# Page 11 | Wave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Wave the right Billing and Invoicing solution for you? Explore 1719 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178021/Wave-Apps/reviews

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Wave

4.4 (1719)

[View alternatives](https://www.capterra.com/p/178021/Wave-Apps/alternatives/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Wave

## Showing most helpful reviews

Showing 251-275 of 1719 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SE

Samantha E.  
Owner  
Law Practice  
Used the software for: 1-2 years

### "Not enough features and virtually NO customer support"

June 1, 2022

2.0

It was fine when we had one part-time employee. But for all the real-life scenarios that pop up when you have full-time employees, it's useless. The customer service is also super disappointing and unhelpful. We only use it for payroll, which should not require much in terms of software so I can't imagine trying to use it for accounting.

Pros

I like how easy it was to set-up--that process was straightforward and the interface initially was easy to understand. Unfortunately as we needed to do more after adding a full-time employee, it proved impossible to work with or use.

Cons

For payroll you have no options, and even when they recognize this, they don't provide a solution. A good example--we had an employee who had maxed out her vacation hours, but we agreed to let her take a few unpaid vacation days. There was no way for us to do this within Wave (you get paid vacation time or nothing). I chatted and even emailed with various representatives--all of which were super unhelpful, and we ended up wasting a lot of time before just being told this isn't an option. That's another huge con--there is virtually no support. The chat bot is not only unhelpful, but real agents are usually unavailable or there's a 20+ minute wait. The system is also not improving like I'd expect. I was notified today that my card declined for some reason so I followed the instructions that Wave emailed me to try to fix it, and it's like someone wrote them without looking at Wave's website because none of the instructions match. Not only is there not a change payment button but there's a Q/A at the end of the page where a user specifically asked this question, and there's no answer! I kick myself for picking this software, and we're in the process of moving to Gusto right now.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Wave

Price and what we thought was ease of use. Now the price has gone up to match competitors (but the features have not), so it was a mistake.

Review Source

AF

Alice F.  
Property Maintenance  
Facilities Services  
Used the software for: 2+ years

### "Good for a free app"

September 22, 2023

4.0

We have used this app for many years, and given that the version that we use is completely free, I have no complaints

Pros

Easy to produce invoices and record payments on the go via the iPhone app

Cons

Would be useful to have better customisable options so that searching for invoices is easier. Would also be useful to be able to do quotes by the app. Unfortunately we only use this app for invoicing and not expenses due to the fact that scanning receipts is not yet available in the UK.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

It was cheaper

Review Source

AS

Andrew S.  
Chief Executive Officer  
Accounting  
Used the software for: 2+ years

### "Wave Accounting"

December 21, 2022

5.0

My overall experience with Wave was excellent and I had no issues with this software. If it was not for a change in business practice, I would still be using Wave now.

Pros

The best thing about this software is that it is free and offer just as much if not more features than some of its paid competitors. You can also access it online from any PC.

Cons

They don't have a robust support line but considering you are not paying for the software, you can't blame them. Plus there really isn't any reason for you to need support as everything is user-friendly and there is adequate help features in the software.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing Wave

Price

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Wave was free and offer the same functions and services.

Review Source

CP

Chantel P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Bookkeeping made simple"

April 1, 2024

5.0

My accountant recommended Wave as an upgrade from using Excel to document my income/expenses and it has made my life so much easier, my accounting/bookkeeping takes half the time and my reports are ready in an instant. It has been easy to help me keep track of any expenses I may have missed throughout the year as well.

Pros

Wave is so user friendly, it's made all my bookkeeping seamless.

Cons

If I had to choose it would be simpler invoicing/receipt creation.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

Wave was free and made sense as I'm a solo entrepreneur with minimal expenses

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

My accountant recommended it and i was looking for something simpler.

Review Source

TB

Tim B.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "What you get for free is astonishing with Wave!"

December 13, 2022

5.0

If you need to keep track of your stuff in one place, and you don't want to pay for yet another service, then Wave is for you.It sure makes tax time and keeping track of your invoices, etc. a lot easier.

