Who Uses This Software?

Building a community for your business.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

Vendor Details

  • MyTalk
  • mytalk.io
  • Founded 2017
  • Ukraine

About MyTalk

MyTalk is a comprehensive community management platform that enables companies to build own community for building customer service, drive revenue, improve customer experience and satisfaction while lowering support costs. Building a community can supercharge your customer service. Solving a customers problem is only half the battle. Providing them with a platform to engage with other customers and provide you with feedback will create a lasting relationship that transforms your business.


MyTalk Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

MyTalk Reviews Recently Reviewed!


The platform provides a great user experience, easy to use.

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mytalk became the answer to our problems. We have been using a number of leading platforms, which have a set of nice features but were lacking personalisation. The support from Mytalk dedicated team was excellent. They were always prompt with technical resolutions. Before using Mytalk, we had a number of problems connecting and engaging with our followers and members. Moreover, we used to have a number of various software for different admin system. It was very time-consuming. With Mytalk, we finally have a global online community that allows us to understand our users, adjust our work to bring them more value. We were able to make our customers feel special and valued. As the platform is so easy to use, we can spend more time communicating with our online community.

Cons: We cannot really think of any cons of Mytalk.

Overall: We are very happy with the platform. The Mytalk team is very helpful and professional. Their appealing approach and friendly manner made us feel encouraged and confident from the very start.

Capterra-loader

Fantastic place to start a community

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Mytalk helps improve communication and connectivity. The platform enables you to engage with people from around the world. It has a lot of useful features; however, they are very easy to use. Mytalk lets you create an online workplace where you can discuss projects and other work-related questions. It has definitely improved the productivity, motivation and team spirit in our organization.

Cons: We have been using the platform for some time now and have not seen any drawback.

Overall: Own community help us improve customer support and give us more organic traffic from SEO. Our customer now can provide us with valuable feedback about our product, new features and offer new ideas.