# Page 2 | RethinkBH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RethinkBH the right Applied Behavior Analysis solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177929/rethink/reviews --- RethinkBH 4.1 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 2 - Reviews of RethinkBH ## Showing most helpful reviews Showing 26-50 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Janice H. Owner Medical Practice Used the software for: 2+ years ### "Not worth the cost " March 14, 2025 2.0 I wouldn’t recommend it. If they were responsive to requests or questions outside of wanting to cancel maybe. But with the lack of disclosure and the no response even when it was something such as pricing out how to add billing I’d say no for the cost. Pros While it is nice to have templates to edit and have a lay out for. The resources and RBT training are nice to have. Cons I have to enter environmental stimuli individually for every graph, sometimes I had trouble getting things to actually master and be removed, even though they talk about sales tax in the contract they don’t collect and didn’t disclose that to me when I signed the contract so now I’m stuck in a contract with a product I have to track the tax for and file separately with my state which I wouldn’t have done had I know. It’s difficult to reach anyone. I sent 5 requests for information and no one got back to me until I requested information on how to cancel. Renews as a yearly contract without resigning, warning, or contact. Also any changes start a new contract and extends the year date. Reason for choosing RethinkBH I had used it as a BT for training only and was interested in the webinars that were included Review Source SS Suzanne S. Clinical Director Founder Medical Practice Used the software for: 6-12 months ### "Clinical Director/ Founder " December 7, 2024 5.0 Overall, we have decided to stick with rethink and we think it is affordable, efficient, and easy to use. Pros I really like and appreciate that the practice management and the clinical peace communicate with each other and it’s all on one platform. The clinical piece is easy to navigate and use for both clinicians and behavior technicians. The scheduling and practice management is easy to use for a non-clinical staff as well as for clinical staff scheduling appointment takes a matter of seconds. On other platforms, I’ve spent hours trying to schedule a month with rethink. It is efficient and I can schedule for an entire authorization period. Cons there is not a parent goals section in the program library. There is not a training tutorial for staff on how to use rethink. The only training tutorials that were available were for the owners or administrators. On an iPad, the app does not invert to horizontal it only stays vertical. At times we have had difficulty with losing our notes if they’re not saved properly by staff. Again, if there was a training tutorial for staff upon on boarding, this would maybe alleviate this problem. Otherwise, all training has to be done one during the first session to help the BT really understand how to utilize the application and the appointment/ notes. Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[Skills](https://www.capterra.com/p/228691/Skills/) Reason for choosing RethinkBH Skills did not have communication with a practice management. Central Reach is too complicated for clinicians and for technicians. Catalyst is too simplistic and does not have the progress monitoring or training features of ReThink Review Source KB Kyanna B. RBT Mental Health Care Used the software for: 1-2 years ### "Rethink BH Review " February 15, 2025 5.0 I loveee Rethink and think every company should use this program for data collection & session notes. Pros I love how easy data collection is, i love the notes are in the same platform. It’s easy and not complicated to learn Cons No cons. I love this platform so much i try to recommend it to all the companies i’ve worked for. Review Source JT Julissa T. Director of Operations Mental Health Care Used the software for: 6-12 months ### "Beware of Rethink " January 7, 2025 1.0 At first it seems like they have great customer service but they don’t. My overall experience has been extremely frustrating. No one is able to help solve the issue. Meanwhile they keep pulling money out of my company account. Pros The platform was pretty easy to use. I have nothing else positive to say. Cons The customer service is awful. We switched platforms due to the horrible billing system (Kareo/Tebra) and have literally been charged for billing that we didn’t do for 5 months. Our single use contract expired and they’re still pulling money out of our account without permission. Had to put a fraud case with the bank. We haven’t billed anything in over 5 months yet we are being invoiced for supposed billings. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing RethinkBH I chose it because I was familiar with it Review Source PA Paula A. Owner, BCBA Mental Health Care Used the software for: 2+ years ### "Great service " September 5, 2024 5.0 It’s a great tool to be able to analyze the behaviors and progress of the clients. Pros It’s user friendly, all the tools it has and price is reasonable for what you get. Cons There was a few times that I lost my funder reports and I needed to start from the beginning. Review Source RS Rachel S. Teacher and Parent Education Management Used the software for: 2+ years ### "Beware of political agendas pushed" June 16, 2024 1.0 Horrible. I tried to look at tge curriculum a d was told that I did not have access as a parent. Pros I'm sorry, but it just isn't worth the divide it creates between parents and the school. Cons Political agendas centered around "fairness"...that