Pros

If you just want simple bookkeeping features without all the bells and whistles you'll never use (hello, Quickbooks), then Wave should be able to do the job for you with no problem.It's a no-frills accounting powerhouse that lets you focus on doing your job.

Cons

If I were a CPA or had some other strong accounting background, there are probably functions and features that are missing from the bigger, more popular "paid" services out there.But since I'm not, it's really hard to fault this software. If you're a beginner or just need basic accounting stuff done, this is really great.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

It does what I need it to do, and for free. It's a solid program that just gets the job done without all the extra garbage that you probably won't need.

Review Source

Tony S.  
CEO  
Information Services  
Used the software for: 2+ years

### "We love wave accounting"

December 1, 2022

5.0

it has been excellent and my bookkeeper loves using it

Pros

price and functionality is awesome. We use for three of my companies

Cons

it takes them a little longer to improve their functionality but they do keep

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

the price difference is big and the functionality is similar

Review Source

Bill S.  
  
Management Consulting  
Used the software for:

### "You will regret wave! Save yourself now"

September 1, 2014

1.0

I have had Wave for about 4 years. I like them fine until this year when I added a business credit card account as a linked account on a new company I set up. When you connect to the bank, Wave brings the credit card transactions in with debits as debits and credits as credits. You then show a transfer from your main to the credit card to show a payment. Fine. HOWEVER, if you need to import credit card transactions, as in bring in a batch of old ones that were present before you set up wave and need to have your entire year in there to do your taxes, wave brings an imported file (csv, etc) from the very same back, in exact opposite. The debits are credits and credits are debits! Now you're stuck with one portion of your transactions showing in one method, the other in another method, making your books a completely inaccurate mess! Wave wants to point the finger at the bank and has no solution for this, other than going in and manually deleting every line that is messed up, then manually adding in each line again as it should be! Wow. I'd be better off doing old school manual books. If you never intend on having a credit card account linked to Wave, then go ahead and use them. If, however, you think you might ever want to have a credit card account show in your books, save yourself now and look elsewhere!

Pros

Free, relatively simple, bank connections (though they are often not working properly)

Cons

Terrible support, shouldn't be used with a credit card (or other credit line) account, not friendly to business that purchases inventory for resale.

Review Source

Response from Wave

September 2, 2015

Thanks for being such a loyal customer, using Wave for over 4 years would make you one of our earliest product adopters. The good news is we have significantly improved many aspects of the product over the years - while still maintaining our account service free of charge. If you're still using Wave, and are challenged by inefficiencies - please reach out to us (jdaly@waveapps.com) - we'll have someone look into what we can do to help. Please note that we offer Premium Support services for users getting started with WaveApps.com. For a one time payment of $49, this entitled users to 3 months of unlimited chat/phone support between 9AM-5PM EDT, Monday through Friday. We typically suggest users who are importing and organizing a hefty load of transactions to reconcile prior months of bookkeeping to work with a product specialist. Our team of specialists can advise on what is required for the purposes of reconciliation, and leveraging bulk categorization and deletions to ensure this is easier and more efficient. Jennifer from Wave

Rami H.  
Internal Auditor  
Accounting  
Used the software for: 1-2 years

### "Fantastic ERP System"

March 2, 2021

5.0

Overall experience using Wave Accounting is powerful and great.

Pros

As a Internal Auditor in big company carrying eleven branches around the country Wave Accounting gives me more strength to handle all daily accounting process with great report analysis.

Cons

No negatives to say about Wave Accounting, It's working great and giving me more than my expectations.

Review Source

Michael F.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Software I've Used to Manage my Billing"

July 8, 2021

5.0

I've had a fantastic experience with this software and continue to expand my use of it for paying vendors, personnel, and so much more.

Pros

This software is incredibly easy to use and helps keep everything running smoothly from a billing and collections perspective.

Cons

No cons. Not only is the software easy to use, it does more than other, more complicated accounting software.

Switched from

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

I found Quickbooks to be very complicated to understand and use.

Review Source

Laura H.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to create and send invoices, quotes and payments"

September 11, 2023

4.0

Invoices, estimates, and receipts, along with yearly accounting tools, can be easily managed. Simple to set up, and you may include many companies in a single profile.

