# RethinkBH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RethinkBH the right Applied Behavior Analysis solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177929/rethink/reviews --- RethinkBH 4.1 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of RethinkBH Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Our staff members also enjoy good relationship with our xkients because of the ease of mind the application brought to the team.“ February 12, 2026 AE Amanda E Director of Children's ServicesNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of excuses made about how busy the support and help desk people are which is a red flag.“ August 14, 2025 KK Kathryn K FounderMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I loved the resources it gave, the educational visuals and storage to file our own visuals.“ March 4, 2025 JH Janice H OwnerMedical Practice, Self-employedUsed the software for: More than 2 years. “I wouldn’t recommend it. If they were responsive to requests or questions outside of wanting to cancel maybe. But with the lack of disclosure and the no response even when it was something such as pricing out how to add billing I’d say no for the cost.“ March 14, 2025 SS Suzanne S Clinical Director FounderMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I really like and appreciate that the practice management and the clinical peace communicate with each other and it’s all on one platform.“ December 7, 2024 JH Janice H OwnerMedical Practice, Self-employedUsed the software for: More than 2 years. “I sent 5 requests for information and no one got back to me until I requested information on how to cancel.“ March 14, 2025 KB Kyanna B RBTMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I love how easy data collection is, i love the notes are in the same platform.“ February 15, 2025 SS Suzanne S Clinical Director FounderMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “At times we have had difficulty with losing our notes if they’re not saved properly by staff.“ December 7, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Bethany C. clinical director Mental Health Care Used the software for: 1-2 years ### "ABA" December 16, 2020 5.0 Overall we like them. We feel it is a little pricey for what we actually use, and as a program that serves those most in need, we are paying for staff, not clients. Pros The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic. I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes. Cons Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.) The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination. It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand. The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data. Reason for choosing RethinkBH The online training and videos, although staff members now report they don't utilize these features. We also liked the idea of a treatment library, but we find most of the recommended plans to be too simplistic for the service we provide. Switched from [PathFinder](https://www.capterra.com/p/154864/PathFinder/) Data was screwy. The system was extremely glitchy and was purchased by Central Reach. Review Source JG Jason G. President Professional Training & Coaching Used the software for: 6-12 months ### "Rethink as a whole" April 3, 2024 5.0 Pros Rethink does provide a very comprehensive clinical oversight. It definitely let us run completely paperless and with confidence when it comes to audits. We can collect data in real time and clinical staff can review by the next day for real time decisions. Cons This is definitely not cheapest program, but from our perspective it’s definitely something that works for a small practice. Reason for choosing RethinkBH The ability to have EVV compliance within the system. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The lack of data tracking built into the system Review Source MM MELISSA M. Clinical director Mental Health Care Used the software for: 2+ years ### "Awful service " March 25, 2025 1.0 Would not recommend. This platform is on glitch after another. Pros Used to never have problems now all we have is problems almost daily. Cons Poor quality of there app. Would not recommend. Trap you into contracts Review Source DW Dresden W. Owner Hospital & Health Care Used the software for: 6-12 months ### "First World Requests" February 18, 2021 4.0 Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point. Pros I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub. Cons I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section. Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[Total Therapy](https://www.capterra.com/p/268376/Total-ABA/) Reason for choosing RethinkBH It was a one stop shop and the billing/payroll reports. Review Source DS Denise S. ABA Program Administrator Mental Health Care Used the software for: 2+ years ### "My point of view" August 13, 2020 5.0 It has been great, and i have recommended the software to other agencies. I love the support on rethink side. feels like we work as a team from the beginning and still almost 2 years in. Pros the software is user friendly, as time goes by new programs are implemented to keep up with the needs. I also like the fact that when there becomes an issue there is a team (support) that we can reach out to. Cons some of the programs needed do that time, on a business point of view, not always easy to wait. would be great to have more of a note section besides whats in the demographic area. If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues Reason for choosing