those with much should give of what they have to those who don't have, regardless of effort or circumstances. Review Source JAS Jaymee Ann S. Program Director Hospital & Health Care Used the software for: 6-12 months ### "Review from a Previous Super User" July 3, 2020 3.0 I have been a Super User for a previous company who used NextGen and eClinicalWorks. With the knowledge and experience that I have with those systems, and the relationships that I have had with their developers and trainers, my expectation for a software's functionality and ease of access is high. With the 6 months that I have been able to use Rethink, I definitely have my wish list items on how this software can be improved. Just like other electronic health record systems, the users want a long list of features and capabilities built in without understanding the system building in the background. Consequently, developers design the software lacking the knowledge of what the users need in the software experience on a daily basis. I have not had the chance to explore the system to its fullest potential to be able provide a more in-depth review. Check back with me in 6 more months after I have been able to learn and break the software. Pros I like the graphical presentation because it is data driven from what was entered. Cons There are several areas in the software where you would assume that information would pre-poulate and flow into. I am still finding myself free typing numerous fields that I feel would be better if the information can just pre-populate from a different area of the software. For a software that would promote ease of access, there are still more clicks and typing that I need to take in order to get what I need done. There are also way too many drop downs and switching windows happening within the software just to see the information I need. I understand that with Applied Behavior Analysis, we like to have as much information as we can document, however, it does seem cumbersome when I need to view or glance something real quick and end up clicking more times than I would like. Data can easily be deleted by those who have permission to do so. That being said, timestamps or a security log of the users who edited or deleted data would make sense. There are also several bugs in the system like filters resetting and lists dragging you back to the beginning after clicking in the text field. Review Source Response from Rethink Behavioral Health August 10, 2020 As a new user, we look forward to working with you! Our team has a process to collect valuable feedback from our current users. We also have a team of expert BCBA clinicians and business operations professionals working collaboratively with our developers to ensure user needs are being met. Welcome to the Rethink community! VR Verified Reviewer Clinical Data Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "User-Friendly but Limited Additional Features" February 11, 2022 4.0 Pros The ease of deployment for this system is stellar and comparable to Catalyst minus the many technical glitches. There are a few customizable presets that are available as well when setting up a new student's profile. Cons ReThink's achilles' heal is the limited alterations of inaccurate data collection after the DOS. Contacted support is also less direct as it takes several times to get through by phone and it's less seamless than an active chat feature would be. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing RethinkBH Rethink was the most user friendly for BCBAs and it won by popular vote. Switched from [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Catalyst had too many glitches and the service sometimes was completely down for hours at a time. Review Source JK Julia K. Office Manager - Billing and Credentialing Specialist Mental Health Care Used the software for: 2+ years ### "Rethink - Amazing" July 21, 2023 5.0 Besides being slow sometimes and not saving data when entered. Rethink has been a great platform for our company. Pros Everything about Rethink our company loves. Although lately it has been very slow at saving appointments and entering data. Cons I myself don't like the new update in scheduling. When you look under an employee's schedule, click on a billable appointment (open occurrence) and back out of it, it automatically only shows that client under that employee instead of the entire schedule. Review Source MO Madeleine O. BCBA Education Management Used the software for: Less than 6 months ### "Paper Data is Better" February 16, 2024 2.0 It is worse than Catalyst, Excel, and ABA Schedules. Pros Less paper and ink used to create programs. Cons Inaccurate data representation, EXTREMELY SLOW TO LOAD ANYTHING, the schedule is difficult to view... much worse than ABA Schedules. It is difficult to customize programs. You're better off using excel. Review Source HM Haley M. Co-owner & BCBA Individual & Family Services Used the software for: 1-2 years ### "Very satisfied with all Rethink has to offer!" February 18, 2021 5.0 \- We have saved so much time using Rethink! All of our company goals are saved and can be edited/ modified for future clients. There is also a wonderful list of pre-populated goals that clinicians can access and modify as needed. - We feel very organized! All of our documents (i.e., intake paperwork, session notes, pictures, schedule, graphs) are in one location and easy for staff and families to access. - We have saved money! We do not have to buy binders, paper, ink, and storage cabinets to store data and session notes in. We do not have to spend money have behavior technicians graph the data. All the data isn automatically graphed for you. Pros Rethink is extremely user friendly. All new staff members