--- title: "RethinkBH Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RethinkBH the right Applied Behavior Analysis solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177929/rethink/reviews/" page_type: "reviews" language: "en" --- RethinkBH 4.1 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 18th, 2026 # Reviews of RethinkBH Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews MV Maricela V Behavioral CoachChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Throughout my entire professional career, I have used Rethink as my primary work tool; it has greatly facilitated the gathering of information, the creation of schedules and training materials, and the uploading of various documents containing confidential information.“ May 26, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Some aspects of Rethink that I don't enjoy relate to it's in-app writing capabilities. Since it does not have an auto-capital letters function for the beginning of sentences, or any type of spell check that I've seen, I always write my notes on another app and copy it to Rethink.“ May 28, 2026 AT Abiola T Behavior TherapistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “What I like most about RethinkRH was its comprehensive data collection and program management features, which helped streamline session documentation and track client progress efficiently.“ May 25, 2026 AS Amanda S TherapistEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “I think the scheduling aspect is a little annoying where we can’t change the time of the client left early, the amount of session notes when in center, having to fill out our name and title everytime for each note and not being able to refresh without logging out.“ June 2, 2026 AT Abiola T Behavior TherapistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I also like and appreciate the security features including secure data storage and protected access to client information, which helped maintain confidentiality and compliance standards.“ May 25, 2026 Justin D OwnerMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Then, shortly after the auto-renewal date passed, we were abruptly informed that because the deadline had lapsed, 'nothing could be done,' effectively trapping us at the higher, unneeded rate. When we sent formal written notices disputing the renewal and highlighting their failure to process our timely request, the company completely stopped communicating.“ May 26, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes I will go a long time in between using my tablet in sessions, and the auto log out provides good data security while also not interrupting sessions by making users start over with data recording.“ May 28, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Another albeit smaller issue is how the app syncs it's data. If my screen turns off while it's loading, it often comes back missing data and not saving everything I had recorded that day.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Clinical Data Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "User-Friendly but Limited Additional Features" February 11, 2022 4.0 Pros The ease of deployment for this system is stellar and comparable to Catalyst minus the many technical glitches. There are a few customizable presets that are available as well when setting up a new student's profile. Cons ReThink's achilles' heal is the limited alterations of inaccurate data collection after the DOS. Contacted support is also less direct as it takes several times to get through by phone and it's less seamless than an active chat feature would be. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing RethinkBH Rethink was the most user friendly for BCBAs and it won by popular vote. Switched from [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Catalyst had too many glitches and the service sometimes was completely down for hours at a time. Review Source CP Carla P. Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Great 40 RBT Training for new Behavioral Techs." June 2, 2026 4.0 Does the job to prepare new hires for the RBT role. Easy process to create accounts for RBT Training. Pros Being able to order the essential 40 hour RBT training for new hires needing the basic 40 hour RBT training. Cons I don't use it on a daily basis, so I don't feel qualified to respond. There is nothing I can elaborate about. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) Former Admin made the switch before I came into the role. Review Source Justin D. CEO Mental Health Care Used the software for: 1-2 years ### "DO NOT BOTHER" March 26, 2026 1.0 Here is a cautionary tale... Rethink has a decent fleshed out system to do what many of us need to. The program itself was not our issue. They engage in predatory contractual behavior. We had a 1 year contract which auto renewed on Dec 1. We initiated mutual discussions on October 17th regarding reducing our package and number of providers. There was never any follow-up on ReThink's end. We followed up multiple times and there would be a response to our follow ups but nothing further as we honed in on a mutually agreed direction. All correspondence was left ambiguous. We yet again reached out in December to check the status or what we needed to do and were told the contract auto-renewed and changes needed to be completed prior to December 1st. We were active in this processes and followed up prior to December first, they declined to engage in healthy business practices as we were willing to stay on at a more limited scope and would likely use them more broadly in the future. Instead the answer continued to be "it auto renewed, nothing we can do" and continuing to charge $2600/mo. We are now disputing their charges through legal routes. This is not some rant from an unhappy customer. We stuck to the contract, paid in full for the year, engaged in good faith discussions about restructuring prior to the auto renewal date, and were willing to stay on with the restructure. It is now clear their ambiguous correspondence and lack of any actual follow up then immediately leaning on this auto renew date was likely intentional so it would renew at the same high rate. This is predatory corporate behavior, and they just lost a customer they