--- title: "Trengo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trengo Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/177967/Trengo/" page_type: "product" language: "en" --- # Trengo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trengo ## What is Trengo? Discover Trengo, the customer service software that unifies all messaging channels into one single view. Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform. Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. Make customer communication easy. ## What is Trengo used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 77% Neutral 12% Negative 12% Starting price €125 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trengo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://trengo.com&name=Trengo) ## Trengo Overview Updated August 2026 AI summary Trengo enables organizations of all sizes to manage customer communications and support across email, chat, SMS, social media, and phone from a unified platform. Covering customer service, engagement, and support, it offers features such as ticket and inbox management, automated routing, CRM tools, AI Copilot, chatbots, and real-time analytics, with deployment options for web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trengo 4.1 (26) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €125 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (26) Ease Of Use 4.6 (16,442) Value For Money 4.0 (25) Value For Money 4.6 (11,498) Customer Service 3.9 (26) Customer Service 4.7 (10,711) ## Trengo alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,214)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/177967/Trengo/alternatives/) ## FAQs about Trengo Overview ### Which roles and teams benefit most from Trengo? Trengo is most used by business owners, executives, and operations leaders who need centralized customer communication and team oversight. Customer service teams, service advisors, and team leads rely on it to manage inquiries across channels, while product, online, IT, recruitment, and supply chain roles use it to streamline coordination and response workflows. Answer based on 26 reviews Overview ### What company size and specific industries is Trengo built for? Trengo is designed for medium-sized businesses and suits companies in hospitality, automotive, travel, and other service-focused industries. It is built for organizations that need customer service software sized for growing teams and multiple industry use cases. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Trengo? Trengo offers multichannel inbox management for chat, email, SMS, social media, and live chat, along with automated routing, autoresponders, and canned responses. It also includes CRM and customer database tools, ticket management, SLA management, knowledge base management, real-time analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Trengo starts at €125 per month for the Essentials plan, which includes 5 users and 100 conversations monthly. Boost costs €185 per month for 5 users and 300 conversations, while Pro costs €310 per month for 5 users and 1,000 conversations. Essentials excludes Voice; higher plans add integrations, automation, and support. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Trengo integrate with? Trengo integrates with 14 third-party tools for communication, CRM, marketing, and e-commerce, including Gmail, Microsoft Outlook, Slack, Telegram, Instagram, Twitter/X, HubSpot CRM, Pipedrive, Shopify, WooCommerce, Mailchimp, Asana, Trello, and Zapier. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Trengo offer? Trengo provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Trengo offer? Trengo provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often say support staff respond quickly and communicate clearly, though some report slow or cumbersome help on complex issues. The available self-service resources also help customers find answers without waiting for direct assistance. Answer based on 8 reviews ## Features AI summary Based on 5,294 Customer Service reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Trengo supports all three of the features reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests in one place, handle phone-based support more effectively, and stay connected across channels, allowing teams to respond faster and deliver more consistent service. Email Management 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Chat/Messaging 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Remote Access/Control 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Support Ticket Management 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Trengo 64 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Inbox Management: Organize, prioritize, and manage incoming communications - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (26) 3.9 Based on 26 reviews ## Pricing Value for money 4.0 (25) [View pricing plan details](https://www.capterra.com/p/177967/Trengo/pricing/) Essentials €125.00 Other,Per Month It includes: - Up to 10 users - Omnichannel Inbox - All communication channels (excl. Voice) - Web Widget - Trengo email support Boost €185.00 Other,Per Month It includes: - Basic integrations - White labelling - Reporting - Rules and automation - Trengo messaging support Pro €310.00 Other,Per Month It includes: - All integrations - Workload balancing - Two-Factor Authentication (2FA) - Trengo Live Chat support - Trengo phone support Value for money 4.0 (25) 4.0 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (26) 3.9 Based on 26 reviews ## User reviews Overall rating 4.1 Based on 26 reviews Filter by rating 5(12) 4(8) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent EL Ericka L. Ophthalmology Tech Medical Practice ### "Was not a bad service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2025 We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. Pros It is very interesting because it is AI but also does have humans (US) using it for