RethinkBH user friendly. Review Source Response from Rethink Behavioral Health August 31, 2020 Thank you for the valuable feedback! AS Alisha S. Executive Clinical Director/Founder Mental Health Care Used the software for: 1-2 years ### "Rethink for ABA Therapy" March 12, 2021 4.0 Overall, the experience with Rethink has been positive. Pros The software provides a one-stop solution for data collection, notes, and scheduling for appointments. Staff can use one software for their timesheet, and also access the resources available including the RBT training, and additional resources available. Cons Cons include the inability to easily access the client's progress. You have to select each program separately to view the graphs. The program also does not have a feature that systemically masters out targets and open new targets when mastered. Maintenance targets have to be checked or unchecked routinely, the program does not assign them systematically. Overall, if the program had a dashboard that easily viewed the client's progress including targets progressing and failing, graphs, and ability to systemically program the targets, it would be more functional. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[Total Therapy](https://www.capterra.com/p/268376/Total-ABA/) Reason for choosing RethinkBH We chose Rethink due to having everything in one platform including RBT training, videos, and materials. Review Source CC Chasidy C. Owner/Clinical Director Mental Health Care Used the software for: 6-12 months ### "Review" February 19, 2021 5.0 Pros ability to pull program data into reports and self-graphing, Cons I'd like to see some kind of program checklist that technicians can see prior to starting to collect data (a report that shows them what skills were practiced in the previous session). I'd also like to see some kind of report that technicians can read from supervisor updates. When I used to do paper data recording and session notes, the techs could read the supervisor notes, updates to programming, changes, etc before they began their session. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[CATALYST Abstract Management](https://www.capterra.com/p/151220/Omnipress-Abstract-Management/)[Theralytics](https://www.capterra.com/p/179836/Theralytics/) Reason for choosing RethinkBH I had used this PMS with another company, it was not only familiar, but the ease of use was a perk. It is not hard to train others on this system and the learning curve isn't steep. It seems to have most of the functionality that we need and have used many of the aspects of the system. Review Source Response from Rethink Behavioral Health March 8, 2021 Thank you for your feedback and review! AP Amy P. Director of Development Mental Health Care Used the software for: Less than 6 months ### "Rethink is a no brainer." April 16, 2024 5.0 Very positive. We had used other systems and multiple systems before. Now we only use Rethink. Pros The ability to customize our content and management of each setting. Cons We haven't found anything that we don't like. Switched from [CR Essentials](https://www.capterra.com/p/210165/Behaviorsoft/) The cost and the scheduling was not user friendly. Review Source SD Sarah D. Owner Mental Health Care Used the software for: 2+ years ### "Ease of use" March 6, 2021 5.0 Is been nothing but superior Pros The learning curve when using this software is small. The training and demonstration is straightforward and easy to navigate Cons Nothing at this time, I have only had positive experiences Alternatives considered [Total Therapy](https://www.capterra.com/p/268376/Total-ABA/)[CATALYST Abstract Management](https://www.capterra.com/p/151220/Omnipress-Abstract-Management/) Reason for choosing RethinkBH It had all the components I was looking for and seemed to be the best fit for a smaller practice. Review Source ZD Zoe D. Student Mental Health Care Used the software for: Less than 6 months ### "An app to “Rethink” Health" April 25, 2025 3.0 Despite the cost, it is a neat program that helps manage behavioural health clinics tremendously. Pros Rethink is a great tool and is relatively easy to manage. It saves so much time once everything is set up and makes scheduling and RBTs a breeze. Cons It takes a little bit of a learning curve to set up, but the app offers a lot of support in doing so. It also could offer a bit more customization in certain areas. Review Source HN Hayley N. Assistant Director of ABA Hospital & Health Care Used the software for: 1-2 years ### "Rethink Review" February 18, 2021 4.0 Rethink has been a greta asset to our company. We have has a wonderful experience but there are some improvements that need to be made. I am under the impression they have a specific amount that roll out every quarter but it may be beneficial for things to roll out sooner. Pros Rethink is easy to use on the browser but I do feel the app has a lot of improvements to make before we can fully use it. I like how easy the scheduling is, navigating between clients, navigating the client portal and the ease of collecting data. Cons Not being able to take baseline data on specific target behaviors, issues with the whole system "going down" during sessions and not being able to do session notes/verifications, issues with data collecting with more than one data point per session, not being able to change the date of sessions after they are verified. I have more but our rethink team are aware. Review Source CT Carshena T. Regional Clinical Director Individual & Family Services Used the software for: 1-2 years ### "Mixed