likely would have had at even higher rates for many years. Beware of this if you use them. Again, program itself was not the issue here. It is the predatory business practices. Pros some useful software features. Does what it needs to do in terms of basic data collection and charting. Cons Predatory business corporations. Auto renewal even when trying to adjust program needs and company needs prior to deadline. Awful customer service. Review Source RD Raven D. RBT Health, Wellness and Fitness Used the software for: 2+ years ### "Not always reliable" May 28, 2026 4.0 Overall, my experience using RethinkBH has been mixed. While I appreciate having electronic data collection, scheduling, and documentation all in one place, I believe the platform still has a lot of growing to do. The biggest issue for me has been the amount of glitches within the app. There are several features available on the website that are not accessible on the mobile app, which can make it difficult to complete certain tasks efficiently while in session. I have also experienced multiple syncing issues where my data duplicated three or four times, which is frustrating and raises concerns about accuracy. In addition, the app tends to drain my device battery significantly during sessions. Although the platform has useful features and potential, I think improvements to the app’s reliability, syncing, and overall user experience would make it much more effective for RBTs in the field. Pros Some pros of using RethinkBH as an RBT are that it allows data collection and session notes to be completed electronically, which helps reduce paperwork and keeps everything organized in one place. The program makes it easy to track client progress, review targets, and communicate with supervisors. I also like that programs and graphs update in real time, making it easier to see progress during sessions. Having scheduling, documentation, and data collection all within one system is convenient and helps sessions run more efficiently. The platform is also helpful for accessing client information remotely and staying organized across multiple cases. Cons Some cons of using RethinkBH as an RBT are that the app has a lot of glitches and is not always reliable during sessions. There are features available on the website that cannot be accessed through the app, which can make documentation more difficult while in the field. At times, the system duplicates or deletes data, which creates frustration and concerns about accuracy. I also have trouble viewing probe targets and mileage information for driving between clients within the app. Overall, the mobile version could be more user-friendly and consistent with the desktop platform. Review Source gA guadalupe A. early intervention specialist Education Management Used the software for: 2+ years ### "early intervention specialist" May 31, 2026 4.0 I found Rethink to be an incredibly user-friendly platform. Its interface is intuitive, making it easy to navigate and access the features I needed. From the moment I started using it, I appreciated how straightforward everything was. The tools available allowed me to manage my tasks efficiently without feeling overwhelmed. I particularly liked the helpful onboarding process, which guided me through the key functionalities. Overall, my experience with Rethink has been positive, as it simplified many processes that I used to find complicated. I would definitely recommend it to others looking for an easy-to-use solution for their needs. Pros I truly appreciate the user-friendly nature of program setup. It’s remarkable how the entire process is designed to be straightforward and intuitive. From the initial installation to configuring settings, every step is clearly laid out, making it easy for anyone, regardless of technical expertise, to navigate. The streamlined interface guides you through the necessary options without overwhelming you with jargon or complicated choices. This ease of use not only saves time but also enhances productivity, allowing me to focus on what really matters: utilizing the programs effectively rather than getting bogged down in setup difficulties. It’s a refreshing experience! Cons I didn't like it when sometimes it didn't work as expected. There were moments of frustration when I relied on a tool or system, only to find it malfunctioning or not responding. It was especially disheartening during critical times when I needed everything to be seamless. Whether it was a technical glitch or an unforeseen error, the impact was noticeable. I often found myself searching for alternatives or trying to troubleshoot issues, which consumed valuable time. Overall, it was a reminder of the unpredictability of technology and the importance of having backup plans in place for smoother experiences. Review Source MO Marine O. Behavior technician Mental Health Care Used the software for: 2+ years ### "RethinkBH is easy to use, organized, reliable, and very helpful for daily ABA services." May 25, 2026 5.0 My overall experience with RethinkBH has been very positive. It provides good value for money because it combines many important tools in one system. The data collection features are very helpful for tracking patient progress, and billing and staff management are convenient and organized. It has helped make work more efficient and professional. I would recommend RethinkBH to other ABA providers and therapy organizations. Pros RethinkBH is very user-friendly and makes patient management much easier. The platform helps with scheduling, session notes, billing, and data collection all in one place. I especially like how organized everything is and how it supports therapists and staff in daily work. Customer support is responsive and helpful whenever assistance is needed. The system also feels secure and reliable for handling patient information. Cons Sometimes the platform can feel a little slow or take time to load certain pages, but overall it works very well and continues to improve. Review Source HG Hector G. Clinical Coordinator BCBA Mental Health Care Used the software for: 2+ years ### "Visual Analysis Amazing." May 26, 2026 4.0 I would recommend. To be honest at the very start of Rethink it was very hard to get familiar with it. BUT TAKE into