# RethinkBH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RethinkBH the right Applied Behavior Analysis solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177929/rethink/reviews --- RethinkBH 4.1 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Reviews of RethinkBH Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews MV Maricela V Behavioral CoachChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Throughout my entire professional career, I have used Rethink as my primary work tool; it has greatly facilitated the gathering of information, the creation of schedules and training materials, and the uploading of various documents containing confidential information.“ May 26, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Some aspects of Rethink that I don't enjoy relate to it's in-app writing capabilities. Since it does not have an auto-capital letters function for the beginning of sentences, or any type of spell check that I've seen, I always write my notes on another app and copy it to Rethink.“ May 28, 2026 AT Abiola T Behavior TherapistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “What I like most about RethinkRH was its comprehensive data collection and program management features, which helped streamline session documentation and track client progress efficiently.“ May 25, 2026 AS Amanda S TherapistEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “I think the scheduling aspect is a little annoying where we can’t change the time of the client left early, the amount of session notes when in center, having to fill out our name and title everytime for each note and not being able to refresh without logging out.“ June 2, 2026 AT Abiola T Behavior TherapistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “I also like and appreciate the security features including secure data storage and protected access to client information, which helped maintain confidentiality and compliance standards.“ May 25, 2026 Justin D OwnerMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Then, shortly after the auto-renewal date passed, we were abruptly informed that because the deadline had lapsed, 'nothing could be done,' effectively trapping us at the higher, unneeded rate. When we sent formal written notices disputing the renewal and highlighting their failure to process our timely request, the company completely stopped communicating.“ May 26, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes I will go a long time in between using my tablet in sessions, and the auto log out provides good data security while also not interrupting sessions by making users start over with data recording.“ May 28, 2026 JK Julian K Registered Behavioral TechnicianHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Another albeit smaller issue is how the app syncs it's data. If my screen turns off while it's loading, it often comes back missing data and not saving everything I had recorded that day.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Clinical Data Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "User-Friendly but Limited Additional Features" February 11, 2022 4.0 Pros The ease of deployment for this system is stellar and comparable to Catalyst minus the many technical glitches. There are a few customizable presets that are available as well when setting up a new student's profile. Cons ReThink's achilles' heal is the limited alterations of inaccurate data collection after the DOS. Contacted support is also less direct as it takes several times to get through by phone and it's less seamless than an active chat feature would be. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing RethinkBH Rethink was the most user friendly for BCBAs and it won by popular vote. Switched from [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Catalyst had too many glitches and the service sometimes was completely down for hours at a time. Review Source CP Carla P. Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Great 40 RBT Training for new Behavioral Techs." June 2, 2026 4.0 Does the job to prepare new hires for the RBT role. Easy process to create accounts for RBT Training. Pros Being able to order the essential 40 hour RBT training for new hires needing the basic 40 hour RBT training. Cons I don't use it on a daily basis, so I don't feel qualified to respond. There is nothing I can elaborate about. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) Former Admin made the switch before I came into the role. Review Source KG Kaitlyn G. Behavioral therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Truthful and honest" May 19, 2026 3.0 Overall, my experience with RethinkBH was pleasant but sometimes tiring due to system interruptions and maintenance issues. Despite that, the platform was still very useful for daily tasks, and the newer AI features made the experience more productive and manageable. The software has potential and continues to improve over time Pros I really liked the effectiveness of RethinkBH, especially with the new AI filter features. The system helped make tasks more organized, efficient, and easier to manage throughout the workday. The platform also improved workflow by making patient management and billing processes smoother and less time consuming overall. Cons One thing I liked least about RethinkBH was the constant website maintenance and occasional downtime. It could sometimes interrupt workflow and make it difficult to complete tasks efficiently during busy work hours. I also experienced moments where the system would lag or take longer than expected to load certain features. Review Source Justin D. CEO Mental Health Care Used the software for: 1-2 years ### "DO