Milldesk

Milldesk


5 / 5
5 reviews

Who Uses This Software?

Small and medium IT support center, and many departments


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    Consult us to make a more precise budget.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Milldesk
  • www.milldesk.com
  • Founded 2005
  • Brazil

About Milldesk

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.


Milldesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Milldesk Reviews Recently Reviewed!


Milldesk Review

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * It is an easy-to-use, friendly tool with no access problems

* It has (almost) everything I need for my job

* Is stable. We have not had interruptions during its use. Est + a always available.

*The quality of the application and the speed improved considerably when they switched to the HTML5 version

Cons: * He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more.

* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs.

* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.

Overall: I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision.

Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Capterra loader

The best option for helpdesk

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.

Cons: Maybe the price, I know about some options for free, at least in latinamerica.

Overall: We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Milldesk system

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons: It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

Overall: The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Efficient, simple to access and to work

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons: I missed some kind of access configuration. And I think the mobile app can be better.

Overall: We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Milldesk CSC

Feb 26, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows my team to organize daily and recurrent tasks

Cons: It is not easy to manage the subordinate tasks - there is no way to prioritize

Overall: Obtain measurement of helpdesk efficiency