Pros

We were looking for a low-cost solution, and Wave met our needs for our two subsidiaries. Accounting software that doesn't break the bank. The billing and payment process runs smoothly.

Cons

I can only view reports once a year and cannot download individual reports or combine them. It's difficult to plan for cash flow in the financial realm.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/)

Invoices should be generated and reviewed in the "drafts" section before being sent. Invoices can be sent on a regular schedule, payments can be made through credit card, and overdue invoices can be tracked. One of the greatest choices is to reconcile your bank and credit card accounts.

Review Source

Ali K.  
Website Designer  
Information Technology and Services  
Used the software for: 2+ years

### "Wave's free features are great and streamlines my work"

July 17, 2023

4.0

I love that I can manage the billing on the phone, and my computer and despite a few hiccups with them, we love them and we strive to use them more!

Pros

I like that I can easily create an invoice for a customer and send them an email, and Wave lets me know if they viewed the invoice. I can also get paid by credit card or bank transactions (ACH).

Cons

I don't like their support as it takes days to resolve an issue. And the other thing is their fee for online payments. It's a bit different and more than others.

Review Source

Samuel O.  
Financial Analyst  
Financial Services  
Used the software for: 1-2 years

### "Wave Accounting Review"

June 16, 2022

5.0

Accounting automation such as AP and AR.

Pros

With Wave Accounting, it is seamless to carry out accounting tasks such as AP, AR and recurring billing.

Cons

At the moment, there is no aspect that is overwhelming to use.

Review Source

Allen E.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software for general small business accounting"

July 11, 2022

5.0

Pros

I like the fact that it's free it's got a lot of features I have my bookkeeper in there doing my monthly financial reporting and reconciliation she likes it as well but it's very different from QuickBooks according to her

Cons

I wish there was an app so I can access some of the reports from my phone

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

I found the free option a lot more palatable

Review Source

BS

Beth S.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Wave Accounting is perfect for small businesses!"

May 1, 2023

5.0

I look forward to growing my business to the point that I am excited to bump up to the paid versions. It is an easy entry point for entrepreneurs to track income and expense that doesn't involve spreadsheets!

Pros

I especially like the ease of use and flexibility even in the free version. Outstanding option even for me as I transition from working as an accountant for 30 years to launching my own business.

Cons

I have a client who likes to be invoiced and pay through PayPal. I have not figured out how to integrate that in Wave, so I create a version in both platforms as a work around.

Review Source

CB

Charles B.  
Director of Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Calculation errors and poor support. "

March 8, 2022

2.0

Pros

Software was easy to setup and seemed to work fine until there was an issue. Then they dropped the ball.

Cons

The errors that Wave Payroll makes in calculations is unacceptable.

Review Source

VR

Verified Reviewer  
CEO  
E-Learning  
Used the software for: 2+ years

### "Great accounting software if your business is just getting started."

June 14, 2022

5.0

I found that the interface was easy to use and learn.

Pros

The best thing about Wave software is that it's free to get started. So if you are starting a new business on a budget and feel you don't have the money to spend on a book-keeper or expensive software this is good first choice. I used Wave to run Profit & Loss statements and Balance Sheets. I found that the interface was easy to use and learn. It was recommend by my accountant for book-keeping, and I'm glad I started with it.

Cons

I was only allowed to upload about 6 months worth of old transactions from my bank, but I had a lot more.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Wave imported transactions from my bank accounts directly.

Review Source

HT

Hannah T.  
Owner/Manager  
Facilities Services  
Used the software for: 2+ years

### "Excellent low-cost option for small business"

August 3, 2023

5.0

Fantastic. This was a huge help when starting a small business for the first time and really simplified the accounting for someone with no experience.

Pros

The reports are easily customizable, clean and easy to read. Great for taking to accountant or tax preparer

Cons

Their app to upload receipts is not very reliable and is pretty low-tech. Also, uploading receipts and expenses straight into the Wave site could be streamlined - there are a lot of things to click to get your expense entered.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

Ease of setup, price

Review Source

VR

Verified Reviewer  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product for small business"

January 8, 2023

5.0

Pros

I love that I can add my accountant, that it's free and that I can do reporting, billing and invoicing all in one spot.