bag" February 18, 2021 3.0 Pros Having access to the data from anywhere is a huge benefit. It allows the Behavior Analyst to be quickly responsive to changes in the data. Also, Rethink allows for data to be analyzed in a variety of ways so that a BA can look for patterns. This saves an immense amount of time for the BA. Cons There are many features that may be still in the pipeline. For example, the ability to customize the graphs so that the visual representation reflects what is happening. Our BAs typically extract the raw data from Rethink and generate an Excel graph. We have had to learn how to write goals and programs to fit how Rethink collects data instead of the other way around. Several "workarounds" have been provided. These require more time from the BAs and are not efficient. Many other features have also been requested in the areas of data collection and visual representation. Customer service is friendly, but the delay has been extensive. Review Source KW Kyle W. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Behavioral Health PMS" June 23, 2020 5.0 Pros Rethink has been a pleasure to work with. Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success. Rethink has streamlined our internal processes and given us more time to focus on what matters: our clients and delivering the best possible care to them. Cons This industry is complex which forces software vendors to create highly flexible and complex products to meet all the various, and quite different, requirements across providers and States. This power makes certain things confusing at times, but the support team is available to help answer questions. Review Source Response from Rethink Behavioral Health August 10, 2020 Thank you for the great review! LT Lourdes T. Director E-Learning Used the software for: 2+ years ### "Best Customer Service !" June 29, 2020 5.0 Pros Easy to deploy and very simple to operate Cons Retrieveing the data and reporting can be improved Reason for choosing RethinkBH look and feel and customer service Review Source Response from Rethink Behavioral Health August 10, 2020 Our goal is to make it easy for our customers! Thank you for this review. DF Don F. Director of HR Hospital & Health Care Used the software for: 1-2 years ### "cross company usage" March 11, 2021 4.0 For my uses, I find it very hard to use the system. Pros Supervisor access is decent. Calendar functions are good for booking Cons Freezes a lot Scheduling system is not robust at all Does not have capacity to integrate with other systems that can benefit many orgs Reports are pretty awful Reason for choosing RethinkBH At the time, we believed the RT BI and promises for integrations would cover our growing needs. Review Source DW Devann W. Bcba Hospital & Health Care Used the software for: Less than 6 months ### "Great for data collection" April 5, 2022 3.0 Pros So far the data collection for techs has been very easy to learn. The graphs are easy to access. I love the program library and the stim library. Cons The program set up is a little tricky to learn. I wish the prompt levels would auto progress when criteria is met. Review Source SG Shelby G. RBT Individual & Family Services Used the software for: Less than 6 months ### "Simple to use " January 18, 2022 5.0 Pros I love how simple the app layout is and very easy to use. Cons Although the app is easy to use due to its simple layout, I wish there was a way to see previous data and overall percentages and graph points to see the client’s progress in treatment. Review Source BP Brittany P. Owner Mental Health Care Used the software for: 1-2 years ### "Review" January 6, 2021 4.0 Love it Pros Having all needed admin tasks in one place Cons Creating schedule can be time consuming. Review Source SC Shalina C. Behavior Technician Food & Beverages Used the software for: Less than 6 months ### "Very Helpful" February 19, 2021 5.0 I am learning ABA through Rethink Behavioral Health, and I think it is the most reliable and easy system to do so. Pros During training for my new job at ABSI, the training modules were extremely helpful and was a very easy format to follow. The videos were very informative and the quizzes helped even more to retain the knowledge. Cons I disliked how it was hard to verify for my sessions on the computer or laptop however on the app on my phone it was very easy and quick to verify sessions/appointments. Review Source CP Carrie P. Consultant Individual & Family Services Used the software for: Less than 6 months ### "Helpful information " February 21, 2021 4.0 It was good Pros Easy to navigate through the videos. The quizzes were beneficial Cons The system would freeze time to time and I have to restart videos all over Review Source Justin D. CEO Mental Health Care Used the software for: 1-2 years ### "DO NOT BOTHER" March 26, 2026 1.0 Here is a cautionary tale... Rethink has a decent fleshed out system to do what many of us need to. The program itself was not our issue. They engage in predatory contractual behavior. We had a 1 year contract which auto renewed on Dec 1. We initiated mutual discussions on October 17th regarding reducing our package and number of providers. There was never any follow-up on ReThink's end. We followed up multiple times and there would be a response to our follow ups but nothing further as we honed in on a mutually agreed direction. All correspondence was left ambiguous. We yet again reached out in December to check the status or what we needed to do and were told the contract auto-renewed and changes needed to be completed prior to December 