consideration sometimes rethink does not work for a few hours. It starts having trouble loading the webpage or the app. Sometimes they let you know they have an scheduled maintenance, but sometimes this happens without notice. Sometimes this happens with a few staff members or with the whole company. Pros Data collection and how visually appealing the app and the website are. Very user friendly. Visual analysis to explain to parents and take into consideration clinical decision making data driven it's amazing. Cons adding phase changes is somehow limited . The options provided by Rethink are very general and even though we have an option for other sometimes the space given is not enough to write down the full phase change. Which sometimes is necessary when writing reports, take into consideration factors, or if the case is being transferred or shared to another BCBA/ program manager. Review Source RG Rafanny G. Behavior technician Hospital & Health Care Used the software for: 1-2 years ### "Data collection " May 25, 2026 4.0 Overall, my experience with RethinkBH was positive. It helped with organization, data tracking, and keeping session documentation together in one system. While there are a few technical issues here and there, it is still a useful platform for ABA services. Pros I liked that RethinkBH was easy to navigate once you get used to it. The data collection and session note features helped keep everything organized in one place. I also liked being able to quickly track goals, behaviors, and daily progress during sessions. Cons Sometimes the system can be slow or lag when entering notes and data, especially during busy times. There were also moments where information would not save correctly, which could be frustrating during sessions. Certain features could be a little more user friendly and easier to access. Review Source AS Arlenis S. Behavioral technician Child Day Care Services Used the software for: 1-2 years ### "Good it could be even better " June 1, 2026 4.0 Great for data collection is easy is friendly and makes everything faster when checking on client progress. Everything you need is there from data to billing. Pros App is valuable yet I believe payment could be express per group of client not individual Customer support is medium, they do solve but usually takes time and that put us behind with work sometimes even losing data. Security is excellent. Data collection is easy and good overall. Well organization for patient management, scheduling and calendar. For billing works good as well. Sometimes app is slow and can be frustration while working with a client were you need to collect data. Cons The app is slow sometimes and there’s days when app is on mantaneance and all team is unable to collect data this is the biggest weakness Review Source GM Grace M. Senior Behavior Therapist Mental Health Care Used the software for: 1-2 years ### "Rethink Review " May 28, 2026 4.0 Rethink is a user friendly option for medical providers of all skill levels that allow for sustainable and ongoing training to complete needed documentation and data collection in a timely manner. Pros Rethink is one of the better platforms that allow for user friendly access for staff members to identify their billable and non-billable services. The access to utilizing progress note features with check boxes assists in maximizing direct time with clients to ensure increases in ethical billing practices. Cons Ongoing need for technical support, the system will go down without saving drafts of progress notes or allow for a user to audit already completed notes. It appears the system at times will overload if being used at similar times to other providers within the network slowing down other services. Review Source KK Kathryn K. Founder Mental Health Care Used the software for: 1-2 years ### "Rethink Review" March 4, 2025 3.0 We used it for about a year and then decided to look elsewhere. Pros I loved the resources it gave, the educational visuals and storage to file our own visuals. It was also easy to navigate. Cons It lacked features needed for the ABA industry that are extremely important. An easy scheduling feature that was easy to use and visually displayed so that staff could easily recognize their sessions. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing RethinkBH Word of mouth reviews, and reviews researched online. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QB only does accounting and basic billing and doesn't have features needed to run an ABA company. We still use QB for our accounting and payroll to date. Review Source JM Janet M. Behavioral Tech Individual & Family Services Used the software for: 1-2 years ### "Reliable and Easy-to-Use Behavioral Health Platform" May 20, 2026 4.0 Overall, my experience with RethinkBH has been positive. The platform offers good value for money by combining patient management, billing, and data organization into one system. It has helped simplify operations for staff while maintaining secure and reliable service. Pros I liked how user-friendly and organized the platform is for patient management, scheduling, and billing. The customer support team was responsive and helpful whenever assistance was needed, and the system made daily tasks much more efficient. I also appreciated the focus on security and protecting sensitive patient information. Cons Some features can take time to learn at first, especially for new staff members. There were also moments where certain tools felt a bit limited or could be updated to improve workflow efficiency. Review Source CD Christian D. Behavioral Therapist Education Management Used the software for: 1-2 years ### "Rethinks streamlined app U.I make it ideal for RBT’s" May 20, 2026 4.0 My overall experience has been great I had to use CentralReach at a previous employer and my experience with them was much worse then anything I have experienced with Rethink Pros What I like most about RethinkBH is it’s streamlined U.I that allows for easy data collection, scheduling, and converting of appointments all from the one easy use app. Cons Although I do not have to use it often so it isn’t really a concern I do think the website is very cluttered and can be difficult to navigate. Review Source AG Amber