# Page 2 | Milldesk Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of Milldesk Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Milldesk Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/177951/Milldesk

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Page 2 - Milldesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Milldesk

## User reviews

BB

Breno B.

Coordenador

Oil & Energy

### "Ótima ferramenta de negócio"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 25, 2025

Já veio desde a última empresa que trabalhei, depois indiquei na atual empresa, e sempre indico para colegas que demandam algo que se encaixa na entrega do Milldesk. O sistema é amigável para o usuário e muito eficiente para o negócio.

Pros

Do suporte, da área comercial e da intuitividade do sistema. A Katiane do comercial foi um ponto fora da curva em relação a atendimento e domínio da ferramenta. Abrange infinitas possibilidades de aplicação interna no negócio.

Cons

A interface do sistema, apesar de amigável, poderia ter uma versão "lite" para clientes que não usam de todas as ferramentas. As opções acabam poluindo muito a tela dos técnicos pelo número de opções e campos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 10, 2025

Agradecemos o seu review Breno, ficamos muitos felizes em saber que fazemos a diferença no seu dia a dia. Quanto à questão de uma versão mais "lite" do sistema, isso é perfeitamente resolvível, uma vez que os campos sem utilização podem ser ocultados em: Técnicos &gt;&gt; Editar &gt;&gt; Privilégios: Desmarcar as opções sem utilização. Privilégios: Desmarcar as opções sem utilização. Mais uma vez Milldesk provando que é uma Solução de Help Desk e Service Desk super amigável e customizável. Parabéns Breno por escolher o Milldesk e agradecemos imensamente por ter você como nosso cliente.

FV

Fernando V.

System Analyst

Building Materials

### "Efficient, simple to access and to work"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 1, 2019

We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Pros

Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons

I missed some kind of access configuration. And I think the mobile app can be better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VA

Victor A.

Administrative

Information Technology and Services

### " Milldesk Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2019

I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision. Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Pros

\* It is an easy-to-use, friendly tool with no access problems \* It has (almost) everything I need for my job \* Is stable. We have not had interruptions during its use. Est + a always available. \*The quality of the application and the speed improved considerably when they switched to the HTML5 version

Cons

\* He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more. \* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs. \* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FF

Felipe F.

IT Manager

Information Technology and Services

### "Milldesk system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2019

The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Pros

What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons

It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Moara S.

IT Director

Import and Export

### "Milldesk CSC"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 27, 2019

Obtain measurement of helpdesk efficiency

Pros

It allows my team to organize daily and recurrent tasks

Cons

It is not easy to manage the subordinate tasks - there is no way to prioritize

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Oscar Daniel L.

Gerente de Proyectos

Computer Software

### "The best option for helpdesk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 15, 2019

We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Pros

I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.

Cons

Maybe the price, I know about some options for free, at least in latinamerica.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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