1st. We were active in this processes and followed up prior to December first, they declined to engage in healthy business practices as we were willing to stay on at a more limited scope and would likely use them more broadly in the future. Instead the answer continued to be "it auto renewed, nothing we can do" and continuing to charge $2600/mo. We are now disputing their charges through legal routes. This is not some rant from an unhappy customer. We stuck to the contract, paid in full for the year, engaged in good faith discussions about restructuring prior to the auto renewal date, and were willing to stay on with the restructure. It is now clear their ambiguous correspondence and lack of any actual follow up then immediately leaning on this auto renew date was likely intentional so it would renew at the same high rate. This is predatory corporate behavior, and they just lost a customer they likely would have had at even higher rates for many years. Beware of this if you use them. Again, program itself was not the issue here. It is the predatory business practices. Pros some useful software features. Does what it needs to do in terms of basic data collection and charting. Cons Predatory business corporations. Auto renewal even when trying to adjust program needs and company needs prior to deadline. Awful customer service. Review Source AE Amanda E. Director of Children's Services Non-Profit Organization Management Used the software for: 6-12 months ### "Seems like a dream come true, it is a nightmare once you are locked in" August 14, 2025 1.0 Terrible. When you see all they can offer it seems like a dream come true. They bring in with fancy features and options but the bells and whistles do not work when the rubber hits the road. This will make very hard for you to deliver services. Pros They have an expansive array of things that they can provide. Onboarding was great. The security is so good we often could not log in which is both a pro and a con. Cons Customer service and response is terrible. As mentioned onboarding is great. They drop you after that though. The lack of response you get from them will impact your ability to serve people and they do not factor that in to response times. Our company has waited 3-5 days for responses. The responses often do not fix the issue. There are a lot of excuses made about how busy the support and help desk people are which is a red flag. Alternatives considered [Passage](https://www.capterra.com/p/246526/Passage/)[Motivity](https://www.capterra.com/p/231675/Motivity/)[Theralytics](https://www.capterra.com/p/179836/Theralytics/) Reason for choosing RethinkBH we thought the bells and whistles we were sold would be so great for our company but when the simple things impede quality treatment its not worth it. Review Source JG Jen G. Director Mental Health Care Used the software for: 2+ years ### "Software cannot grow with you" July 28, 2025 2.0 Overall, Rethink worked when we were a small ABA only organization. As we grew and started to provide different services and different service lines, it did not work. Even worse, when we went to leave Rethink, they stopped responding. The customer service is deplorable. Pros Rethink is not complicated to learn and create programmings for ABA clients. It is user friendly with programming and data review. Cons The customer service is non-existent. I constantly reach out and send follow ups to emails and do not get any resolution. Rethink could not work for our practice as we added different lines or service and we were led to believe it would. It caused incredible hardship for our practice. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing RethinkBH because at the time, rethink appeared to be better for smaller businesses that would be growing. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Continuously improved application " February 12, 2026 5.0 Overall, i would say that Rethink is an app that is well automated and has an excellent understanding of its user base towards imoroving functionalities for its users. Pros The Rethink behavioiral health application has been a great app for the counselling team. We have great value for money as we have minimised operational hours significantly especially around data collection, schedulling and billing. Our staff members also enjoy good relationship with our xkients because of the ease of mind the application brought to the team. Cons The Rethink app does so much and even with the invention of rethinkBH+, we worry about less. For the cons, i would say we do not have followup from the team but i do not think this is necessary as the app is quite easy to use after deployment. Review Source KK Kathryn K. Founder Mental Health Care Used the software for: 1-2 years ### "Rethink Review" March 4, 2025 3.0 We used it for about a year and then decided to look elsewhere. Pros I loved the resources it gave, the educational visuals and storage to file our own visuals. It was also easy to navigate. Cons It lacked features needed for the ABA industry that are extremely important. An easy scheduling feature that was easy to use and visually displayed so that staff could easily recognize their sessions. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing RethinkBH Word of mouth reviews, and reviews researched online. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QB only does accounting and basic billing and doesn't have features needed to run an ABA company. We still use QB for our accounting and payroll to date. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.