Cons

I have no complaints about this product. It worked perfectly for us.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Wave

Quickbooks is expensive and complicated to use

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Way easier to use WAVE

Review Source

MB

Mark B.  
Owner, Creative Director  
Marketing and Advertising  
Used the software for: 2+ years

### "You don't need an accounting degree, but..."

September 9, 2020

4.0

Genuinely happy with Wave for the most part. It's a perfect accounting companion for someone just starting up a company or working freelance. If you do your homework and due diligence on the front end when you set it up, and read a few tutorials and tips along the way, you should be pretty satisfied with what Wave can do for you.

Pros

Wave is so easy to use. In the past, we used QuickBooks and mostly put up with some of the quirks that platform has. With Wave, though, things are streamlined and fairly intuitive. You have access to a dashboard that shows you all the important things going on with your account, invoices are easy to template and track, and you can link your bank accounts for even tighter tracking and money management. Mostly what I like about Wave is that I can get in and get out and not get a giant headache trying to figure all of this out. And we are on the free plan, so that alone is great. That, however, does come at a price...

Cons

I'm not an accountant, so it's not Wave's fault that I don't quite get all the ins and outs I should. But my actual tax accountant tells me that she gets frustrated with how some of the reporting is handled and the way things are reconciled. Part of that, I think, is that everyone is used to how things run on QuickBooks. So we've ironed out some of the issues and made due where we can. I did mention above that we are on the free plan, so we don't have access to a dedicated rep or some of the bigger features. That's ok for us, but other larger companies might not agree. We have also had issues at times with how Wave handles syncing to our bank accounts. Sometimes operator error on our end, but sometimes not. Again, it's free, so you should expect to maybe have to put in some extra work here and there. Just letting you know.

Review Source

MG

Miguel G.  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Accounting, with all the bells and whistles, no costs."

March 15, 2018

5.0

My business accounting needs are not big. My business is small and provides a limited number of offerings that are easily tracked with any application. So, when I was looking for an accounting solution to further simplify and automate some functions, I was surprised at the number of products and the wide range of prices out there. I stumbled across Wave by accident and decided to give it a try. Besides being free, the list of standard features was greater than all other products out there... from free competitive services to paid basic subscriptions. Wave is truly amazing and I have found it extremely helpful. I use it primarily to bill clients: I create invoices, submit them via email, receive payments online, and request receipts to be sent to clients after payment. Wave provides notifications and simplifies all of my accounting in one place. I would not use any other product.

Pros

Wave is free, and packed with features one would typically pay for in other premium products. Wave is the perfect accounting solution for small businesses. For starters, it offers all the essential features ANY business needs... plus more. Manage estimates, invoices, and statements with ease. It even supports recurring invoicing, manage payments, and build a massive library of products and services to choose from for your estimates and invoices. Wave even manages receipts, bills and vendors to track expenses. Like more control than just simple single entries? Wave supports traditional double-entry accounting as well, for increase control of your business accounting needs. Need to accept credit card payments? Wave has a built-in merchant account feature that let's you collect payments online through your invoices. Make email invoices, or attach them as PDF files. And when you get paid, Wave notifies you. Funds are transferred to your connected business account in a couple of days. Reporting? Wave has you covered. All essential reports are available at your fingertips: financial statements, taxes, customers, vendors, and other general reports. And if your business has employees, Wave can handle your payroll. But this feature is a premium... everything else is part of your free account.

Review Source

DJ

Dane J.  
Owner/Operator  
Accounting  
Used the software for: 2+ years

### "Wave is a Great Accounting Suite - and it's FREE!"

July 5, 2019

5.0

Pros

Wave is a great piece of accounting software that rivals Quickbooks and Xero. The biggest winner, which it obvious to anyone who has researched Wave as an accounting platform for their small business: it’s FREE! Both Quickbooks and Xero have fairly low-cost pricing models for small businesses that range all the way to fairly high-cost for larger businesses. Wave, on the other hand, is specifically tailored to the small business, and offers only features popular with those businesses. But, because of this, their base accounting software is completely free. Their only products you would be billed for would be payroll or credit card processing, both of which are priced competitively to Quickbooks/Intuit’s and Xero’s offerings as well. Wave also offers a lot of the same features, including automatic bank and credit card feeds, customized charts of accounts, multiple businesses on one account, smart expense categorization (software learns over time), and more.