verification purposes. Cons I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Josey P. Product Manager Hospitality ### "Lots of potential but needs work" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 February 28, 2025 Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. Pros Having all communications in one place (emails, Instagram messages, phone calls) Cons That you can not have "draft" messages saved, that the calls sometimes drop Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Thijs M. Owner Retail ### "choose elsewhere" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2024 Verschrikkelijke ervaring met Trengo. De software zit vol fouten en er is geen klantenservice die je helpt. Problemen blijven zich opstappelen en als klap op de vuurpijl worden extreem prijzen verhoogd. Pros In de basis lijkt de software logisch opgebouwd. Het functioneert alleen niet. Cons Een klantenservicetool met zelf de slechte klantenservice ooit! De software zit vol fouten waardoor we bijv. de factuurgegevens van een ander bedrijf in ons account hadden, we bij ieder ticket een foutmelding kregen die we moesten wegklikken en na het aanzetten van een voicemail i.v.m. pasen zijn we weken onbereikbaar geweest omdat de setting niet meer te wijzigen was. De klantenservice is letterlijk onbereikbaar en je wordt van het kastje naar de muur gestuurd met chatbots en automatische reacties in verschillende talen notabene. No customer support Bad code, many errors and no way to fix it Reasons for choosing Trengo Destijds was prijs en factor om voor Trengo te kiezen en leek de functionaliteit vergelijkbaar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeffrey D. Managing Director Marketing and Advertising ### "Higher price for fewer features" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 1, 2024 We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage. Pros Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels. Cons Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. Switched from [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) Integrated channels, such as WhatsApp and social channels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Giacomo M. Web dev Telecommunications ### "Multiple sudden changes of price, very unstable (more than doubled)" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2024 Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you). Pros Modern-looking, fairly easy to implement. Cons Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Trengo was more modern looking and easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lena H. Proces- en klantbeheer Renewables & Environment ### "Fijn programma met veel mogelijkheden " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 13, 2023 Fijne partij die altijd klaar staat om je te helpen. Vriendelijke support medewerkers denken goed mee voor een gepaste oplossing Pros Fijn programma waar alles onder een dak zit. Van chat tot mail. Trengo biedt de mogelijkheid om klanten zo snel en goed mogelijk te helpen. Cons Het is een one size fits all programma. Hierdoor ben je beperkt in je mogelijkheden. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HV Hartger V. ICT Manager Wholesale ### "Lijkt goed, is niet altijd intuitief. Slechte support desk" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 November 7, 2022 Makkelijke implementatie. Lastige support. Pros Super makkelijk te implementeren. Veel kanalen. Cons Email is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim. Reasons for choosing Trengo Nederlands product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stijn S. Manager zakelijke contacten en inkoop Music ### "Slechte klantenservice en slecht werkende telefoon systeem" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 October 5, 2022 Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had ervoor moeten zorgen dat onze customer support makkelijker werd en beter voor de klant, maar het word er tot nu toe alleen meer gestrest door. Wij gebruiken de telefoon service "voice" en die werkt bijna niet en hierdoor hebben wij al vele klanten telefonisch niet kunnen helpen. Ik had niet veel verwacht van de software die ze ervoor aanboden, maar het zou wel moeten werken. Ook hun support is zeer omslachtig en niet eens Nederlands. Ik word 4x gevraagd om dezelfde gegevens toe te sturen naar het support team. Ik snap niet waarom ze dat bijvoorbeeld niet kunnen terugvinden in hun eigen gemaakte systeem. Pros Makkelijk tickets delen met collega's en toewijzen. Cons Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Trengo Voor een bedrijf die klantenservice hulpmiddelen verkoopt moeten ze zelf nog aan het werk met hun eigen klantenservice. Omdat Trengo een Nederlands bedrijf is. Ik hoopte op ook Nederlands support. Ook hadden ze een overzichtelijkere software met meerdere functies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Shelly V. Senior recruiter Facilities Services ### "Fijn in gebruik" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2020 Software is makkelijk om in gebruik te nemen. Erg fijn dat je uit 1 inbox werkt en daarnaast ook kan monitoren of berichten worden opgepakt. Pros Fijn om uit 1 inbox te werken. Makkelijk in gebruik. Cons Op dit moment heb ik nog geen nadelen ondervonden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tim S. Owener Automotive ### "Great feature richt and easy to use software that saves time" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2020 Trengo saves us time, brings us closer to our customer and shortens response times. Pros Everthing in one place with an interface that works like a charm and looks good too. Cons Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. Switched from [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) More features, better pricing, Dutch product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/177967/Trengo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Trengo](https://www.capterra.com/compare/177967-180345/Trengo-vs-WhatsApp)