have learned how to collect data, look at our goal bank, analyze the automated graphs, and submit session notes (that our families read/review) within their first week of employment. This system is also user friendly for families. Families can see pictures of their children, read session notes, look at their Child's goals, and they always have access to their Child's schedule! Cons The only thing that gets a bit tricky is collecting partial interval/ whole interval data with Rethink. Once you open a Childs program for that day, the timer begins ticking, even if you are not ready to collect data on the particular program that is using partial interval/ whole interval recording. Review Source BC Breanne C. owner Mental Health Care Used the software for: 2+ years ### "Top Notch Practice Management Software" August 7, 2020 5.0 Rethink has made us a better company by streamlining our systems, improving communication, maximizing time, and freeing us up to focus on providing services to our clients. Pros We have been with Rethink since early on in their software development. We have been impressed with how Rethink has evolved to meet the needs of its clients. They regularly add new features and make changes based on feedback from its clients. Their customer service is responsive and thorough. We rarely have problems with the software but when we do, they are quick to fix it. Everything about the software is very intuitive and it is easy to train our staff on how to use it. Cons I honestly cannot think of any cons about this software. Any improvements that I have suggested over the years have happened. Reason for choosing RethinkBH Better customer services and ease of use Review Source Response from Rethink Behavioral Health August 31, 2020 Thank you for the great feedback! AA Alfredo A. Director of Clincal Services Individual & Family Services Used the software for: 2+ years ### "Great Product " June 26, 2020 5.0 Overall all great experience! Pros I first began using rethink in 2017, I have been consistently impressed with its software capabilities and enhancements throughout the years. Its interface is incredibly user friendly and features allow me to utilize numerous tools that are needed for great data collection. Using this online platform has allowed me to effectively and efficiently implement BHT. The customer service department is readily available and tremendously considerate of the consumer needs. Cons I would like to see an expansion in the automatic notification capabilities. Currently, the system does a good job prompting the user when a student is successful in achieving his/her goals and objectives but does not flag it when there are plateaus, regression, or setbacks. It would be nice to get a pop if the system could recognize that skill is not being met. Review Source Response from Rethink Behavioral Health August 10, 2020 Thank you for being a great long-term client and for this review! AK Allie K. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Amazing Customer Service" July 21, 2020 5.0 Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better. This means we have not only consistent, but quality communication with a team dedicated to improvement. Our sales rep reaches out to let us know of improvements, and checks in with us to make sure we're not having problems. I've been able to create schedules, auth trackers, dedicated and unique session notes. The amount of customization has been incredible. Pros ReThink is designed to help providers actively create a schedule, monitor client data, work with one another, and basically be a one-stop solution. Cons The set up was a little complicated, but once we understood how to, it was very easy. Reason for choosing RethinkBH The price, quality and customer service was by far better with ReThink. Review Source Response from Rethink Behavioral Health August 10, 2020 Thank you for this great review. We are very happy your experience with us has been positive. That is our goal! cS cara S. Owner Mental Health Care Used the software for: Less than 6 months ### "New User to Rethink" May 26, 2023 5.0 My experience with Rethink has been exceptional. Pros The company is very organized. The training is exceptional. All staff have been very positive, knowledgeable and most of all supportive and accommodating. Cons Some minor tweaks to the payroll report in terms of semi-monthly payroll. Reducing the number of clicks it takes to set up pay codes. Reason for choosing RethinkBH Pricing, accommodating our transition by waiving the fee during that time frame. The knowledge, qualifications of the staff working with Rethink and the support and training. Review Source SV Stacey V. Behavior Analyst Individual & Family Services Used the software for: 1-2 years ### "Rethink User" February 22, 2021 5.0 Our use of Rethink has been positive, however at times it takes quite some time to communicate via telephone with representatives. I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer. Pros The best feature of this software are the preprogramed behavior programs and objectives. Cons At times inputted information is not saved and the data entry is not friendly if you are entering data from other days. It does not allow you to edit data. This is necessary at time due to the fact that there may be errors in "real time" data entry. Review Source Response from Rethink Behavioral Health March 8, 2021 Thank you for your feedback and review! EB Edmund B. COO Mental Health Care Used the software for: 2+ years ### "Rethink Rocks" February 18, 2021 4.0 We enjoy working with Rethink staff and the platform. We have explored similar offerings but none stack up to Rethink. Pros Its easy to use, provides good reporting information, and it provide a