NOT BOTHER" March 26, 2026 1.0 Here is a cautionary tale... Rethink has a decent fleshed out system to do what many of us need to. The program itself was not our issue. They engage in predatory contractual behavior. We had a 1 year contract which auto renewed on Dec 1. We initiated mutual discussions on October 17th regarding reducing our package and number of providers. There was never any follow-up on ReThink's end. We followed up multiple times and there would be a response to our follow ups but nothing further as we honed in on a mutually agreed direction. All correspondence was left ambiguous. We yet again reached out in December to check the status or what we needed to do and were told the contract auto-renewed and changes needed to be completed prior to December 1st. We were active in this processes and followed up prior to December first, they declined to engage in healthy business practices as we were willing to stay on at a more limited scope and would likely use them more broadly in the future. Instead the answer continued to be "it auto renewed, nothing we can do" and continuing to charge $2600/mo. We are now disputing their charges through legal routes. This is not some rant from an unhappy customer. We stuck to the contract, paid in full for the year, engaged in good faith discussions about restructuring prior to the auto renewal date, and were willing to stay on with the restructure. It is now clear their ambiguous correspondence and lack of any actual follow up then immediately leaning on this auto renew date was likely intentional so it would renew at the same high rate. This is predatory corporate behavior, and they just lost a customer they likely would have had at even higher rates for many years. Beware of this if you use them. Again, program itself was not the issue here. It is the predatory business practices. Pros some useful software features. Does what it needs to do in terms of basic data collection and charting. Cons Predatory business corporations. Auto renewal even when trying to adjust program needs and company needs prior to deadline. Awful customer service. Review Source CD Casey D. Behaviour Analyst Mental Health Care Used the software for: 2+ years ### "An Effective Way to Manage Programing" May 21, 2026 4.0 We have spent many years inputting our programs into rethink. It is now very easy to start up clients and assign programming to them. I enjoy being able to set programs for future. We have implemented including session data in our session notes which helps with communication with parents. Pros I like that the cost is per staff and not client. I also enjoy how easily we can create our programs and modify them. Cons I don't like that we can't have Canadian addresses. I also dislike that I am stuck with correct/incorrect data points for my programs. I often use PEAK or SBT and would like to be able to manage the type of data point collected based on my preferred programs. Review Source MO Marine O. Behavior technician Mental Health Care Used the software for: 2+ years ### "RethinkBH is easy to use, organized, reliable, and very helpful for daily ABA services." May 25, 2026 5.0 My overall experience with RethinkBH has been very positive. It provides good value for money because it combines many important tools in one system. The data collection features are very helpful for tracking patient progress, and billing and staff management are convenient and organized. It has helped make work more efficient and professional. I would recommend RethinkBH to other ABA providers and therapy organizations. Pros RethinkBH is very user-friendly and makes patient management much easier. The platform helps with scheduling, session notes, billing, and data collection all in one place. I especially like how organized everything is and how it supports therapists and staff in daily work. Customer support is responsive and helpful whenever assistance is needed. The system also feels secure and reliable for handling patient information. Cons Sometimes the platform can feel a little slow or take time to load certain pages, but overall it works very well and continues to improve. Review Source MT Michelle T. Human Resources Individual & Family Services Used the software for: 2+ years ### "Administrative Review of Platform Performance " May 20, 2026 4.0 From an administrative standpoint, Rethink provides a strong foundation for managing documentation and staff workflows. The platform helps maintain consistency and reduces the need for multiple systems, and supports compliance by keeping documentation organized and accessible. Overall, Rethink is a reliable and comprehensive system that supports day-to-day operations well. Pros Rethink is easy to navigate for both new and experienced staff. Customer support is responsive and helpful when issues arise. Rethink has helped improve operational efficiency by standardizing documentation across all centers and teams. Cons Some features feel outdated and could benefit from a more modern interface. Reporting tools could be more customizable to support audits and internal QA Review Source HG Hector G. Clinical Coordinator BCBA Mental Health Care Used the software for: 2+ years ### "Visual Analysis Amazing." May 26, 2026 4.0 I would recommend. To be honest at the very start of Rethink it was very hard to get familiar with it. BUT TAKE into consideration sometimes rethink does not work for a few hours. It starts having trouble loading the webpage or the app. Sometimes they let you know they have an scheduled maintenance, but sometimes this happens without notice. Sometimes this happens with a few staff members or with the whole company. Pros Data collection and how visually