra reviewers point to these as the top features buyers look for in reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Critique supports all three of the features reviewers rank highest: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, respond to issues before they grow, and keep track of brand sentiment across channels, allowing teams to protect their reputation and improve the customer experience. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience CRM Integration Integration with third-party CRM systems Customer Advocacy Encourage your customers to promote your company by providing materials, tools, and reward programs Critique 25 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - CRM Integration: Integration with third-party CRM systems - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic ₹15.00 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[ PMS Cloud](https://www.capterra.com/p/136263/PMS-Cloud/)[ Booking Engine](https://www.capterra.com/p/255289/Booking-Engine/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Marketing Manager Hospitality ### "Saves time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2018 Pros I can create a template and just click and send a thank you message (or another type of response) in one click. Reviews can be auto-translated into my language. Good price. Cons You can share good reviews via twitter, it would be good if share button offered more options (facebook, g+..) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 7, 2018 Hello, thank you for your review. We're glad that you are very happy with Critique and its features. Also, we're happy to inform you that we're working to bring out the feature that you've suggested. We're constantly improving on our solutions, suggestions like these are heartfully welcomed. Keep sharing your feedbacks at cm@ezeetechnosys.com. in case you have any confusion or any question while exploring Critique, you can always reach out to our support team. They're available 24x7x365 just to help you. Regards, Team eZee ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.