comprehensive suite of platforms that support our business. Cons I would like reporting to be more customizable. Ability to request reports that maybe only used by our organization. I would love the ability to customize the reports that are available. Reason for choosing RethinkBH Training and Resources available on Rethink is far superior to what you get elsewhere. Review Source EC Esther C. Family Support BCBA Mental Health Care Used the software for: 1-2 years ### "Better than the last product but not perfext" February 18, 2021 4.0 Would I go back to our previous system, no but this still needs work Pros Scheduling and data entry are integrated. Cons The options for reporting data need work. There needs to be options for taking data on individual targets but displaying an overall cumulative graph for the program, not each individual target. The reauth report is a less than masterful copy paste. There should be perhaps a menu of features you want to include. Not all funders need the same info. Review Source AJ April J. Behavior Specialist Mental Health Care Used the software for: 1-2 years ### "Rethink BH! " February 18, 2021 5.0 I enjoy rethink and how it is easy to use. Pros I like the functionality of the Rethink software and how useful it is to the ABA world and my company specifically. Cons There are a few features within the app that could be better to help when doing live data and billing within the app. Also, the inability to maintain a specific goal order when creating funder reports within a clients program book. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) N/A Review Source KB Kristen B. BCBA, Owner Hospital & Health Care Used the software for: Less than 6 months ### "Amazing guidance and customer support" July 21, 2020 5.0 I am truly amazed at how responsive all the members of the ReThink team have been. I have had immediate responses to emails and questions, live guidance and templates to follow when I was going through training, and support with billing - which I had NO IDEA how to do. None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier. Thanks, ReThink! Pros The software is all inclusive which makes it easy to keep all of your business data and billing in one place! Cons A few minor inconveniences noted when going back to fix data, dates, but nothing that can't be fixed. Just takes a bit of time when you make an error to delete and re-enter data. Reason for choosing RethinkBH I initially looked at price first, but then was sold when the went through the virtual tour of the software. It had everything I was looking for and seemed user-friendly. The company was also accommodating to my financial situation and made an exception to my membership that best fit what I needed for clients/staffing. Review Source Response from Rethink Behavioral Health August 10, 2020 Thank you for this review! We are always here to help. gF gabe F. BCBA Mental Health Care Used the software for: 1-2 years ### "Rethink review" March 15, 2021 4.0 overall my experience is 7/10. It is a user friendly software that if it doesn't freeze can work very well and has a of resources. Pros The program library allows you find other useful program to add for your client, the training videos are also very helpful for training parents, and is it very user friendly. Cons The program frequently freezes, sometimes from freezing a report end up not being saved and I have to write the report over again. Review Source LC Lisa C. Lead. RBT Mental Health Care Used the software for: 6-12 months ### "Consumer " February 19, 2021 5.0 We switched from paper data to electron it capture during Covid. As an “older” employee, I am Magine the transition was going to be difficult for me. As I’ve gotten accustomed to taking data on my phone, it is much easier, less cumbersome and less intrusive then a stack of papers. I love the ease-of-use and the quick capture of data points. Pros Ease of use for data tracking, entering. BX data and scheduling. Cons Since this is my first experience with this kind of software, I cannot think of any cons at the moment. It seems to be improving all of the time and very easy to use from my perspective Review Source TS Tiffany S. RBT therapist Medical Practice Used the software for: 1-2 years ### "Love rethink but here is an idea. " March 12, 2021 5.0 Pros It’s easy to use to write session notes, search up clients info and hand in hours. Cons My least favorite thing is being timing on the page, it doesn’t always save my work. I also think you should add a photo option, so that therapist can upload children work so supervisors, parents insurance can understand more of his or hers progress. Review Source TR Tristeena R. Site Coordinator/Scheduler Hospital & Health Care Used the software for: 1-2 years ### "Rethink Review " March 11, 2021 4.0 ReThink provides data collection for tech to easily be used, it helps coordinate schedules. Pros Scheduling is the best resource for my particular job. Cons Scheduling lacks some important keys like when a staff member will be out. The basic availability can be overseen. Reason for choosing RethinkBH I did not purchase Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Think about Rethink " October 16, 2023 5.0 Buena, es un buen software pues cumple lo que promete y así mismo es muy fácil de usar por lo que lo recomiendo bastante. Pros Me encanta que al momento de implementarlo es fácil de implementar por lo que no genera afectación alguna en la empresa y así mismo porque es muy intuitivo y fácil de manejar. Cons Podría ser mejor en cuanto a algunas funciones que tiene como recuperar los datos perdidos o también problemas de rendimiento como que se congela una que otra vez. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.