appealing the app and the website are. Very user friendly. Visual analysis to explain to parents and take into consideration clinical decision making data driven it's amazing. Cons adding phase changes is somehow limited . The options provided by Rethink are very general and even though we have an option for other sometimes the space given is not enough to write down the full phase change. Which sometimes is necessary when writing reports, take into consideration factors, or if the case is being transferred or shared to another BCBA/ program manager. Review Source RG Rafanny G. Behavior technician Hospital & Health Care Used the software for: 1-2 years ### "Data collection " May 25, 2026 4.0 Overall, my experience with RethinkBH was positive. It helped with organization, data tracking, and keeping session documentation together in one system. While there are a few technical issues here and there, it is still a useful platform for ABA services. Pros I liked that RethinkBH was easy to navigate once you get used to it. The data collection and session note features helped keep everything organized in one place. I also liked being able to quickly track goals, behaviors, and daily progress during sessions. Cons Sometimes the system can be slow or lag when entering notes and data, especially during busy times. There were also moments where information would not save correctly, which could be frustrating during sessions. Certain features could be a little more user friendly and easier to access. Review Source AS Arlenis S. Behavioral technician Child Day Care Services Used the software for: 1-2 years ### "Good it could be even better " June 1, 2026 4.0 Great for data collection is easy is friendly and makes everything faster when checking on client progress. Everything you need is there from data to billing. Pros App is valuable yet I believe payment could be express per group of client not individual Customer support is medium, they do solve but usually takes time and that put us behind with work sometimes even losing data. Security is excellent. Data collection is easy and good overall. Well organization for patient management, scheduling and calendar. For billing works good as well. Sometimes app is slow and can be frustration while working with a client were you need to collect data. Cons The app is slow sometimes and there’s days when app is on mantaneance and all team is unable to collect data this is the biggest weakness Review Source JH Janice H. Owner Medical Practice Used the software for: 2+ years ### "Not worth the cost " March 14, 2025 2.0 I wouldn’t recommend it. If they were responsive to requests or questions outside of wanting to cancel maybe. But with the lack of disclosure and the no response even when it was something such as pricing out how to add billing I’d say no for the cost. Pros While it is nice to have templates to edit and have a lay out for. The resources and RBT training are nice to have. Cons I have to enter environmental stimuli individually for every graph, sometimes I had trouble getting things to actually master and be removed, even though they talk about sales tax in the contract they don’t collect and didn’t disclose that to me when I signed the contract so now I’m stuck in a contract with a product I have to track the tax for and file separately with my state which I wouldn’t have done had I know. It’s difficult to reach anyone. I sent 5 requests for information and no one got back to me until I requested information on how to cancel. Renews as a yearly contract without resigning, warning, or contact. Also any changes start a new contract and extends the year date. Reason for choosing RethinkBH I had used it as a BT for training only and was interested in the webinars that were included Review Source AL Adam L. Operations Manager Mental Health Care Used the software for: 1-2 years ### "Great for scheduling!" May 19, 2026 5.0 It works well and is easy to understand. I am quite happy with using it for scheduling ABA sessions for our center. Pros ReThink's UI is simple and easy to read for scheduling purposes. The group calendar is great for moving around sessions quickly due to schedule changes. The staff have an easy time onboarding and learning how to collect data quickly and easily. Cons When the staff and client size gets large the group calendar can be slow at times to update changes. Review Source BW Brianna W. Behavioral Therapist Non-Profit Organization Management Used the software for: 1-2 years ### "Honest Review" May 25, 2026 4.0 Overall, my experience with RethinkBH was positive. It helped simplify many administrative and clinical tasks and improved organization within the practice. While there are some areas that could be improved, especially regarding speed and usability, the system overall was effective and beneficial for managing behavioral health services. Pros The platform is user-friendly and makes documentation, scheduling, and patient management more organized and efficient. Cons Some features felt outdated or not as intuitive as they could be. There were occasional glitches or slow loading times, especially during busy hours. Reporting and billing functions could also be more streamlined and easier to navigate. Review Source EB Emmanuel B. Behavior technician Hospital & Health Care Used the software for: 1-2 years ### "Overall a great data collection app. " May 23, 2026 4.0 Compared to central reach I appreciate its simplicity. I know how to find everything and how to use the app. It also has not failed on me yet. Pros I like how it is not cluttered when using the application. It also does not crash and haven’t given any glitches. Cons I dislike how I get timed out