Cons

Wave does have its limitations and is more basic than Quickbooks or Xero, especially to us accountants who can see the glaring differences. However, even as an accountant and bookkeeper, I recommend Wave to a lot of my smaller clients whose biggest consideration is cost, simply because you can’t beat free. Plus, a lot of the additional features that offerings like Quickbooks or Xero feature, smaller businesses will not always utilize anyway, so Wave fits them perfectly. All-in-all, there are no large drawbacks.

Review Source

Lilian B.  
Actress  
Performing Arts  
Used the software for: 1-2 years

### "Wave will keep you stay on track "

October 9, 2021

5.0

Wave has helped us stay up to date with our accounting, invoicing and payment processing for two years now. So highly recommend small business to use it.

Pros

I love using Wave because it helps me keep track of my accounting without missing a thing. And with the ability to send invoices and receive payment through them we don't have to worry about forgetting to invoice or remind clients for their payments.

Cons

The one thing that I don't understand is being able to delete accounts that you don't use anymore. So having several bank accounts connected to Wave that are not used anymore still showing up is confusing at times when trying to work in a specific one.

Review Source

Luis M.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Great software for beginners"

November 10, 2020

5.0

Overall Wave has been a tremendous software for us. It has helped us to grow and understand our finances. It has helped us to better understand our business income and expenses to better forecast for the future.

Pros

Since the software is mostly free to use it's phenomenal for the beginning business owner. As a business owner this software has helped us to grow and understand our business finances very simply and easily.

Cons

The lack of mobile friendliness. Although there is an app for invoicing, an app for EVERYTHING would be better. You should be able to use an app to view and control everything you can from the web platform.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Cost

Review Source

Trevoulin G.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "The best start for small business owners"

May 6, 2021

5.0

My overall experience with this software was great! I've never struggled or thought about moving away. Its the best starting point for a business to go.

Pros

Wave Accounting's ease of use was the best thing about it. I needed something quick and with a small learning curve, it was the right choice. The looks and professionalism of the templates helped me switch from Invoiceable to Wave accounting. And despite all the other apps on the market, this cloud-based software was the best I found.

Cons

I didn't like that I couldn't link my bank account anymore after recent updates. There was a huge shift from the international market to just the US. It doesn't have a lot of customization for the invoices or estimates. You have to make do with what you have.

Switched from

[Invoicely](https://www.capterra.com/p/129680/Invoicely/)

That app was too limited and couldn't push to as many clients as I wanted to.

Review Source

Géovanny N.  
graphic designer  
Graphic Design  
Used the software for: 1-2 years

### "Wave Accounting is an outstanding accounting tool for small businesses"

February 14, 2023

5.0

Pros

Wave Accounting is free for its basic functionality and easy to use with its simple user interface. It offers accurate two-part accounting and tracks income and expenses. It can also integrate with other applications for payroll, billing and payments. You can generate financial reports to help you make informed decisions. In addition, it supports transactions in different currencies and offers secure storage for your financial data and customer information. You can also use it on your mobile device to manage your finances on the go

Cons

As a Wave Accounting user, here are some drawbacks I have encountered:Advanced features are not free and must be paid for.Customer support is only available via email, which can be frustrating if I need immediate assistance.Transaction processing can sometimes take longer than I expect, compared to other online accounting platforms.Wave Accounting does not offer a multi-currency chart of accounts, which can be a drawback if I need to work with different currencies.Automatic bank synchronization can be inaccurate for certain types of transactions, which can lead to errors in my accounts.If I have employees in multiple states or provinces, payroll functionality is limited.Project management functionality is also limited, which can be a drawback if I need to track projects closely.Despite these drawbacks, I find Wave Accounting to be a convenient and affordable online accounting solution for small businesses.

Review Source

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