G. Behavioral technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Data Collection " May 26, 2026 5.0 Overall experience it’s a great application and it’s very organized and helps me take my data more proficient. Pros I like how the data collection is very organized and precise when taking down data. In addition, I like how the duration is very accurate when taking data and how the notes section is very helpful during my sessions. Cons When your not using app that it will log you out after a couple minutes and having to begin a new session again and if you choose continue taking data the sun button isn’t available. Review Source MM Monique M. Registered Behavior Technician Non-Profit Organization Management Used the software for: 2+ years ### "Data collection/ Management " May 28, 2026 4.0 Overall, the system has improved greatly and easy to navigate to make my sessions run smoothly and efficiently. Pros Being able to input data accurately and swiftly throughout sessions. Easy to navigate when in the moment tracking data. Cons For the app, no option to manually change duration time. Overall there have been a lot of improvements. Review Source HL Hannah L. Registered Behavior Technician Hospital & Health Care Used the software for: 6-12 months ### "Appreciate the system" May 19, 2026 5.0 Very positive its a huge improvement from our previous system. Just a couple minor frustrations but very worth the switch. Pros I am an RBT and when we switched to Rethink the process for submitting session notes became so much easier than our previous system. I also find a lot of the training to be useful. My supervisors have mentioned the customer support to be stellar so we appreciate that as a company. Cons I do not think the resources are organized effectively. I would love a search button and more resources including for writing behavior plans. We are not able to use the data collection feature as our site collects data differently than a typical ABA site. The most helpful change would be for the app version to resemble a calendar as it is frustrating to use the current system. Review Source SL Samantha L. Behavior Technician Hospital & Health Care Used the software for: 1-2 years ### "Rethink is a great app for data collection " May 26, 2026 5.0 Overall, rethink is a great way to collect and consolidate data. Creating funder reports is much easier with rethink. Pros I like how intuitive and convenient collecting data is. Collecting data on rethink allows for more accurate anf fast data collection. Cons Sometimes the website won’t allow you to move programs from baseline to teaching, which can delay collecting accurate data. Review Source ME Madeleine E. behavorial therapist Individual & Family Services Used the software for: 1-2 years ### "behavioral Tech" May 28, 2026 4.0 Overall, my experience with RethinkBH has been very positive. It is a solid platform that makes daily data collection easy. Pros What I like most is how straightforward it is for behavioral technicians to collect data during sessions. Cons It can occasionally freeze, forcing me to restart the app, which can disrupt the flow of data collection. Review Source GR Gabriella R. Behavior therapist Education Management Used the software for: 1-2 years ### "Overall easy to use " May 19, 2026 5.0 Overall I have had a great experience with Rethinkbh, the duration sometimes can be a little messed up Pros Rethinkbh is very easy to navigate, I find it the easiest system to navigate for Aba, it is also easy to get signatures Cons Duration can be a little tricky due to the timers being glitching, also sometimes when it is paused it does move back to 0 seconds Review Source JZ Janet Z. Clinical Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Overall good" May 19, 2026 5.0 Definitely better than writing/paper copies/etc. I'm excited to see how ReThink will advance to maybe take data? Pros Customization. Recording supervision is important and it's great for us to customize our session notes to include supervision details. Cons Slow loading times during high volume use or when you are reviewing many session notes for a long period of time in an appointment list. Review Source AG Alice G. RBT Mental Health Care Used the software for: 2+ years ### "Good experience!" May 19, 2026 5.0 Pros User friendly and easy to navigate, able to collect data easily without needing much help as well as writing notes. Cons Sometimes I do have issues with syncing everything but as soon as I close the app and refresh I have no issues. Review Source KC Kabre C. Behavioral tech Non-Profit Organization Management Used the software for: 6-12 months ### "Rethink review " June 4, 2026 3.0 I’ve been using it for about a year now and I haven’t had too many issues although an update would be nice. Pros Easy to use, simple to understand. User friendly once you get the hang of it. Simple to See last appointment of the day Cons Certain things could be even more easier, like once a program I finished it should go to the bottom or go gray so you know what else needs to be done. Review Source AJ Alexis J. Behavioral Technition Mental Health Care Used the software for: 6-12 months ### "Real Costumer Real Review" May 19, 2026 4.0 Overall good, I did come across some times when I couldn’t sync my data or it was erased but with customer service it was a easy fix Pros I like the data collection features that are available that allow me to add or subtract depending on the day. Cons That each session note needs a lengthy description because most days are repetitive i would like an option of multiple choice Review Source CH Christian H. ABA Therpist Child Day Care Services Used the software for: 1-2 years ### "User Friendly" May 19, 2026 5.0 great! Pros Rethink BH is extremely user friendly. It is easy to use and provides therapists with the tools we need to take accurate behavior data. Review Source MM MELISSA M. Clinical director Mental Health Care Used the software for: 2+ years ### "Awful service " March 25, 2025 1.0 Would not recommend. This platform is on glitch after another. Pros Used to never have problems now all we have is problems almost daily. Cons Poor quality of there app. Would not recommend. Trap you into contracts Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.