when returning back from my lunch. This requires me to sign back in but not a severe inconvenience. Review Source MO Melissa O. Senior Behavior Technician Non-Profit Organization Management Used the software for: 1-2 years ### "Data Collection " June 7, 2026 3.0 My overall experiencing had been a hit or miss. Sometimes the application works and sometimes it does not. Pros It’s efficient. Recording data on a iPad is easier than carrying around papers. I also like being able to see my complete schedule. Cons I dislike how if a mistake is made during data collection it doesn’t show the trial by trials. With this new update it does not allow syncing for skills/behaviors unless the minimum trials were inputted, despite if skill was not practiced or behavior didn’t occur. Unable to delete duration on the application for behaviors. It syncs data for those who are not billable. Review Source ER Emma R. Behavior Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "It's Okay, But Not The Best" May 28, 2026 3.0 Overall, it's still better than using paper and excel spreadsheets for everything, but the software could be better Pros It's better than using paper and excel spreadsheets for everything like we used to, as well as being able to change schedules easily Cons The constant crashes and slowness when we need to use it, especially when we have deadlines for completing session notes for billing Review Source BB Bridgette B. Parent Experience Manager Hospital & Health Care Used the software for: 1-2 years ### "Secured with RethinkBH" May 19, 2026 4.0 Very good experience. It is very easy to train new hires on. The tabs are clear & I like that there are error prompts that make you aware of conflicts. Pros Navigation Ease & Security. Everything is in one place to write and search client Notes. Privacy Matters. With Rethink we are Secure. Cons No conplaints at all really. Compared to the other software we use as a company, it is my favorite. The easiest to Navigate. Review Source KC Kristina C. Rbt Medical Practice Used the software for: 1-2 years ### "Easy but up and down" May 25, 2026 3.0 It’s been an up and down road. Always fixing something that didn’t need to be fixed. However the things that needed to be fixed never get fixed. Pros It was very easy to navigate. Easy sign in process. Everything is pretty straightforward. Took like a day to figure out. Cons That our whole company lost critical data for a whole week!!! Not knowing if we would get it back or not. Review Source DC Dominique C. Registered Behavioral Technician Mental Health Care Used the software for: 1-2 years ### "Amazing resource and tool" May 19, 2026 5.0 I’ve had a great experience using Rethink. The available resource that the site has is amazing and convenient. Pros Convince and availability when it pertains to obtaining information on behaviors and skills. I rarely get any connection errors. Cons The significant difference between the website and the app. Being able to cancel or add a session is different. Review Source EL Esmeralda L. Behavior Technician Human Resources Used the software for: 1-2 years ### "Behavior Technician " June 1, 2026 5.0 Overall, I've had a great experience with RethinkBH. It's very easy to manage and seems to have great customer service if something is not right. Pros I like how accesible it is and how it is very clear to read. Also, it has a great security system in regards to logging in. Cons I least like how sometimes RethinkBH has logged me out while taking my session notes. It's unfortunate when it happens because sometimes my notes don't save. Review Source AG Alice G. RBT Mental Health Care Used the software for: 2+ years ### "Good experience!" May 19, 2026 5.0 Pros User friendly and easy to navigate, able to collect data easily without needing much help as well as writing notes. Cons Sometimes I do have issues with syncing everything but as soon as I close the app and refresh I have no issues. Review Source KC Kabre C. Behavioral tech Non-Profit Organization Management Used the software for: 6-12 months ### "Rethink review " June 4, 2026 3.0 I’ve been using it for about a year now and I haven’t had too many issues although an update would be nice. Pros Easy to use, simple to understand. User friendly once you get the hang of it. Simple to See last appointment of the day Cons Certain things could be even more easier, like once a program I finished it should go to the bottom or go gray so you know what else needs to be done. Review Source AJ Alexis J. Behavioral Technition Mental Health Care Used the software for: 6-12 months ### "Real Costumer Real Review" May 19, 2026 4.0 Overall good, I did come across some times when I couldn’t sync my data or it was erased but with customer service it was a easy fix Pros I like the data collection features that are available that allow me to add or subtract depending on the day. Cons That each session note needs a lengthy description because most days are repetitive i would like an option of multiple choice Review Source CH Christian H. ABA Therpist Child Day Care Services Used the software for: 1-2 years ### "User Friendly" May 19, 2026 5.0 great! Pros Rethink BH is extremely user friendly. It is easy to use and provides therapists with the tools we need to take accurate behavior data. Review Source MM MELISSA M. Clinical director Mental Health Care Used the software for: 2+ years ### "Awful service " March 25, 2025 1.0 Would not recommend. This platform is on glitch after another. Pros Used to never have problems now all we have is problems almost daily. Cons Poor quality of there app. Would not recommend. Trap you into contracts Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.